CARS24 Services Complaints & Reviews

This is Sumit Bansode from Hyderabad.
I sold my Hyundai Hyundai i10 Car, 2015 model ( CHASIS NUMBER: MALAM51BLFM613633*A), last month on December 17th 2022 in Hyderabad. The deal was fixed at Rupees 3 lakh 34 thousand only. I have received the amount 292898 rupees at time of delivery and 25000 was again sent to me after the car reached docking station. remaining 10k was held as part of party peshi hold which will be processed once...

Dear Reader,

In reference to the deal closure ID [protected], I have sold my Ford Ecosports to Cars24. The representative who was handling my case was deepmala.[protected]@cars24.com.

The representative named Deepa had promised me to make the deal for the full price of the car, which is 4, 01, 000 INR. She mentioned before making the deal that through her reference services charges will be waived off. We had agreed...

Dear Team Hello !
I am writing this note to inform you the abusive and rude behavior of ms Deepa Nagar, she wrote these messages on my WhatsApp and then tried deleting them . None of your staff was stick to the promises of car price and various visits. They will show up or call as per their own convenience . Despite telling ms Deepa my travel schedule after finishing all the required formalities with cars 24, she would call unnecessarily...

I had sold my car on car 24 on 15 th August but yet the car is not transferred on the person who has purchased the car and i have got the notice of Lok Adalat on 12/01/2023

If i the car will be not transferred in 10 days i am going to file a case on it...

I purchased a car from Cars24 and till the time I paid money they were very good but after that I had to call them for every time for each documents and now I am chasing the RC transfer agent to give me my RC hardcopy since a month.

Every time I call RC transfer agent he says RC is with him and he will say that he will send to me by courier but noting after that. He has been taking me for a ride since a month....

RAKESH KUMAR SARASWAT
Attachments
12:45 (3 hours ago)
to CARS24

KIND ATTENTION MR SHAILENDRA KUMAR

PLEASE FIND ATTACHED THE RECORDING AND ASK YOUR TEAM MEMBERS TO MAKE ME THE FINAL PRICE OF RS- 7, 35000/ OF MY CAR AS COMMITTED BY THEM.

On Wed, 11 Jan 2023 at 12:03, CARS24 Support wrote:
Your request (817447) has been updated. To add additional comments, reply to this...

When I purchased a car on loan that time no anyone confirm forcloser charges that time they said sales or loan teams that time confirm no any forcloser charges. But now I want to close loan now cars24 said closer charges is 5%+GST. When I asked him they said now company policies change. And said this is RBI rules.
When I said then I purchase then not have any charges than I am paying that charges ....

Purchase an Amaze cars in cars 24 on last November 22 and requested for loan in cars 24 itself as process is quicker. Even though my existing bank offers lesser interested rate . I insist to go with cars 24 finance itself for the easy processing. Cars 24 finance Shared the emi table, interest rate and pre closure chargers . Everything was handled in online and finance team person collect the loan documents and cars 24 booklet and also in...

Purchase a Amaze car from cars 24 by Nov 22 and requested for cars 24 finance itself. Initially cars 24 team has coordinated and share the emi and interest rate details, pre closure chargers of 2 % after 12 months. The above statement in the written legal documents on 200 Rs stamp paper.

But cars 24 team has changed my loan documents to their partner loan facility ( ICICI bank) for processing . Currently they are charging 5.9...

I decided to sell my car at Cars24 after getting a good deal. However, due to some unforeseen medical issue in the family, I had to cancel the deal after 2 days.
The company has charged me a penalty of 5000/- along with a token amount of 1000/- given at the time of the deal being locked.

My complaint is that the penalty charge is 5 times of token amount which is not justified and they don't provide RC without paying...

I purchased a vehicle in July, 2023 through Cars 24. My car sales executive Sampath (Mob: [protected]) has ghosted me and delayed my delivery on the delivery date initially and upon Sales Manager (Bharat Reddy- [protected]) assurance of no further issues, I accepted late delivery of the car. My car RC transfer process was initiated in Aug-22 and I visited the RTA on 16-08-22 to complete the formalities. I have received an EMS no later, but...

This is related to complaint number 802835 with Cars 24
Team is not helping out with any response and update on the refund of the amount

Below is the communication on which we are following up from the dealer, even the RM is not picking the call

Very unfortunate to write this email again
once again we have faced issues in the inspection done by Cars 24 and actual state of the vehicle.
br...

Very bad that I have taken car from cars 24 and now iam facing a problems from u r finance team which they are forcing to me pay emi immediately . But I have informed to wait one month and i have said that I will pay 2 emi in next month and iam not at all ready to buy back my vechile. U r person mrn bhakshr Rao is forcing to buy back vechile and iam going to compline in consumer court the way u r finance people are behaving with me. And he...

Please stop calling to my mobile asking for second hand cars.
this is very irritating and disturbing; I have already raised a ticket and there is no use and I still keep getting calls very frequently.

Ticket number - Ticket: 734133...

Please stop calling and sending spam messages to my contact no. [protected]. I don't have any car to sale....

Please stop calling to my no [protected] . I don't have any car fro sale.
Please put my no in DND list....

Sir,
I am getting daily SPAM mails from CARS24, sometimes three times a day just like a doctor's orders. They have hired [protected]@connectinboxx.com to do their dirty job.
I never subscribed to their mails or newsletter or even visited their website. Can you please take up the matter with his cheap company...

I have sold my car KA04MQ1940 to cars24..But they are intentionally delaying the process one of the executive informed same to me...please don't sell your car at cars24.....

BIGGEST SCAMMERs:

I had purchased my car on 19th Sep'2022 from car24(tied-up with dealer Techno-Justcars 365) with full payment. I though i am purchasing car from Car24 itself.
I have the sale invoice where Cars24 has sold the car to the Dealer and
Sale recipt from for the dealer to my name(after full payment on the vehicle..

The vehicle has no loan, no fines, no dues of any sorts, I have verified...

I have sold my car with Cars24 and during the time of sell, I told them that I may not be able to come for Party peshi. Then they told me that it can be done over video call. But now they are asking me to come to Gurgaon RTO office for party peshi, but it's not possible for me. I live in Tamil Nadu which is tooo from Gurgaon.
Kindly help me the same. Cars24 has hold my 10000rs. Please look in the matter....