[Resolved]  Airtel — Billing of number after disconnection request

Address:

Chandigarh, Chandigarh

Dear Charanjit Wadhwa,

Thank you for writing to Airtel.

This is with reference to your email dated 12 November 2010 regarding concern for your Airtel numbers [protected] and [protected].

We regret the delay in response to your mail.

As communicated earlier, we would like to reiterate that as per our records the above mentioned numbers have been suspended from our end.Further, the charges levied in your account are valid. Please know that there is an outstanding amount of Rs 1700.94/- due on your Airtel number.We would request you to clear the outstanding amount at the earliest.

Further, we would like to inform that we have not received the payment for the invoice dated 3 August 2010 (2 july 2010 to 1 August 2010) and there is usage available in the invoice.Hence, we regret the infeasibility to process any reversal on the same.

However, as a service recovery waiver we can reverse an amount of Rs 1000/- in your account we would request you to confirm the same so that we could process the reversal.

We regret the inconvenience faced.

In future too, please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.[protected]@airtel.in . or you may call at [protected]from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services always and looking forward to a long term association with you.

Yours Sincerely
G Anand
Appellate Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@herohonda.com
To: [protected]@airtel.in
Cc:
Sent: 12/11/2010 18:02:15
Subject: RE: :SPAM: Re: DISCONTINUATION OF MOBILE NUMBERS[protected] & [protected]-FINAL REMINDER [|BAL|[protected]|[protected]|]

Dear Arti Handa ,

My first mail regarding discontinuition was sent on 21.06.10 , mentioning
to stop my services wef 01.07.10 , that shows you are unable to arrange
resolution on my service request . Is this my fault ? How I am responsible
for usage after 01.07.10

Second query you have stopped service on my one number and not on add on
number , is this my fault .


Regards
Charanjit Wadhwa

-original message-
Subject: :SPAM: Re: DISCONTINUATION OF MOBILE NUMBERS[protected] &
[protected]-FINAL REMINDER [|BAL|[protected]|[protected]|]
From: [protected]@airtel.in
Date: 12/11/2010 17:43


Dear Charanjit Wadhwa,

Thank you for writing to Airtel.

This is with reference to your email dated 12 November 2010 regarding
concern for your Airtel numbers [protected] and [protected]. We regret the
inconvenience faced.

As already informed we would like to reiterate, that as per our records the
above mentioned numbers have been suspended from our end.Further, the
charges levied in your account are valid. Please know that there is an
outstanding amount of Rs 1950.94/- due on your Airtel number.We would
request you to clear the outstanding amount at the earliest.

Further, we would like to inform that we have not received the payment for
the invoice dated 3 August 2010 (2 july 2010 to 1August 2010) and there is
usage available in the invoice.Hence, we regret the infeasibility to
reverse the same.

However, as a service recovery waiver we can reverse an amount of Rs 1000/-
in your account we would request you to confirm the same so that we could
process the reversal.

We hope this information helps.

In future too, please feel free to speak to our call centre executive on
121 regarding any issue/concern. You can also email us at
[protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in . or you may call at [protected]from 9:30 AM to
6:30 PM Monday to Friday. The Nodal officer will provide a resolution to
your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may
send an email at appellate.[protected]@airtel.in or you may call at [protected] from
9:30 AM to 6:30 PM Monday to Friday.

Yours Sincerely
Arti Handa
Appellate Office
Bharti Airtel Limited

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interaction
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E82B6D9A31A2
33AD26A13B9D23BD107991FC1C66AFED117295F71F63ABEC2C6C94F91279&refno=[protecte...⇄


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information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@herohonda.com
To: [protected]@airtel.in
Cc:
Sent: 12/11/2010 12:57:54
Subject: Re: DISCONTINUATION OF MOBILE NUMBERS[protected] &
[protected]-FINAL REMINDER [|BAL|[protected]|[protected]|]

Dear Ms Arti ,

I am not at all satisfied with your reply , can you provide the reason for
asking me to pay the balance which has arised because of your mistakes , I
have sent you my earlier mails also which clearly indicated I have
requested you to stop the services immediately on both my numbers and I
will not be responsible for any dues arising after this date .

Kindly try to keep your self in my position and understand what I am trying

to say .

also convey your final decision to me , so that I should look after some
other supports .


in addition , request you to see my previous history of payments , I have
used your service for continuous 5 years in chandigarh & still I am using
it in jaipur , but your such mistakes are forcing me to go for other
service operators .

Regards
Charanjit Wadhwa

-original message-
Subject: Re: DISCONTINUATION OF MOBILE NUMBERS[protected] &
[protected]-FINAL REMINDER [|BAL|[protected]|[protected]|]
From: [protected]@airtel.in
Date: 12/11/2010 10:29



Dear Charanjit Wadhwa,

Thank you for writing to Airtel.

We regret the delay in responding your email.

This is with reference to your email dated 8 November 2010 regarding
concern for your Airtel numbers [protected] and [protected]. We regret the
inconvenience faced.

We would like to inform that as per our records the above mentioned numbers

have been suspended from our end.Further, the charges levied in your
account are valid. Please know that there is an outstanding amount of Rs
1950.94/- due on your Airtel number.We would request you to clear the
outstanding amount at the earliest.

However, as a service recovery waiver we can reverse an amount of Rs 1000/-

in your account we would request you to confirm the same so that we could
process the reversal.

We hope this information helps.

In future too, please feel free to speak to our call centre executive on
121 regarding any issue/concern. You can also email us at
[protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in . or you may call at [protected]from 9:30 AM to
6:30 PM Monday to Friday. The Nodal officer will provide a resolution to
your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may
send an email at appellate.[protected]@airtel.in or you may call at [protected] from
9:30 AM to 6:30 PM Monday to Friday.

Yours Sincerely
Arti Handa
Appellate Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click on the link below & provide us your valuable feedback on this
interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from
below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=BCDC3B448ADB

A429232AB2E93CD 0 9 1 C D799AF8
C7494F411739CFC1E7E878A83&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@herohonda.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in;[protected]@airtelindia.com;[protected]@rediffmail.com
Sent: 08/11/2010 14:11:13
Subject: Fw: Discontinuation of mobile numbers[protected] &
[protected]-Final reminder

Dear Sir,

I have written several times regarding discontinuation of my numbers i.e

[protected] & [protected] and sent several reminders dated 21.06.2010 ,
12.07.2010 , 18.10.2010 in written and some times in verbal to your team.
but
still i am receiving the bills from your side which are totally
unacceptable .

Now i am forwarding this mail to you , hoping earliest action in this
regard.

If i still didn't get suitable positive reply from your side within next 7
days
, i ll knock the doors of consumer forum.

also consider this as my last communication to you in this regard .


.
Regards
Charanjit Wadhwa
+91-[protected]
----- Forwarded by Charanjit Wadhwa/HO/HHML on 11/08/2010 02:04 PM -----

Charanjit Wadhwa/HO/HHML

10/18/2010 07:15 PM

To
[protected]@airtelindia.com
cc
nodalofficer.[protected]@airtel.in
Subject
Fw: Discontinuation of mobile numbers[protected] & [protected]-Final
reminder







Still i am receiving bills from your side , i hope my earlier mails
enclosed
herewith are self explanatory.

your person has confirmed by phone that your account will be closed in
next 3
working days.




.
.
Regards
Charanjit Wadhwa
TM-Service
+91-[protected]
----- Forwarded by Charanjit Wadhwa/HO/HHML on 10/18/2010 07:13 PM -----

Charanjit Wadhwa/HO/HHML

07/12/2010 10:15 AM

To
[protected]@airtelindia.com
cc
nodalofficer.[protected]@airtel.in
Subject
Fw: Discontinuation of mobile numbers[protected] & [protected]-Final
reminder








Please discontinue the numbers with immediate effect , all pendencies till
date
has been cleared .

Regards
Charanjit

contact me at my new contact number -[protected] for any clarification .


----- Forwarded by Charanjit Wadhwa/HO/HHML on 07/12/2010 10:09 AM -----

Charanjit Wadhwa/HO/HHML

06/21/2010 04:15 PM

To
[protected]@airtel.in
cc
[protected]@rediffmail.com
Subject
Discontinuation of mobile numbers[protected] & [protected]








Document Classification : General



Dear Sir/Madam,

This is to inform you that i am using airtel post paid connections from
the
past 5 years , since i am shifting from chandigarh to jaipur (rajasthan)
,hence
won't be able to continue with your services .

hence i request you to discontinue my accounts from 01.07.10 and arrange
clearance of all pendency if any . my details are as follows :

Charanjit Singh Wadhwa
mobile no -[protected] / [protected]
Hero Honda motors ltd
address - SCO 367-368 , First Floor
sector 34 A
chandigarh





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[protected][protected]-----

Dear Customer, Your email dated 12/11/2010 06:02:15 PM,reference number[protected] is in process. We will get back to you at the earliest. Airtel Care
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