Claimed

CARS24 Services Complaints & Reviews

2.6
Last updated May 8, 2024
Complaints 1390
Resolved
625
Unresolved
765
Quick Links
Statistics
Share
Contacts

File a complaint to CARS24 Services

Having problems with CARS24 Services?

File a complaint and get it resolved by CARS24 Services customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
CARS24 Services
Customer Service Contacts

CARS24 Services Phone Numbers

Phone
+91 12 4470 6400
168
159

CARS24 Services Website

CARS24 Services Head Office Address

Plot No. 120, Industrial Area, Sector 44
Gurgaon
Gurgaon District
Haryana
India
122002

CARS24 Services reviews & complaints page 3

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Siddharth Baidya
Sep 19, 2023
Report
Copy

Non payment of withheld amount

I sold my car to cars 24 In indore when an amount of 10000rs was witheld..
It was told to me that it will be released at the time of party peshi

Now I'm being told that peshi is in raipur which I've to attend for the amount to be released or else payment will not be done

Why will I attend a peshi in raipur for a car sold in indore. Why will I aff

Even if I were to attend why wasn't I told...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
ManishTrivedi
Sep 7, 2023
Report
Copy

TOO many Calls

I dont want to sell my car, infact i haev sold my car 2 years back, stil daily i am gettign calls from customer care, why your customer care team listen to consumer and apply for DND.
if they are not doing can you please do it and stop bothering me....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rahul18
from Mumbai, Maharashtra
Sep 3, 2023
Report
Copy

Payment Pending by Cars24

Dear Sir/Madam,

I sold my car to Cars 24 in Sep/October 2021 and as agreed between us Rs. 10, 000 was put on hold till Cars Registration Certificate (RC) transfer,

And on 15th June 2022, the owner of the car was physically present for Party Peshi at Pune, RTO for RC Transfer and did he needful and the was informed on the email to the Company Cars24, and requested them to release the payment.

It...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
Satheesh Addugula
from Hyderabad, Telangana
Aug 24, 2023
Report
Copy

1076462 complaint number

When i sold my car, they told quick rc transfer will be done. I have problem with ownership name. they told to wait for 180 days. i asked after 180 days, now they are telling it may take another 6 months or 1 year or when the car get sold. we gave peshi finger print also. that guy who took finer print he told the car is sold. but customer care is telling car is not sold. i gave an option that i will purchse my car back also. i called atleast...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Aug 22, 2023
Report
Copy

Damage claim

I had booked one inspection for my old car selling purpose on 20.08.23. The person named Mr Samarendra damaged my car's rear bumper and garage also. Now the company is denying to give compensation for that damage....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pavan13_13
Aug 16, 2023
Report
Copy

Misleading Practices & Lacklustre Service Experience

Address:Jabal Ali

My recent experience with this service centre has left me utterly disappointed and concerned about their business practices. The significant difference in the quoted price, coupled with their failure to address critical issues, raises serious doubts about their integrity and commitment to customer satisfaction.

Upon my visit, I was appalled to find that the quoted price for the service exceeded 2, 000 AED, a stark contrast...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
hinabhat
from Srinagar, Jammu and Kashmir
Aug 11, 2023
Report
Copy

Fraud Company with Zero value for customer services

I had sold my vehicle to CARS 24 allmost 2 years back in december 2021 at its srinagar unit in JNK and was told that the RC transfer will be complete by 2 to 3 months. They make huge false promises and once you sell them your vehicle they will vanish in thin air alongwith the vehicle, RC as well as other documents. They have zero respect for legalities involved in car purchase and sale and will never bother to contact you regarding RC transfer....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Arvind 11611701
Aug 8, 2023
Report
Copy

Pathetic services in car sell domain

I'd an appointment with Cars24 for my car inspection, despite not having taken any test drives, the inspection executive completed the car inspection in just 5-10 minutes.

I was eagerly waiting for inspection report and a estimation of my car —I called to the inspection executive and the consultant assigned to me couple of times, but neither I received the inspection report not received the quote/estimate on that day.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
hinabhat
from Srinagar, Jammu and Kashmir
Aug 8, 2023
Report
Copy

Car sold (maruti suzuki alto std 800

Address:Cariot Auto Private Limited Corp. Office: Plot No. 18 Sector 44, Gurgaon- 122001, Haryana, India

I had sold my maruti suzuki alto 800 std car to srinagar, kashmir unit of CARS24 in december 2021. They claimed that the RC transfer will be done within 2 to 3 or maximum 6 months. But it has been allmost 2 years now. The unit has been closed, my vehicle alongwith RC and other documents is nowhere and no RC transfer process has been initiated. I tried to contact their customer care so many times but to deaf ears. On top of it all i have been...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Khushi Manhas
Aug 5, 2023
Report
Copy

Party peshi money looted

I have sold my Honda city to cars 24 n they said 10 k will be on hold againt party peshi and after the Rc gets transferred this money will be transferred to you . But they sold and transferred the Rc without informing me or asking me to appear for that . They simple forged my signature and did all the process . And my 10k is also not been given to me . This company is a fraud ....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
abhishekbly
from Mumbai, Maharashtra
Aug 4, 2023
Report
Copy

Partypeshi amount forfeited

I have sold my car on cars24, at the time of selling relationship manager told me in written that my partypeshi will be arranged on videocall because on this condition only I was agreed to sell my car as I live in mumbai and for partypeshi I have to go to u.p., so I sold the car and 10000 rs were hold by cars 24, after some msgs from cars 24 for partpeshi I tried to call cars 24 and channel partner but they could not arrange partypeshi on...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pankaj Sahu00
from Hyderabad, Telangana
Jul 31, 2023
Report
Copy

Amount has been put on hold stating Challan needs to be checked for Andhra RTO

Can you please refund the amount of 3000- which you all have put on hold stating the Andhra RT website is down and post checking, I will get my refund back by 24-28 hours. This conversation was held on 24th July. Till date it hasn't been done, nor can I reach the concern person - ANIL & NAVEEN in Hyderabad.

Also, the service fees was stated as 1400 + GST; however, you people have later changed the amount to 2800/-...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dr Prashanth m r
Jul 24, 2023
Report
Copy

Denial of offered price

I received a call from the service agent by name Nisarga and confirmed that I ll receive 2.2lk in my account for my car Fiat Punto. I agreed for that and was asked to share the documents and I did the same and confirmed again regarding the price and documents.
Then I haven't received any updates from the agent.
Got shocked to get different prices from different agents when I tried connecting through customer care.
Kindly...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Navi Mumbai ,

Sir, I had sold my Ford Ikon flair MH43R 0246 in June 2022 to Car 24 Navi Mumbai.
In every follow up Car 24 was telling that with in one year the RC of the vehicle will transfer from my name.
After one year i found that RC of the vehicle still in my name .
When I enquired from Car 24 customer care and dealing executives they told that my car was scrapped.

My complaint is
When I sold my car to Car...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Harry Pal Singh
Jul 20, 2023
Report
Copy

Continuous Daily Spamming

Dear Sir,
It is intimated that I am getting daily 10-15 spam mails from Cars24 through [protected]@connectinboxx.com under different heads ie sell car, CARS24 CAR Squad, Sneha, CARS24, CARS24 India, Hyundai, Sonia, SELL CAR, regarding their credit cards etc. These mails number 8-10 per day sometimes two to three in a span of a few minutes. I fail to understand how a Company of this stature can use tricks and violates the privacy of citizens....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
asim1000
Jul 19, 2023
Report
Copy

To whom do I send my DND request

What number should I call to activate the DND? I'm tired of your calls, even though I explicitly tell thrm that I do not want to recieve any calls. I'm never gonna sell my car to you because of this unprofessional behaviour....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mohamed mufees
Jul 4, 2023
Report
Copy

Cheating and fake promises

I have brought amaze Nothing was explained to me regarding the 500kms return policy and you told its accidental free vechile but its totally false front bonet, bumper, both arm was replaced and painted so I am facing air entering the vechile. The sound is very much Irritated. The vechile delivered at my doorstep with 50kms diven, as per ur advisor suggestions I visited the showroom which is around 30kms and they took for test drive which...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sarathbabu b
from Bengaluru, Karnataka
Jun 23, 2023
Report
Copy

RC Documents Not being collected and Transfer Buyers , not paying balance

My Car Registed No: KA53ME9167 was sold to Cars24, collected same on 28th May.
RC Hypothication documents needs to be collected same needs to be Transfered.

They needs to pay me around Rs 27000/- and which not being payed by Cars24 and RC Documents not being collected to transfer.

It is more than 25 days still no response on same.

I was droped mail and also called Customer Care, They asking...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Hemal P
from Mumbai, Maharashtra
Jun 16, 2023
Report
Copy

Refund on booked car

Address:The Hub Mall, Ground floor, Western Express Hwy, Goregaon, Mumbai, Maharashtra 400063

I am trying to take a refund for the booked car from Cars24 and now there is no response. Before paying they were like we will respect the policy and refund within 4-5 hours.

They were trying to sell me damaged car with Clean report....
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Parag4292
Jun 16, 2023
Report
Copy

Car I purchased from cars 24

Address:Mumbai

Hi, I purchased a car on cars 24 Application in Feb 23, I trusted the report which they showed on their Applicaiton that all the car is good, and all the parts are fit, the car is fit to drive till 2023.. till now I have changed the battery … the car once stopped in between of the road I had to tow it down and take it to service centre, I have spent more than 10k on tha car now..
Gave the car to Honda Service centre.. I had a check...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy