Airtel — harassing | |||
dear sir, the phone number user [protected] is massaging with very vulgar words. and he have all my no., and also my family's number. sir plz its my kindly request to you plz send his identity detail to me like name and address. plz sir i am in a big trouble... sir my contact no. is [protected] Shubham Vaishnaw [protected]@gmail.com Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Consumer Complaint team,
With the aim of getting justice filling this form. Airtel harassing a blind person (me). For your reference, I've pasted my mail communication with nodal today at 3pm with no reply from them either. Kindly help me in getting my Rs 399 / at least Rs 398. After all its their fault of recording.
Reference #: [protected]
----- Original Message -----
From: Jacob
To: [protected]@in.airtel.com
Sent: Tuesday, July 08, 2014 2:52 PM
Subject: [protected] Wrong Recharge commitment by airtel
Sir,
I Myself Jacob am a partially blind person. So on 6-Jul-14 I preferred to listen to your IVR for more talktime plans. I dialed 198 & followed the instructions. There I heard the following as voice message.
------
Get talktime of 430 Rs on recharge of 399 Rs. Get 352 & Rs 11 paise instantly and extra talktime of 77 Rs & 89 paise in next 4 hours. Recharge your airtel today. To repeat press 0.
--------
Voice recording attached.
Note in IVR, there is no word about black berry or internet, else I won't have recharged with this amount as my device is not black berry and a partial blind person can't access internet in mobile.
After hearing this, I asked my friend who does recharge to recharge my mobile [protected] with a sum of Rs 399. He recharged with the same amount. I got message as recharge successful with no additional balance.
I called customer care. They said that 399 was for black berry phone to use for internet purpose. Not satisfied with their reply I asked them to transfer my call to senior authority Mr. Omendra. He agreed that the fault was with airtel. He said that he will send an email to higher authority after that within 24 hours I will receive a call & instead of 399 my number will be recharged for Rs 398. I agreed to that.
As till the next afternoon I did not get any call from airtel, I again dialed customer care number. I asked the operator to forward my call to senior. This time Mr. Shaikh said that I will have to visit nearest gallery & let them hear the voice which I have recorded from IVR. He also said that there was no email being sent from Mr. Omendra as he said he will the last night.
On same evening I visited airtel gallery at Dombivli W (opp railway station) and let them hear the IVR directly. People at gallery said that they can't send email, instead the person who recharged must take the recharge back. They were not even ready to speak with my friend who recharged to tell him the procedure of reversal. But when I urged them, they told him what to send as SMS for reversal. He sent the same. He got the reply that SW transaction cannot be accepted on automation.
Again I called customer care and as usual asked operator to forward my call to senior. This time I got to speak with Mr. Prashant. I explained him the whole situation. I also said that I was at gallery and if required he can confirm with their own staff whether there was an error in their IVR. He said that there was no need for such. He registered a complaint & committed that I will get call from senior within 4 hours. If not I can contact Nodal team. He gave me the complaint number[protected]. Reference number:[protected].
As the problem was not yet solved, I called today again. This time senior Mr Khan was asking me to let him hear the recorded IVR.
My phone model is Nokia X2-00. This does not support playing audio while in call. My question is why there is such difference between different people of same profile. If it was necessary to hear the recording, I was present yesterday at their own gallery. They could have confirmed with their own team.
Note on all calls, I had informed that I am blind person and not to harass me and also requested them to solve this matter on priority as I've to recharge with 398 and continue my work. My usual recharge per month was more than 500 - 700.
Till now no call from any airtel person.
If required, I can mail my blindness report also.
My writing this mail is not just to tell you about my sad story. I want my mobile to be recharged with Rs 398 immediately. Because of low network of Vodafone at my house I ported to airtel. Do you want me to port out from you?
With the hope of solution, I've written this mail & told you my grievence. If you too don't do any action, then without another option I'll have to publish this same mail in youtube & social networks as a voice against airtel
Waiting for your reply ASAP
Jacob
[protected]
With the aim of getting justice filling this form. Airtel harassing a blind person (me). For your reference, I've pasted my mail communication with nodal today at 3pm with no reply from them either. Kindly help me in getting my Rs 399 / at least Rs 398. After all its their fault of recording.
Reference #: [protected]
----- Original Message -----
From: Jacob
To: [protected]@in.airtel.com
Sent: Tuesday, July 08, 2014 2:52 PM
Subject: [protected] Wrong Recharge commitment by airtel
Sir,
I Myself Jacob am a partially blind person. So on 6-Jul-14 I preferred to listen to your IVR for more talktime plans. I dialed 198 & followed the instructions. There I heard the following as voice message.
------
Get talktime of 430 Rs on recharge of 399 Rs. Get 352 & Rs 11 paise instantly and extra talktime of 77 Rs & 89 paise in next 4 hours. Recharge your airtel today. To repeat press 0.
--------
Voice recording attached.
Note in IVR, there is no word about black berry or internet, else I won't have recharged with this amount as my device is not black berry and a partial blind person can't access internet in mobile.
After hearing this, I asked my friend who does recharge to recharge my mobile [protected] with a sum of Rs 399. He recharged with the same amount. I got message as recharge successful with no additional balance.
I called customer care. They said that 399 was for black berry phone to use for internet purpose. Not satisfied with their reply I asked them to transfer my call to senior authority Mr. Omendra. He agreed that the fault was with airtel. He said that he will send an email to higher authority after that within 24 hours I will receive a call & instead of 399 my number will be recharged for Rs 398. I agreed to that.
As till the next afternoon I did not get any call from airtel, I again dialed customer care number. I asked the operator to forward my call to senior. This time Mr. Shaikh said that I will have to visit nearest gallery & let them hear the voice which I have recorded from IVR. He also said that there was no email being sent from Mr. Omendra as he said he will the last night.
On same evening I visited airtel gallery at Dombivli W (opp railway station) and let them hear the IVR directly. People at gallery said that they can't send email, instead the person who recharged must take the recharge back. They were not even ready to speak with my friend who recharged to tell him the procedure of reversal. But when I urged them, they told him what to send as SMS for reversal. He sent the same. He got the reply that SW transaction cannot be accepted on automation.
Again I called customer care and as usual asked operator to forward my call to senior. This time I got to speak with Mr. Prashant. I explained him the whole situation. I also said that I was at gallery and if required he can confirm with their own staff whether there was an error in their IVR. He said that there was no need for such. He registered a complaint & committed that I will get call from senior within 4 hours. If not I can contact Nodal team. He gave me the complaint number[protected]. Reference number:[protected].
As the problem was not yet solved, I called today again. This time senior Mr Khan was asking me to let him hear the recorded IVR.
My phone model is Nokia X2-00. This does not support playing audio while in call. My question is why there is such difference between different people of same profile. If it was necessary to hear the recording, I was present yesterday at their own gallery. They could have confirmed with their own team.
Note on all calls, I had informed that I am blind person and not to harass me and also requested them to solve this matter on priority as I've to recharge with 398 and continue my work. My usual recharge per month was more than 500 - 700.
Till now no call from any airtel person.
If required, I can mail my blindness report also.
My writing this mail is not just to tell you about my sad story. I want my mobile to be recharged with Rs 398 immediately. Because of low network of Vodafone at my house I ported to airtel. Do you want me to port out from you?
With the hope of solution, I've written this mail & told you my grievence. If you too don't do any action, then without another option I'll have to publish this same mail in youtube & social networks as a voice against airtel
Waiting for your reply ASAP
Jacob
[protected]
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This is with reference to your post dated 07 June 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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