[Resolved]  AVA Merchandising Pvt Ltd — ava customer care

AVA Merchandising pvt Ltd — The company is a big cheat--not received the ordered product even after 25 days

Hi,
I ordered for a ladies handbag from AVA merchandising on 3rd of September 2008. The order no. is[protected]. I ordered this product through my HDFC bank credit card since I get some promotional offers on my card. The co promised that I would receive the product in less than 20 days timeline but I havent received a single thing from the Co till date. This sounds too fishy for me. Please investigate this issue.

AVA Merchandising pvt Ltd — receive defective product from company

respected
sir.
i receive product from this company on15th.sept.08.product is completly defective.i contact to customer care on no.[protected] but no one give me response i hold phone lot of time so help me my order details as follow.
order no.[protected].
i think company chit with customer.thanks give me reply

AVA Merchandising pvt Ltd — AVA COMPLAINT RESOLVED

I placed one order with AVA merchandising for a berg multi steamer. i was really not aware that i will be getting a defective piece. after receiving the product i was shocked that the piece is not at all working.

i contacted ava many times & at last my product has been replaced & its fully functional now. i understand that there may be a delay in service but AVA Merchandising is really a great merchandising co. i wish them luck.

I do agree with you Mr.Akshay.
AVA Merchnadising has proved really useful for me, being a frequent traveller i am priveleged to take part in its Scratch n Win scheme. I have taken home some good products at really low prices...Cheers to AVA Merchandising...Natasha Jain

AVA MERCHANDISING PVT LTD IS A FRAUD COMPANY PLZZZZZ DO NOT PROVIDE UR CREDIT CARD INFO TO THEM OR PLACE ANY ORDER...

AVA Merchandising/Gurgaon — Non-refund of Money

I ordered a polar bear mixer griner from AVA Merchandising in the month of July. However, when i did not received the product till the end of July, i ordered for the refund of money stating that i have purchased a new mixer grinder and i do not need this product anymore. Since then i have been calling up everyday but have not received my refund till date. Everytime i call up, i get a new excuse from the staff there that but madam this is in process and will be done in one week and so on. today when i called up again to check the status, i was told that there is no request for refund submitted so far.

Please advise how to do i get my money back as i am sure by now that AVA Merchandising is a fraud company, neither theyb deliver any products nor do they refund money.

Please help!!!

AVA Merchandising pvt Ltd — Non- refund of money

I got information about AVA from citibank mailer in my credit card bill. i had purchased pearl set and silver necklace from them through my credit card on 24 Sep 2008. But both the product when delivered were broken. I asked them to cancel the order and refund the money as i was not satisfied with the quality. But the refund is still not done after3 months also.
Consequences Faced : I have been paying the amount to Citibank as the purchase was through Credit Card and also paid intrest on the same. I have been chasing AVA for the refund since last two months

AVA merchandising — Did not get product even after 2 months

I am not getting any prompt feedback about my order, My Order no number is as follows-
Order No[protected]

I have ordered some items on 13th Nov but still those items are not delivered, but amount has been debited from my credit card on the same day I have called at AVA customer care hundred times but every time AVA executives are giving different reason for delay and assured me that they will call in next 48 hours, but I did not receive any call from company side. Please take action against this fraud company

hi
i am lakshumanan, my mobile no is [protected], i having polar bear mixer grinder, that grinder was not working, now where i want contact, please give me service number
thanks
s.lakshumanan

AVA Merchandising pvt Ltd — Photo frame ordered a month ago and still not received

I am an HSBC Gold card holder and receive the product catelogue with special offer for HSBC holders through AVA Merchandising.On 10th June I ordered the 7inch digital photo frame and told them specifically that I need to gift it for a wedding purpose and my parents are leaving for USA on 8th of Aug from Mumbai so need the product asap.On 13th July my order was booked and I was promised that product will be delivered within 10days anyhow to my given address of Mumbai and I received the sms from AVA with the order number.The order number is HS1138.
Just to reconfirm I called up AVA on 20th July again to reconfirm and informed them about my urgency for the product.They gave me a complaint number which I got on sms.The complain no is c/20/07/09/250.After waiting for 10days I started following up with them.My father simultaneously called them every alternate days as the amount is already debited from my account of Rs 4000/-.
For last 15 days whenever I call them they say that there system is down and they cannot check the status and ask us to call back next day.Till today morning the same answer was given by their illeterate customer care executives.As I was in Delhi last week and AVA is based in Gurgaon, I called them from Delhi to check the status and the executive told me that its already dispatched and somebody will call back on Monday to confirm.Monday, I waited for the whole day but got no call from them.Today being Tuesday, first my father called them and again the answer was that their system is down and they cannot check the status.I was really frustrated with the entire episode as after 2 days I need the product as my parents are flying.I called them in afternoon and spoke to Ms.Neetu the executive.She told me that product is dispatched but cannot check the status as system is down.I told her that being an ISO company how could the company's systems are down for the last 15 days?
I asked her to transfer the line to a senior person but she said she cannot do that and even did not give me the CEO's name.I was frustrated and told her that I am putting a complaint today evening if I do not get a call back from AVA about my product update.She promised me that somebody will call back.I waited till 6pm and to my utter shock some new story was waiting my way.I spoke to Mr.Amit and when i asked him about the status, what did he answer??? Sorry ma'am but we do not have this product available with us in the stock so you order some other product and we will dispatch it in 15 days...I was so irritated that I asked him to give me CEO's name or id to complain.But again he too refused to help me and told me that if I want to take a refund somebody from AVA will call back and will refund the money in 20 days time.As soon as he said this he banged the phone down.
I called back and this time another new guy called Sumit was there.Here comes a new story with new executive- I asked him to transfer the line either to neetu whom i spoke to in morning or Amit whom i was already speaking to half an hour back but he did not transfer the line.So I repeated the entire story.He put the line on hold and told me that my product is dispatched and will take a week's time to get it delivered.This time I lost all my patience as AVA do not have educated executives at first place and secondly they are not even aware of the correct status.I asked him that what is the alternative as I need the product within 2 days.He told me to take a hand delivery from Delhi.I think he was not sure that i will agree on this condition also.As its my requirement and my cousins are based in Delhi so i told them to give the address so that somebody can collect it today or tomorrow.Sumit was not even aware about the process and told me that its not possible today and tomorrow being Rakhshabandhan.I told him my urgency but he said the warehouse is at some other place and office at gurgaon.

I asked him almost 10 times to give me the office address so that somebody from my family can come to office personally and talk to senior and get the product.But he did not give the address and said that you call up on thursaday morning at 9.30 am and tell the executive that you need a hand delivery so they will entertain you. Now comes a twist again...When I said that should i call you on thursday morning so that you can directly help me.He laughed and said-MA'AM WE WILL HAVE TO CHECK THE PRODUCT WHETHER ITS AVAILABLE ALSO OR NOT ON THURSDAY" NOW MY QUESTION IS WHY THESE EXECUTIVES ARE SITTING THERE IF THEY CANNOT HELP ANY CUSTOMER.NO UPDATE ON STATUS, NO UPDATE ON PRODUCT AND NO COURTESY.

My request to all if somebody can help me in filling a case against the fraud company like AVA.tHEY SIMPLY TAKE MONEY THROUGH CREDIT CARD and do not provide the product.Also i would like to appeal to all leading banks like hsbc, icici not to deal with such fraud merchandisers as it creates problem for card holders as we trust these banks.

My money is already gone and if I do not receive the product in 2 days its of no use.Kindly help..

I got Louis quartz watch during travelling through Jetlite Plane on 05/06/2009.It is marketed by AVA
Merchnadising. But it is out of order immediately, It is duplicate. I am not understanding how such type of marketing Jet lite is doing through Ava? So people Pl. be aware.

AVA Merchandising pvt Ltd — Non receipt of item paid for

My Name is Sandra Fernandes
My ICICI credit card number ending with 8101 was debited of Rs. 1999 in July for the purchase of 1 trolly bag which was on offer for ICICI credit card holders. I have not received the trolly bag till date.
Unable to get through on their toll free number and the other cell numbers mentioned on their site are invalid



sandystone.[protected]@gmail.com

Regards,
Sandra Fernandes

hi, AVA seems to be doing this a lot...please tell me if you got a solution? was this consumercomplaints website able to help?

AVA MERCHANDISING CATALOGUE PVT.LTD — NON RECEIPT OF ITEM

I PLACED ORDER NO 538467 ON 6TH OF JUNE 2010 FOR CERTAIN PRODUCTS FROM THE ABOVE MENTIONED COMPANY.I HAVE RECEIVED ONLY TWO PRODUCTS OUT OF THREE ORDERED.ITEM CODE NO i022 BERG TANDOOR HAS NOT BEEN DISPATCHED THE COMPANY,THOUGH PAYMENT HAS BEEN MADE FOR ALL THE ITEMS.I HAVE TALKED TO THE COMPANY OVER PHONE SEVERAL TIMES THE ONLY REPLY I GET IS THE ITEM IS OUT OF STOCK & WILL BE DISPATCHED IN TEN DAYS.IT IS ALMOST NOW SIX MONTHS THE ITEM IS STILL PENDING.THE TOLL FREE NUMBER OF THE COMPANY IS NOT WORKING I HAVE TO SPEND LOT OF MONEY O LONG DISTANCE CALLS AS I AM RESIDING IN MUMBAI.I HAVE ALREADY TALKED TO ICICI BANK AS THEY ARE THEIR PROMOTERS.
THE DETAILS OF THE COMPANY ARE GIVEN BELOW
AVA MERCHANDISING CATALOGUE PVT LTD
PLOT NO 62 SECTOR 18 GURGAON HARYANA 122001
PHONE[protected]

M K KAUL MUMBAI
[protected]
[protected]

AVA MERCHANDISING CATALOGUE PVT.LTD — refund of money

my order no is 351996. i want my money back of the products which i did not get from the last 6 months.

AVA Merchandising Pvt.Ltd. — Non Refund of money

ORDER NO: 431163 FOR SWISS MILITARY BAG (PRODUCT CODE:i089)

IT IS WITH GREAT DISSATISFACTION, I AM WRITING THIS : THAT DESPITE SEVERAL PHONE REMINDERS AND FOLLOW-UP ON MY ORDER NO: 431163 PLACED ON THIS COMPANY IN THE MONTH OF JUNE 2010 AND SEVERAL COMMITMENTS GIVEN BY THEIR PERSONNEL I HAVE NOT RECEIVED THE MERCHANDISE. THE MONEY WAS DEBITED INTO MY ACCOUNT IN JUNE AND IT IS CHEATING WHICH AVA IS DOING IN NOT SENDING MY MERCAHNDISE..THEIR PEOPLE ALWAYS LIE ON TELEPHONE AND ONLY DECEIVE THE CUSTOMERS.MY REPEATED REQUESTS FOR REFUND OF THE AMOUNT PAID GOING UNHEEDED.
NOW EVEN THE PHONE LINES ARE NOT OPERATIONAL & MAILS ARE BOUNCED.

AVA merchandising — Refund of the money

Dear Grievance Cell Officer,

This is for your information I have ordered for some items by the AVA Merchandising Catalog
supplied along with ICICI Bank Credit card in the month of April,10.

But I have not received the full order ever after repeated follow up over phone and by mails.

For last few month there no is also coming as out of services[protected] or [protected])

Recently the this company had started distributing leaflets in airlines also open outlets in major
airports. But I did not get any support from them.

Request you to kindly help me to refund my money.

Regards,

Santanu Chanda
[protected]
[protected][protected][protected][protected]
From: Santanu Chanda/Alternate Channel/K91/Life/Allianz-IN
Sent: 13 September 2010 12:33
To: 'service'
Subject: RE: Status of the order id IC25378
Importance: High

Dear AVA Service Team,

Thanks for reply I have received the order against product code i081 but yet not receive the product i078.

Request you to kindly revert me the status of order or replace any product of the same amount of Rs.5990 which I had already paid to you.

Waiting for reply from your side as earliest.

With Best Regards,

Santanu Chanda | ACT | [protected]

"Take time to think, it is the source of power"

[protected][protected][protected][protected]
From: service [mailto:[protected]@avamerchandising.co.in]
Sent: Monday, July 12, 2010 5:17 PM
To: Santanu Chanda/Alternate Channel/K91/Life/Allianz-IN
Subject: RE: Status of the order id IC25378

Dear Sir,

At the very outset, we deeply regret to note the feeling of dissatisfaction you have been left with during the course of your recent interaction with us. We would like to assure you that it is our constant endeavor to provide outstanding service to our customers and ensure that their experience with us is always pleasurable.

The product i.e. Benetton wrist watch booked was dispatched on 9th July 2010 through courier DTDC via bill no. D03378736 and it will be delivered to you within 2-3 days and the other product code i.e. i078 will be dispatched to you within next 15 days.

We sincerely regret the inconvenience caused. This is definitely not a regular occurrence.

Thanks for your patience and co-operation.

Regards

AVA SERVICE TEAM

[protected][protected][protected][protected]

From: Santanu Chanda/Alternate Channel/K91/Life/Allianz-IN [mailto:Santanu.[protected]@bajajallianz.co.in]
Sent: Thursday, July 01, 2010 11:57 AM
To: [protected]@avamerchandising.co.in
Subject: Status of the order id IC25378
Importance: High

Dear Customer Care Officer,

This for your information I had ordered for two product ( code i078 & i081) against order no :IC25378 on 28th April 10.(For your reference I am attached the copy of the credit card statement).


Request you to late me know the status of the order or refund the money.

With Best Regards,

Santanu Chanda | ACT | [protected]

"Take time to think, it is the source of power"

AVA merchandising — Refund of Money

Hi,

This is in regard of refund of my money for the order which i cancelled.
My Order no was IC25715 placed in May'2010. My customer id was AVA/10/0163660.
Even after calling them for 10 times i didnt got any reply.
The toll free no of them[protected] also stopped working.

Even after 6 months of cancelling my order, i am waiting for my refund.

Please help!!

Thanks,
Pankaj Chomal