[Resolved] Zoomcar — Unnecessary inconvenience fees of Rs.2000

Vynkatesh Chavan

Address:	7th Floor, Tower-B, Diamond District, 150, HAL Old Airport Rd, Kodihalli, Bengaluru, Karnataka 560008
Website:	zoomcar.com

I had booked a tiago diesel on zoomcar for 7th september from 11:30 am to 9:00 pm. I got the delivery details by sms. So i called them for confirmation. I didn't a proper response from them. I got a call from zoomcar saying tiago diesel has some maintanence problem we'll be giving you the toyota glanza petrol. I agreed. Then we had a confusion on delivery and pickup that was also resolved. I got the car delivered a bit late. Then at before pickup i had a call from zoomcar for apology as inconvenience caused to me. And gave me credit points for that. After that their driver was late i had to wait for one hour at the pickup location. I had fuel refund pending of rs.160. And suddenly after 2 days they charged me some inconvenience fees of rs.2000.

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Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Sep 10, 2020

Updated by Vynkatesh Chavan Booking ID:JPS6NA3NE forgot to mention this.

Verified Support

Sep 29, 2020

Zoomcar Customer Care's response Hello Vynkatesh,

Greetings!

We did review your complaint and it is disappointing for us to know that you were not happy with your zooming experience.

Please be rest assured, we will ensure the matter is escalated to our ground team and necessary measures are taken. Also, we have reversed the charges levied on the booking as it is invalid and the refund will be processed as soon as possible.

Regards,
Appachu
Zoomcar