Airtel Complaints & Reviews

Airtel/ Airtel DTH — Not activating the DTH connection

Hi,

I bought the airtel DTH connection on 30-Apr-2010 at around 10:00AM by paying Rs. 2750/- over phone using airtel IVR service. The payment was done through my credit card.

At the time of buying the connection the customer care executive told me that the connection would be installed on the next day in the afternoon. He also told me that I will receive an SMS in the next 2-3 hrs mentioning the date and time of installation. But I didn't receive any message from the airtel DTH.

When I call airtel DTH customer care, everytime I get a different answer from different executives. When I tell them to transfer the call to their supervisor they disconnect the phone. I am not able to speak to their supervisor even once in these days.

Today is the 4rth day and still my connection is not activated. I have also written mails to the [protected]@airtel.in but didn't get the appropriate reply the first time.

Now I want my money back as I have lost my faith in this DTH service provider.

Please let me know what should I do now to get my money back.

Regards,
Priyank

Airtel DTH — NOT ACTIVATED

AIRTEL DTH NOT ACTIVATED LAST TWO DAYS, AFTER RECEIVING FROM OFFER ALONG WITH SAMSONG LCD TV 22" WE ARE TELLING INSTALATION FREE BUT 65 RS RECEIVED,INSTALATION PERSON NAME-NARESH,CELL NO-[protected],I AM CALLING AIRTEL CUSTOMER CARE BUT PROBLEAM NOT SOLVED,SO PLEASE ACTIVATE AND RECTIFIED PROBLEAM IMMEDIATELY,OUR DTH ID NO-[protected].

Airtel DTH — Service not activated after installation

Dear Sir,

My customer id is [protected].
My connection is purchased online through snapdeal.com. Installation has been done on Saturday August 27, 2011, its already been 5 days still my connection is not activated. When i call customer care, they redirect my call to someone else or disconnect the call. I am also getting calls from number [protected] but after i pick up the call no one speaks from the other end. After some google search, I came to know that its of Airtel DTH number.

Please activate my connection and resolve my issues. Otherwise i will have to file a complaint and return the DTH connection.

Airtel DTH — dish not activated

sir ihave applited for dth airtel on 04-10-11. on online your people tell to me your person will come and collcted mony from me..than i pay 3290 rs on 05-10-11 by cash .still 11 days or left no one can come and give connction of airtel dish. i call [protected] from last 11 days nearly 200 times no one can take acction on it.
your people who was collected money he is mr. bhanu kiran mobil no is [protected] he tell 2 days it will acctivacon and also give another no [protected] he was tell worng nember.airtel call center also no data on it kindely settel the mater asap

Namaste Ananth,

This is to inform you that your concern listed on 04 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Ananth,

We would like to inform you that your concern listed 04 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Broadband — internet speed

my internet speed is much slower than as stated by the service provider,i have already complaint about it on telephone,but there is no response.my connection speed should be about 64 kbps but it is arround 20-33.so please take some action and solve my problem

Internet/BroadBand connection — Broadband connection

I have applied for Internet/Broadband connection on 14th June. i was told that i will be getting the connection in 2 days. But till now nothng has happend. Everytime when i called up the sales person is telling that i will be getting the connection in another 2 hrs. BUt nothing has happend. I have also visited the office in kodambakkan and complained, but things are not done.

Now i dont know whom to contact.

very poor customer care

AirTel — broadband(internet)

sir
last 25 days i was complaint my internet is not working properly no body care so. pl disconect my no.[protected]

Airtel Broadband Internet Connection — Unexpected Bill of Month May (18 April 09 to 17 May 09)

This Month ( May 09) I got very much unexpexted bill of my airtel phone[protected] of Rs. 5000 and above while i am very much calculated user as per my pocket size. i am recieving bills of average Rs. 600 to 700 from last two and half years but this time it is unexpected .

My usage is not as much as it is reflected in current bill . i oppose it strictly. There is some big technical or other mistake that must be correct quickly so i can pay my bill on time as i am doing from the day one of my connection.

My another grievance is that why has airtel not fixed any upper limit and how can they send any amount of bill to anyone while that person is not used actually.

This is mental harrasement for us after observing such kind of bill.

Airtel Broadband — internet speed

Dear sir maine kai baar complent ki par abhi tak kuch nahi hua mere net ki speed only 20 kbp hai mere plan 499 hai mera no [protected].mb.[protected] .mera net yadi aisa hi chala to aap net niklva dijiye .ok main ab baar baar complent hi nahi kerta rehunga.

sir,
my internet speed is not up to the rated speed as per my bill plans.

connection — Grievance

This is with reference to an ongoing problem from last 15 days ... repeated requests to Airtel customer care have gone in vain. Every time talking to a new Customer Care Executive and explaining the entire wheel of events and problems is now becoming a tough job for me and is highly intolerable.

The careless behavior and zero response have urged me to write a strong email to you...
It started with my communication with an executive on 26th July, 2222 Hrs when I was assured and was also clarified on certain queries.

After going through further problems, I discussed the similar sets of problems with an executive who then transferred the call to MR. MRINAL VATS - (Reference no. 22211866 and[protected] I was promised that my problems would be rectified in 48 hours.

Nothing Happened!!! I called Airtel yet another time on 1st Aug (Ref No. :[protected] I was again assured by Mrinal that the problem shall be treated with his supervisor, No surprises!! Didn’t get any call from any Airtel Executive.

Called up Airtel again spoken with Mohammad Arif cited all my previous grievances (Ref. No.[protected] NO RESPONSE YET AGAIN!!!

Shamelessly called up again, spoken with Mr Akash Sharma (Ref. No.[protected] no response as of now.

Aah!! Such a pathetic response from a telecom giant of the country, I felt like cheated and find myself amidst a swarm of Frauds. Sorry for using strong adjectives but don’t have a choice either.

I have only quoted reference nos which I am sure, shall make AIRTEL aware of the problems But to other authorities marked in this email I am quoting all my problems and demands below:

My Grievances:

• Didn’t get CUG benefits since I have taken this no as a corporate connection in January ’08.

• I was assured that the STD call rates would be flat Rs. 1 (Mobile and landline).

• All my calls made to another no. +91- [protected] have been charged. (Though twas clubbed in CUG network)

• I was assured by the Customer care regarding my new no. +91-[protected] that it very much lies in the CUG group therefore all call charges would be charged at Rs.0 For initial 500 minutes and 10 Paisa thereafter. But all the call charges to and fro have been charged at Rs 0.50.


My Demands:

• All my STD call made on landline and are charged at Rs 1.50, should cut down to Rs. 1, from the day of activation of this no.

• All my calls made to CUG network should be charged at Rs. 0, from the day of activation of this no.

• All the EXCESS money charged by AIRTEL so far have to be credited to my account or adjusted against future bills.

• All the mental tribulations and tortures caused by AIRTEL should be adjusted against a compensation Rs 50, 000 (Not to mention I have paid a lot of Opportunity cost and Time-cost in chasing AIRTEL )

The internet speed provided to us whn we startes service ws around 15-20kbps(download speed)...but nw its being decreasing day by day remarkably...
Generally nw its being around 5-10kbps...
Nw im really fed up wth dis.
Action shud be taken & a perfect standard for de speed check shud be put up by the concerned authority.
Hope u wll help in doin so.
Thnking u.

Airtel Broadband Internet Connection — Internet Connection

I have been following up with company officials of changing my plan to the lowest internet plan for the last 5-6 months and they have not yet done it. My usage in 1-2hrs every month or less and they give me a bill of Rs. 1000+ every month. I have paid them every month on promises that they will change the rate plan to the lowest one. They have not done so. Further I have been rquesting that they change my connection from landline to wifi internet. This also after repeated commitments from their side that the same will get done once the payment is made they have not done yetr. Today I found out that they have not even registered my request for the last six months and they are again following up for payment at the higher rate with promises of change after payment. This is causing extreme harassment to me and my wife. I have been forced to shout at the airtel caller and tell him that he can take his instrument aware. Strong action should be taken against such extremely poor services.

i am getting monthly bill of Rs1000+ using it less than 3 hours a month and they show timings o[censored]sing the net when no one is at home. i had to shout on airtel caller and then also itz of no use so i request you to unsubscribe our net connection. because we dont want net of such poor services. for more information contact on [protected].

i am getting monthly bill of Rs1000+ using it less than 3 hours a month and they show timings o[censored]sing the net when no one is at home. i had to shout on airtel caller and then also itz of no use so i request you to unsubscribe our net connection. because we dont want net of such poor services. for more information contact on [protected].

the speed of the net is very slow

Hi,

I m Shyam from Chennai.

I m also facing the similar problem......this is my account no :14755224 I had 256 kbps unlimited plan , then i thought the speed is not enough and it was useless , so I increased my speed to 512 kbps unlimited plan with monthly bill around 990+ including VAT , but my internet speed never touched to 512 kbps , whenevr i check the internet speed.... it will be around 60 to 100 kbps (download speed) , its better to go for other brand than AIRTEL. they are just aiming for money not customer satisfaction.

Planning to change to other service provider.....

- Shyam.

Airtel Broadband — Speed of Internet

Hi,

I am a Airtel Broadband User. My account detail[protected]Landline cum broadband connection No.[protected]. Since me and my wife are working in the IT and ITES domain both o[censored]s have to constantly download applications which are 2GB to 3GB in size and take a lot of time and space to download. So we constantly have to work from time to time whenever required. These softwares are licensed softwares from IBM and Oracle and require specific user specified credentials to access them. Once accessed they need to be downloaded from the url link into the local hard drives for further use.

My wife and I sit tirelessly thorugh sleepless nights to atleast get some part of it downloaded due to poor internet speeds of max 30 kbps in the night, post 10pm. Though yesterday night 10th Aug, my wife had coinidentally seen 249kbps which is a total rarity. The speeds promised on paper by the Airtel People are more then 256kbps. When I call them up they have some weird calculation which is 30kbps x 8(no idea about how they come to 8 as a figure) = 240 kbps as said by them, which sounds a bit hard to believe. Our work gets severly affected and since we live in West Delhi, we had to travel so much(140km up and down) to our offices at Greater Noida to get the work done which is somewhat impossible sometimes.

Thank You,
Arijit Samal
Mob number- [protected]

Airtel Broadband — INTERNET

I HAD REQUESTED ONE OF MY FRIEND TO SUGGEST SOME INTERNET PLAN FOR MY HOUSE HOLD USAGE,HE SUGGESTED ME FOR AIRTEL...I REACHED TO SOME ADD AND GOT NUMBER OF A EXECUTIVE ,WHO TOOK MY NUMBER N ADDRESS TO CONFIRM THE SERVICES N CONDITIONS,HE CAME WITH THE MODEM N CONNECTED IT ON THE SPOT,I CALLED TO THE CALLCENTER OF THE AIRTEL BROAD BAND N CONFIRMED ABOUT THE CONNECTION ,THEY SAID THAT IT WAS A SHIFTING CONNECTION N HAS A DUE OF 2689RS ON THE SAME TIME I SAID THE EXECUTIVE TO TAKE BACK ALL THE THINGS AND HE TOOK IT BACK!!!!
AFTER A WEEK I STARTED GETTING CALLS TO PAY THE BILL,AS I HAVE NOT EVEN GIVEN MY ADDRESS PROOF NOR ID PROOF.THEY STARTED COURUERING ME THE BILLS..AND EVEN SENDING SOME NOTICES!!!RECENTLY I GOT A CALL SAYING THAT HE IS CALLING FROM DEHLI MR.SANDEEP SINGH N HE SPOKE I A HARS MANNER ABOUT THE BILL!

HOW CAN A COMPANY LIKE AIRTEL WITHOUT HAVING MY ADRESS PROOF NOR ID PROOF SEND ME THE BILLS ON MY NAME!!!


PLEASE HELP ME IAM A STUDENT AND GOT MY EXAMS ON HEAD AND IAM NOT ABLE TO CONCENTRATE ON IT!!

the phone number of airtel line is [protected], which they say is registered on my name!!! please solve the issue as soon as possible

Airtel Broadband — Airtel BroadBand Complaint

Hi,
I would like to understand from Airtel that why I have been receiving different
resolutions everytime whenever I recieved any communication from airtel
executives, some says WiFi will be replaced or repaired without any extra
charges and some says it could not be. And now after more than 1.5 months, you
are confirming it could not be replaced. I've been suffering with almost no
internet connection as it is very difficult for mr to connect without WiFi. And
if I am ready to bear the cost of equipment then I would not be paying for
airtel broadband bill for 1.5 months, as already communicated to airtel while
making service / cancellation request.
I've been using airtel services from almost 5 years and if you would really
like to retain your so old customers then you should atleast waive-off bill
amount of that duration (~1.5 months) otherwise consider this mail as
confirmation to the cancellation request as made in the month of April.
Thank you,
Prashant
+91-[protected]

I have made broadband payment thru Jeevan Super Market - W.Mambalam on 01.06.2011 against broadband account No.13467846,
Until now the payment is not debitted from my account.
kindly check whether the payment is received or not.
I am worried about the cheque I have deposited.
So far payment cheque deposited on the drop box not misplaced and
no problem faced.
kindly check and reply
G.Subramanian
[protected]

AirTel — Internet and BroadBand

My name is Apurv Tiwari . I am a finance executive by profession and currently staying at Noida Sector 32.I had applied for Internet/Broadband connection about 3 weeks ago,I already submitted Rs 2000 in advance.Airtel people told me that internet connection and all the formalities would be done within one week.But now whenever,I contact them either nobody picks my call or if i try by different number they pick the call and start giving lame excuses that technician is on the way,or it would be done tomorrow.I tried contacting Senior person,he talks very rudely and doesnt feels his duty and responsibility for his customers.Already 3 weeks have been passed, but nothing had been done yet.I am really pissed off by the behaviour,my money is gone and they are not paying any attention towards it,not even they are ready to give my money back.
I cannot expect such kind of ameateur behaviour with the Airtel company and its people.
As a last option I came to consumer forum,may be you can help me in getting my things done!!
Please help!

Apurv Tiwari
[protected]
[protected]@yahoo.com

AirTel — Customer care connection

Hi all.
I am sharing my worst experience with airtel. When i am having some queries and complaints about airtel services, i call sutomer care and get cleared (only few times). But after some time, they are voluntarily blocked my number from contacting customer care. An international firm having such a cheap character. SHAME on u Airtel.
Bye Bye Airtel. I will be feeling good from now on.

Sorry.
I am no longer with airtel. I had contacted enough number of times regarding different issues. Everytime i have to come behind U. Its like I am paying money to U and i m begging. Does it look nice?? Losing me doesnt going to cost u. Atleast be good to the existing customers.

Namaste Mr. Singh,

This is to inform you that your concern listed on 04 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Singh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — caller tune charges

I recieved a call to activate the caller tune, i remembered that i had disconnected the call without any response, but they activated the callertune service on my mobile no +91-[protected]. when i speak to customer care representative he said that we can not refund the deducted amout. why i have to pay for their mistake.its my necessary no. so that i cant close the same but decided to change it as soosn as possible. and the worst service i ever have with airtel prepaid connection.
Sumit Kumar
Standard Chartered Bank

Namaste Mukesh,

This is to inform you that your concern listed on 04 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Mukesh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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already i spoke with airtel support better then you i got some solution from direct call. you people will just copy and paste on this website as a reply to people complaint.

Namaste Krupesh,

This is to inform you that your concern listed on 04 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Rupesh,

We would like to inform you that your concern listed 04 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Broadband — Difficulties in contacting company

I am an Airtel customer in both Pune and Delhi. I have maintained my broad band connection in Pune though I have moved to Delhi for the last several months. I now wish to discontinue the account as my visits to Pune have become infrequent.

The Airtel website is most unhelpful in reaching them in this regard. So is their 121 service in Delhi, which has not been able to connect me to their Pune service.

Their website does not have a link to lodge complaints and queries. The section which says 'Reach Airtel' has a drop down menu to indicate our location, but does not offer any options and keeps looping around.

I will appreciate someone from Airtel contacting me to resolve this issue urgently as I am needlessly paying for services I am not using.

airtel-website — wrong information

In the airtel website they provide information regarding online payments. They provide it as all visa and master cards accepted. But when i called them they said only ICICI cards are accepted.

Broadband — Wrong information over the customer care

This is to complain against BHARTI AIRTEL BROADBAND chennai. On late 20s of november 2009, I called up customer care to ask whether surfing or watching videos on the youtube is chargeable or not as i had limited downloads since i was in a confusion on the same. Their reply was that they do not charge for the same.(They have an internal recording for the same). Believing their reply, i watched videos on youtube. Now, at the end of that month, they've charged me for all the surfing. I had complained about it to them, but denied any such wrong response. Also they are denying to provide me with that recording. Now I want to raise a complaint against them in consumer court. What should i do?

Airtel — need address of the mentioned phone no

Dear sir,
I'm in chennai. Yesterday, My sister was not found in home.She's 16yrs old. Last, She was spoken to this mobile No:[protected]. After that,she was not found in our home. Please give the details of this number for me to find my sister. Please do the needful.

My mobile No: [protected]

using number for wrong use — using wrong

dear sir ,

I am getting one call from mobile number [protected] .he is talking nonsense .he is disturbing us .so please check it out who is this stupid

Airtel Broadband — incorrect address and phone number

hello sir ,
I am kamal kant , iam not reieving any bill since 5 months from your side . my refference number is [protected] ..

Thanking you
Kamal kant

Airtel India — wrong information on website

I get recharged my no Airtel no. [protected] with Rsx. 98/- for internet plan.It was assured to get 2 GB usage for this Link on Airtel website
http://www.airtel.in/BestValue-Offers/Delhi1.html
But after recharge I got only 1 GB Usage.I try to contact Airtel customer care But could not connect.Kindly reply for the same

AirTel — Airtel Connection problem

We "Hi-Rise Gated Community" colony is facing with an acute problem with respect to Airtel connectivity. We, the colony people, shifted this locality one and half year back and since then we are facing "ZERO" Airtel signal. That means once we are reaching to our homes, we are disconnected to others as most of them having airtel connection and do not even have landline facility (as the colony is band new). We lodged many complaints and each time we do this, Airtel customer service come up saying that this problem will be resolved in few day (7-15 days). But so far it never happened. We are almost lost confidence in Airtel Service and thinking of shifting to other service for betterment.

Thanks,
Ajay Krishna Salugu,
Plot # 20, Phase -II, Hi Rise Home,
Nizampet, Kukatpally,
Hyderabad - 500072

I do agree... Even now we dont have signals inside the house at Nizampet (Balaji Nagar). All other providers have the signals fully. All the members of the family using Airtel. We are puished now

AirTel — registration problem

i have applied for an airtel mobile service through entrepreneurship development institute of india and i have submitted the registeration documents and the sin card is not working . They keep telling it will work today at 9 pm. I dont understand why it is not working

Airtel — Problem in getting new connection

I want to purchase an new airtel prepaid connection for my clients coming from UK , I have been to the airtel shop in nehru place and given them a colored copy of my license , they said that the copy is not clear , after that i gave him the colored copy of pan card , now they said please give your passport . the fat guy sitting in the store dont have manners how to talk to customers . there are 3 airtel users in my family and 6 vodafone , my all office landlines are airtel .i always suggested people to take airtel coz of its network .
change a logo of your company doesnt leads to betterment in future , its how u make your customers happy
Now i have heared there are schemes that you can change your airtel nos into any other , i will prefer vodafone coz they give better customer satisfaction .

Just train your staff first how to deal with customers.

Regards
Mayank Gupta
+91-[protected]

Namaste Mr. Sah,

This is to inform you that your concern listed on 04 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Rahul,

Further to our discussion dated 04 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Rahul,

This is to inform you that your concern listed 04 Aug. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Rahul,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I am a customer since more than ten years. Everything was working fine till last week 5th.December:2015 the connection is very much disturbed. My home screen shows "Emergency Calls only", and every time I have to switch on and off my phone before it starts working again. I am unable to receive calls and messages sent are being delayed both ways. This started just after Airtel provided me with a new 4G SIM all on their own.
Are you listening? What is the problem? Before even during my trip abroad I had no problems. If this continues I'll switch over to any other service provider.
Warm Wishes.
Dhruba Banerrjee.
Dum Dum Cantt., Kolkata.
[protected]

AirTel — Is AIRTEL SERVICE REALLY THAT BAD???

I have an airtel mobile with prepaid connection.
On 2nd of April I recharged it with all india 1rs STD scheme in order to activate 1 rs STD .
However my STD calls were still being charged at older tarrif and when i contacted cusomer care they told me that a scheme bol bol is already activated "I don't have an idea why it is activated "that's why new scheme is not effective.After deactivating that bol bol scheme they told me that my scheme will get effective within 24 hrs .
However even next day it was not activated.When I called cusomer care they said there was a technical problem it would get effective within 24 hrs.
But even next day it was not activated.When I called cusomer care they said it would get effective within next 24 hrs.
Even today it is not activated.When I called cusomer care they said it would get effective within next 24 hrs.

For the PAST THREE DAYS I AM CALLING AIRTEL AND LISTENING that service will be activated within 24 HRS.
and I don't know how long it would take EVEN IT WOULD HAPPEN OR NOT.
or maybe they are hoping i will stop trying because the amount is so negligible "which i guess i would after 3 -4 attempts"
Is AIRTEL SERVICE REALLY THAT BAD??? . or I am getting some special treatment

airtel data card — Pathetic Service

I applied for an Airtel Data Card on 17th April 2008 (Serial No. B421691). Since the day I've recieved the connection, it has been nothing but harassment from Airtel. The connection is almost always disconnected and after several calls pleading them to fix the problem, nothing was done for the whole month for which I had paid the money in advance.

After a month of mental torture and losses due to the company's lack of responsibility, their executives (Mr. Menon, Ms. Abha Gupta, Ms. Swati) stopped answering my calls. A mail to the nodal officer Mr. Ravi Nagpal was to no avail and I'm still stuck with the pathetic connection.

I want to throw the data card back on Airtel's face and want my money back immediately! At the same time, I need remuneration for the trouble caused to me by Airtel.

Sonal Bhandari.

Airtel — Very Worst service provider

Hi,
Am using Airtel number since 2005. Every month am getting the bills thru my mail ID only. Last month i didn't recd my bill for Oct'08, so i calld up customer care 121 & requested my bill to make the payment. the same has been requested 10 days back. till i didn't recd the bill. My Request # is 4844978 &[protected]. Again i cal'd them and requested my bill copy bcos am getting calls from Airtel for payment. But they are not responding & behaving correctly. Am having 8 Airtel numbers, but now am planning to cancel all the numbers bcos of worst service which thy are doing now a days.

Air tel Services is very very poor. I have been debited for various VAS Service which I have not subscribed. On protesting, the call centre some amount is refunded and for balance am told have to again complaint. THEY ARE ON THEIR OWN FORCIBLY SUBSCRIBING AND if people do not bother to check, the money is in their kitty. Then we have to keep fighting with them for recrediting the amount. Not only that, while on one hand they recredit after lots of messages/followups over phone which costs time and money, again I have been subscribed, again on their own. This has been happening for the last 3 days - I keep complaining that I have not opted for the service, they keep recrediting, and then again subscribe. The call center operator tells I will not receive again and this keeps happening in a vicious circle. They will take all the addressess etc. but everytime you call up it is different people and first you have to waste time in verification, then the process begins again.

I think we should form a common forum to take on this beligerent co. If anyone has the email id of their MD or top brasses, let me know and then we all can together flood him with mails. I think this should be done to ensure that their MD is aware of the problems we are facing. Even phone should do, but it should be on mass scale so that he feels the impact of the problems we are facing.

airtel/data card — extremely bad service

Hi
I use internet via airtel data card,the sim on which internet is active has number [protected].
I am using it since almost last 11 months,and despite of complaining frequently I did never got speed more than 25 kbps and that too at the rarest occassions.most of the time I have to fight with my system for internet,because the data transaction speed remains 0 to 2-3 kbps.
It made me feel like using internet in stone age.
and adding salt to it is that since last one and half months I had not been able to merely view any webpage through my data card.
the terms and conditions were that I have to recharge 498 rupees per month in order to be connected to internet,validity given is 1 month and talktime 0 INR.They told me internet on data card doesn't runs on a lifetime number.
I have never recharge anything other than 498 recharge per month and they themselves had extended my validity till 11th april 2012.............why????????I dont know.
But I just know that Airtel cheated with me.........and I can not use internet on my card.
I complained about it,and the customer care feels sorry and give a new timeline everytime................The big question is that why aren't they giving me a solution.
by 22nd sep 2009(recent timeline given by the responsibles of airtel),if my problem will not be solved,I am going to file a complaint against them in the consumer forum.

And I hope I am not going to thank airtel anytime,coz They made me suffer a lot,and I am sure they are not going to give me better speed if they come up with a solution too............
Is there anyone using data card here????

AirTel — very worst service from airtel

i ve called up many times tat i am not able to call customer care from my number [protected](tamil nadu) to customer care from my number,a TL named selva kumar answered and said we cant do anything for tat even though i am telling tat i am calling from other network and i am getting charged for that cal,this how the customer service from airtel is very poor,pls anyone who think to take airtel service pls,dont go to airtel instead go to some other networks really those guys provide atleast response to you so i suggest all not to go to airtel.

I have faced problems very similar to yours. Let me know if we can all join together and file a class action legal suit against Airtel.

Anand Rajagopal

AirTel — very worst service

my mobile number is [protected].it has been deactivated on 28.9.10due document verification.after i submited my doc's there is no steps to activate my num.i called up many times to applet managers.they are also not responding.i dont know how reach them.please help

AirTel — very very worst service

airtel providing very very worst service.. they reducing prepaid account balance unnecessarily.. from customer care side they are not responding these problems

AirTel — balance complaint

my balance 70Rs are a lass my acont and castmar care servis is my clous
PLZ.rivart my balance and castmer serv.

Tech services — need clarification for my account transaction

Dear Sir,
I am the Vendor of Bhatrati Airtel ltd, yesterday some the funds transfered to my account by Bharati Airtel.
let me know the status

please do needful
My A/C no.[protected]
IFC no. HDFC0000621.

Thanks & regards,
bhaskar rao.
[protected].

AirTel — Information

Hello,
i sawalia shaw having no #91-[protected] want to know mu PUK no, if possible please send it on my email id ([protected]@gmail.com).

thanking you
sawalia

csc

Please send to me latest corprate plan and call me exequative my cell no[protected]

Airtel — Not receiving my call by Customer Care

I am Rajesh Tamang, Research Assistant NHPC, this is to be noticed that while I am trying to put my complain through 121 and for direct contacting customer care executive when I press 9, my phone is being cut by your service. Why it is happening with my number only ? To put forward my comlain I have to use my friends mobile. Am I not your customer, if I am than why it is happening.

Airtel — Account is Not updated

Hi All,
I am using Airtel Postpaid Corporate plan(M-[protected]) since last one year.
Since last two month I have got new CUG plan from airtel.
Problem---1)Due to new CUG plan airtel has chagned the account number without informing to customer.
2)i am getting bill amount as Zero because airtel has not updated this new account number to there database due to that problem I am not getting bill amount but on there another data base which is pointing to new account number they are blocked my number for further outgoing.
3) I have spoken with airtel customer care executive for so many times even i have spoken to there manager they assured me to solve the problem But till date Airtel has not solve the problem...
Due to this problem I am not getting correxct information about my oustanding amount

Regards
Praful

AirTel — velidity

my no.[protected] velidity expary on 30 aug 2009
please information me velidity richarg offer
bat am i in gujarat living imejitali reply

AirTel — About balance

I didn't subscribe any services in my number
But i am geting a message daily from 64611005 as
Thanks for using (Subscription TextBasedServices) Subscription service on Airtel WAP. You've been charged (Rs.5. ans Rs.30 and Rs.10 and Rs. 15 ) Enjoy http://gclub.in

i recieved this message many times and charged, and air tel customer care deactived this service on 10 aug 09 and this massage is "Apki complaint ROVAD[protected] ke anusar apke air tel number par Tashan Service 10th Aug 09 ko deactivated kar di gayi hai Regards Air tel."

par iske baad bhi balance katna band nahi hua aur iske baad bhi balance kam hua kain baar.



my mobile number is [protected]
please do something... and help me

AirTel — regarding validity

i have recharge RC 35 on 9/10/2009. Validity for this tarrif is 6 months, biu i get only one month validity.my mob no is [protected]

AirTel — Airtel Balance

Good Day,

Please to inform you that i have an airtel number in kerala ([protected]) i used to use while travelling abroad (international roaming) to dubai. However before i leave kerala there was balance INR 450/- and while i reach uae, i am not able to receive any calls or either messages. When i checked my balance it shows only INR 50/-. Kindly advice me a solution to rectify the above problem. Please reply to [protected]@gmail.com.

Your prompt response will be highly appreciated

Thanking You in Advance, remain

Regards

Thahsheer KC

AirTel — About information

sir,
I wants to get information about a airtel number.
Number is [protected].I want to get name and address of this number

AirTel — about balance

Respected sir,
I am Abhuday kumar and i have activete internet service on my this [protected] mobile number, accoding the Airtel company i have pay 10 rs. the company say's that you have use Free net surffing and browsing and 100 mb downloading par day, but it's not true the company have charged me100rs.par day . I register complan in coustmer care but they did not take any action.

Sir i have pay 10 rs. par day in my mobile balance for internet.

Airtel — balance not realised

Dear Sir,
I am Gopal Dutta.I hold an Airtel Pre-paid Sim-[protected].On March 15 i recharged with a voucher worth Rs.222.According to the offer my account would be creditted with about Rs.201 instantly and the rest(Rs 20.73) would be creditted within 48 hours.When i didn't realise the balance after the assured period i called the Customer Care but to no avail.I spoke to several Executives and they told me several things but nothing happened.Finally,frustrated,i called the Customer Care again at about 00:05 on Thurs day,March 18,2010 and spoke to an executive named Mr. Sanjay.i spoke to him angrily and warned him that i would complain to the TRAI if my case was not taken care of immediately.He then challenged me and told me to realise the balance from the TRAI.But, a little later, probably realising the gravity of the complaint,he however assured me that my account would be creditted with the said amount of money within half an hour.It's been about 70 hrs and i haven't realised the balance yet.This affected me both monitarily and emotionally.Now i want them to compensate me for the MENTAL TRAUMA,INCONVENIENCE AND HUMILIATION they caused me.

Dear Sir,
I am a customer of Airtel prepaid mobile service. my mobile number is [protected]. On 17th March I have recharged with Rs 333/- scheme. But today (18th March) I have found that Rs 6/- has been deducted. With-in this 24 hours I have made only one call that cost only 50 Paisa as the duration of the call was 24 secs. Similar things happened in the past but there should be a limit of their illegal activities of cheating the customers of their money. I want my money to be reimbursed.

AirTel — i ' m not getting balance information

Hi m using samsung galaxy 3 . when i tried to know my balance by pressing *123# , I'm not getting my balance information . i Dont know the reason..Please clear it as soon as possible.

Got a new airtel mobile connection around 20 december.
Dealer promised that 200 mb free interent will be available after 10 days.
repeated calls to airtel helpline after 1 jan 2011 and then a number of emails but no result.
Every time they gave fake promises, but not credited the balance.
Exchange of emails took place till 10 january... then i gave up. I took no services from airtel for many years, and this latest experience confirmed once again ke,,,

airtel cheater tha, cheater hey aur cheater hi rahega.

BEWARE OF AIRTEL -

AirTel — balance

sir
i comlent to airtel sarvice my belence dedect rs.70.
plz refond my belence my num.[protected]. alt.no. [protected].
plz replay

dear sir/mam
i m tanupriya saxena i m using airtel prepaid connection my no is [protected] i want my all call detail including incoming and outgoing to 1feb2011 till 25 feb 2011 plz its urgent for me my id is tanu.[protected]@gmail.com

Airtel — balance katna

mera airtel no.[protected] hai mere no. se 1100/- rupya balance kat gaya aur airtel wale coi complain nahi likh rahe hai aue use wapas bhi nahi kar rahe hai. mei kai bar airtel office gorakhpur gaya lekin koi responce nahi mila.. pls mera babalce deni ki kripa kare.

AirTel — BALANCE NOT RECEIVED

ON 13TH MARCH I recharged my no [protected] by amount 333 for which i should have got full talk time, but i received only 301.90. when i complained about this, i was told that i will receive the balance amount in 48 hours but i received nothing. when i complained again....MY NUMBER WAS BARRED FROM 198 SERVICE.

AIRTEL IS THE WORST TELECOM COMPANY OF INDIA. THEY ONLY ROB PEOPLE.

the day my talk time is over i m going to switch over to idea.

i need information.

Namaste Mr. Chatterjee,

This is to inform you that your concern listed on 04 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Hi, Just now I got a call from your technical team and they are asking me to share my login id and password.Please be informed that this is a security breach and they cannot ask for that to solve any technical issue.However, issue is not specific to my online account.Even if I call customer care they are unable to share my balance details as system is unable to process.If I send SMS BAL to 54325 the also I get same reply.So it's purely system issue where balance info is not getting updated in backend for my ID.Why don't they cross check with back end team first to verify the root cause.Even if I don't have online account there should be a provision to get balance details.Please educate your team about the issue first and tell them to fix at system level.However, I agreed to share screenshot of my account page when I am logging in to online account.Please share the details with team.For further clarification call me at [protected]

any Updates on this??

Namaste Mr. Chatterjee,

We would like to inform you that your concern listed 04 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — no solution to complaints

I got a call from airtel on 4th of march 2008 that i will be getting full talk time on any topup or recharge if i will recharge before 10th of march 2008 i have done for 4 topup but i havent got full balance in any of them i have called the customer care many time but there was no response against my solution
my no. is [protected]

Respected sir,
I have not got solution of my problem
i have called your customer care lot if time and mail main time but have not got any solution.
i sent have sent following mails(these are my problems which are not solved yet):
i Amit Lokare [protected] wants to complain abput your airtel serviceSince[protected] my airtel to airtel message charge has been increasedit must be 10paise per message by is charging 25paise.i have been calling your curtomer crae execuitive since[protected].they told me that the amount deducted from my account will be refund.but yet my problem is not solved and yet amount is not refund. on[protected]around rs10) & on[protected]around rs8) was deducted.when i asked your executive he told me that the balance was cut due to caller tune.when i told him that my caller tune was cancelled on[protected] then he was not ready 2 listen n cut my phone by tekking "Airtel me cal karne k liye..."is this the way 2 behave with customers. so please i request u to check for my problems. hope you wil call me soon n tace care of my problems. Amit Lokare- [protected] / [protected]

Also,
[REF:[protected]]please check my message sending details againi have sent 3 messages on airtel numberit charged me 25 paise per message(the same problem i have asked before)before sending balance was around 114.62rs which deduct to 114.37 for first messagen hence checked for my second messageDate 5-oct-2008 ) between 4:30pm to 5:30pmand between 7:00 to 8:00pmhecne i want solution for my problem.i am facing same problem since 15-sep-08plz chk my deducted amount from that date MIHIR ASHER
[protected] / [protected]

AirTel — Over billed

Hi,

I got a bill from Airtel for INR 77,321.32. They haven't considered my credit limit (3,000). Please help me to tackle this issue. I already raised a complaint and which is still open even after crossing "Expected Resolution Time". I attached my airtel bill.

you can dial my number to call me. [protected]

Namaste (anooz),

This is to inform you that your concern listed on 02 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste (anooz),

Further to our discussion dated 02 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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This is the e-mail which I get from Airtel after they say that my concern is being worked upon----- They THREATEN ME!!!

"Without Prejudice




To,

AnoopamB..
No 41/19Pachayaman Salai Poes Road TeynampetLandmark Near Bus Stop
Namaste

There is an overdue amount of Rs.3090 towards your Airtel mobile [protected], A/c no. [protected].
The amount has remained pending past the due date despite several reminders.

Please make the payment of the due amount immediately else the matter will be passed on to our solicitors with instructions to commence legal proceedings.

You can pay through any of the convenient and secure modes listed below:
* Pay by cash/credit card at any of the airtel outlets
* Issue a cheque / DD in Favour of M/s.AIRTEL MOBILE A/C NO: [protected]

For further clarifications, do call:

Mr.Srinivasan: Mobile: [protected]; Landline no : [protected]

Warm Regards,
Bharti airtel limited"



This is how they serve their customers!!! What a Reply!!! CLASSIC AIRTEL!!
FIRST you overbill me
SECONDLY you Harass me by calling me again and again!!
AND NOW you Threaten me by sending this E-MAIL!!!

I Got another email whcih says the same thing. I am not Paying for Airtels negligence!!!

No revert from 'AIRTEL'?? Is everyone in the company on a leave??

Namaste Anooz,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Nothing is solved as yet. I also have sent you the email but I thing the email address entered was wrong. Let me tell you that Mr.Srinivasan: Mobile: [protected]; Landline no : [protected] is a very unprofessional person. I check my personal emails only at night so I called him at 2:00am after I saw another of his warning emails. He says 'Is this the time to call' and hungs down the call. This is how he deals with Airtel's customer.
If Srinivasan is sleeping it does not mean the whole world will also sleep. He should shut down his mobile and dream.

No revised bill is received as yet and this is what I receive again!!

"Without prejudice



To,

AnoopamB.
No 41/19Pachayaman Salai Poes Road TeynampetLandmark Near Bus Stop

From

Bharti Airtel Ltd, Jayanth Tech Park, 7/41, Mount Poonamalee High Road,
Nandambakkam, Chennai - 600089

Dear Sir / Madam

sub: Outstanding dues on your Airtel Mobile line no. [protected] account no: [protected]

We have not received a response to our previous tele-calls/field visit & letters regarding non -payment of bills towards the above said account for a net outstanding of
Rs. 3090
We must now tell you that we expect payment to be made immediately. If payment has not been received immediately we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you.

Please make the payment in favour of m/s. bharti airtel limited -Mobile line services a/c: [protected] by cheque/dd payable at or by cash/credit card. If you have already made the outstanding payments prior to receiving this letter you are requested to furnish us the proof of payment to avoid further action.

If you have any queries please do get in touch with our representative Mr.Srinivasan mobile number [protected] or [protected].

Thanking you,

For, bharti airtel limited

Authorised signatory

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects."

I am also irritated by airtels service i have surrendered my airtel no. in august
with all my dues and rents paid and they lady who called me also said

" Sir, you have to pay only 2500 rs and then you wont have to pay anything and your airtel services will be stopped"

i did the payment 2 days after when the executive came

and now after 1 and half months i am getting this mail.


"

Namaste!

There is an overdue amount of Rs 2116 towards your airtel fixedline Final [protected], A/c no.[protected].
The amount has remained pending past the due date despite several reminders.

Please make the payment of the due amount immediately else the matter will be passed on to our solicitors with instructions to commence legal proceedings.

You can pay through any of the convenient and secure modes listed below:
* Pay by cash/credit card at any of the airtel outlets
* Issue a cheque/DD in favour of M/s. bharti airtel limited fixedline services, a/c #[protected]

For further clarifications, do call:
Amit Kumar: [protected], [protected]@in.airtel.com
:,


Warm Regards,
bharti airtel limited


This is an auto generated email. Pl do not reply to this mail.

"

i called this guy and he says this is something you have to pay when you surrender your landline or internet conection
i asked him why the lady said that it was the last payment i have to do and why the hell do i have to pay this amount he talks
giberish about somthing and then tells me that he will look my account details

AirTel — deduction on my Account Balance.

Some day before i have purchased a Airtel No. [protected] next day my mobile had Activated, After some time i received a MSG (Jokes), then i contact to 121 and say that i m not subscribe any services but i receive jokes MSG.

After a week i recharge a mobile Rs.25 then Switch off mobile, i m opening a mobile on 18th May, 08 i found that my balance is Rs.1.26. i contact to 121 and say for a complaint, my reference is no.[protected].

but no action has been done.

AirTel — Unnecessary Deduction from Prepaid mobile Balance

I am having Airtel Prepaid connection. On 01.08.2008 I have received message stating that my account was debited with Rs. 7 and Rs.7 for renewal of miscellaneous which I never used. I tried to contact to customer care. But it was continuously showing as "Number not in Use", this is the most ridiculous part as this was a situation for customer care No, then you can easily guess what will be condition of other no. At last with continuous efforts of 2 hours I managed to contact to customer care execuitive. But he refused to take complaint stating that data is not updated in the system.
I had enquired about any email address. He told me address as [protected]@airtel.in which was not a valid address. Somehow I managed to send email on [protected]@airtelindia.com on 01.08.2008. I got auto response about confirmation of recipt and promise of reply within 24 Hours. But till today I have not received any communication from Airtel. On 03.08.2008 I have received one more message about deduction of Rs. 7/- for the same reason.

AirTel — deduct balance from account

airtel deducted balance from my mobile without informing to me, when i contacted to customer care line executive is asking that he don't have any details on his system.

To,
Dear Sir/Madam
Date :10.12.2008

Sub: Dally May Prepaid A/c lees Rs.1.00 Rupees.

my mobile number is [protected] All ready Customer care contact & both time massage But not any accusation my prepaid balance dally @ 1.00 Rupees Less.please reaction.

thanking you
your Airtel Customer Mrs.shobha velamkar

AirTel — account deducted unnecessarily

SIR,
FROM YESTERDAY EVENING I HAVE BEEN GETTING MESSAGES(5:26 PM DATED 23.4.09).AND RIGHT FROM THAT MOMENT MY 300RS HAS BEEN DEDUCTED.I HAD TALKED TO THE CUSTOMER CARE EXECUTIVE AND THEY ARE SAYING THAT I HAD SUBSCRIBED A SERVICE FROM AIRTEL LIVE.I HAD NEVER OPENED AIRTEL LIVE.EVEN THEY HAVE CHARGED MONEY AND HADNT GIVEN ME ANY CONTENT EVEN BY DEDUCTING MY MONEY

THIS IS BIG CHEATING.I WANT MY MONEY BACK
RGDS
(YOGESH GUPTA, [protected])
LOCATION-CHANDIGARH

i want airtel free talktime
in molbile phone

my preped ae

Airtel Mobile — Unnecessary deductions

My son and parents use an airtel prepaid connection on an old nokia 1100 type of mobile phones, since a couple of months it has been observed that their is a sudden deduction in the available balance against job alert services, hello tune services, VAS downloads, etc. When I contacted the airtel customer care dept, none of the customer care associate responded in a proper way, the associates simply transferred the call to their superiors and most of the time the superiors (sr. supervisors and sr. managers) themselves cut-off the phone because they could not give any clarifications against the deductions. They have deducted Rs 120/- against VAS downloads, VAS download requires GPRS activated and we have not activated GPRS on any of our phones then how is it possible, my son is a school going kid and my parents are old above 70 yrs of age, its common sense that none of them will opt for job alert or any kind of services.

After calling the customer care for several times they have refund partial amount, but after 5 to 6 days they again deduct the amount giving any fake reasons.

The customer care associates are not ready to register the complaint nor they provide any reference.
These facts of airtel should be escalated publically and everyone should change the service providers to other than airtel.

air tel mobile — deduction for pack not requested

my cell no is [protected] and an amount of RS 160/ was deducted without any reason . next day again RS 30/ was deducted without assigning any reason . may i request you to refund my deducted amount at rarliest .

Thanks
sanjay verma

Airtel Mobile Phone — deduction of unnecessary payment

Sir,

My mobile phone no. is [protected]. Since last 3/4 months Airtel is deducting Rs.0.30 frequently showing a message last call charges, even when my phone is in my pocket or on my table. I can not understand why Airtel is deducting this amount, when I am not making any calls.

I lodged this complaint several times earlier, but I did not get any positive response from them.

= Partha Pratim Gupta
Ph- [protected]

airtel / mobile internet — regarding account balance

this company is reducing my account balance from beginning of this month and whenever i contact customer care, they are also not giving me ay satisfactory asnwere.

Airtel Mobile — unnecessary amount deduction

Today, I received a sevice message from 543211 to my mobile no:[protected] deduction of Rs.45 for 'hello tune' activation from Airtel. I enquired in customer care and they said that we activated the service.then immedietly I sent a massage to deactivate the hello tune service.In reply I got the sevice massage stating that ;Hello tune service is deactivated. But, the deducted ammount Rs 45/- is not credited to my balance account. please help me in restoring my balance ammount

AirTel — UNNECESSARY DEDUCTION

DEAR SIR/ MADAM
AIR TEL COMPANY IS DEDUCTING RS. 10 PER MONTH FROM MY PREPAID NO. 0-[protected] THOUGH I HAVE TALKED TO THE CUSTOMER CARE TO DISCONTINUE THE SO CALLED SUBSCRIPTION. I AM FEELING CHEATED. PLEASE ORDER THE COMPANY TO RECTIFY THIS

AirTel — unnecessary deduction

sir,

my mobile no is [protected] I am a prepaid customer and for the past 5 days from my mobile daily Rs2 to Rs.3 id deducting.
I have not regestered for any services.

Kindly stop this immediately

yours
ksrajagopal
[protected]

Airtel Mobile — unnecessary deduction of balance

my mobile no. is [protected] several times my balance has been deducted from my account. latest on
27 Feb 2011early morning i got a sms that i have been charged with Rs35 (30+05) Rs 30 for some games download and Rs 05 for some games club subscription which i have neither downloaded nor subscribed to my surprise these services have been activated/downloaded at that time when even i have not touched my mobile i was sleeping i dont know that i can operate my phone while sleeping thanks to air tel for discovering this quality of me jokes apart please refund my amount.this is my very hard earned money

AirTel — Unnecessary deduction

Iam having offer msgs of 4500 and its last expiry date is march 5th but if i send an sms today the amount is deducting from main balance, this is very serious please do it asap.

this happnd to me too nw. i called the customer care n they r telling that only 100msgs per day is free in any sms pack plan in Maharashtra Airtel Service. Im using 67rs sms pack which has 15000 sms (local+National) free per month. so a sum of 500 msgs per day. But if i send a msg now it costs me 1.5rupees from main balance of the account. This is a serious issue because they are showing bogus plans by activating the 100msg per day across MH&Goa. Pls solve this issue.

This is Suryaprakash V

AirTel — unnecessary deduction from the balance

DEAR SIR ,

i have two nos. of airtel service provider e.i.[protected] and[protected] with the name of JASBIR SINGH so far, always i have been deducted lot of balance from abovesaid nos. without sending any request by me, and i got lot of mental harrassment whenever i complaint to customer care they promise me to reduce that deducted charges but i never get adjusted my money till now therefore it is to request you that find some solution for me or suggest me how to claim for my lot of refund which has been deducted by the company. THANKS.

i have positive attitude and i believe that you will definitely take action against my complaint. Thanks .

dear sir my number is [protected] of airtel. from some time my no. seems unreachable by my friends who trying calling me. i tried to complaing in customer care many time but they always says that it will done. but the problem remain the same once i goes to nearer cutomer care cente i saw him my cell and told about this problem..then they said some call forwarding thing activated in my cell but still they cant able to solve my problem o[censored]nreachable by some one who trying to call me...what to do i m thingking to change my service but want to tell you if you can give me some solution...

word no 1 Bogas Company to AIRTEL sarvice this company customer care officer is very Feck and this company was Froad ... my phone balance is back give me a my money...my mobile no is [protected]

Third class company, officer was froad and feck my call is not resived why i am husband his mother... my balance give me a today, , , evening another i am going to casumar court...tomorrow. my no is [protected]

AirTel — Unnecessary deduction

hello,

My Name is S.S.Shukla working in Indian Air Force Maharajpura.My
no. is [protected].My complain is on unnecessary deduction on Rs 99 in
the month of No. when i taught to customer care they said that you have
downloaded java game. Still today i have suffered loss of total Rs.150
for value added services. further this continues we will compile to take
this issue to the consumer court. Also compile to surrender Sim of
air-tel because of horible services. Secondly, the Sim is not
Transferred and the documents submitted 6times to your Airtel office till
now To Mr.S.S.Shukla.

Bharti Airtel — Not connect with customer care & deduction of account

deer manager

sir, my name is deepak mishra and I have Airtel prepaid connection. and its number is [protected].
When I have to call in custumecare then it say some time the call can not completed at that time & some time it connect but the time of talking with custumercare after press option '9' that will not connect with custumercare service agent.
The other problem is deduction in accunt. In my accunt have amt. is 4.64 in the 24th march 2011 but in the 25th march it is deduct by giving message.the message given by 'AD-54321' in this message said you have download but i can not download any thing. I am surfing only Site & the 98 gprs plan is active in my no. So surfing is free & I am only download which is free online.

so please on my custumercare service continue. & return my deduct amt.

AirTel — unnecessary deducting my account balance

Sir i have been a customer of airtel prepaid account my phone mo. Is [protected] within a month. My account has deducted 4 times at a total amount of 216 rupees unnecessary.i am complait about it to the costomer care but they have no solution. So what can i do if i can switch or port my to another network. Plz. Suggest me if you can. Thanx

Airtel Mobile Service — UNNECESSARY DEDUCTION OF AMOUNT FROM MOBILE ACCOUNT

10/05/11 ko mera mobile no [protected] sim mobile me nahi tha uske bavjood Rs. 30/- deduct kar diye. or bataya gaya ki games facility provide ki gayee hai. pse help me to refund my money.

Airtel — Unnecessary Deduct My Balance

Dear sir

My Name is Sanjay Narayanrao Beteraj

My Mobile No. [protected] Prepaid Friends my complain is that last 3 to 4 unnesessory deducted my 5 rs in per day why i don't know yesturday am discussing these things to 198 complain service then customer care person told me we will credited ur deducted amount within 4 hours but its not DONE as per says customer care person .

So i think Please chack all things & refund me or cridited my deducted amount as early as possible in my account .on top priority .

Sanjay Beteraj.

Dear sir


My Name is Sanjay Narayanrao Beteraj

Mobile No. [protected]

Unnessesory deduct my amount near about 50 rs last 3 to 4 day deducting 5 to 10 rs per day .becoz am not activated any GPRS setting or no use any Internate option why wrongly deducted my balance pls. verify
so kindly requested to credited my unnessesory deducted amount as early as possible
i just waiting ur positive responce ...

Air Tel has been activating unwanted non sense services on my mobile and charging for it. the modus operandi is that you receive promotional SMS, you open it and the service is activated. you may also receive a promotional call, you receive it and the service is activated.
now i have started sending very strongly worded mails to them, i even threaten them that in case the service is not discontinued, i shall go to consumer court. every time i had sent such a mail, the service was discontinued and the amount credited to my account.
you may send mail to : [protected]@in.airtel.com.
write to them every time a service is activated with out your consent

HELLO SIR/MADAM,

I am user of your mobile service from last 7 years due to reliability i had chosen airtel bharti mobile service but now from last some month
there is unnecessary amount deduction in my account "rs 10 thnx for using yuraj singh tips " 10 to 15 times you have deducted .
when i called the customer service center they never give me proper response and there behavior was not good and they gust cut my call,
please take some immediate action against my complaint and return my all deducted amount if next time it happen i will use number portability and in my organisations 50 numbers of airtel i'll change all.

Airtel — UNNECESSARY DEDUCT MY BALANCE

I REQUESTING YOU TO STOP THE UNNECESSARY MASSAGE WHICH YOU ARE SENDING MY MOBILE. PLEASE STOP IMMEDIATELY OTHERWISE I SHALL CHANGE YOUR SERVICE I.E AIRTEL SERVICE & ALSO NOT TO RENUAL YAHOO
ZONE .

THANKS.

AirTel — unnecessary deduction of balance amount

Respected sir,

My airtel Mob No [protected] on the name of "Krishna Kataraki" has been using the service of airtel from may 2011. Now i am getting disturbence by unnecessary deduction of my balance amount without any intimation. They are deducting the asmount for hello tunes and other services where as i never subscribe the services of my own. I have already reported to customer care and one time they solved the solution but again the same is contionuing and deducting the bal amount .

Kindly Check these thing from May 2011 to sep 2011 so that i can acquire the balance from the services which i never subscribe and also inform never to be disturb like this

i have been charged unnecessarily for a call to an unknown number in spite of me not calling on that number. An early action is required please.

Airtel — unnecessarily balance being deducted

sir my phone balance is being unnecessarily deducted for a fake call being created by the company people... i request u to please take a strict action against it..

AirTel — Unnecessarily deduction

Dear sir,

My mobile no is [protected]. From my account, airtel is unnecessarily deduct my balance.From my account, daily 1 rupee is deducted. Kindly take immediate responsile for that. Kindly do me a favour. And refund my amount.

AirTel — Un-necessary deduction

Hi... its thanu..

I have already contact many times to Airtel Customer Executive regarding un-necessary deduction from my Airtel Prepaid mobile bearing No. [protected], but no positive response came & they said u activate some VAS service.. but I can't...when i told them i talk to your nodel officer, they said they don't know the name...disgusting...
It is my request please refund my deducted amount to my mobile no. as mentioed above..

waiting for your reply or call me to his no.[protected] after 8 PM daily.

AirTel — unnecessary deduction of balance amount

sir/madam,

This complaint is regarding with reference to my mobile no [protected].My balance have been deducted by airtel for no reason.Inspite of calling customer care there is no response as they dont have clarification for the deducted amount.I m helpless in the middle of night with no balance to call or sms.

I suggest i should get reimbursement of the amount as soon as possible or else i have to take serious actions against airtel for mental harassment.
i think i have made it very clear by my statement.

I m expecting quick response with clear justification...

shraddha

AirTel — UNNECESSARY MESSAGES AND DEDUCTIONS

I have noticed some unnecessary messages and deductions on these three of my pre paid cell # [protected], [protected], &[protected]. You are requested to stopa all these and oblige me in doing the DND activated..

thanks in advance..

Airtel — Unnecessary payment deduction

Many times now and before this airtel deduced my balance by applying their plans on my no
. which I dont have and not activated by me. Everytime they reduced my
10 to 15 rs. I am fed up with the service and changing my operator..

AirTel — unnecessary deduction of balance

My mobile number is [protected].Airtel deducts my balance unnessacary.On 19 march 2012,they charged me 30.This doesn't happen only yesterday,but in past too.When i contact airtel,they told me it happens during surfing.But on internet i only visits the sites of cricinfo,facebook,twitter(u can check).Airtel doesn't have any partership with these sites.So,on what basis i have charged.

air tel mobile — UNNECESSARY DEDUCTION

I am AIRTEL customer with the number[protected].The balance of my prepaid account is being deducted Rs. 110 without any prior notice and even without any pack activation.i have already complained to the customer care lots of time.there has not been any effort from the side of customer care to resolve this problem and they also deactivate the service. Now i am not able to connect with customer care.

You are requested to please see this and help me what i will do this regarding this.

Thanks
Tarun Kumar
Mob no.- [protected]

Dear sir

Lose my sim card please closed this number [protected].

Dear sir
[protected] this Sim card registered shiv jee peasad, vill-Dihariya, Post-mahila, Dist-Buxar Bihar . this Sim lose. Please close this Sim.

AirTel — unnecessary deduction from account balance

some of the application has been activated to my mobile automatically(by company itself) and charges being imposed on me for that unnecessary ,i have complain several time for prevent it but did not get any satisfactory respond from company.

Namaste Vicky,

This is to inform you that your concern listed on 02 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Victy,

We would like to inform you that your concern listed 02 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel — de activation

i am getting message from 6411010 and debited to my
mobile [protected]

we request you deactivate and do the needful

ranjitha r

Dear Sir,
I am getting SMS from 64611010 'Thanks for using subscription service on airtel WAP. you've charged Rs10.'
I had by mistake subscribed for text Based Sevice in Airtel WAP through http://igmobi.com.I am losing Rs 10/- per day for no benefits.I want to deactivate this subscription by tonight.Please be kind enough to deactivate this subscription by tonight. My cell no is [protected]

i am getting message from One Unknown Number, 6411010 (word_pack, Subcription) and debited Rs10 to my mobile Balance, My Mobile No.[protected], I am aware of this service, eventhough i have not agree with this services, they are automatically sending messages to my mobile, so as soon as possible pls deactivate this service, and I want a confirmation from ur side,

I request you deactivate and do the needful

With Regards,
M. Babu Basha

AirTel — Deactivation

sir/Madam My name is kiran kumar. I've subscribed for wap.mobifun.in by mistake. But now i am not able unsubscribe it .Please kindly help me to stop the service.

AirTel — Schemes

Dear Sir/Madam,

my mobil no is [protected] and my card is apna desh, where the charges is one rs std, but suddenly from last week it has been deducted 1.5 paise per call for std, so kindly check my details, or i will case against your company regarding miss- guiding us. as i had many times complain in customer service, and mine 50 to 60 rs is deducting extra

awaits your reply soon

Airtel — forced subscriptions

i am airtel customer +91 [protected]

is there a use to write complain on this website ??
yesterday i unsuscribed the bolly suscription.....recieved the msg....said thank you for unsubscription......today i woke up saw a messege , you are subscribed to same stuff again...............charging 3rs. per day.......for that stupid msg......
what the hell is this.....
its a big pain in our ........why airtel allowing such burglar services.......
dont you know whats happening >>
or you know everything and this is a part of your money making tricks.....??
or i am just banging my head here with no use ???
what ???????????

AirTel — Forced Services

Mobile compnay is forcing users to take their value addewd services. We got SMS stating that you will receive Cricket alerts and if you dont want this service call us to cancel. If by any chance consumer misses this SMS, he will start getting these unsolicited messages and also will get charged.

Mobile company can ask consumer whether he / she wants services but can not activate it automatically and ask consumer to get it cancel. Its indirect way of makinga forced revenue. A selection of value added services should be "demanded" by consumer and can not be automatic.

Airtel — stop running scheme

dear sir,

i made call numerous time to stop active scheme.

but service provider still didn't stop it.

i have airtel prepaid connection

[protected]

acc. to this scheme 1 rupee deducting everyday that is unaffordable to me

Bharti Airtel — Stoppage of Scheme

I was given a scheme of A2A-10PS others-30ps on a daily rental of Re1.This scheme suddenly stopped without any notice
mobile number [protected]

Namaste Mr. Pardeshi,

We would like to inform you that your concern listed 02 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel — internet service is not good

my name is manish bhayana
i am from rohtak.
i am very disappointed from the internet service of airtel, whenever i call to customercare centre they always told me that you will get a downloading speed of 30-40 kbps, but instead of this i always get a speed max up to 3-4kbps.
kindly sort out my problem as soon as possible. i positively facing a big problem while downloading.

Airtel India — internet connection not provided

Dear sir,
I am a student of law and living address pathak bhawan brij vihar colony, nai sadak, lashkar, gwalior, m.p. 474001
I apply for internet connection for my home place airtel company agent mr. rajput tell me i will definet your net connection completely connect by him and they demand amount 200/- rupees and i write a cheque no.044305 date 20/03/2008 bank- state bank of India the favor of airtel india, they give me a receipt slip s.no. 67096 date 19/03/2008.
after some days tell me i can't provide that connection this is really against a consumer rights, first why they tell me connection is provided by him, this type of drama is repeated many time but they do not give me proper connection .
please take a strong action against the company alert him they dint done that type of work to any consumer.
i am a consumer of this company please help me.

please provide me airtel live sarvice on my mobile no.[protected].
thanks

I've purchased a airtel connection ([protected]) on last 19th Jun'08 from Burdwan (west bengal zone)& after that I've recharged with Rs. 498 for unlimitted net connectivity for 1 month. But still I didn't received any settings. When I'm trying to lodge complain to customer care executive then i'm getting thie only IVR "I[censored]'ve any quarries then write us to 121 toll free no within 130 words, we'll help you within next 24hrs, but after 36 hrs still I didn't received any feedback from them". Even i'm n't getting any customer executive by calling airtel customer care just getting this single recorded IVR.
Kindly take needful step.

AirTel — not use of your services

My Cell Phone Number is [protected] .This month Rs. 10 is charged me for music on demand and i dont even use it, Then why would i use music on demand .Pls Deactivate my music on demand services.

AirTel — Enable to connect Customer Care

My mobile No. [protected]. Iam enable to connect to customer Care from my mobile from 3 months onwards. So many times i registered my complaint through another mobile with customer Care but there is no responsce from the Airtel. AIRTEL giving bad services to customers. Please ignore it.

hi i am using the spice mobile model no s9 and my mobile number is [protected]
i am unable to connect to internet through my mobile plz help

Our Lan line+3 cell phones are all Airtel's.We have been getting a wonderful service all these years.Of late, iam sorry to say that my complaint regarding the phone, (instrument) and the modem had some problem as a result of which iam facing lots of problems.

We are one of the subscribers with Airtel and continue to be, with a very clean and prompt payers of monthly charges without even a single day's delay(our records will prove)

We hope that you would take appropriate measures and necessary action so that i shall still rank Airtel still no.1 company in India.
J.Selvarani,
Sakthi Enterprises

AirTel — Not providing internet connection

i have paid the registration fee on 25th of january but still i dont get any connection of internet in my home.
i talked to them per day basis on phone and visited their Gole ka mandir(Gwalior) office for enquiry but every time they said tomorrow we will provide you your connection.
what to do now and how to resolve it,because now i am tired and already waste my money.

Service — Not a complaint - a request.

Sir,
My request is in concerned with Western Railway and for a new footover bridge at Vile Parle Railway Station Platform - North end - (Virar side), joining V.S.Khandekar Road & Parleshwar Road at Vileparle (E) and V.B.Road at Vile Parle (W) to ease out heavy public movements at peak time and as platform lengths are increasing for 12 coach rakes.
Also please increase height of the platforms as there is a gap between railway platforms and footboard of the train is nearly 1'-6" to 2'-0".
Thanks & regards,
j.b.wadekar.

AirTel — Services not provided

Dear Sir,
I had changed my simcard from prepaid to postpaid on 9th august. During my interaction with airtel executive, he promised me immediate resumption of postpaid services after closure of prepaid services. But it has been two days since than my postpaid services are not resumed. Hence, I am victim of bad services of the company. Now, their executive are giving wague answers and false promises.

AirTel — service will not provided

we applied for the landline connection at the address of H-1402,DSIDC ,Narela industrial park,New delhi in the name of Ajay chopra.Your airtel executive fill up the form and taken the fees of rs500/. he said that your connection will be activate with in 3 days.but i was not got any response or no one come to install the service.On 14 august i lodged a complaint .the complaint no. is 36430156. then they said that your service wiil be provided to you with in next 3 working days .but from that day i have not recd. any response or phone call or nobody come to my place.so please refund my amuont or start my service immediately and mail to me on [protected]@yahoo.com

idea internet service — service is not proper

fom begining we are complaning about speed of internet is slow but till problem is as it is fom last one year also we were requested to the company through their email address for hard copy for monthly bill oftenly but just they are repling to my mail only that they receive my mail, but till today they donot fulfill their promise regarding to my request of hardcopy of bill nd speed of internet i hope that through this consumer complaint forum i will get solution of my problem.

i hve recharge with 15Rs to use internet but when i stared to use gprs from my a/c 60RS deducted..what should ido now..

Hi,
I have been charged 50 Rs by Airtel for services I had not activated or even used. I used to get missed calls from a certain number and when I called the number back from my cell phone, it was Airtel's IVRS and I was charged 50 Rs. I got a message in next 2 minutes saying that "thanks for subscribing for Friend'z chat and my chat id is XXXXXX".
I have already talked to the airtel office and they were not supportive of this issue. I am thinking of changing my mobile subscriber if such issues are not resolved. ALso, I have activated DND on my number several times but I still keep getting messages from Airtel about offers etc.

My mobile number is [protected]

sir/mam

I am murali i am not interested in airtelfriendz chat pls.do the needful & my mob.no.is [protected]

Thanking you,
Murali

sir/mam

Can i know when it will be unscribed?so that it will be easy for me

Thanking you,
Murali
[protected]

Hi,
i have been charged total amount of 60rs in multiple deductions of 20rs and basically being charged for some frendz chat wit an automated call from airtel... Also have been charged for some game site subscription which i never used or had subscribed(http://gclub.in)so please refund my amount ASAP... I have been using airtel services for 7 years now and this problem can make me switch service provider to others.
My mobile number is -[protected]

Hi,
I had got a call from the Delhi corporate office saying that the balance that was wrongly deducted will be refunded but that was never credited to my account.

I have not recieved the refund till now... So by what time will i be credited the deducted amount... My mobile number is [protected]

AirTel — Charged for services not used

hi,
I had faced the same situation about 2 months back and this has happened again. I kept getting missed calls from a certain number for 2-3 days and when i returned the call , it was Airtel's IVRS and I was charged 50 Rs. I got a message in next 2 minutes saying that "thanks for subscribing for Friend'z chat and my chat id is XXXXXX". I had activated DND on my number many times but to no avail. I still keep
getting text messages about offers etc. Today I got a message from [protected] for help from some jogya pandit.
This raises a question whether Airtel really cares about its customers or is just happy being the #1 provider and is no longer worried about maintaining the position?
Please activate DND on my number and credit back the worngly deducted amount, if possible.

Thanks
Manish.
([protected])

Air Tel has been activating unwanted non sense services on my mobile and charging for it. the modus operandi is that you receive promotional SMS, you open it and the service is activated. you may also receive a promotional call, you receive it and the service is activated.
now i have started sending very strongly worded mails to them, i even threaten them that in case the service is not discontinued, i shall go to consumer court. every time i had sent such a mail, the service was discontinued and the amount credited to my account.
you may send mail to : [protected]@in.airtel.com.
write to them every time a service is activated with out your consent

AirTel — can't use the service after recharging

I recharged my airtel number with RS 98 GPRS pack on 2nd august 2011. but i cant be able to consume the srvices... because of some network faliure just after the recharge done....please help me and solve out my problem...

Airtel — Port Out request denied

Dr. R. Shashidhar
Mangalore.

My mobile No. is [protected] (Airtel). My port out request to migrate to Idea Cellular has been rejected by Airtel without assigning any reason. Airtel's customer care is a joke and when you call them, you are made to listen to interminable advertisement of their service. Why is my MNP being denied?

net connection — service not provided

Rs. 1000/- deposited for new connection. Neither the service has been provided nor money refunded.

Soumya Ranjan Mohanty,
Housing Board Colony,
MIG-II, 85/3,
Chandrasekharpur,
Bhubaneswar.
Mob: [protected]

Airtel — service charged but not activated

Hello,

On the 18th of November, my BlackBerry Personal Mail service was disconnected and on the 19th Oct at 8:03 am I was charged Rs 399 for the same and received a renewal message from Airtel. It has been 11 days now and I have still not received my Internet Service. I have also not received my refund even after speaking with a Supervisor from the Customer Service Team. I spoke to 6 supervisors everyday from the BlackBerry Support and no one has been able to resolve this . They say 4 hrs, 12 hrs, 24 hrs, 72 hrs and so on. But it has been more than 240 hours and I am still without the service but have paid for it. The supervisors say they have personally followed the case and will call be back and no callbacks. They refuse to take the call when I call them back.

I AM REALLY GETTING PISSED OFF NOW AND WANT THIS ISSUE SORTED ASAP.

The supervisors who I have spoken from the BB support are : Deepak Singh, Rahul, Ashish, Vivek and I forgot 2 of them. I have been hung up by a lot of agents when I requested for a Supervisors. I THINK ITS HIGH TIME YOU LOOK AT THE ISSUES OF THE CUSTOMERS AND TRAIN YOUR AGENTS/ SUPERVISORS ON SOME REAL CUSTOMER SERVICE.

My Airtel phone number is [protected]. My alternate email address is akankhya.[protected]@gmail.com

Today on Sept 2, 2012 received a message"thanks for downloading [protected]@_Rs Game from Airtel". A download that was never made from my number -[protected] and does not even reflect in the internet downloads of my Galaxy Note.

Upon calling the customer service an aggressive representative tried to convince me that the download was indeed made at around 11:30 because it reflects in their records (how convenient!) I told him that it did not on my phone records and that there was no game to show for it either. Had a download started on my slow Rs. 99 airtel mobile office it would have taken a long time and i would have got a bar saying that how much had been downloaded or that the game was downloaded and it is ready to install. But NO signs of any download appeared during the day.

To which he repeated that AIRTEL records show game was downloaded and AIRTEL has charged even though the game is nowhere all he can do is send the link so that I can properly download the game I DIDN'T Want in the first place.

I know this is not the first complaint of this nature that someone has put to airtel but it's quite convenient to charge for a service first and force it down the customer's throat with only their own records as proof. It is sad that a company has ethics as low as this and such little regard for customers word on even such a minor issue specially when the customer has been otherwise regular with all bill payment and never sought any discounts or refunds in the past. A company with such low regard for it's customer's side of the story and for customer retention doesnot deserve customer loyalty and hence we are left with no choice but to shift all three of our postpaid connections to another service provider.

Namaste Mr. Singh,

This is to inform you that your concern listed on 01 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Singh,

We would like to inform you that your concern listed 01 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Ruhela,

This is to inform you that your concern listed on 01 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Ruhela,

Further to our discussion dated 01 August 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Ruhela,

We would like to inform you that your concern listed 01 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Ms. Singh,

We would request you to kindly ignore these calls and messages and don't revert on such types of messages and calls. For more information please refer this link http://www.airtel.in/important-alerts/.


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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