[Resolved] Blackberry — No proper response | |||
fromDelson [protected]@gmail.com tosivakumar.[protected]@redington.co.in [protected]@redington.co.in dateFri, Oct 21, 2011 at 1:56 PM subjectRe: FW: Problem with Handset (Reminder 3) mailed-bygmail.com hide details 1:56 pm (2 days ago) On Wed, Oct 19, 2011 at 12:00 PM, Delson <[protected]@gmail.com> wrote: thanks feroz........it was nice speaking to you over phone, hope will get a good response from Mr. Siva, Thanks & Regards Delson [protected] Forwarded message[protected] From: feroz <[protected]@redington.co.in> Date: Wed, Oct 19, 2011 at 11:45 AM Subject: FW: Problem with Handset (Reminder 2) To: parveen.[protected]@redington.co.in Cc: praveen.[protected]@redington.co.in, [protected]@gmail.com, [protected]@rediffmail.com Dear Mr. Parveen Kumar, FYKI. Need your intervension for the below case. No response from location. Dear Mr. Ashwani Jindal, Kindly address the below issue and revert customer for the below IMEI number. IMEI - [protected] Regards, A.Feroz Black Berry Support Toll Free:[protected] | Email Support: [protected]@redington.co.in Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday E-mail Disclaimer: The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience. From: Delson [mailto:[protected]@gmail.com] Sent: Wednesday, October 19, 2011 11:30 AM To: feroz Subject: Re: Problem with Handset (Reminder 2) Hi Feroz, Please revert what is the status of my problem Regards Delson [protected] / [protected] On Tue, Oct 18, 2011 at 10:33 PM, Delson K V <[protected]@gmail.com> wrote: Hi Feroz, No revert till date Sent from BlackBerry® on Airtel From: "feroz" <[protected]@redington.co.in> Date: Fri, 14 Oct 2011 17:11:26 +0530 To: <[protected]@rediffmail.com> Cc: <parveen.[protected]@redington.co.in>; <praveen.[protected]@redington.co.in>; <[protected]@gmail.com> Subject: FW: Problem with Handset (Reminder 1) Dear Mr. Ashwani Jindal, Kindly address the below issue and revert customer for the below IMEI number. IMEI - [protected] Regards, A.Feroz Black Berry Support Toll Free:[protected] | Email Support: [protected]@redington.co.in Hours of operation: 10:00 AM – 06:30 PM, Monday to Saturday E-mail Disclaimer: The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator RIL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience. From: Delson [mailto:[protected]@gmail.com] Sent: Friday, October 14, 2011 4:04 PM To: [protected]@redington.co.in; [protected]@blackberry.net; [protected]@rim.com; bb.[protected]@airtel.in; redington.service.[protected]@gmail.com Cc: [protected]@delsonkv.co.cc Subject: Problem with Handset (Reminder 1) Good Afternoon Sir / Madam, Greetings from Rover Holidays!!! Please find the attached invoice of by Blackberry smartphone model no. 9300 3G Cruve, from last few day i am facing the battery problem, for eg: i have recharged the battery in night checkked the status of battery which was 100% then switched off the phone and in morning when i swtiched it on it was showing me red signal (fully drain) also. the phone gets heated up without charging. When i was purchasing the handset there was a person from blackberry he informed me that i dont have to carry the invoice with me when ever i travell, so i sent one of my office person to take the handset to service center at A-106, UGF, Mall Manhattan, Old Faridabad - 121002, she checked with her system and was not able to trace it also she told there is no such kind of online bill servic by blackberry her name is Poonam thats what she told me over phone, today 14-Oct-11, i went to their service center with orginal copy of invoice to the same service center mentioned above. i told them about the issue with the handset (batter getting drained very soon & handset is getting heated without charging) she told me that i have to submit my handset and it will take atleast 12 working day to get resolved as they have to courier the handset to chennai office, so i asked them to give me a spare handset for the time being, they said that they have only 3 spare handset and all the handset they have given it to other customers, same time there were other 4 customers having problem with blackberry handset, tell me where those customers will go / or who is going to bear the loss. then i asked her how can i get in touch with blackberry customer care she gave me the no ([protected]) i called so many times and there was no response, so finally i called Mr. Ajay ([protected]) M/s Ajay Sky Communications to help me out with it he asked me to speak to Mr. Gagan in the service center and he was on leave, So there was Mr. Sunil ([protected] / [protected]) he told me that they dont have any spare handset and and i asked if they have any email id of blackberry they said they dont have any information, Now again i called Mr. Ajay M/s Ajay Sky Communications, he to told me that you handover the handset to them i will give you my handset, now tell me whose responsibility is to replace the handset, is this is what blackeberry is famous for, now i asked atleast you change the battery so that i can use my handset till i can arrange any other blackberry handset, for that too she told me that they dont have any battery with them so they have get it from their head office which will take atleast 20 to 22 days to get a new batterry, This is my season time where i cannot go anywhere without my mail, WHY DO YOU GUYS NEED SO MANY DAYS TO RESOLVE A SMALL PROBLEM & YOU HAVE ONLY 3 SPARE HANDSET FOR 1 SERVICE CENTER. Please read each and every bit of my mail, and revert back to me ASAP, or my last step will be the consumer court. With Regards Delson Sr. Leisure Advisor +91-[protected] / [protected] / [protected] Rover Holidays Pvt. Ltd. Delhi office: 1C-102, N.I.T Faridabad (NCR of Delhi), Haryana-121001, INDIA Ph: +[protected], 4107006, 4108006 | Fax: +[protected] Mobile: +91 [protected] | Email: [protected]@roverholidays.com | www.vacationskerala.com | yahoo Chat: vacationskerala Cochin Office 29/58 C. Division No.36, Vattekadu Junction, Kaloor-Kadavanthra Road, Kaloor - 17. Cochin - Kerala - INDIA Ph: +[protected], 4027008, Mobile: +91 [protected], [protected] | Email: [protected]@roverholidays.com | yahoo chat: cochin.roverholidays Bangalore office No. 24, First Floor, 100 Feet Inner Ring Road, Koramangala, Bangalore - 47 Tel:+[protected], 42028686| Email: [protected]@roverholidays.com Yahoo Chat: [protected]@yahoo.in Web: www.roverholidays.com, www.vacationskerala.com, www.kerala-honeymoon-packages.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
5 Comments | |||
Comments
i bought a new blackberry pearl flip (8220) from mobile store kolkata in the starting of nov. and just within 3 week it went dead, after which i gave it to redington service centre, lansdown place n it's been over a month they r nt handing me the set . i feel like asking blackberry to return my money, as if this is the scenario of service, then i'll be facing problems everytime.
can someone help me with it.
can someone help me with it.
i my self having problem with my phone iemi - [protected], i am mailing blackberry from last 20 days, ive facebooked them, i tried to contact them on twitter, they are not replying. none till date. BLACKBERRY SUCKS.
Yes I too fully agree. Purchase only from Airtel/Vodafone - never buy from a retailer (Redington). They dont listen at all after sale. If you buy fom any retailer (that means except directly from Airtel/Vodafone) - that means u are buying from Redington - as they import blackberry in India. Redington is the most pathetic blackberry sellers. After sale, they dont respond at all. My personal experience - I kept writing emails, but noone even responded from Redington. I can assure that buying from Airtel/Vodafone is advisable - as they support you in case of support needed later.
ankit
[protected]
ankit
[protected]
Blackberry — no proper response from
Reference: Connection # +[protected] in the name of Mr. PV Prasanna Reddy,I had enquired from the Airtel outlet (Mr. Mohit) at Rajpur Road in Dehradun, Uttarakhand regarding blackberry handset and activation of the blackberry services on the above reffered connection.
They assured me about everything i had enquired about therefore i paid the money to the tune of Rs 21, 990/- in advance vide receipt no 9113 dtd 9-July-2009.
After receiving the amount Mr. Mohit from the Airtel office stopped responding properly and inspite of my vigorous followup the handset was delivered to me after 15 days.
Now they are not responding over the activation of blackberry services. I had requested for Rs 899/- plan but have not received the services activation response.
I regretfully submit that the quality of services at the Dehradun Rajpur Road outlet does not match the big promises that Airtel makes.
I strongly suggest that some action must be taken on such workers in Airtle who are hired for customer services but fail to do the same and cause suffocation to the customers.
Manpreet Singh