Zoomcar Pedl — locking cycle issue

Barmaky

from Darwha, Maharashtra

Address:

Pune, Maharashtra, 411055

Ii took a pedal cycle 3251979, when i unlocked i found that chain socket is damaged, so i parked the cycle at that station only. And when i tried to lock the cycle there is no locking clip so that i can push it to lock the cycle. I am unable to lock the cycle. My trip is continuing since more 3 hrs. I am unable to end the trip. And also no one there to assist. I didn't found any customer service support number for pedal service.
It's 12 pm in night. I left the cycle and came back. Please help to lock the cycle as well as end the trip.
My cycle id is : 3251979

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Zoomcar customer support has been notified about the posted complaint.

Nov 27, 2018

Updated by Barmaky After My night shift job completed, i took the cycle to mechanic in the morning. Locked it and end the trip. But i have been charged for more than 11 hrs and 175 rs. It was not my mistake that cycle lock liver button was broken. I wasn't able to lock the cycle. So i request Zoomcar to return my money in paytm. My Cycle number was 3251979.

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Comments

alekhya emani

from Bengaluru, Karnataka

Hi Team
I am not able to book any ride because of the previous issues, And it is showing like something Outstanding amount, that will be charged in addition to the current trip cost.Please look into this problem and try to resolve as soon as possible. Here I am attaching screen shot.