Zoomcar — Not returning rented car taken for maintenance

Address:

Plot No- 1503, Road, No 21, Arya Samaj Mandir Rd, RPS More, Patna, Bihar 801503

ZoomCar Subscription Registered Email Id: [protected]@gmail.com

Rent Start Date: 1st July 2021
On 2nd July: The car break-pad got damaged and clutch plate got burnt, Car Breakdown.
I was promised over the mail that by 6th July I will get the car back and its going to be 9th July 2021, all I am getting false promises from them.

Whenever I call your people/staff of Patna ZoomCar
Rakesh(team leader): +[protected]
ZoomCar Patna 24*7: +[protected]
They never pick my call and if they pick up by mistake 1 in 10 calls. They will simply say I will get back to you and will never call back.

ZoomCar customer care: [protected], In mail they informed the car will be delivered by 6th July, on 6th they said 7th July, then 8th July and now 9th.

When today I went to ZoomCar Parking in Patna(Bailey Road) at 3:30PM, 8th July. The man over there informed that the car got fixed on 7th July itself but they have got no mail to deliver the car back and when I call customer care they inform they have got not revert on the condition on car.

Both are blaming each other at the cost of my money and time and not giving up the car since 2nd July.

They billed 27k/- for 1 month rent and this is how pathetic they are treating/serving.

I paid so much amount to rent for 1 month and had many works to do, all my plans have ruined because of their internal issues.

I request you please resolved the issue and get the car back today else return the complete money with penalty of misconduct and wasting my time,