[Resolved]  Airtel Postpaid Service — Too much of drop calls since one years and airtel give some previlage of discount but actully not getting any discount in monthly bills

Airtel — airtel service is getting poor day by day

Airtel service is is getting very poor day by day.They cut the money from my balance without any cause.then after they are showing excuse such that..u have done chat...or call for background music... etc,,i m really fadeup with their service.

The Customer Care really don't care about the customer. Perfect parrot in practiced English dictions, a little off-beat question confuses them thoroughly. They put you on hold and ask their supervisor.after long time they left after giving illogical excuse.

Airtel Post paid Service — account not activated even after a week - no proper response from Airtel customer Care

Hi,

I am customer of Airtel Service for the past 8 years.
I hold two post paid accounts. I went to Australia in
2006, but to retain the number I continued paying the
bills propmptly. Airtel Customer Service (Hyderabad
Branch) suggessted me to change the account to Pre paid
as per the new policy (new policy says that if the
post paid number is not in use for 6 months it will be
de activated). As per their suggession, I did the same.
When I came back to India and requested them to change
my account to post paid again, they have informed me that
it is not possible now and I need to open new account and
then can provide me the same number. I have completed all
the formalities and paid an advance of Rs 500. They have
informed that the account will be activated in 48 hrs.
Its been more than 8 days my account is not activated and
no proper response from the Airtel Customer Service.
The customer service team have raised a complaint 16734387 to
the technical team handling such request. For the first few days,
they have told me that the server is down and service cannot be
activated. But its been more than a week and now the customer
service team started saying that they dont have any updates
from the technical team about the account activation status.
Every day I need to call them and remind them. There is
no pro active response and pathetic service from the Airtel.
No body knows what is happening and they in turn ask me questions
about the status of the activation.
As a old customer, I am very disappointed by the way they are providing
me the service.
Please see that some legal action should be taken so that in future other
customers should not be in trouble with this kind of service.

Airtel Postpaid — CHEATING OVER BILLS

Dear sir,
This is in regard to my post paid connection of airtel that landed me with problems. i am a airtel user since last 3 years. initially they were very good at their service but now a days they are looting the customers. i receive my bill at my residential address while i m engagged in a marketing job away from my place so i used to pay the bills over the SMS that i got from airtel or many times even i had to call them to enquire about my bills but since last year NOV 2007 i noticed a hike in my bill for which when i went at my place in holidays i went through the bill and found that they are charging me a monthly rental of 499 as against that of mine 175. when i enquired about the same at the 121 they said that there are ADDITIONAL PACKS that are being activated on my account that too on my request. since then DEC 2007 i am requesting them to deactivate the optional packs but still i have the same problem repetedly. for first 4 months i.e. DEC 2007 - MAR 2008 i had to call everytime when my bill is generated and ask them to correct the mistake and they would just wave off few bugs. but now i m fed up of all this repeting nonsence and nonsence answers at the customer care like we do not have your requst for deactivation, we are sorry for innconvinence this wont happen again etc etc.

if You go through my previous history of bills and will get to know that there is never a delay of payments or any thing so, if still they do not care for a customer the customer has a choice.

Airtel post-paid — Billing issue - poor services

Hi,

I am facing poor services from Airtel Postpaid services, which I am holding for past 4yrs. I had requested for a CUG change in the month of Aug 2007...there started my issues. They have changed the CUG but with some othername as customer. I am paying airtel every month bills, but suddenly I have received a letter in the month of Nov 2007 mentioning that there is due of 1850/-, they also mentioned that please ignore if you have already paid the bill. I started getting calls saying that I have to pay bill of 1850/- which is over due. I have done every thing to resolve this issue, approached airtel customer care, Airtel-Accenture customer care executives/senior people, etc...Finally I got response that there is a/c no change when the CUG is changed so the difference is coming. I have asked for the bills i paid it has clear history for every month, they are saying that the transition period calls are not paid which is 1850/- i.e. between 28th Sept 2007 to 04th Oct 2007. I have asked for the bill details for the above period and got response from the saying that they can't provide the call details.
In this process of 8months, due to deactivation of my mobile services I missed twice my flight, missed many international calls and finally they disconnected my outgoing & incoming (today)...Airtel is really pathatic service provider. I have lost with Airtel & thought of approaching the Consumer Court with all details of mail trails/flight tickets etc.

Regards,
Jupudi Srinivas

About NOP Service — NOP Service is not Working

Sir, My No. is [protected] and I have subscribed to NOP with Recharge of Rs. 95 and Setting have been sent to me and I have also saved them and made as Defaults but when I try to Open google.com or another site then It displays a message that "An Internal error occured, Please report this message to your service provider" . I am in roaming and I have talked to Haryana Customer Care at [protected], But they gave me the No. 121 4 3 and when I try to contact this no. in Punjab they are not responding me because of Haryana No.

Airtel Postpaid Service — Airtel Service getting worse day by day

Hi,

The customer service getting worst day by day . There is no relation between customer service, Airtel and its dealers. They need more than 3 days to update each of them and till that time its only consumer who is the sufferer because of the improper co-ordination between Airtel's own network.
I faced it thrice and going to close my relation with airtel .

Animesh

Airtel Post paid Service — Account not closed properly

I wanted to terminate my cell phone services [[protected]];but not received the deposit back, no proper guidance for the closure procedure, free GPRS scheme but charged without information and now notice is sent thro' a lawyer for Rs.2000.00.
Question is not for the amount of money, but the way Airtel outlet people behave with the customers.The outlets of this company has no trained and permanent staff, owner M/s Sunny Communication, Jail Road, Nashik Road is a fellow who does not listen to the customers and has no ability to resolve the issues.
No matter whatever happens, I will not pay.Let the matter go to Airtel top management.

Airtel Post paid Service — POOR SERVICE AND COMPANY DAILY DISTURBED ME IN MID NIGHT

I have face poor services from Airtel.

No Bills for months.
LAST 4 DAY DAILY TIME 01.00 AM TO 3.00 AM NO. OF MESG ( 500 TO 700 ) COME FROM AIRTEL COMPANY REGARDING AIRTEL LIVE I HAVE PROOF AND I ALSO SAVE ALL MESG IN MY INBOX
AND HIS EXECUTIVE SAY SIR AP APNA MOBILE SWITCH OFF KAR LO MESG ANAY BAND HO JAEGAY
AND I ALSO LOST MY VIP CALLS

I HAVE FACE PROBLEM IN CONTINIOUS IN LAST 4 DAY'S AND ALSO COMPLAINT IN 121 BUT NO BODY HAVE TAKE ANY ACTION
Un-educated cust. care executives. ( MR. BABAN ) ( CALLING DATE N TIME 17/06/08 01.22 AM
tele executive use very bad language with me
Putting u on hold for 10-15 mins.
Complaint Rating:
I hav called customer care 5 times in last 4 days but every one of them is listening complaint again an again but not solving.

I have face poor services from Airtel.

No Bills for months.
LAST 4 DAY DAILY TIME 01.00 AM TO 3.00 AM NO. OF MESG ( 500 TO 700 ) COME FROM AIRTEL COMPANY REGARDING AIRTEL LIVE I HAVE PROOF AND I ALSO SAVE ALL MESG IN MY INBOX
AND HIS EXECUTIVE SAY SIR AP APNA MOBILE SWITCH OFF KAR LO MESG ANAY BAND HO JAEGAY
AND I ALSO LOST MY VIP CALLS

I HAVE FACE PROBLEM IN CONTINIOUS IN LAST 4 DAY'S AND ALSO COMPLAINT IN 121 BUT NO BODY HAVE TAKE ANY ACTION
Un-educated cust. care executives. ( MR. BABAN ) ( CALLING DATE N TIME 17/06/08 01.22 AM
tele executive use very bad language with me
Putting u on hold for 10-15 mins.
Complaint Rating:
I hav called customer care 5 times in last 4 days but every one of them is listening complaint again an again but not solving.

Airtel Post paid Service — AIRTEL IS CHEATING THEIR CUSTOMERS.BILL PAID BUT NOT POSTING BY AIRTEL. THEY DISCONNECT THE PHONE FOR ALREADY PAID BILLS BECAUSE OF THEIR NEGLIGENCE

Am user of airtel post paid mobile. I had paid my bill on Sept 13 for Rs 1163 to the phone [protected]. The Airtel outlet at Residency road who received they said you will get an sms as confirmation. But even after 15 days I did not recieve confirmation. Knowingly to avoid chance of disconnection I sent mail to customer care stating I have apid my bill and not recd the confirmation, therfore pl see that its not disconnected. Got a reply saying your complint ref and will look into. For sudden suprise I kept getting sms and calls saying that to pay the bill. Expalined each caller and to customer care n number of times on the payment. Each time they ask us to go to airtel outlet and explain. They do not have any record for the receipt of payment. I have given my ATM statement and bank main statement as proof. I kept visiting their outlet at Residency road and everytime they say it has been done. Even after 50 days still they are unable to set correct it and even now I get complaint that bill is pending. Meanwhile 3 times they disconnected my conection, after bombarding they reconnected.

Overall Airtel service has come to foot path co level and very low and very poor net work all over. Calls get disconnected all of a sudden during middle of conversation. Consumers do not get to speak to their higher ups neithr get their suprior name add phone. Every outlet we can see system is down, sorry. They do not give receipt for mobile payments.

Airtel Postpaid — Billing issue and Very poor service

HIi All,

Airtel Karnataka (Banglore) is providing the worst support and & customer care in the World!!.I am working in Corporate company and had taken Nine (9) sim cards for me and my family but after one day ttwo nummbers had been given to some other person and 2 simcards not even registered and the address verification person came on 4th December and all the formalities had been done but still now nothing they had done not even enabled my outgoing.After several call and mails still no update and I called customer care and finally asked them to cancell all my numbers as it is no use for me to have the mobile with out outgoing.They had disconnected by gods grace and not they had sent bill by mail for those 4 days without outgoing which included for even the deactivated sim and the Bill for two numbers which had been given to some other person is also is in my name.I had sent mail but still no update on that .The worst and pooverest service by AIRtel if it still continous regarding my bill then I need to go to consumer court.

Totally agree with you even i m facing a problem from last 2 months i called up the customer care 40-50 times to stop the sms service (love tips) which was activated on my no. without any approval and all the amount that i recharge on this no [protected] cut off due to the above said stupid service to whome these people are not stopping at all, they always promise to me that in next 2 days you will not receive any more messages. but things are not changed from last two months now i have 2 options 1st to get the sim out and throw it away or should i appeal in the consumer court for the same..

Can some one please suggest me?

Madhavi S Choudhary.

Faridabad

Airtel — Cheating of bills / poor service

Now the RM keshav gowda doesn't pick up the call and when i send him the msg . he says whatever you want to do you can do .

Quote:

----- Original Message -----
From: docs
To: Nodalofficer.[protected]@airtel.in
Cc: appellateauthority.[protected]@tatatel.co.in
Sent: Monday, March 02, 2009 5:41 PM
Subject: Re: Your Airtel Numbers[protected] and[protected]


Dear Sir,

Still our problem is not solved and we are receiving the bill @ 899 per month for blackberry service for which we have been on yearly basis @INR 7000 and we have been billed for the non calls and we would be left with no option to rather to go for consumer court and also your RM Keshav gowda doesn't have the sense to talk to us.

Urgently need your attention or we would be left with no option.

Tks & Best Regds.
Sanjay Pawar
Systematic Logistics Pvt.Ltd.,
303, Joshi Chamber, Ahmedabad Street,
Masjid(East), Mumbai- 400009.
Tel: +[protected]
Fax: +[protected].
Mob: [protected]
Email: [protected]@systematiclog.com

----- Original Message -----
From: Nodalofficer.[protected]@airtel.in
To: docs
Sent: Tuesday, February 10, 2009 12:18 PM
Subject: Your Airtel Numbers[protected] and[protected]



Dear Mr. Pawar,

We acknowledge the receipt of your email dated 9th February 2009.

We have received your complaint however as per the records available with us, this is the first time you are raising this issue to us. We wish to inform you that Nodal & Appellate Desk is available for any unresolved complaint that you might have. Since you have not previously interacted with Customer Care, I request you to kindly call 121 or SMS your complaint details to 121 or email at [protected]@airtelindia.com. We assure that your complaint will be attended to & resolved. In case, you are not satisfied by the resolution, kindly feel free to call the Nodal / Appellate desk or write to us.

We appreciate your valuable subscription with Airtel and will be glad to have a chance to be of any assistance to you. Should you require any assistance, kindly email us at [protected]@airtelindia.com.

With regards,

Best Wishes
Nodal Officer
Bharti Airtel Ltd.

Dial *121# ( Toll Free) to get instant account information on your mobile screen.




"docs" <[protected]@systematiclog.com>
[protected]:33 PM Please respond to
"docs" <[protected]@systematiclog.com>


To <nodalofficer.[protected]@airtel.in>
cc
Subject Systematic Logistics Pvt Ltd

P Please do not print this e-mail unless it is absolutely necessary P





Dear Sir,

This is regarding the airtel numbers of[protected] and[protected].

First of all there is a pure negligence from your side to inform us about the billing of blackberry services for 899 per month which we have been paying it for a long time. Oher thing the relationship manager Mr Keshav Gowda appointed by you is useless and he does not have the sense to talk to our director Rajesh Lakshmanan.

This is to inform you that when we took the blackberry mobile we had paid the INR 7000 per year for the services. But now we have seen the bills paid by our accountant for 899 per month for more than 1 year without knowingly.
Also we had faced lot of network/ blackberry services problem when your airtel office was burned and we had continued your services. Also one of the problem for the past 5 months we were facing when we were dialing the malaysian numbers the opposite side voice was not been able to hear and we have been charged by you @6.40 per call . But when we had used the other services of friends mobile from vodafone and reliance the voice was able to hear. So its the problem from your side.

Require the kind attention and we request you to first change the relationship manager like keshav gowda who will spoil your companies name and anyway we will be taking action against your RM. Other thing also request you to kindly reverse the charges charged by you to continue the long term relationship we have been having with your esteemed company.



Tks & Best Regds.
Sanjay Pawar
Systematic Logistics Pvt.Ltd.,
303, Joshi Chamber, Ahmedabad Street,
Masjid(East), Mumbai- 400009.
Tel: +[protected]
Fax: +[protected].
Mob: [protected]
Email: [protected]@systematiclog.com



Unquote:

Airtel Post paid Service — No response on complaints filed from Customer Service

My airtel post paid connection in bangalore, all of a sudden stopped working since 29/03/2009 morning, and has still not been fixed even today that is 01/04/2009. I have made repeated calls to airtel customer service, talked with their service representatives, their managers, and everytime they say the same thing, "We ar sorry for the inconvinience, our concerned department is working on the same". Initially they promised that the problem will be resolved within 24 hours, and they also promised to provide regular updates to me, but nothing has happened from their side.

I have even mentioned them, that how many of my important calls are not happening because of this, but even that did not help.

Please suggest the course of action i should take against Airtel, as i have had enough mental harrassment.

Thanks,
Pushpayan

Go to TRAI (www.trai.go.in) and Ombudsmen ([protected]@bharti.in)

Airtel Post paid Service — Call Drop

Sir,
I have post paid connection of cell service provided by you.Since 6th June i am facing problem of call drop specially when I am at home .I lodged complaints at customer service many a time but till date no improvement has been observed.I am sorry to inform you that in case problem is not solved within next 48 hours, I shall be left with no any alternate then to surrender the SIM and go for any alternate service . Please look in to it and revert back.
Thanks
R.K.Vyas
Mobile No.[protected] and [protected]

This is with regards to the bill dellivery to my office which is getting late and late and is delayed for which i have been asked to pay the penalty charges

my number is [protected]

dear sir
I had given an application for deactivation of my postpaid no. [protected] .my confirmation code is 21689893 .but again after one month m getting a bill which contais only the monthly rent as i didn't use it.In between i was getting calls from your airtel executives for transferrig the number into prepaid but i was not interested so i denied them at the end.pls tell me why m getting this bill again..didn't expected such an inconvinience from your company..waiting for your positive reply.

regards
Ashwani juneja
[protected]

Airtel Post paid Service — BIll not delivered at home periodicly

I have not been receiving the airtel post paid bills from past few months... which is causing difficulty for me to get the correct amount details to clear my bill...
please do the needful...

regards

Airtel NOP Service — Not activated service as told

I have recharge rs.104/- for NOP service on 14 nov. at 11 o,clock, but still now i could not accessing this service, i had spoke to the customer care executive lots of time but they did not solve my problem. Initially they told me that the service will activate after 24hrs. But now the time is over but in vain, after that i again spoke to the C.C.executive, now they are telling me that the service will active after 48hrs. What is, this its really redicullous.