[Resolved]  Airtel — Network coverage

Airtel was one of the very few networks who was having complete during the very heavy rains two years ago.

Lately however, there is very bad network availability. If we keep the cells near the window we get coverage. However this is not possible. I have hear this complaint from many subscribers from Mira Road onwards right upto Virar. Please look into this very urgently, because many other competitors are waiting to grab your customers.

Do not spoil the good work done.


Joyce

there is no network in punjagutta, near sai baba temple, as the off is in opp temple dwarakamai apartments

Hi,
I am not getting Airtel network coverage properly at my home since past 3 months, the voice is cracking and there is just 1 or 2 network bars instead of 4. I have prepaid lifetime connection and have floated number to all my relatives and colleagues, so can't even think of leaving the connection so I am chasing continuously. I have called many times but customer care executives say that the problem has been solved, without even checking with me how can they put that update on their systems, and the problem still persists.
Kindly sove the problem ASAP, as I expect good service from airtel.
Regards,
Deepak

Airtel network in Magarpatta City, Hadpasar, Pune is very bad, even after complaining so many times to airtel no action is being taken place.

I am using Airtel Postpaid no [protected] and facing this problem from past 3 years. I do not have network coverage at my residence. I am staying in Sector-9, Rohini, Delhi near Rohini west Metro Station.

I have registered my complaint on 1-April-08 which is still in the open mode. Agein I complaint on 20-July and the status is the same.

I have dropped few mails to nodel officer but the result is same.

Please help!!!

AirTel (Poor Service Provider ),

This is with the Reference of my previous tickets.

20112304
19617424
18109991.

There has been serious problem with your service ever since i have bought this connection

I am totally disappointed with the service provided by Airtel to the customers. The network problem at my place ie., Borivali East is not getting resolved. The signal strength is pathetic. I am using Sony Ericsson W700i mobile and it has nothing to do with the intensity of signal that is being transmitted.

The network problem is making people like me to file numerous complaints in the Customer care centers. We get ticket no’s and they get resolved after two days without customers’ knowledge this is how they manage their call closure .
Airtel management is least bothered to rectify customer problem. They are not at all interested in providing a foolproof solution to the network coverage issue.

The problem might be solved by maintaining the towers in good condition and adding one or two additional boosters facing each direction.

I request you to take an action which will make the management think and device a permanent solution to this issue. This issue is affecting not only me but, all Airtel customers in the locality.

Thanks and Regards,
Damodar Lal
[protected]

I am using airtel prepaid sim from last three year. But I have never ever recieved a proper network coverage of AIRTEL at my house.

I made several complaints to this effect on their helpline 121 and 198. Airtel Mobile has never bothered to respond =vely. They just take a complaint & do nothing about it. And always told me that problem would be solved within a month.
Maybe this post will help resolve the issue. Or else I am oving to Vodafone the day the number portability becomes a reality.

I Wasnik,
Shivaji Nagar, Bhopal (M.P.)
[protected]

This is the mail I sent to the nodal offier, mumbai circle. nodaloffice.[protected]@airtel.in.
It's been a week, no reply! Guess his email has network congestion too :D

To
The Nodal Officer
Mumbai

I have been facing network problems in Viman Nagar Pune since past 2 years now, I made my first complaint regarding poor network coverage on 25/03/2007 and then a second one 22/02/2008. Both the requests still have an open status. I have followed up with them a dozen times and all I get is assurances - "our technical team will call you", "we are installing boosters in your area soon". It is almost impossible to make or receive calls in the evenings especially. I keep getting the error "Network Busy" or there are a million call drops. Half the time your systems are down at the customer service.

In the past 15 days all users in Pune are facing tremendous problems. There is no network in the evening, only emergency calls allowed. Or you just can't make a call, "Network Busy".

Even an article regarding the poor network coverage was published in the Times of India, Pune Edition last week.

I think the customers are tired of assurances. I guess we will have to take the legal option of approaching the consumer court unless you decide to issue a proper deadline as to when the problems will be fix and abide by it. It's a shame that Airtel being one of the leading cell providers in country can't fix network issues in one of the biggest cities in its maharashtra/goa circle. Guess your advertisment suits you fine "Kone Kone mein network". Yea, we need to find corners where we can get your network. Otherwise it's just not available.

Awaiting a reply.

thanks,

Ritesh Tiwari.

Please find below the details of my complaint I have copied from my online airtel account.

I made a second complaint
Details of Service Request / Log Complaint
Reference Number: 11983499
Type: Complaint
Category: Coverage/Signal Issue
Creation Date: 25/03/2007 02:36:47 PM
Voice Quality: Average
Problem Type: No Coverage
Wall Type: Concrete
Alternate Contact Number: [protected]
Number of Signals: 0
Landmark: Behind Viman elegency
Area: Outdoor
Address: VIMAN NAGAR, pune, 411014
Expected Resolution Date: Thursday, 29-March, 10 AM
Type of Handset: Samsung
Duration of problem: 1& 1/2 week
Status: Open

Details of Service Request / Log Complaint
Reference Number: 15673681
Type: Complaint
Category: Coverage/Signal Issue
Creation Date: 22/02/2008 11:55:27 AM
Problem Type: Call Drop
Voice Quality: Poor
Wall Type: Concrete
Alternate Contact Number: ==
Number of Signals: 1
Landmark: NEAR VIMAN NAGAR TELEPHONE EXCHANGE
Area: Indoor
Address: NEAR VIMAN NAGAR TELEPHONE EXCHANGE. PUNE-411014
Expected Resolution Date: Wednesday, 27-February, 12 PM
Type of Handset: Samsung SGH-C200S
Duration of problem: Since 1 Months
Status: Open

Airtel network in Kawadiguda, Back side marriott Hotel(Viceroy Hotel), Hyderabad is very bad, even after complaining so many times to airtel no action is being taken place.almost i have given complaint on 16th Jan'08 with complaint number:15247869. my Mobile number is [protected]

I am staying @ new tippasandara / Indira nagar / Bangalore. I hope this area is in the centre of the city. Only for the service, I always go for the airtel for all my telephone.net requirements, landlines, postpaids, broadbands etc., and I have refered this landline number in all the bank documents/insurance/etc..,

Now i have shifted to a new home, just next street in the same area, and when i asked for the shifting, i have got a reply saying that, 'we dont have network, your line cannot be shifted' When I told them i am using all airtel services since 4 to 5 years and i wanted to have the same number otherwise will cancel all the numbers. They cooly responded 'PROCEED AS YOU WISH'.

Generaly i dont criticize any brands like airtel, but now this will impact me lot of time and efforts again to go for a new vendor, update all my documents & update all my friends and relatives etc..,

So before going to airtel landline/broadband think twice.

M.Sathish Kumar
Asst. Project Manager
Intertec Softwares
Mob: [protected] (this is also an airtel no., but for sure will change this in another 2 weeks of time)
Bangalore

Iam Using air tel number:[protected] from past 4 years recently from one month iam facing serve call drops i don't find signal anywhere in my house we use around 30 connections from airtel every one are facing the same problem in my house there are some Doctors in time of emergency there will no signal Outside the house or inside the house its worst case.

Regards
Chandan

i have nokia1110i model and the network is very bad inside my home also around 10m. the problem start from last 2 months. please help to
my address
k.Muthukumar
Edaiyar dhavanai- 627859
V.K.pudu(t.k)
Tirunelveli(d.t)
ph no:[protected]

Hello There,

I am very upset and getting frustrated about your service, for the last 2 years i am using airtel the signal coverage s very weak inside my home so many times i complained about that with the customer care but there is no use, pls take necessary action to solve my problem.my no is [protected].

I have raised a complaint number for this 10 to 12 months before and still not resolved. please lookinto this and provide me an update on the same ASAP.

Thanks,
Nagesh

I m ankit jain from jaipur and my number is +91-[protected]. my office located in sitapura industrial area jaipur. many times i complaint to network regarding but no solution . i have a regular probelm last 8 months but no solution. i face many problems like call drops, cal failed and my bill is going to high..

on net work at pallewela.

no net work at pallewela.ganegoda .galgana
have more customers at this area. plz check this area for join with airtel.

I'm a Prepaid subscriber of Airtel from last 4Years but from last 3 Months I'm facing problems with Airtel i.e from my account you people are deducting INR30 & INR5 frequently without any reason i.e when I haven't subcribed for any of your service(NO HellloTunes, Shayari Pack & Spicy Jokes etc) I don't want any of the services so kindly stop all the services as soon as possible.However, today Miss Priya attended my call at 1710Hrs & promised me refund the deducted amount but till now i.e 2330 it has not happen so we are just tired of your fake assurances & promises.

Kindly do the needful.

Thanks,
D J.Deshmukh.
[protected]

my cell out going call net work busy recspance

Today there is no coverage of Airtel since morning in Magarpatta City, Hadapsar, PUne Maharastra.
This was totally unexpected .

Dear Sir,

Network Problem in my office, i complaint to CC but no improvement is there please look it ASAP.

Thanks