Crossbeats Complaints & Reviews

I ordered the Smartwatch from Crossbeats company on 03/07/2022 and receiving the product the paired with my android phone and with in few seconds the Bluetooth gets disconnected. And this disconnection is happening again and again, I have raised a complaint and sent a mail to [protected]@crossbeats.com, and they asked me to send a video in mp4 format and i have sent the videos below 20mb and past 1 month there is no response from them. And upon...

In this connection I would like to inform you that I have purchased Crossbeat earpods through your mobile APPS. It was found that the product is a defective piece. As provided by you, I also sent an email to crossbeats and as directed by them I have returned my product to them with all necessary enclosures on 30th July as desired by them. I also received the confirmation mail from crossbeats stating that they have received the product back....

I bought Crossbeats Infinity Watch from its official Website. I received used watch for which i raised a complaint and asked for replacement with a new one. Now in replacement again I've received a used watch even a faulty one with broken speaker but now its been a month, on regular basis I'm raising my issue on mail but I'm not getting even a single response from Crossbeats. 6-7000 is not a small amount that i should leave. But there is...

I placed an order on 21st July 2022 but bcoz of some reasons I cancelled the order on sameday they said I will get refind with in 1 week but it's been 10days I haven't any refund. Order I'd 96678...

Problem thi jo main ne crossbeat customer care pe complaint ki mujhe kaha gay ap humko mail karo inki mail id hai [protected]@crossbeats.com maine inko 100 time mail kiya per mujhe har bar ek hi replay aata hai ki are repr resentative replay next 72 hours dear sir mujhe 15th july se 31th july tak koi respose nahi diya inone inke customer care main call karta hu ghanto ghanto per koi call pick nahi karta hai main to inko court le jana chahata...

I was ordered to Crossbeats Smart Watch in Crossbeats official site on 17.07.2022 and I was ordered cancel on same day before dispatch but still Crossbeats customer support team not help me for this matter and not given my refund.
Please I request to you take necessary action for crossbeats.

Name - Naveen
Order I'd - 96285
Phn No. - [protected]
Email I'd - [protected]@gmail.com...

I recently purchase a crossbeats spectra smartwatch on crossbeats website. From the day I received the health information provided by the watch is wrong and also the watch has technical issues which was raised to the support team at crossbeats. Their phone support is not available and they are reachable only on email. Their customer support is pathetic where they dont even look into emails rather keep copy pasting same info asking to reset...

I placed an order ID 96311 for crossbeats smart watch - orbit sports on their website and I had cancelled the order within 10 minutes of placing the order.

I reached out to their support for cancellation and refund, I was informed I will get the refund within 5-7 days.

Till date, I have not received any update regarding the refund timeline or the refund.

When I reach out to their customer care...

I have cancelled my order a few days back but my refund is not yet credited, there are not receiving the calls, and payment tracking is showing the refund is already credited Govt of India please ban this kind of fraud companies....

I have cancelled my order a few days back, but the company is not crediting me the refund. this company is a fraud, there are sending wrong items or empty packets and not receiving calls for complaints or refunds....

I was send my product to crossbeat for replacement they said my charging slot is defect they say this one is not under warranty cover even this is not faout then they send back my product with new look box and my one strip missing even one strip in dirty condition....

Hi
Dear team plz check my product status today came delivery boy but he didn’t give me product he wanted some otp but in my phone I dint get any kind of otp so how should I give otp.
I have order this product it’s under warranty so I have courier my product for resolve product issue to crossbeats company and after that crossbeats company resolve the same and courier to me.

So I request to you plz delivered...

I've ordered Crossbeats Vibe earphones which are defective, after sharing a short video showing the defect, and shipped the product which has been delivered on 23-June. Today it's 5-July and i haven't received any update from the customer service team about my issue. Worse customer care, do not but their products....

Team,

I bought CrossBeat Torq earpods through amazon on 02nd October’2021, I felt happy for using those for a month and from the month of November’2021 there is charging issue with the left side ear pod.

The left side ear pods never shows the charging indicator and it even won’t get charged. It is really disappointment to by a decent brand product and suffer with the same with in a month....

Srinivas
from Hyderabad, Telangana

I have ordered a product on Crossbeats website with Order ID 88566 on 7th May 2022.
They sent it via Bluedart with waybill number [protected] but I was not in the city and hence bluedart (waybill number [protected]) has returned the product to Crossbeats on 18th May 2022. It has been 35 days they are telling the same thing over and over when I ask through their whatsapp.
br...

This is the second device I have received from CrossBeats and its a dummy device.

The product description, video, website states that it has calling facility, dail pad, call answering facility too, message responses etc.

And the sad thing is, the company don't provide any return pickup, we have to spend our own money to send the damaged product return to the company. There is no customer care available to talk.br...

Purchased Ignite S3 and after 4 months o[censored]sage the poor quality started showing up. The battery was not getting charged at all.

Had sent it to their service team. They updated about firmware update and that there is no issue but did not want to share the actual issue. Now it has been 6 days that this team stopped responding to my emails nor returning my watch.

This seems to be fraud company and many people are...

This is extremely horrible and bad service from your team. I have repeatedly requested to send me a nice and working device, but you are sending me all rubbish gadgets every time. I am very much shocked this type of negligence of issues repeated every time.
I have purchased Ignite S4 smart watch product on your official website on 15/03/2022, later it got defective one after other and till now you have sent me two defective products...

I bought this Orbit X smartwatch and when I first saw it, I was very much happy by looks but when I booted it up, it was a third class chinese product in terms of touch quality, font and software update. I got a pop-up that there's an update to the firmware available but this is not happening from that ### wearfit pro app. It's stuck at 0% for hours and I have to do factory reset on the watch to come out of this. The screen doesn't...

I have ordered a product on crossbeats website on 15th April 2022.
They delivered it via Bluedart but I was not in the city and hence bluedart has returned the product to Crossbeats on 25th April 2022.

Now, they are not refunding the money saying they have not received the product.

I gave them sufficient proofs like Bluedart tracking id to and fro.
I gave them the call recording with Bluedart where...

I have buyed the product from crossbeat website and now the product is not working properly and I have warrenty base i have raised request and they told send back to service centre for investigation for the product issue to resolve and i have send the product crossbeat service centre Bangalore they recieved and told technical team check and give the status but they did not resolve the issue and sended back to me in courier after i checked...

I bought a Crossbeat Ignite S4 watch from their website. However, I received a defective products from them. I've sent evidence and attempted to contact them, but I've been ignored time and time again.
I don't have just one problem, but a long number of them.
1. The steps are incorrectly counted; the device counts 1 step as 2 and occasionally does not tally the steps at all. I also shared the photo of the steps from the app...

I placed an order for crossbeat smart watch - orbit sports on their website and had to cancel the order within 10 minutes of placing the order.

I reached out to their support for cancellation and refund, I was informed I will get the refund within 5-7 days.

Till date I have not received any update regarding the refund timeline or the refund.

When I reachout to their customer care there is no...

I purchased a Cross beats Epic headset on 18th September. In the last 2 weeks, I started noticing that my right earbud has very low volume compared to the left earbud. I sent the product to Cross beats for diagnosis and they said that the IC chip is damaged and the possible reasons could be physical damage or charging. They mentioned repair for this isn't possible and I'll need to pay 4299/- for the replacement. This amount is 200/-...

I have ordered ignite S3 pro on[protected]
And received the product in few days, when I tried to connect the watch with my Android smartphone it's didn't connect.when I connected the customer care service they responded with same type of answers which are not working there is no use with this watch.my order I'd is 67513...

Crossbeats fraud company, they are not respond properly. They are telling full and full fake commitments. Please stop their product selling from india

I have purchased crossbeats Torq in crossbeats official website on 23 March 21 and there is 1 year warranty for this product. One month back My left ear piece stopped working and i contacted the crossbeats customer support regarding this issue. Now They said service is chargeable,...

I purchased CROSSBEATS Elektra headset on 14 February 2020 by am Amazon website and as per company requirement I registered product for warranty within days. In January 2021 ending the product got problem and left side of headset is remain power on even i shut it down i put in power case. So i sent product to there service center as they told me to do then they reply me that this problem in not coverd in warranty as it is wear and tear problem...

I ordered a watch from crossbeats official website (order no 61164) but due to some reason I could not collect it so it was sent back to the warehouse but I have not recieved the payment till now though they emailed me that they have initiated the refund on October 4th.

Please look into the matter...

I have purchased crossbeats Torq in crossbeats official website on 23 March 21 and there is 1 year warranty for this product. One month back My left ear piece stopped working and i contacted the crossbeats customer support regarding this issue. Now They said service is chargeable, so I said do not want to spend more money one this because their product life is very less. With in 6 month their product not work. They cheating people. They are...

That i have purchased crossbeats evolve bearing invoice id no. 44581 and paid an amount of rs. 3599/- for the same.

2. After using it for few days i had some issues with the product and the same was conved to crossbeats via mail and whataspp messages and the same was acknowleged by them replying to my mails and crossbeats have asked me to send the video of the product which was duly sent to them and the problem was highlighted...