| Address: | Jupiter Mall, near KHB Games Village, Koramangala, Bengaluru, Karnataka 560047 |
Dear Zudio Customer Care,
I am writing this email to bring to your notice the unpleasant experience that I had at your store recently. Me and my friend visited your store to purchase a gift for our friend. As we had limited time, we hurriedly selected a T-shirt and billed it. However, there was another hoodie which we tried and didn't select. Unfortunately, we did not notice that the hoodie was still in my friend's hand as its colour was the same as her dress.
When we were leaving the store, the alarm rang, and we realized that we still had the hoodie in our possession. We immediately gave it to your staff, but their behavior towards us was not good. One of your employees behaved as if we had stolen the hoodie from the shop, which was very disappointing and disheartening.
We spent almost half an hour arguing with them, trying to explain the situation, but they didn't listen to us. It was a very unpleasant experience for us, and we felt humiliated and disrespected.
I would like to request you to take action on this matter and ensure that your staff behaves respectfully with your customers. It is essential to understand that mistakes can happen, and your staff should be trained to handle such situations professionally.
I hope you will take this matter seriously and take necessary action to avoid such incidents in the future.
Thank you for your attention to this matter.
Sincerely,
Bijoy Raju Was this information helpful? | 
