Zotezo.com Complaints & Reviews

Team play with me unnecessary promises
We deeply regret to inform you that your Order ID[protected] is
delayed due to Out of Stock. We estimate your order to be shipped latest by 22/12/2018 and will notify you as soon as you order has been dispatched. YOUR PURCHASE ORDER #[protected]/ Placed on[protected]:00:32
Nutrilite Daily Multivitamin And Multimineral Tablets - 120 Tablets
285858ID
AFTER THER SEND ME THIS TYPE EMAIL ALREADY CONTACT WITH PAYTM TEAM STILL NO REFUND TRIED TO CONTACT THEM NO RESPONSE THEY DISCONNECT MY CALL .
Dear Parveen

Your refund for the order #[protected] has been processed
successfully and will be credited to your account in 24-48 hrs

Hello sir/madam,
Myself sneh c kareer and i ordered morephon blood pressure monitor but the amount was debit twice on a single order through paytm i got message from my bank i wont take this please refund my money back
The amount which i am able to pay was 814 but i paid 814 + 810 =1624 which is unnessary a problem..
Its my request that please refund 810 back or else i have to cancel the whole of the order

I ordered accucheck active test strips on 26th october 2018. On november 4th i received a message stating tht product has been delivered although nothing reached to my address. I called customer care number many times and also wrote an email.. Nobody contacted me so far.. Not bothered about delivering goods for which money is prepaid. My mother is a diabetes patient and i am checking her blood sugar whenever needed. As the good was not delivered i happen to order in medical shop who bought for me tht same required. I think it is cheating company.. As the particular good was not available for delivery in amazon.. I happen to choose zotezo... Why r u unnecessarily wasting our precious time by quoting useless customer care number..

Order number (Barcode[protected]

I had a prepaid order of medicines

I received less quantity of one product than my ordered and paid quantity. No refund has been done

My order arrived after more than a week - for medicines they need to deliver faster. And that too they delivered after several reminders

One of the medicines has been charged higher than the printed mrp price. They are making profit in unethical ways. You cheats!

I ordered a dr. Morepan bp monitor from zotazo. The product arrived 2 days late and is not in working condition. I tried it after changing the batteries still it is not working. I am trying to upload a photo of the product in rma but cannot. It is not specified which file type is required. Tried the customer care but their representatives seem to be busy to take my call.

Zotezo.com. This company take orders from public by displaying items with status "In stock". The customers pay full amount through net banking. Even after 15 days or one month they dont send the items purchased. When we contact they say out of stock and provide us refund option. But they deduct the shipping charges from the amount paid. Please look into this matter urgently as they are collecting money from public and using it for their business. Many people are being cheated. https://m.mouthshut.com/review/Zotezo-com-review-sstrsqrrlon

I have ordered on 27.05.2018 50 glucose test strip of dr morepen through on line & paid full payment. They have not still delivered the product though that medical product is critical. I have contacted innumerable times through phone & web site. But in vain. They are dodging by telling today or tomorrow or restricted area
V. L. Narasimhan bcom, fca
Finance manager,
Beml ltd,
Unity building, 5th floor,
C-block,
Bangalore-560002
Karnataka

Placed order somanys days completed. We paid money also. Not came product or even message... If stock not there send amout back...when stock is not there why you are keeping products to sale. Send amout back. If stock is there send urgently the stock. We are using this app regularly. Now you are became fraud are what. Reply some. Send stock. Very wrong your way.

Dear sir/madam at customer care @ zotezo.com,

1. Please refer my purchase order #[protected] placed on[protected]:36:12 for wockhardt sugarchek advance glucometer with 10 free test strips and dr. Morepen bp-02 automatic blood pressure monitor.

2. It is requested that the items may please be despatched and delivered at the earliest. I would like to state here that i had placed the orders in good faith and not to cancel them at a later date as the items are required for my ageing father in law.

3. I have gone through a few reviews of your organisation/website/concern in a number of websites on the net. The reviews are quite disheartening to say the least. It gives one an impression that your organisation is involved in fraudulent economic activities by not honouring the orders placed through your website. It would appear to someone who does a little bit of in depth analysis that your organisation is involved in economic offences/large scale financialscam.

4. Please be informed that in case of non materialisation/non delivery of the items for which i have placed the order vide the above mentioned purchase orders, i will be forced to initiate legal proceedings against your organisation under section 420 of the ipc besides filing a police complaint and informing the following to initiate criminal investigations into your economic affairs:-

(A) the prime minister's office
(B) ministry of finance (Company and corporate affairs)
(C) enforcement directorate
(D) directorate of revenue intelligence

5. I shall also be intimating the sunday times of india that since advertisement of your organisation was published in their newspaper supplement life of new delhi edition dated 18 feb 18, they would also be responsible for being party to fraudulent economic activities. They will be advised to refrain from carrying advertisements of e-retailers not making 'cash on delivery' facility available to customers.

6. The least expected from any organisation like yours is to ensure that calls made to customer care numbers are attended to in a reasonable time frame rather than not being attended to.

7. Hoping for an early resolution of my grievances and feedback from your side,

Yours sincerely,

Madhumita tripathy

I was given an order to supply of a pack of 50 strips for use to test blood glucose with the dr, morfen glucose testing machine and its delivery was fixed to deliver on 17 november, 2017 but till time no response from the zotezo.com is received. I also tried to contact to customer care on phone no.[protected] two times but i could not success. If the time is note important to the zotezo then marketing/selling must be stopped and don't fool to the customers. If you are not able to supply the item in the time even given/prescribed by zotezo then you should not accept any orders. So that you are once again requested to deliver the item within time.

Order ID[protected].

No details on shipping the order or any other update on order status, Tried calling the Customer Care hundred times, looks like fraud because everytime the call disconnects in 3 minutes and there is no response. Request whomsoever is concerned with Zotezo to refund the money.

Also, would suggest people not to buy anything from Zotezo ever, looks like a fraudulent website with irresponsible customer service.

Order id[protected] order placed on 31 may, 2017
defective piece shipped by the vendor,
product taken back,
no refund or replacement as yet
no response to emails
telephone IVRS system disconnects after 3 minutes, tried more than 100 times yes 100 times
see big advts on newspaper inviting partners

Should i write an email to CM of West Bengal, seeking her intervention to get my meagre Rs.650/- because this company is based at Kolkata,

The company is founded by one MR. Deepak Saraf I understand

Zotezo is the worst!! Don't buy!!!

Ordered hand blender after seeing times of india advt. I thought it's a genuine company. Delivered used product and their customer care is dead.. No reply to multiple mails.. Not a single call back on rma (Return request) raised on their site.

Their facebook page is also suspicious. Such company who has such bad reputation which can be seen by reading reviews on multiple site cant have so many likes on their page. It seems fradulent..

I am writing this to aware other people of such companies who are doing advertisements in times of india to lure people..

I have placed a order on 31_3_2017
By order no[protected] I have received mail on 4_april 2017 that your product will reach you 5-7 business days and they are providing me courier details
Courier - Dtdc

Tracking Number - B35297286
When I try to track so dtdc courier having no records of this docket so I have complain this to there customer care no on 7 April but there is no support from your company I have mail multiple times they have said we r contacting with courier partner will update you in next 24 hrs but 5 days are left there is no response by customer support team being its a prepaid order I have paid the amount and there is no procedure for refund as per customer care executive statement for prepaid order please suggest what should I do for this pathetic customer support, ...

NO REFUND/REPLACEMENT-Pse see the following communication for action:

Ticket History
Sumi Dutta | Mar 29, 2017 11:36 AM
Dear Customer,

Thank you for get in touch with us and apologies for the inconvenience caused. Your RMA has been cancelled from the seller's end. As per the seller the product is perfectly ok. For further assistance please contact with the seller.

Thank you

SANGITA SAXENA | Mar 28, 2017 10:24 PM
Your reply clearly indicates that Zotezo has no refund policy, buyers are being cheated with false promises and wrong information. The issue has been unnecessarily got delayed. NO transparency and no body answerable and responsible. There is no time frame in delivering the product and defective & poor quality products are being sent .

Offering Zocash points on purchase is another form of cheating as the same are never credited to buyer's account.

It is really strange and surprising to learn that the sellers on your site decide that sold defective product is good or bad, NOT THE BUYER to whom this defective item was delivered. Buyer has no right and all rights and decisions are reserved for sellers who can straightaway refuse the replacement/refund of defective item cancelling the RMA and user's claim. Zotezo has no responsibility and buyers are asked to contact seller directly.

There are certain well defined consumer rights in Consumer Protection Act governed by Deptt of Consumer Affairs, Govt of India which is being openly and clearly defied by ZOTEZO.

May like to take appropriate action and respond.

Sumi Dutta | Mar 28, 2017 5:41 PM
Dear Customer,

Thank you for get in touch with us and apologies for the inconvenience caused. Your RMA has been cancelled from the seller's end. As per the seller the product is perfectly ok. For further assistance please contact with the seller.

Thank you

SANGITA SAXENA | Mar 27, 2017 9:06 PM
What is the update on REFUND and Zocash ? Its already one week since your last post and almost 2 months since purchase.

Nisha Das | Mar 21, 2017 1:38 PM
Dear Customer,

Thank you for reaching us. We have already forward your issue to the concern department . They are investigating the matter . We will get in touch with you as soon we receive any feedback from them.

Thanks for your patience.

Live Better!!

With Regards
Customer Support Team
zotezo.com

SANGITA SAXENA | Mar 21, 2017 12:12 AM
REFUND REQUIRED. ELSE ARRANGE REPLACEMENT keeping apart all apologies.
SANGITA SAXENA | Mar 21, 2017 12:07 AM
Reg Order no[protected] RMA, as per what criteria it is rejected ? Is delivering the bad/poor quality loose product with unwanted delay is Zotezo policy and matches your criteria.

Kindly arrange REFUND of defective product or may be replaced by another piece.

SANGITA SAXENA | Mar 20, 2017 11:58 PM
Its already one and half months since the product was ordered; earned zo cash must have been credited after the payment was made. As mentioned, zo cash expires within one month and its already 45 days but the same is yet to be credited. Someone writes that within 48 hrs, next one says another 72 hrs and so on, ...premises continue.
The defected item's RMA still pending and being repeatedly rejected on one pretext or other.

Latest update may be conveyed.

Sumi Dutta | Mar 20, 2017 1:14 PM
Dear Sir,
Thank you for getting in touch with us & apologies for the inconvenience caused. We have already initiated the Zo Cash for you which will be credited to you within 72 hours.Apology for the delay once again. Thank you so much for your patience.
Live Better!
Nisha Das | Mar 20, 2017 12:56 PM
Dear SANGITA SAXENA

Thanks for getting in touch & apologies for the inconvenience caused. We have made a note of your query and will resolve your issue on a priority basis.

Thank you for your patience & once again, apologies for any inconvenience caused!

SANGITA SAXENA | Mar 18, 2017 9:54 PM
NOT SATISFIED WITH ULTIMATE RESPONSE.
HAD A REALLY BAD AND HORRIBLE EXPERIENCE SHOPPING WITH ZOTEZO.

WILL NEVER RECOMMEND TO ANYBODY.

Nisha Das | Mar 18, 2017 1:38 PM
Dear Customer,

We are very sorry to inform you that your RMA has been rejected as per the given criteria. We have already forward your issue to the concern department in regards to Zocash . Zocash amount will be credited within 48 hours.

Thanks for your patience. Live Better!!
Thank you

SANGITA SAXENA | Mar 17, 2017 10:09 PM
YOUR RESPONSE AFTER ONE MONTH. THIS IS THE SERVICE OFFERED BY ZOTEZO. FOR KIND INFO- IT TOOK ALMOST 20 DAYS IN DELIVERING THE PRODUCT.

WHAT HAPPENED TO MY 33-ZoCash Balance earned on this online purchase spending Rs. 1753/-; still showing NIL balance.

Reg Order no[protected] RMA, as per what criteria it is rejected ? Is delivering the bad/poor quality loose product with unwanted delay is Zotezo policy and matches your criteria.

I AM SURPRISED AS TO WHY THIS MATTER IS NOT BEING TAKEN UP WITH CONCERNED HIGHER AUTHORITY. PROVIDE ME THEIR CONTACT DETAILS SO THAT I COULD PERSONALLY FURTHER TAKE UP THE ISSUE IF YOU ARE NOT ABLE TO RESOLVE THE SAME

Nisha Das | Mar 17, 2017 4:57 PM
Dear Sir

Thank you for getting in touch with us & apologies for the inconvenience caused. we would like to inform you that the order no[protected],[protected],[protected] is delivered to you.

As per order no[protected] your RMA has been rejected as per the given criteria.

With Regards,
Customer Care
Zotezo.com

SANGITA SAXENA | Feb 26, 2017 5:50 PM
Order ID:[protected]

33 ZOCASH points earned on the purchase are still Not credited in ZoCash Balance, showing-Zero.

Check Bill order Summary and do the needful without any further delay . The issue is pending since 6 Feb.

SANGITA SAXENA | Feb 23, 2017 10:15 PM
Is it a joke; you are making one after other. It seems Zotezo is in a habit of making fool of consumers.

What is this going on, its already 18 days since order was placed. From day one I am getting message to wait for 5 more days. on 18th you replied that order received and will be delivered soon. Record was created. SMS also received that it will be reaching soon. Again you are writing-out of stock-wait for more 5 days.
If the product was out of stock, same should have been removed from website or mentioned-out of stock. I check everyday and it is shown available.

Please mind it that I am not going to cancel; I have very well understood the game you are playing with your valued customers. Its enough and I am running out of patience. The matter may kindly be taken up with your concerned higher authority IMMEDIATELY and product be delivered.

Also 33 Zocash points earned on the purchase are not credited to my account despite writing to you repeatedly.

Necessary action be urgently taken and informed.

Soumya Manna | Feb 23, 2017 3:51 PM
Dear Sir,

Thank you for reaching us. The product under order id[protected] is currently out of stock. We would like to request you to wait for more 4-5 days, once we will receive the new stock we will

deliver you the product. In the mean time before the shipping procedure if you want to cancel the order you can cancel then we will refund you back within next 5-7 working days.
Thank You

SANGITA SAXENA | Feb 21, 2017 9:46 PM
Order ID:[protected]
NOT YET DISPATCHED/SHIPPED. Its already more than 15 days since order was placed.

Order ID:[protected]
33 Zocash points not yet added to my account.

Req urgent action and same be intimated.

Customer Care | Feb 18, 2017 5:53 PM
Dear Sir/Madam,

Thank you for shopping with Zotezo! Thank you for getting in touch with us and our sincere apologies for the inconvenience caused. We will ship the remaining items shortly and as soon as they are shipped, an AWB number along with tracking details will be shared with you.

Thank you for your patience! Live Better!

SANGITA SAXENA | Feb 18, 2017 4:45 PM
Order ID:[protected]
What happened to my 33 ZOCASH points earned on this purchase. Not yet credited in ZOCASH account, showing-NIL balance.
Customer Care | Feb 18, 2017 4:28 PM
Dear Customer,

Thank you for getting in touch with us! Due to huge rush of order we couldn't ship the order yet however we would like to inform you that your order has been received, and is being processed.
We will be sharing the relevant tracking details with you as soon as your order is shipped. In the meantime, please let us know if you have any other queries.

Apology for the delay once again. Thank you for shopping with us.

Live Better!

SANGITA SAXENA | Feb 17, 2017 10:16 PM
KINDLY EXPEDITE WITHOUT FURTHER DELAY-order id[protected].

WHAT HAPPENED TO MY 33-ZoCash Balance; still showing NIL balance

Soumya Manna | Feb 17, 2017 12:11 PM
Dear Sir,

Thank you for reaching us. The order id[protected] is currently out of stock. We would like to request you to wait for more 4-5 days, once we will receive the new stock we will deliver you the product. In the mean time before the shipping procedure if you want to cancel the order you can cancel then we will refund you back within next 5-7 working days.
Thank You

SANGITA SAXENA | Feb 16, 2017 10:01 PM
Order ID:[protected]

After placing the order on 6th Feb, 33 ZOCASH points were earned. But the same is not yet credited in ZOCASH account, still showing-NIL balance.

Order ID:[protected] is shown postponed. Email was sent to me informing that the product will be dispatched latest by 15th Feb. WHAT HAPPENED to my order; Neither dispatched nor any intimation received so far.

SANGITA SAXENA | Feb 13, 2017 10:01 PM
Order Id:[protected] still showing-PENDING PICKUP status as on 6th Feb 2017.

Order Id:[protected] not yet dispatched, order postponed-WHY ? How long will take more ?

Kindly do the needful and inform urgently. Yr Ccare no does not respond.
1-Order Summary.pdf

SANGITA SAXENA | Feb 9, 2017 9:30 PM
Order ID[protected],[protected],[protected] No information yet. Showing No status. Kindly reply earliest.
Telephone: [protected]
Email-order received.pdf

SANGITA SAXENA | Feb 6, 2017 9:43 PM
Kindly check/confirm/inform and expedite dispatch and delivery.

This is regarding Qubeplex Insect & Moisquito Killer machine which was delivered on 11.03.2017 against order no.[protected] dtd. 27.02.2017.
On opening the pack, the machine was found with broken condition. The Pin of the machine was received with damaged condition and cannot be used.

I tried the customer care number[protected],[protected] but the number is continuously giving busy tone, or if you try calling them frequently, they switch off the phone. Anyone can try this out to know if I am right or not.
I requested to replace the machine with new one on email to [protected]@zotezo.com…. no response at all.

I hope these kind of bogus e-eCommerce sites should be banned from doing business. This is a kind advice…NEVER EVER SHOP from their site.

Hello,

I had placed my order on this site three weeks ago for sheik gym gloves worth 3050 rs and haven't received my order.This is a fake website as they don't reply to emails and their customer care is never reachable.

Kindly investigate and lodge a complaint regarding them.This site has various bad reviews on google and they are scamming people.Please issue a police complaint before they scam more people. If possible, try to get us our money back.

MANAV GOLECHA

On 20 february, 2017 i placed an order (Order #[protected] for aromatherapy oils totaling ₹1, 080.00.

In the morning of 21 february 2017, i received an email from the company saying my order was packed and ready to ship.

In the evening of 21 february, 2017, i received an email from the company stating that my order would be delayed because the product was not available. A revised delivery date of february 26 was given. I emailed the company for clarification but they did not reply.

As of yesterday, i still hadn't heard from the company or received my order, so i logged onto their website and checked my account. It is showing that my order has been cancelled by the seller.

I emailed the company asking as to when my money will be refunded. The company did not reply.

I tried to call the company's customer service number today, but the number does not work. The call is ended before it even has a chance to ring.

The company doesn't appear to have a functional customer service center.
It has taken my money, canceled my order, and not given me a refund. I would like my money to be refunded asap.

Ordered wellness products at Zotezo. Order ID[protected]. After a lapse of 20 days only part of products received and some orders cancelled . One item not delivered and complained about this. even after a week no response from Zotezo. No customer care at all and no phone is working . All the products are available better price in Amazon . Each and every product charged with Courier charges . Still after 25 days the company is not in a position to answer querry. Looks like a Bogus/Cheater company like 100bestbuy.Better to be away from this newly entered eCommerce portal ..

I had ordered a induction cooktop from zotezo.com on 21 feb 2017 .after few days i got a mail that your product delivery would be delayed due to price mismatch .after that i havnt got any mail from them .i checked my account on zotezo.com where i found that my product has been canceled by the seller .so in that case money should be refunded to my account but still i havnt got my money .
I have mailed them so many time and got no reply from them.
The cost of the product is 4200.
Plz refund my money .