[Resolved] Zoomcar — pedl trip not ending

Surabhip

from Pune, Maharashtra

Website:

https//:pedl.zoomcar.com

On monday evening i had used a pedl bicycle and after using it for 20 minutes i parked it at a pedl station. Since then i am trying to end the trip but the trip is not ending and i am getting charged more money. It has been five hours. When i try to end the trip it says "could not connect to paytm wallet". When in fact it is connected to paytm wallet. I have sent several emails to customer care. But there has been no response. There is no number where i can contact. Please end my pedl trip. Now i am getting messages that i should end my trip or i will have to pay outstanding amount. There is no way to contact these guys. Please help.

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May 24, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Apr 17, 2018

Updated by Surabhip The place of occurance is Pune. If you need any further details please email me.

Verified Support

Apr 17, 2018

Zoomcar Customer Care's response Hello Surabhip,

Greetings!

We are sorry for the trouble caused. Please send us an email through our contact us page. The concerned team shall revert to the email. Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar