[Resolved] Airtel NOP Fair Policy — airtel nop fair policy hidden things | |||
dear sir, i have been enjoying the airtel services on my sony ericsson W810i bearing no. [protected] for couple of years. i am a lifetime prepaid customer using the nop service from the very beginning of my connexion. in the past i knew the above stated service was offered as unlimited. yes it was truly unlimited. my average data transfer per month through it was nearly 1gb. but recently airtel announced that its using fair use policy in the nop for the sake of everybody's benefit.unlike vodafone, there are no official shout about the data limit a customer can transfer per month. the only statement i read from the airtel desk is- the speed will be rationalized if a customer hits the data-transfer-limit.hence his/her data transfer rate will be adjusted/reduced till the end of that month so that all others can enjoy the service without any troubleshoot. but i think it would be better if you open the hidden box out of this policy chest,i.e, whats the maximum data transfer limit per month a customer can enjoy? plse answer. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
dear airtel,
i am fade up with ur actions and interactions with me over the air. time and again you had contacted me yesterday from the same number stated above. you are just wasting my valuable times. i am seriously asking you - are you making time pass with me? cos still now none of my lodged complaints is solved! i still cant make calls to any of my known local numbers, such as [protected], [protected], [protected], and the like. but i can make call to the above local numbers from my reliance number [protected], with a single attempt.
ur conversations over the air seemed to me ridiculous. cos whenever i wanted to know whats the downloading/surfing limit of nop in a month, you just answered that it is 1gb or 2gb( underline it consumer forum authority cos an airtel personnel answered it !). when asked again of the gprs nop you preferred me to contact 121, 12150 or [protected] which you have already blocked without any reason.
for these types of reasons i would like to say i became an alien in my own country where everyday i am forced to abide by ur illegal laws and statements( still in the airtel site one can site Nop as unlimited but its actually limited with the introduction of Fair Usage Policy???)
airtel plse do not contact me if you cant solve my problems. and consumer forum authority plse take this matter seriously.
thanks.
sk roquibul alam
i am fade up with ur actions and interactions with me over the air. time and again you had contacted me yesterday from the same number stated above. you are just wasting my valuable times. i am seriously asking you - are you making time pass with me? cos still now none of my lodged complaints is solved! i still cant make calls to any of my known local numbers, such as [protected], [protected], [protected], and the like. but i can make call to the above local numbers from my reliance number [protected], with a single attempt.
ur conversations over the air seemed to me ridiculous. cos whenever i wanted to know whats the downloading/surfing limit of nop in a month, you just answered that it is 1gb or 2gb( underline it consumer forum authority cos an airtel personnel answered it !). when asked again of the gprs nop you preferred me to contact 121, 12150 or [protected] which you have already blocked without any reason.
for these types of reasons i would like to say i became an alien in my own country where everyday i am forced to abide by ur illegal laws and statements( still in the airtel site one can site Nop as unlimited but its actually limited with the introduction of Fair Usage Policy???)
airtel plse do not contact me if you cant solve my problems. and consumer forum authority plse take this matter seriously.
thanks.
sk roquibul alam
only the local call problem is solved. yes, after 3 months. but what about your recent activities? i had recharged with rs.104 to enjoy nop continually on 30.04.10 at 6.39 pm ( transaction id- [protected]). but till 07.05.10 you turned off the service(on my sister's number aswell) without any reason! is it a punishment for us for writing complaint here? if i wouldnt ring the bell by contacting your senior supervisor following your corrupted customer care service( i had to dial 121 which is invalid, 12118 which preferred me to call 121, [protected] which forced me to ring to 198 and finally when dialed 198 the c c executive extended the line to the senior supervisor due to his ignorance( he wished to puzzle me by telling that rs.104 was recharged by me but it was not meant for the nop serv.)then you simply digested my rs.104. or is it your clever attempt so that i can be disconnected and cant answer your reply here?
in both cases you committed Crime. wistfully or not this is not the question. the question is your Responsibility which i cant see in you. however, there still remains questions on nop downloading/surfing limits that your [protected]@airtelindia.com cant provide. and last but not the least did you ever think for how long i couldnt make calls to my local and important calls? its more than 3 months. think about it. we pay and, therefore, we use every service. i wish to enjoy only the nop service.plse do not force me to enjoy airtel live or rs.98 service(whenever contacted you send airtel live or mobile office settings).
in both cases you committed Crime. wistfully or not this is not the question. the question is your Responsibility which i cant see in you. however, there still remains questions on nop downloading/surfing limits that your [protected]@airtelindia.com cant provide. and last but not the least did you ever think for how long i couldnt make calls to my local and important calls? its more than 3 months. think about it. we pay and, therefore, we use every service. i wish to enjoy only the nop service.plse do not force me to enjoy airtel live or rs.98 service(whenever contacted you send airtel live or mobile office settings).
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sorry to inform you that none of my complaints is solved. 2 days ago i had been contacted by you from the following number:
[protected]. but it they were interested only in my local number disconnectivity problem. there were no trace of queries on other problems lodged by me here.
when counter-asked they avoided the questions.
so my problems remained at the same state. and the confusing idiotic message comes continually in my number:
This is to inform you that our team is working to resolve your complaint and we shall revert shortly regarding the same.
if you failed to quench my relevant 'wh' questions then who will do?
sincerely
sk roquibul alam