[Resolved] American Express Credit Card — Points Redeemed for big bazaar voucher but not received | |||
I redeemed my 4600 points in third week of June against 2 Big bazaar vouchers. However, I have yet not received them. I have called them up twice, first time they told me that the vouchers have been misplaced by thier Blue Dart Courier. Assured me that I shall get them in 2 weeks. However, as I did not get them, I called them again after 2 weeks. This time they told me that the vouchers are out of stock. When I asked them ( Aparajita who attended this call), to discuss the matter with thier senior and get back to me, they were not courteous enough to call me back. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear customer,
Hi I am Priya from Future Group. I regret the inconvenience caused to you. I would request you to write to us at [protected]@futuregroup.in along with the store details, your contact details along with your reference id 4600 and we will surely get back to you.
Regards
Priya
Future Group Care
Hi I am Priya from Future Group. I regret the inconvenience caused to you. I would request you to write to us at [protected]@futuregroup.in along with the store details, your contact details along with your reference id 4600 and we will surely get back to you.
Regards
Priya
Future Group Care
Dear customer,
Just a reminder that we haven't received any response from end.
Regards
Priya
Future Group Care
Just a reminder that we haven't received any response from end.
Regards
Priya
Future Group Care
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Future Bazar Credit Card — Renewed card not received
Hi,This is Prashant an old client of ICICI Bank who is been religiously making dues payment before due date.
It was I who called up these guys to get my card renewed and I was told that since it is been taken by Future Group I have to give confirmation.
So a request was taken and along with that a address change request was taken for which I was told that it will take another 15 days for address change request and 3 days for card to get delivered.
After which I called up in another 20 days and I was surprised to hear that no request was been taken and the full process has to be followed once again and it will take another 15 days.
What should a customer do in this case?
The request is not been taken by customer service department and the customer is simply wasting his time following up with the renewal process, I think future group is not interested in renewing old customers :)
Prashant