Zotezo.com — Poor customer service - Refund issues/Damaged product/Courier issues

Address:

600026

Ref: Order Id:[protected]
I have purchased PURE ONE PLASMA AIR PURIFIER after very long delay which is not working.
The product is not at all good and size is not as per advertisement.
After complaining, Zotezo is asking me to return the product by courier by my own expenses which is not acceptable.
What is the guarantee that I will get my refund.
This is totally USELESS product and don't know whether it really purify the air.
It is purely a wrong message/information to the public.
I want my money back.
Thanks.
H.Abdul Sathar
[protected]