[Resolved]  Hindustan Lever's PureIT Water Purifier — Bad / No service support from the company

I made request for battery replacement on 6.9.2010 to customer care. One representative came & replace the battery and made cash payment Rs.510/-+ Net replacemnt Rs.75/- on dated 8.9.2010 on order booking ..but it was not working properly since that day i.e. water is not stored on top level and water is overspreading in front of machine When we complained to that representative he told us that my senior will come next day and check up as well hand over the invoice. Since that day to till date, I made serveral call to customer care, I got sms that both the compalints will be resolved within 48 Hrs every time but till date nothing has been done in this regards. Further sms on dated 17.9.2010 came that your complaint has been resolved whereas no one had visited at my residence .
N.k. sharma
A-595 Shastri Nagar Delhi -110052
Mobile No .[protected]

r/sir i sent a e mail for complain with my cell no. but it is publish in your customer service no. and people contact me for pureit information . i am a doctor an dget disturb by these calls, so kindly remove my contact no.addreess and complaint from u r customer care site.or tell me the way to delete it.
thank you .

my comment no.4

complaint date 1/4/10

dr cm keshari
[protected]@rediffmail.com

I am also an aggrieved customer of this product o[censored]nilever, Pure IT. The company has appointed a call center in Bangalore to handle the complaints as well as order entry for the filter. I placed an order on 8th of Oct and as I write this post, on 14th of Oct, neither have I got a call from their service engineer or the product brought to me. The call center also refused to divulge the name and contact person from the company who could resolve my issue.

Bad customer service as well as service support for a reasonably good product.

Susil Tharian
Kollam Kerala[protected]

plz give me ur service center no. in lucknow.

I Shankar Kandera, resident of Nasik, bought Pure It device no[protected], Sr. No. [protected]. Just couple of days back I replaced micro mesh filter costing Rs.55. On 24th Nov 2010. I found that the bottom of the filter is opened from it's joint. I ordered a new micro mesh filter thru call center calling on toll free no.[protected]. I was told that within one working day i shall get the filter, then I received SMS reading that I have to pay Rs.55/ for the filter and in addition Rs.30/ for installation charges. Today i got a call from HUL's Local Service Provider saying he would charge Rs.30/ additional to the cost of Rs.55/ for the said filter. I called the call center no. just to get the reply that I have to pay additional Rs.30..
I thought HUL is highly reputed company operation in India for decades so I purchased the device Pure It. Now it seems that the company has sold many devices and is not able to coup with service part and the additional money is being charged to the customers which is not fair. A company like HUL can adopt to such practice is unbelievable. BUT THIS IS FACT THAT THE HINDUSTAN UNILEVER LIMITED IS NOT GIVING GOOD SERVICE AND CHARGING ADDITIONAL AMOUNTS FOR THE SPARES.
THINK TWICE BEFORE YOU PURCHASE ANY PRODUCT WHICH NEED AFTER SALE SERVICE.
Shankar Kandera
Customer
Mob.[protected].

This is shinde from Aurangabad Maharashtra. Customer Code [protected]. .Marvell Purifier purchased on10/8/2010.

Very sorry to inform and i am really heart towards the attitude of service department . I have complained no of times for premature expiry of battery kit.On customer care no and local dealer.
I have a strong feeling that the product is sold by the sales people by giving a false and totally wrong advertisement .
. Firstly the service people do not visit the customer and send the report that the complain is attended
.
Next it says that there is no electricity require for using this product. However it worked out to be Rs 5 per day for me as battery has expired prematurely
.
It is now clear that it is more expensive than using electricity device.
. Worst is the response from senior customer care people .They arrogant and treat the customer as illiterate.
I am sure with this attitude of the company, the company will soon fail in selling this product as mouth publicity is spreading a bad image of the company and the product .

WILL SOMEBODY LOOK INTO THIS COMPLAIN.
MY EMAIL ID IS [protected]@YAHOO.CO.IN

Pure It — Company distributors are charging service charges

I have bought water purifier form Pureit company. Until last two years the service charges were not applicable for any type services for eg. battery replacement service. However the co. without notice of consumers have transfered the services to the distributor and the distributor is now charging service for all the service provided. If the complaint is logged for issues in the purifier the distributor charges for the visit, which was promised to be free on the time of purchase. Also any of the service charges are not informed while placing the order for the consumer to take decision before placing a order.

hindustan/pure it — no service

There is a water leak from through-ing oring.1st complaint on 1st february and next complaint on 2nd february till now no one attend the complaint. Is there any one coming to attend or shall , I take the pure it filter to distributer for repair my complaint number is C:[protected] awaiting u r reply.



N.Ravi Kumar
My phone no:[protected]

Dear Sir/Madam,

Greetings from Pureit

First of all, we would want to thank you for taking the time and effort to reach us.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to reply to this mail or call our helpline @ [protected] or [protected]

Rest assured of continued support always.

Regards
Pureit Team

VERY BAD SUPPORT FOR THE SO CALLED BATTARY REPLACEMENT AND OTHERS.

BIPRADAS PAL
CUSTOMER ID : [protected]

i am also an aggrieved coustomer o[censored]nilever pure it ME AND MY ENTIRE FAMILY HAVE GOT STOMACH SET DUE TO THE UNSAFE WATER GIVEN BY PURE IT.TO ADD TO THIS the company has appointed a call center which is of no use and the team leader is leader MR ROHAN is also of no use GOOD FOR NOTHING who does not even no how to speak .who say u can do want ever u want I AM THE BOSS, go and complian who ever you want it makes no differents to him becasue he is the owner . KEEP UP THE GOOD WORK MR ROHAN AND HIS TEAM
I MUST TELL NO WONDERS YOU HAVE STILL NOT YET FOUND WHO CAN CLAIM FOR THE WATER SAFETY...WITH THIS WONDERFUL TEAM SUPPORTED
VERY POOR SERVICE GIVEN FROM THE ENTIRE TEARM SPECIALLY BY MR ROHAN

GWENDLYN G
[protected]

I agree with you 100% ... We are using this product for 2 yrs and in between this time period we have already replaced battery & others parts also so many times but every time we are facing any kind of issue with this product & most of the important thing is that what a bad attitude they have when we are trying to get them and they have given a wrong customer care number. Every time we are getting same problem, and no one is response and also have extreme bad behaviour which is really untollarable...we are fade up with them & I suggest for every customer NOT TO BUY THIS PRODUCT EVER FROM THEM...

I BROUGHT PURE IT FOR TWO YEARS BEFORE. I BROUGHT NEW BATERY BIG BATEERY WORTH OF 510/- RUPEES COMPANY REPRESENTIVE ASKED ME THAT THE BATTERY WILL WORK AT LAST 4 MONT BUT BATTERY HAS TU DEFUSED IN 1 AND HALF MONTH. I HAVE GREAT REGRET THAT I BOUGHT PURE IT AND I AM GET READY TO COMPLAINT THE PURE IT IN CONSUMER COURT.

My self MAHENDRA JINDAL, From Gajraula(U.P) I am doing complaint first time on 26 June 2011 on the customer care number provided them, and they give me my order no. (S11/AMO[protected] AND THEY SAY TAHT WE DELIVER WITHIN 72hrs, but not deliver and i again call on 30june, they give me complaint no- (C[protected], BUT NOT DELIVER, i am again call on 02 july 2011, and they give new complaint no.(C[protected] BUT TILL NOW IT NOT ATTENDED, This show the customer servis by Pure it team very very poor. they give the toll free no. but this is not free and take charga 2rsmin, that is very high charge, and i call 3 times call, and about 60Rs charge, but i not get my services.
Details
Order S11/AMO[protected]/06.11)
COM. NUMBER C[protected]/06.2011)
Again complaint no. C[protected].07.11)

I made request for battery replacement & service My E miil Id S.[protected]@ yahoo.com
Mob : [protected] /[protected]

S.AMARNATH
# 943, 1st Main 6th cross
SRIRAMPURA 2nd STAGE
(Near Srirampura post office )
MYSORE -570023

I made request for battery replacement & service
Mob # :[protected] &[protected]

I made request for battery replacement & purit service
My Mob #: [protected] &[protected]
My Emiil Id = s.[protected]@yahoo.com

Respected Sir

I m from ludhiana (Punjab), we have purchased a pureit in the month of April but now that is not working properly from Last Month.Many times i have complaint in the pureit office for service but still nobody has come so Plz Solve our Problem.

Thanks

Manpreet From Ludhiana (Punjab)

Respected sir/madam
I am Girdhari Chaturvedi Partener of M/S. Harekrishna Traders Mathura .
I would like to inform you that your sales team is not performing well in mathura.
Besicaly we are the C.& F. of Samruddhi Industries Ltd. for Mathura, Agra and Aligarh.if you want to know about Samruddhi go through website www.samruddhi.com My Last year T.O. was more then indian Rs. 100, 000, 00.00 ( One Coror) Only Resantaly I was join your Co. also, in the month of May due to your marketing person Mr. Juned Ayub in the mont h of June there was no transection after words my turnover for the month of may and July for product M05 and Compect only Rs. 375, 450/=
Unfourtunetly I will not continue my Business with your Co. Due to Mr. Juned Ayub becouse his bihaviour is very rood and un professional .
I am not a single diler who is fadup with him there was a big list of dilers they like the pure it but they don’t want deal with him, allways he give wrong commitment and his thinking like a director of Hindustan Unilever his thinking is this what ever he want he can, allways his wording like that, hallo mr. o.k. now I will discontinue business with you.
There are some firm break the business with hindustan unilever and join other Co. or they purchase pureit from outside of mathura due to mr. juned ayub. List is given below

1) Krishna enterprises Bhuteshwar Mathura now he is the Delier of Tata Swachh . as well as pure it also from other city.
2) Vishal agency Chhatta Bazar Holigate Mathura pure it from other city.
3) Naresh Khilone Wale Chhatta Bazar Holigate Mathura pure it from other city.
4) Sari Bihari ji enterprises Krishna Nagar Mathura pure it from other city
5) Raghunath Rai Khurana & Sons .
6) Laxman Brathers .
7) R.K. Eletronic .
8) Brijbasi Steel .
9) Om Shubh Pratik Traders .
10) Roopa Enterprises.
11) Others also list is allmost 25 outlets.
They are engry with him due to him Co. loos our trust and compititor is get this opotunities.
This all are spoling the market there are no fix rate if you come to mathura and ask a pure it rate you can get a single pic in Rs.1650/= due to cross woundry purchase
After starting pure it business I start all these counter my self I reach there and resorve the problems even I was increas morethen 25 new counter if we will continue the business then you find your last year tornover aur this year tornover difference .
Even meny associats told me they like pure it but before me no one reach over there for product if you want prof I can visit with you.

Thanking you

Girdhari Chaturvedi
( For Hare Krishna Traders)
[protected]/[protected]
E Mail [protected]@gmail.com
C C to N S M

Dear Sir,
My Pureit stopped filtering though Battery & is new one. I complained for so many times. Each time they gave separate complaint Nos.& u can also check it how many times i register my complaint .They send me the message that they had attended to & solve ur problem. but my problem is not solving, i was taken ur puriet in march in case if any problem with puriet so replace it & corect my puriet bcoz it is warrenty.when we call on helpline they said we will give you a bst service& m not happy with ur service i talk with pawan vijay subhagi, on customer care they alie with us, people who visit r home m not happy with the service i complaintng form july my problem is not solve my probl is still same .I never seen this type of service ur giving to the customer . i think i was mistake to buy a puriet marvella .no other company give these type of servive given as u r giving.m not sastisfied ur u r service. Such a ur provindndg worstttttttttttttttttttttttttttttttttttt service .M not taking pureit water long time so, kindly solve my problem, & snd somebody immediately who can check correctly

RAVINDER SHARMA
HNO 1213 SECTOR 22/B
CHANDIGARH
MOBILE [protected]