[Resolved] Airtel — Airtel rate cutter bad service

Shafi Sherief

Address:

Chennai, Tamil Nadu, 600100

I'm using rate cutter plan in Airtel prepaid Service and I'm the victim for worst service ever seen.
Earlier Airtel used to send messages. When the time period of rate cutter is over. But past eight months they didn't send the notification messages and the they are detecting huge amount.
Many times I called customer care support and at the first instance they are not ready to take a call either to resolve the issue or to refund money, instead they simply lies that they send message.
I told even I'm giving my mobile to you to test yourself but they are not ready even to hear complaint.
This is such a worst attitude and behavior of Airtel's customer care I ever seen or heard.

Thank you
Shafi.H

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 19, 2016

Airtel Customer Care's response Dear Mr. Sherief,

This is with reference to your post dated 18 May 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 21, 2016

Airtel Customer Care's response Dear Mr. Sherief,

This is with reference to your post dated 18 May 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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