Airtel Complaints & Reviews

I have been using Airtel Mobile Since 2005.One of my Airtel Number [protected] which I had taken from M/S Ajmani Telecommunications, Lajpat Nagar Kanpur as a Postpaid connection in 2006 and had migrated to Prepaid last year ie in 2009. Since then I have been using. I ws out of station for the last month so I switched off my number as the incoming calls were Diverted to my other number and I did not want to carry 2 phones along.Last week on returning I came to know that my sim was not prooviding network.On visiting Ajmani i was told that she sim had been swaped somewerw in Varanasi.On asking how could it happen they were also mum.But they mailed to several seniors in the Airtel and finally I was given a new Sim which is now activated.But there are still so many Questions unanswered..
1..How was it possible to swap the number to someone other than me where as the Identity Proof,Address Proof,Photographs re submitted before any such event.

2.Where are the RULES which say that in case there is any such change to be done the original Documents are to be verified.

3 .The connection is issued from Ajmani Telecommunications and than again Migrated to Prepaid at the same Centre ,How can some one else Swap it.


Can anyone please answer these question as I stronlky feel that Bharti Airtel is a good Service Provider but fail to understand how this happened.


Swaranjeet Singh Kalra

Kanpur

GPRS Mobil office Packet drop & speed problem High Latency .


I have Raise Date 26.08.2010 complaint No: [protected] Airtel Customer Support Engg Name Sushi Das I give my Pin code no & address
But problem is still working. internet not working Properly...........


Kaindly help me
My cell no.[protected]

i recharged my ph no.-[protected] for rs 100 on 30-august 2010 at 7.26 pm transaction id[protected].now services that are activated without my request are-:
1-khel khel mein-543345
2-video club
3-funtime subscription

i lost all of my balance every time i recharge.when we complaint for it on customer care no. they dont care for it .i keep loosing money .
i will not be a customer of airtel in the rest of my life

Dear sir ,
on 15th of july i shifted from Indore MP to chennai.On 20 th of august i applied for airtel prepaid connection at your retailer CSM World ,VELACHERY and got the connection immediately. i was very happy , it did NOT last for long as it stopped working next day itself . when i checked with retailer , he told that sim has a quality issue. since than i m behind the retailer and your sales executive.your sales executive even harasses a lot by attending the call very rudely.i have around 265/ rs balance in my a/c. i have even visited your saidapet consumer showroom too but no one could held me, i m really disappointed with the poor response of your company at every level.For Quality issue customer is not responsible so you should replace the sim and activate immediately. i hope this forum does something for this. MY MOBILE NO IS- [protected]. AND ITS ON MY NAME MANJU BALA TANEJA

Dear Sir,

I would like to divert your attention towards my complaint made to Airtel Digital TV for relocating the disk of the DTH setup. I have logged my complaint on 9th August 2010 to the Airtel Digital Team that my Settop box is not working & the dish antenna is dislocated from the installed place. Their engineer visited my place & repaired the settop box but the dish antenna was not fixed & he promised that someone will be visiting from Airtel to fix it within a day or two. But no one visited then I again registered my complaint at the customer care & they convinsed me that your problem will be fixed within 24 hrs but till date no one arrived & the problem is still not resolved. Till Today i have registered around 8 to 10 complaints at the customer care center against the same problem but no one has bothered to attend my problem.

I have called them atleast 25 times, spoken to their seniors but all in vain no reaction from their end.

Secondly they keep on deducting my digital account balance every day & keep on irritating me by sending me sms stating that my digital TV account will be expired.

One of their executive one requested me that since all your account balance is deducted hence we are unable to process your request so please recharge your account & we will resolve your problem within 24 hrs. Then i recharged my account immidiatly with Rs 100 & the executive confirmed me the same.

But till today my problem is still not addressed, Airtel people have tried all possible means for harrasing me & are not concern about my complaint atall, the nodal officer is not bothered to take calls from the customer.

I am providing the details of few correspondence with the Airtel Digital TV

Complaint Reference No. 3583351 dated 28th August 2010
Complaint Reference No. 3689033 dated 29th August 2010
Complaint Reference No. 3700751 dated 30th August 2010
Complaint Reference No. 3709008 dated 31st August 2010

My Airtel Digital TV customer ID is [protected]

I request you to kindly look in to this matter & consider my complaint against the causual approach from Airtel Dihital TV towards their customers.


Waiting for your positive responce & immidiate Action

Thanks & Regards

Sushant Bhatnagar
[protected]

Hi,

I have an airtel mobile (Mobile number: [protected]). There is no network coverage in my home since 10th August 2010. I raised a complaint with airtel on 14th August 2010. They gave me 25th August 2010 as the final date to get the complaint resolved but it did not happen. I called up on 26th August to know the status of my complaint. I was told that the complaint has been closed because network team tried to contact me and they were not able to do that. Now, who is going to make them understand that this is the complaint at the very first place.

Then i talked to one of their nodal officer on 26th Aug 2010 (Mobile number : [protected]) he told me to be assured and the complaint would be resolved in the next 48 hours i.e. by 28th August 2010 but i am still facing the same issue even 3 days after their 2nd deadline to get the network issue resolved.

It has been 21 days and i have no network coverage in my home. This is an extremely sorry state of affairs in Airtel. If they are not able to resolve a network issue in NCR in 21 days i wonder how many days or months or years would they take to resolve a similar issue in other parts of the country.

Please get this issue resolved as soon as possible.

Thanks in Advance,
Rajneesh Bharwal

my name is shrirang bakshi and living at washim. i have a mobile and my service provider is airtel which is known as very bad service provider also.
i have taken its mobile service offer for internet on mobile and pc for rs 98/- month on 5 th august and till date service is not started on my mobile due to connectivity problem. i am giving complaints for 4 to 5 times but no effect.
so i asked them to refund my rs 98/-, they said no for this.so i giving this complaint against airtel . pl do needful
thanks my no is [protected]

i have a landline no 400674 fron date 25 aug it was dead i complined about it on 27 aug .on local level franchisee but till today they r not rectify my problem. tommorow on date 30 aug i call to airtel call centre 402121 in afternoon they give me the time to solve my problem upto 7 pm & ref no is given 37026956 but upto 7 pm 30 aug phone was dead . At 8 pm i called again to call centre off airtel he told me within four hours our technician team will contact u but now till today they r not calling me at 11 am morning i call again but they told our system is busy call after some time . at 3 pm i called again they again told me within four hours our technician team will contact u. So could u help me about this matter.


regard,s


avinash agarwal
[protected]
landline & broadband no. disputed[protected]

I am using Airtel Broadband/Landline against the number [protected] for more than 5 years. I recently changed my broadband plan which was supposed to be an Unlimited Plan, but my June bill which arrived charged me against a limited plan. I immediately brought this under the notice of Airtel but there was no action taken. Then again the July bill was charged against the wrong plan and in the meantime I and my family started receiving harassment and threatening calls that either we pay the incorrect amount or our connection will be terminated. I brought this to notice of Sr. Manager Customer service Mr. Ashish Sarin but his response was also not satisfactory. On 28th August 2010 my connection got terminated and on 30th august 2010 I received an e-bill in which waiver for 2 months is there. But again for last month I have been charged against the wrong plan.

Due to unavailability of Internet my father suffered losses in the Share Market on monday 30th August 2010. Also, I and my family have been under immense mental pressure due to harassment by Airtel and its employees which has affected my work at the workplace. They have harassed me while I was working at my workplace and have taken away my mental peace.

Dear Sir,

Comments from Airtel.......
Please help me .....

fromKrishan Kumar <krishan25.[protected]@gmail.com>
[protected]@airtelindia.com

dateTue, Aug 31, 2010 at 11:46 AM
subjectRe: FWD: ACKNOWLEDGEMENT MAIL.-[protected] [|BAL|[protected]|[protected]|]
mailed-bygmail.com

hide details 11:46 AM (1 minute ago)


Hi,

As per trail mail that both numbers are de-activate due to negative verification, I just tell you that both the numbers convert from post-paid to prepaid and the same address given to you at the time of convert from post-paid to prepaid ( Post-paid address and prepaid address are both the same ).

Another question , no any veryfication from your end at given my address to you , So why tell you verification negative..................and why given to my number to another customer. And when i trying to call that no.'s that anouncement is dailed number not available, so why activate that number to any person.


Activate my same number for me , otherwise we are going to Consumber form.


Regards

Krishan Kumar

Karnal- Haryana


- Hide quoted text -
On Tue, Aug 31, 2010 at 9:47 AM, <[protected]@airtelindia.com> wrote:

Dear Krishan Kumar,

Thank you for writing to Airtel.

With reference to the email dated 27/08/2010, you have expressed concern regarding unable to use your Airtel mobile numbers [protected], [protected].

We realize that this situation must have inconvenienced you.

Airtel numbers [protected], [protected].

We regret to inform you that above mentioned numbers has been permanently deactivated due to negative verification on 12/08/2010.

Hence, we regret to inform that we are unable to refund the amount paid for prepaid connection if the number permanently deactivates.

Once the number permanently deactivates we reissue the same number for new subscriber as per the process. Hence, we regret to inform you that you will not be able to reactivate the same number. Further,accept our sincere apologies for our inability to help you at this point of time.

We would like to inform you that to retain the prepaid connection active, you are needed to:

make outgoing calls
receive incoming calls
recharge your account frequently

In order to activate a new connection under Airtel Prepaid plan we request you to walk-in to any of the nearest Airtel showrooms with the following documents,

APEF (Airtel Prepaid Enrollment Form) to be filled.
Address proof
ID proof
One Passport size photographs

You have to fill a prepaid form alongwith form 60/ 61 to retailer/Airtel showroom and the connection will get activated within 4 hours.

Starter pack needs to be bought and the same is available in 49/- and to know the details of the same visit www.airtel.in site.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Yours Sincerely,

Sheeba R
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=18789EEB62E8...⇄ E4291C11BBDC9C83250B3D[protected]A4B4A4842494C4DB2&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: krishan25.[protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 27/08/2010 16:02:04
Subject: Re: FWD: ACKNOWLEDGEMENT MAIL.-[protected] [|BAL|[protected]|[protected]|]

Hi,
Please find details as below:-
Executive Name: Ms. Prabha

Executive Number:[protected]

Date on which Documents submitted: 24 June 2010
Refference no.[protected]F on 24 June 10 for Mobile no. [protected]
Refference no.[protected]F on 24 June 10 for Mobile no. [protected]

Date on which Documents submitted: 2nd Times 30 July 2010

Location: Karnal

Prepaid SIM Numbers: [protected] and [protected]
Regards
Krishan Kumar
Karnal -Haryana

On Thu, Aug 26, 2010 at 5:23 PM, <[protected]@airtelindia.com>wrote:
Dear Customer,

Thank you for writing to Airtel.



With reference to your mail dated 26/08/10, you have expressed concern
regarding the disconnection of your Airtel mobile numbers.

We realize that this situation must have inconvenienced you. However, we assure
you a prompt action to solve the concern.

We request you to revert with the following details to proceed further.



Executive Name:

Executive Number:

Date on which Documents submitted:

Location:

Prepaid SIM Numbers:

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.



We thank you and value your association with Airtel.

Yours Sincerely,

Anbumozhi M
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B1D3325F98F9
1A62A2E12060AAEB117396F91B67AFD73058BBDA3A58B2D43D5FB9&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: krishan25.[protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 26/08/2010 14:24:46
Subject: Fwd: Acknowledgement Mail.-[protected]

Hi,
As per trailing mail, kindly solve my problem.



[protected] Forwarded message[protected]
From: Krishan Kumar
Date: Thu, Aug 26, 2010 at 2:21 PM
Subject: Re: Acknowledgement Mail.-[protected]
To: [protected]@airtel.in, nodalofficer.[protected]@airtel.in



Hi,
As per trailing mail , please give the response. and do the needful on most
urgent basis.
Regards
Vijay Dalal
[protected]
C/o
krishan karnal - Haryana


On Wed, Aug 25, 2010 at 12:59 PM, wrote:
Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your
unique reference no. is[protected]. Request you to quote your unique
reference number for future interactions. We shall get back to you within 24
hours.




Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you
write to us for a quicker response. Do not include any space or any special
characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Problem in My Mobile Number
Date: 25/08/2010 12:51:48 PM
From: krishan25.[protected]@gmail.com
To: nodalofficer.[protected]@airtel.in
Message body:
Dear Sir,
I have a Airtel Connection which is no. [protected] and [protected]. Both the
no.'s are disconnected without any intimation. After disconect the no. call to
customer care and replied that your ID not available.
As I have converted my no. from Postpaid to prepaid. At the time of convert , I
had submitted a copy of My ID at Your Karnal Airtel office. After that again
demand from airtel for submit a ID copy, I had again submit a ID copy at Karnal
Airtel office.
I have that number before two yrs. ( Approx. two yrs continue with post paid
).
I have a Business and its totally depend on Mobile. I have facing many
difficulty due to my old mobile no. is available at my customers.
Kindly Look into that matter on urgent basis.
Regards
Krishan
Karnal- Haryana

Hi,
I had contacted on 7th Aug, Mr. Santosh ([protected]), an Airtel Sales representative for a Wifi Broadband connection at my residence (Address - Flat No. 1729, Wing G, Maple Leaf, Raheja Vihar, Mumbai - 400072). This person came the next day to collect all documents and a cheque of Rs 992 promising me that the connection will be done in the next 2-3 working days. However, there was no response from him for the next 7 days, after which I called him to find out that there were some server issues. He promised (yet again) that now everything is set, and I should get my connection within the the next 3 HOURS. I eagerly waited when a person (Vijay) from Airtel came to do all the wiring related work. On questioning he told me that the installation will be done within the next 2 days. Unfortunately, till now (30th August) there has been no phone call from Mr. Santosh or any other Airtel representative. In fact, Mr. Santosh is not receiving my phone call either and neither is his boss Mr. Praful ([protected]).
Request whoever concerned to please look into this matter urgently and let me know the status. Also, can anybody take strict action against these people so that they don't give FALSE promise to customers. A truth upfront would have been much appreciated.

Thanks,
Sambuddha Ray
Mobile - [protected]

Dear Manager,

I am regular viewer of Digital TV customer but recent past my experience with Airtel Mobile and digital tv is very bad, since our set top box is not working for last 24 hrs but ur team including (Nodal officer of Okhla, ur distributor no. [protected], Engg no [protected],[protected] after 24 hrs they are just hope less service provider.

May i question you-

Is I am going with airtel for future reference

and why should I use airtel brand for future

I[censored] have time than pls give me my questions answer by email -

das.[protected]@gmail.com

Note:-

I[censored] satisfied me I will use airtel brand for future other many players are in the queue I choose them definitely.

Thank u.

Dear Sir/Madam,

My self Shaik Imamuddin I am from Korutla Karimnagar District. AP. I am the old customer of Airtel since 2004 I was using the number [protected], it has the validity of life long and a balance amount of RS 65, due to some personnel issues I was not using the number for not more than one month After a month when I shifted to Airtel I was shocked to see that my Sim card is rejected and later I contacted to airtel customer care regarding this matter they said the number is issued to the other customer.

How can they do this to me if I have a sufficient balance and a lifelong period of validity I had not used it by some of my personal issues and i had resumed to the same Airtel. Please help me in this aspect I need the same number back at any cost please suggest me to whom should I contact and Is there any legal procedure for this matter to have the number back. I was continuously contacting to the customer care office, also I personally visited to the airtel office located in Hyderabad but there is no response.

When I contacted to one of the appellate at [protected]@airtel.in they said that "We regret the inconvenience cause to you. We would like to inform you that the Airtel Mobile number has been deactivated on 09-FEB-2010 due to non usage of the number and it has been given to another customer. We regret to inform you that this number can not be given back to you."

How can they do this to me, they said that the number deactivated on 09-Feb-2010, but I had got a message on 23 Apr 2010 which is still in my inbox the message states that" Pure water, clean water, fresh water, sweet water, healthy water...Kent water. Don't believe us? Get a Free demo at your doorstep, SMS KENT to 5616111 now. " and at that time my account has a balance of RS 65 and a lifelong validity.

I had registered the complaint in the month May(after a month) to one of the customer executive on 121 service. but they did not respond to my compliant so, is it my mistake. I have the clear records on my side so Please help me in this aspect to get the same number as earlier or after a period else if the existing customer to whom you allocated my number if he/she wishes to stop the services can you confirm me that you will re allocate the same number to me so that I can wait because I need the number back at any cost.

Please Help Me .

Thanks
Shaik Imamuddin
[protected]@gmail.com

Dear Airtel Management Team

Today again i have received from a SMS from 543211 stating:- You Have got free Hello Tunes fro 30days. To get your free song dial[protected]Rs3/min). To unsubscribe Dial[protected]Toll Free) - i just want to keep this in notice that - again services has been activated on my number without my concern. i havent asked for same ever - why the hell was activated on my number - now request you to kindly provide the compation as per mentioned below - i have gone mental harrasment because of all this stuff.

Kindly deactive the services ASAP and provide me the compensation or disconnect my all service of Airtel Including Airtel Digitial TV, Airtel Landline & Broadband and Two Airtel Prepaid connection - Number -[protected]/[protected].

Anil Kumar Poddar/Sajal Sarkar.


3 Time Services has been activated without my concern and balance has been deducted as well as and provide mental harrasment.


Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier and the reference number of your previous mail is[protected].

We are currently resolving your query and would revert to you within in 24 Hours.


Warm Regards
Airtel Customer Service


This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: Re: Regarding Your Airtel Mobile Number [protected]

- Show quoted text -
Date: 28/08/2010 12:19:05 AM
From: [protected]@gmail.com
To: [protected]@airtel.in;[protected]@airtelindia.com;nodalofficer.[protected]@airte...⇄
Message body:
Dear Concern
Today i have called up at your 198 service to register complaint regarding
balance depletion on my airtel prepaid number: [protected]. As per conversation
with Mr.Hem,- he informed me that i m getting charged for the GPRS Service -
Rs.5 , i m not able to understand how the charges has been deducted without
any usages done from my side.
Please take up the matter personally and refund all my amount deducted againt
the any services. otherwise i want dont want to continue with Airtel Services
any more - as company is deducting money with one another reason as below is
example as per trailing mail.
Mr. Hem didnt provide me any complaint number and he assurred that i get all my
money refunded. and update your call taking officer as well & do let me inform
about the action taken aginst him
I m availing Airtel Broadband Connection / Airtel Digital TV / Airtel Landline
Connection / Airtel Prepaid connection - sorry to bother you - i have to
disconnect all the above mentioned services as per mentioned above.
Regards
Sajal Sarkar / Anil Kumar Poddar


On 17/08/2010, [protected]@airtel.in wrote:

Dear Customer,



Thank you for writing to Airtel.



This is with reference to your e-mail dated 17th August 2010 regarding
your Airtel account (phone) number [protected], where in, you mentioned
that a value added service "Friend Locater" was activated towards your
Airtel account and an amount for Rs 10.00 also got debited towards the
same. We sincerely apologize for the entire inconvenience caused to you
in this regard.



As per your telephonic discussion with the undersigned, please be
informed that the "Airtel friend locater service" towards the account
has now been deactivated and an amount for Rs 10.00 has been credited
towards the same. Furthermore, it has been confirmed from your part.



Should you require any further assistance in this regard, please feel
free to contact us directly at our e-mail address [protected]@airtel.in
.



We assure you the best of our services.



Regards

Ritika Thakur

National Escalation Team

[protected]




This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.




--
With Regards

Anil Kumar Poddar
+91-[protected]
CMC Ltd(A TATA Enterprise)
A-61/A, Second Floor,
Sector-63, Noida-201301.
Uttar Pradesh.
Emailid:- anilkumar.[protected]@cmcltd.com
Website:- www.cmcltd.com
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.



See the Harassment Policy of Airtel.


Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.




Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: Regarding Your Airtel Mobile Number [protected]
Date: 28/08/2010 12:18:58 AM
From: [protected]@gmail.com
To: [protected]@airtel.in;[protected]@airtelindia.com;nodalofficer.[protected]@airte...⇄
Message body:
Dear Concern
Today i have called up at your 198 service to register complaint regarding
balance depletion on my airtel prepaid number: [protected]. As per conversation
with Mr.Hem,- he informed me that i m getting charged for the GPRS Service -
Rs.5 , i m not able to understand how the charges has been deducted without
any usages done from my side.
Please take up the matter personally and refund all my amount deducted againt
the any services. otherwise i want dont want to continue with Airtel Services
any more - as company is deducting money with one another reason as below is
example as per trailing mail.
Mr. Hem didnt provide me any complaint number and he assurred that i get all my
money refunded. and update your call taking officer as well & do let me inform
about the action taken aginst him
I m availing Airtel Broadband Connection / Airtel Digital TV / Airtel Landline
Connection / Airtel Prepaid connection - sorry to bother you - i have to
disconnect all the above mentioned services as per mentioned above.
Regards
Sajal Sarkar / Anil Kumar Poddar


On 17/08/2010, [protected]@airtel.in wrote:

Dear Customer,



Thank you for writing to Airtel.



This is with reference to your e-mail dated 17th August 2010 regarding
your Airtel account (phone) number [protected], where in, you mentioned
that a value added service "Friend Locater" was activated towards your
Airtel account and an amount for Rs 10.00 also got debited towards the
same. We sincerely apologize for the entire inconvenience caused to you
in this regard.



As per your telephonic discussion with the undersigned, please be
informed that the "Airtel friend locater service" towards the account
has now been deactivated and an amount for Rs 10.00 has been credited
towards the same. Furthermore, it has been confirmed from your part.



Should you require any further assistance in this regard, please feel
free to contact us directly at our e-mail address [protected]@airtel.in
.



We assure you the best of our services.



Regards

Ritika Thakur

National Escalation Team

[protected]




This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.




--
With Regards

Anil Kumar Poddar
+91-[protected]
CMC Ltd(A TATA Enterprise)
A-61/A, Second Floor,
Sector-63, Noida-201301.
Uttar Pradesh.
Emailid:- anilkumar.[protected]@cmcltd.com
Website:- www.cmcltd.com
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I am having mobile no.[protected] since last 6-7 years w/o any problem from either side and also su bmitted re-verfication form With your Airtel office at Anakapalle named M/S MANI AGENCIES on 13-08-10 and form no. is [protected]. I also informed your customer care centre on 13-08-10 about submission of re-veryfication form.

Today on 29-08-10, when i want to make a very important call to our client then i came to know that your service centre has debarred my mobile no. for all out-going and in-coming call w/o any reason/information. This is very unfair on your part as well as against the ethics of business. I am feeling very harassing now. Take an early action in this regard.

Dear sir,
Myself Anant Awalkonde and my AIRTEL no is [protected]. I purchase this prepaid card on my dads documents named Rameshwar Baswantappa Awalkonde,Latur. I request for customer care service center for MOBILE OFFICE settings. but they said every time to provide service within 5 minutes, but they dont. . One executive name is Mr.Sudhir Mali, he says for provide service within 5 minute but he cant. i request for improove the center services quality...and troubleshoot my problem as soon as possible..

Thanks..

A/C No [protected] Even though having sufficient balance, from today morning we are not reciving signals.showing " error-2" dailoug box

Sir I have requested for the International Roaming in the month of June and it was activated but the Airtel have not done it setting properly and I was not able to be connected for a month while I was in abroad,But they have charging the International roaming charege without providing the service.Even after I have come back and told them to discontinue the International Roaming but they have not done so and keep charging every month.Kindly look in to this and do the needful.

My Mobile Number is [protected]
yours
Jeremiah Amos

Dear Sir/Madam,

My Name is Suresh Kumar.K....my credit No:[protected]....i am recd to (Platinum Rewards) Cards Provided....credit Limit 20,000/- Only i am very sock to me... atpresent not used to credit card.... i am Booking to Manhattan Platinum card Only....but your side provided to Platinum Rewards...iam not accept this card.... Application form Booking to Manhattan Platinum card Only....Booking person Name: Mr.Krishnamoorthy working from Buzz work Business Services Pvt Ltd., (Team Leader) (Egmore Branch) & Mr.Partiban (Tel Caller) (Egmore Branch) Buzz work Business Services Pvt Ltd.,....iam handover to Voter ID,Passport photo copy 1,Emp.id card xerox copy,PAN card xeox copy,& Company visiting cards with fill the form & Address details (Billing address) my visiting card........now explained to all details to handover Mr.Krishnamurthy, Mr.Krishnamurthy spok to scb credit card more than Maximum 2 weeks ....Card Name:Manhattan Platinum card....& with photo attached to your card ask to Mr.Krishnamurthy... after one week back end dept call with one (Lady)...name not mention all details explained Address details,salary details& any other work (or) Business details all details mention to back end lady(Name not Mention)...This lady your apply to credit card name:Manhattan Platinum card.... and which type of card name mention to this back end lady.....i am SURESH KUMAR.K......concern dept ok after 2weeks /hand over the card...after one weeks send sms with card send to courier with Blue dart courier....reference No:[protected] on 14/08/2010...i am card collected on next day (15/08/2010)....Time:6.15P.M. i am card open very stocked i am Credit card Booking with Manhattan Platinum card....recevied the card Plan (Platinum Rewards) ....credit limited only 20,000/-Very very low limit...Booking to card limit Maximum 50,000/- and above but very low limit....so sorry to say your SCB Bank service is very good.... but i am Fooled to your services....once solve the issue & otherwise cancel the card........once very high credit limit increase and explain to your card further details & otherwise cancel the your credit card........currently not use to your card...........
(Notes:This issue already inform to M/s.Prabha & Mr.Anoop & Mr.Vinay.......... contact to helpdisk([protected]) currently not any other request no...First time i am say to m/s.prabha...already inform to my manager...solve the issue with in 2 days but not solve the issue...First time this issue mention to M/s.prabha(Back End Dept) any other request No he ask him....but No any other complaint No already my boss to say .....with in 2 days solve the issue .......now currently card not in use so any other Bill recd....iam not pymt...plz solve and the issue Immdt)

(Notes:Card further details atpresent not explined to any other person)

Customer Name:
==============
Name :Suresh Kumar.K
Company

Name :Mr.Krishnamurthy

Contact.No :[protected]
Branch :Egmore-Branch

Second Time Complaint:
===================
Dear Team,

Customer care Reference No:BL01#08#10#376245#C031
Help Disk Reference No:376245#C031

Your commitment with in 3 days time..........so plz resolve the issue immdt

(Notes:Once change the credit Card (Manhattan Platinum card) &not possible credit Limit high category(Platinum Rewards) & both side not possible cancel the credit card so solve the issue immdt............further any quires send my mail id (sureshkumar.[protected]@airtel.in & sureshkumar.[protected]@airtelmail.in)

Wait for you'r replay so immdt action

Third Time Complaint Locked:
======================
Dear Team,

Customer care Reference No:BL01#08#10#376245#C031
Help Disk Reference No:376245#C031

Already inform the all quires and back end dept reference no......repeated times yesterday send to mail copy currently no response concern dept...Today recd to courier....open it..send to Pin Code on SCB..........currently solve the issue and otherwise proper step by step working...........plz resolved the issue immdt


Thank & Regards,
Suresh Kumar.K
Bharti Airtel Ltd.,
[protected].

Fourth Time Complaint Locked:
=======================
Dear Team,

Today resolve the issue Immdt


Regards,

Suresh Kumar.K
Account Manager - U&R
Bharti Airtel Limited - Telemedia Services,
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
No.45, Alsa Mall, 2nd Flr, Montieth Road,Egmore , Chennai - 600 008.
Mobile : +[protected]. E mail: sureshkumar.[protected]@airtel.in

Fixed Line I Broadband | Mobiles | Toll Free Number I Internet Leased Line I

Our Corporate Helpdesk Number[protected]or) care.[protected]@airtel.in (or) [protected]@airtel.in


Vth Time Complaint Locked:Tmr Cancel the card:
=====================================
Dear Team,

Wrongly commitment to your Bank (SCB) already inform to issue currently not response.....call to help disk no response....waste my time to your department....so final statement Tmr Cancellation the SCB Credit card and handover the all kids and nearest SCB Bank....currently not resolve the issue ...Next month Bill be started so currently your side no any response.....so Tmr cancel the credit card..... waste my time &i am Fooled to your bank SCB....


Customer care Reference No:BL01#08#10#376245#C031
Help Disk Reference No:376245#C031

SCB Credit Card.No:[protected]
Valid From:08/10 up-to Valid Thru:08/13
Name: K SURESH KUMAR
Card Name:Platinum Rewards (VISA CARD)


(Notes:Currently Not in use your credit card because wrong commitment and credit amt very low so already inform to your dept ...your side no response.....so my side tmr cancellation the credit card & handover the all-kids.....at nearest Bank.......Very worst service to SCB)

i converted post paid to pre paid mobile on request from airtel they delivered sim at my door step i deposited the my id ration card &voter id with photo to the person visited my house from airtel due to hand set problem i could not activate the sim on same time after 2o day i try to activate the sim try to contact cst care there was neither incoming nor outgoing i contacted with some one mobile to cstcare they asked me to visit relationship centre i visit the airtel relationship centre they asked to recharge Rs.43/ after recharge only incoming was activated i try to recharge , it was not taking further recharge i again visited another relationship centre they inform id conformation call will come after confirmation only the sim will take recharge without confirmation call my sim was deactivated completely i want air tel either refund me rs.43 or make the same sim activate