[Resolved]  Zoomcar — irresponsibility in addressing the issue on time

Address:	Pune, Maharashtra
Website:	pedl.zoomcar.com

I work at iucaa, pune and commute with pedl cycle owned by zoomcar. On a daily basis following are the problems i generally face.

1. Unlocking and locking the cycle at the beginning and end of the trip due to technical or mechanical issues. But somehow i manage it.

2. Most of the times when i want to end my trip at a pedl station, it still asks me to find a nearby station. This may be due to gps system issues within their cycle. But after trying 5-6 times it accepts and thus the ride ends.

3. Most of the times it also says that the station is full and park it at the other one. Then i have to run it for about 1 km and after reaching other station too, sometimes it says the same thing (Station is full)

4. When i try to approach the customer care, there is no phone no, no direct email. I always have to approach via app while selecting nature of the issue and its description.in return, i always get an automated reply which is useless. Today they deducted my balance but returned after a strong complaint and that too after waiting long.

In conclusion, i reach my office late every single day and despite my constant emails, they don't improve on it. The biggest problem is when the ride does not end, because of above-mentioned issues, i am helpless and even more when i realize the cycle costs a lot. So, instead of providing good services and convenience, zoomcar (Pedl) causes more inconvenience. The deduction of money is also ambiguous because i don't keep a track of my paytm balance.