[Resolved] Zoomcar — refund not received yet. | |
My booking for zoomcar (Booking id - jps6xucx4) was completed on 8th october, and a refund of rs 6621 is still pending. The car i initially booked was a hyundai creta, which was later changed to a maruti brezza by zoomcar, due to unavailability of creta. The refund pending is still showing in the zoomcar app. Multiple emails have been send, all i got was generic replies.
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Nov 5, 2019 Complaint marked as Resolved Refund issued. Still its appalling that i have to post it here for the issue to get resolved. Zoomcar should have rather provided a channel to escalate and solve such issues directly. Zoomcar customer support has been notified about the posted complaint. Verified Support Oct 29, 2019 Zoomcar Customer Care's response Hello Deepak, Greetings! Upon checking, we see that the refund was not released due to a technical glitch. We have rectified the same and released the amount through IMPS. You can initiate the refund by selecting the option " Get refund" in the mobile application under the respective booking ID. Regard Wasim Zoomcar | |
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