[Resolved] Hitachi Refrigerators — No aftersales service | |
hitachi has the worst aftersales service in Delhi. after months I am still waiting that someone would show up!! there refrigerators are not fit for indian summers . Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 76 Comments | |
Comments
Hitachi 3 Door Refrigerator — spare part & servicing
Dear sir,I was advised by Hitachi service centre,Indore that PCB-SF305 of refrizartor is to be replaced which had cost to me at Rs. 8555/-. This is very much regretful that instead of changing the entire PCB, the parts of the PCB which had damaged should have been replaced to save the cost to the consumer. The service centre people never bothered to see which part of PCB is damaged and they reported that it is Hitachi company policy to change the entire PCB. The old PCB is still lying with me. Secondly the company did not carry out servicing of the refrizator, why? part are not readily available at Indore Secvice centre.
Is there any chance still open to save the cost of PCB just incurred by me, let me know.
On 19/04/2011 i made the complaint that my ref is making noise but till date no response, customer service sends mail that they had spoken to pune center and it will be checked asap .on the top one day morning i recd one S M S that call is attainted and pl reply whether it is ok, Hitachi Service person are so smart and intelligent sitting at there A/C room they solved my problem .whenever called to pune office i get the reply it will be solved asap. i am getting three thing in mind 1) they dont want to solve the issue 2) they dont have i single service person or most imp products are full of complaint due to which service person are so busy
if they dont provide service then they should close there shop and go back from where they had come .
my complaint number is[protected]
if they dont provide service then they should close there shop and go back from where they had come .
my complaint number is[protected]
Hitachi — NON RESPONSE OF MY COMPLAINT
Sir I made a complaint on 20th May 2011 that my service is due on the Split AC which I purchased last year from CHROMA Kamla Nagar. The complaint number given is [protected] but despite umpteen number of request to attend this complaint, no one has bothered to take action on this. The response of the call center executive is even worse. One person says it will be completed within 48 hours, the other person say it will be attended within 72 hours and the third executive says it will be attended within 7 days. All the deadlines have been over but no one has visited my house to attend my complaint. Can you tell me what shall I do . Iam aforwarding this complaint to consumer forum also to guide me what action can I take as a consumer if such reknown companies beahve like this.SK Thakur
Model town delhi 110009
[protected]
From:
PRAMOD B KEDIA
Ahmedabad
To,
Hitachi Home & Life Solutions (India) Ltd,
10th floor, Abhijeet,
Mithakhali Six Road,
Ahmedabad 380 006
Dear Sir,
Sub: Service Complaint in respect of Refrigerator 530 Ltrs, 2 Door
I have purchased 530 Ltrs, 2 Door Refrigerator – Model No R-Z530AND7KX-1 (Item Code[protected] SR No [protected]) vide Invoice dated[protected] which is covered by standard warranty / guarantee without any exclusion whatsoever. I call upon you to replace the product sold to me which contains technical failure and manufacturing defects. The technical failures / manufacturing defects are evident from the fact I was informed that the refrigerator will be required to be (once again) taken to the work shop for ‘modification’.
The entire sequence of events (spanning from 18/04/2011 till date) is noted below to demonstrate that it was a traumatic experience for me seeking much publicized enjoyable experience of a HITACHI product. I was required to chase the customer help line / service centre on a daily basis praying for the redressal of my grievances.
(1) It may please be noted that Installation demo was not given to me as per your standard policy. This was initial deficiency on the part of the company, however, later on (as described here-in-after) I learnt the harder way that there is absolutely no regards for customer satisfaction in your company and all the bombastic claims of the company were totally hollow.
(2) Perhaps, the machine was not working properly right from the day one (first week of November 2010), however in view of the winter season I could not realize that. But it became extremely evident immediately when the summer set on. It was noticed that the cooling in the refrigerator compartment was dismally low.
(3) The first complaint was registered on[protected] vide Service Registration No [protected]. The company engineer came to my home 3-4 times but no solution to the complaint was given. Even when the temperature measuring unit was installed in the machine to monitor the performance, the complaint was closed without the solution and without my knowledge.
(4) I took exception to the complaint being closed without solution and hence again the complaint was logged in on 2-5-2011 vide Service Registration No [protected]. Again 3-4 times the company engineer visited my home and went on saying to me that the machine is working properly. It was shocking for me. The engineers went on citing absurd reasons and went on maintaining that there is no problem in the machine just only to later on admit that the machine required ‘repairing’ and finally ‘modification’.
(5) Since, the machine was not working properly, almost on regular / daily basis I repeated the complaint vide emails. You can verify this from your records. My persistent complaint forced the involvement of higher authorities. They personally found, having spent about 60 Minutes on the site, that there is in fact defect in the machine. For the first time, the company official admitted of the problems with the machine (some where in the first week of May). [I was shocked to learn as to how a company of the stature of HITACHI can afford to give base less responses that machine was working perfectly – Refer to the matters noted in Para 3 & 4 above.]
(6) The faulty machine was taken away for repair to the company workshop during the 2nd Week of May. After a week or so, the machine was returned to my location intimating me that the machine is put in order. There was defect with the ducting and the same has been fixed. Assurance was given that the defect is fixed, that the cooling is restored to company specification and now there would not be the complaint of cooling in the Refrigerator compartment.
(7) However, within 24 Hours, I noticed that in the repaired machine there was absolutely no improvement in the cooling. Still, Cooling was dismally low in the refrigerator compartment. I waited for 3-4 days in the hope that assurance given by company engineers would come true. The defect persisted and I realized that false assurances were given.
(8) On or around 23/05/2011, the higher up at the service centre was informed about the matter. You would be shocked to learn that the service engineer visited the location only on 03/06/2011 and that too not before my persisting telephonic calls. His visit again revealed that it was a fact there was absolutely dismal cooling as I had been complaining. – I was shocked to learn that the company like HITACHI acted so lethargically, took the machine to work shop, kept it for one week and returned it without fixing the problem and still conveyed that the problem was fixed as per company specification.
(9) The story does not end here. Once again there was lethargy. Instead of escalating the redressal of customer satisfaction by acting quickly and swiftly, there were no words heard from the company as to how the matter will be sorted out. Once again, after persistent enquiry, I was informed today on 07/06/2011 at around 4.00 p.m. that the machine would be required to be taken to the workshop for ‘modifications’ to fix the defect.
(10) It is amazing to note that modification in the machine would be carried out. I fail to understand – have I purchased an assembled local machine? The chronological events narrated above proves it beyond doubt that there is a MANUFACTURING DEFECT in the machine.
(11) It is our honest and bonafide belief that in a newly purchased machine modification can never be done so much so that even repairs can be done only if there is some minor problem. In this case, there is some fundamental technical failure / manufacturing defect and it can not be handled in the manner suggested to me.
(12) It may be noted that, during the period from[protected] till today[protected] –
(a) More than 10 times the service engineer of the company (may be 3 to 4 different engineer) has visited my home.
(b) We have talked to various personnel / executive / customer care operator of the company for more than 25 times. Some of the person to whom we came in to contact during these are:
a. Mr Mohan
b. Mr Jagat Gajjar
c. Mr Navin
d. Mr Raksesh
e. Mr Rutvij
f. Customer care operators
(13) The code of conduct of HITACHI (down loaded from Hitachi web site) is reproduced below:
“1.1 Provision of Safe High-Quality Products and Services
1. We will satisfy customer needs and specifications. We will not only obey quality, safety and environmental laws and standards, but also set our own voluntary standards when necessary to ensure the quality of our products and services. We will strive to guarantee safety and realize the goal of zero product defects so that customers can use our products and services with a sense of security.
2. We will respond quickly and sincerely to defects and customer complaints, and strive to determine the causes and implement thorough measures to prevent recurrence.
3. We will construct and administer appropriate quality management systems.”
(14) Following issues needs to be answered by the company –
(a) Does it take 50 days (almost 2 months) to attend to the technical failure / manufacturing defects in the machine (and still not solving the issue) so as to secure customer satisfaction? As per the company’s own code of conduct, response should have been quick and sincere, however, taking 50 days is neither quick nor sincere and that too when the result is still not achieved.
(b) In India, Refrigerator is indispensable in a hot summer. Specifically keeping that in mind, I purchased the refrigerator, however, two out of three months of the summer has passed and I am denied the worth of the money spent on your product Is there any accountability?
(c) The Refrigerator was taken away for more than a week for repair to the work shop. Why was it returned with no improvements at all?
(d) Company is found not adhering to its own code of conduct. Isn’t it a glaring breach of trust and faith against the customer and cheating with the customer who puts confidence in the Brand?
(e) Instead of grace fully accepting that the Refrigerator given to me contains technical failure / manufacturing defect beyond a normal repair, the company wants to modify the same. Isn’t it a breach of product warrantee / guarantee? Should it not be replaced immediately? [It needs to be appreciated that the product sold to me is covered under company warrantee / guarantee without any exclusion what so ever.)
(15) In view of the above, in my bonafide and considered belief, following is required the company –
(i) That the Refrigerator should be replaced immediately;
(ii) That it was a traumatic experience wherein the company has inflicted mental harassment on me, which needs to be compensated at once; and
(iii) That for both the above remedial action, company needs to act quickly and sincerely.
I trust you would be responsive. However, if still the company is not acting quickly, I shall be forced to take action in terms of consumer rights and consumer law for which the company shall be responsible.
Thanks & warm regards,
(Pramod Kedia)
PRAMOD B KEDIA
Ahmedabad
To,
Hitachi Home & Life Solutions (India) Ltd,
10th floor, Abhijeet,
Mithakhali Six Road,
Ahmedabad 380 006
Dear Sir,
Sub: Service Complaint in respect of Refrigerator 530 Ltrs, 2 Door
I have purchased 530 Ltrs, 2 Door Refrigerator – Model No R-Z530AND7KX-1 (Item Code[protected] SR No [protected]) vide Invoice dated[protected] which is covered by standard warranty / guarantee without any exclusion whatsoever. I call upon you to replace the product sold to me which contains technical failure and manufacturing defects. The technical failures / manufacturing defects are evident from the fact I was informed that the refrigerator will be required to be (once again) taken to the work shop for ‘modification’.
The entire sequence of events (spanning from 18/04/2011 till date) is noted below to demonstrate that it was a traumatic experience for me seeking much publicized enjoyable experience of a HITACHI product. I was required to chase the customer help line / service centre on a daily basis praying for the redressal of my grievances.
(1) It may please be noted that Installation demo was not given to me as per your standard policy. This was initial deficiency on the part of the company, however, later on (as described here-in-after) I learnt the harder way that there is absolutely no regards for customer satisfaction in your company and all the bombastic claims of the company were totally hollow.
(2) Perhaps, the machine was not working properly right from the day one (first week of November 2010), however in view of the winter season I could not realize that. But it became extremely evident immediately when the summer set on. It was noticed that the cooling in the refrigerator compartment was dismally low.
(3) The first complaint was registered on[protected] vide Service Registration No [protected]. The company engineer came to my home 3-4 times but no solution to the complaint was given. Even when the temperature measuring unit was installed in the machine to monitor the performance, the complaint was closed without the solution and without my knowledge.
(4) I took exception to the complaint being closed without solution and hence again the complaint was logged in on 2-5-2011 vide Service Registration No [protected]. Again 3-4 times the company engineer visited my home and went on saying to me that the machine is working properly. It was shocking for me. The engineers went on citing absurd reasons and went on maintaining that there is no problem in the machine just only to later on admit that the machine required ‘repairing’ and finally ‘modification’.
(5) Since, the machine was not working properly, almost on regular / daily basis I repeated the complaint vide emails. You can verify this from your records. My persistent complaint forced the involvement of higher authorities. They personally found, having spent about 60 Minutes on the site, that there is in fact defect in the machine. For the first time, the company official admitted of the problems with the machine (some where in the first week of May). [I was shocked to learn as to how a company of the stature of HITACHI can afford to give base less responses that machine was working perfectly – Refer to the matters noted in Para 3 & 4 above.]
(6) The faulty machine was taken away for repair to the company workshop during the 2nd Week of May. After a week or so, the machine was returned to my location intimating me that the machine is put in order. There was defect with the ducting and the same has been fixed. Assurance was given that the defect is fixed, that the cooling is restored to company specification and now there would not be the complaint of cooling in the Refrigerator compartment.
(7) However, within 24 Hours, I noticed that in the repaired machine there was absolutely no improvement in the cooling. Still, Cooling was dismally low in the refrigerator compartment. I waited for 3-4 days in the hope that assurance given by company engineers would come true. The defect persisted and I realized that false assurances were given.
(8) On or around 23/05/2011, the higher up at the service centre was informed about the matter. You would be shocked to learn that the service engineer visited the location only on 03/06/2011 and that too not before my persisting telephonic calls. His visit again revealed that it was a fact there was absolutely dismal cooling as I had been complaining. – I was shocked to learn that the company like HITACHI acted so lethargically, took the machine to work shop, kept it for one week and returned it without fixing the problem and still conveyed that the problem was fixed as per company specification.
(9) The story does not end here. Once again there was lethargy. Instead of escalating the redressal of customer satisfaction by acting quickly and swiftly, there were no words heard from the company as to how the matter will be sorted out. Once again, after persistent enquiry, I was informed today on 07/06/2011 at around 4.00 p.m. that the machine would be required to be taken to the workshop for ‘modifications’ to fix the defect.
(10) It is amazing to note that modification in the machine would be carried out. I fail to understand – have I purchased an assembled local machine? The chronological events narrated above proves it beyond doubt that there is a MANUFACTURING DEFECT in the machine.
(11) It is our honest and bonafide belief that in a newly purchased machine modification can never be done so much so that even repairs can be done only if there is some minor problem. In this case, there is some fundamental technical failure / manufacturing defect and it can not be handled in the manner suggested to me.
(12) It may be noted that, during the period from[protected] till today[protected] –
(a) More than 10 times the service engineer of the company (may be 3 to 4 different engineer) has visited my home.
(b) We have talked to various personnel / executive / customer care operator of the company for more than 25 times. Some of the person to whom we came in to contact during these are:
a. Mr Mohan
b. Mr Jagat Gajjar
c. Mr Navin
d. Mr Raksesh
e. Mr Rutvij
f. Customer care operators
(13) The code of conduct of HITACHI (down loaded from Hitachi web site) is reproduced below:
“1.1 Provision of Safe High-Quality Products and Services
1. We will satisfy customer needs and specifications. We will not only obey quality, safety and environmental laws and standards, but also set our own voluntary standards when necessary to ensure the quality of our products and services. We will strive to guarantee safety and realize the goal of zero product defects so that customers can use our products and services with a sense of security.
2. We will respond quickly and sincerely to defects and customer complaints, and strive to determine the causes and implement thorough measures to prevent recurrence.
3. We will construct and administer appropriate quality management systems.”
(14) Following issues needs to be answered by the company –
(a) Does it take 50 days (almost 2 months) to attend to the technical failure / manufacturing defects in the machine (and still not solving the issue) so as to secure customer satisfaction? As per the company’s own code of conduct, response should have been quick and sincere, however, taking 50 days is neither quick nor sincere and that too when the result is still not achieved.
(b) In India, Refrigerator is indispensable in a hot summer. Specifically keeping that in mind, I purchased the refrigerator, however, two out of three months of the summer has passed and I am denied the worth of the money spent on your product Is there any accountability?
(c) The Refrigerator was taken away for more than a week for repair to the work shop. Why was it returned with no improvements at all?
(d) Company is found not adhering to its own code of conduct. Isn’t it a glaring breach of trust and faith against the customer and cheating with the customer who puts confidence in the Brand?
(e) Instead of grace fully accepting that the Refrigerator given to me contains technical failure / manufacturing defect beyond a normal repair, the company wants to modify the same. Isn’t it a breach of product warrantee / guarantee? Should it not be replaced immediately? [It needs to be appreciated that the product sold to me is covered under company warrantee / guarantee without any exclusion what so ever.)
(15) In view of the above, in my bonafide and considered belief, following is required the company –
(i) That the Refrigerator should be replaced immediately;
(ii) That it was a traumatic experience wherein the company has inflicted mental harassment on me, which needs to be compensated at once; and
(iii) That for both the above remedial action, company needs to act quickly and sincerely.
I trust you would be responsive. However, if still the company is not acting quickly, I shall be forced to take action in terms of consumer rights and consumer law for which the company shall be responsible.
Thanks & warm regards,
(Pramod Kedia)
Hitachi — hitachi a/c very poor performance
I have purchased a hitachi window a/c from kapila electronics pvt ltd b-1/6 community centre kanak puri new delhi-58 tel no[protected]. This AC has never worked properly since day 1. its not working properly I submitted this complaint against it, but nothing was done. We were not given coupons for free services as well. When we submitted complaint for these issues with company's call center at delhi They started blaming dealer's installation. We are not being given any after sales services. Its cooling was least effective as well as poor than an air cooler even after whole night continuous operation. Some of false commitment and fake information provided by the dealer at the time of pre-sales enquiry are as following:-1. Hitachi AC cools faster than OGENERAL, VOLTAS, BLUE STAR and CARRIER.
2. Faster and Maximum AIRFLOW.
3. Chills the room in a very less time.
4. No comparison with SAMSUNG, LG, GODREJ, WHIRLPOOL etc.
5. Lowest electricity Consumption.
6. No.1 in window AC’s.
7. Best after sale support.
Some of the excuses given by dealer:-
1. Due to screeching summer it’s less effective. [While others AC is perfectly working]
2. They agreed that its flow is slow that’s why it takes time to chill the room. [Double time than others]
3. Due to double air flow design, this model has a problem, even they also discussed with company technicians. [Still they are selling and make customer fool]
I request you to help me regarding refund my amount as early as possible. After that bad experience, nobody wants to continue with HITACHI. It had not only the manufacturing defect since beginning and act & conduct of Dealer and Company officials also remained rude and irresponsible in providing service the AC Unit to me which certainly proves the deficiency of service.
I could not get any resolution for the purpose I purchased moreover I involved in contacting and has thus resulted in physical and mental agony to me.
please do respond on my complaint
thanking you
we agree with what have been the feed back of people about Hitachi refrigerators in India.
They have very poor 'service after sales' system.Also customer service people are the worst of it's kind and so are their technicians. We are also facing similar problem of cooling in our Hitachi refregerator eversince i purchased in the year jan, 2009. Despite our repeated reminders and several visits to their office for the repair /replacement of refrigerator, we have failed to get any response from their service head in Chandigarh.
Now the fridge is lying at their service centre for the last several days and still no clue of it's repair or replacement. I would suggest everyone not to purchase Hitachi products as they are not conducive to Indian conditions.Let this International Brand remain off shore only.
Ranjit Singh
chandigarh
[protected]
They have very poor 'service after sales' system.Also customer service people are the worst of it's kind and so are their technicians. We are also facing similar problem of cooling in our Hitachi refregerator eversince i purchased in the year jan, 2009. Despite our repeated reminders and several visits to their office for the repair /replacement of refrigerator, we have failed to get any response from their service head in Chandigarh.
Now the fridge is lying at their service centre for the last several days and still no clue of it's repair or replacement. I would suggest everyone not to purchase Hitachi products as they are not conducive to Indian conditions.Let this International Brand remain off shore only.
Ranjit Singh
chandigarh
[protected]
I Purchased Hitachi Refrigerator in the year 2009 .But with in a year its color gets faint & Within 1.5 yrs its cooling is stopped in the upper section . After so many complaints Engg comes & changed its motor on chargeable basis .But after that its freezer section stopped making ice cubes & after so many complaints till date i.e. from last 4 months nobody attended the complaint.I think Hitachi has lost its name in India atleast.
Amit Choudaha, Katni .(M.P.)
Email : [protected]@gmail.com
Amit Choudaha, Katni .(M.P.)
Email : [protected]@gmail.com
Hitachi — no after sales service
This is to bring to your notice that my Hitachi four door refrigerator,s compressor has not been working and it is still under warranty.I have been registering my complaint since the past 10 days but no body is willing to attend to it.This kind of behaveour from Hitachi is really shockingRefrigerator — Refrigerator is not providing cooling & LG people are not listing at all
I think, i have made a mistake by purchage a LG product, Its a pathetich customer Service. From last 15 days i am regularly making complaint to their customer care No & getting different-Different complaint No's only, no solution, No body is visiting my place to shortout the problem, No body is calling as per commitment of Customer care people.My last complaint No-RNA[protected].
If i doesnt get the solution of the same in next 24 hour, i may go to Consumer court to file a case against LG as my product is under warrenty.
Regards
It is to inform you that I had purchased an Hitachi Air conditioner from one of your dealers in Bhubaneswar namely Bluray Solutions.
The grill of this 1.5 ton ac was broken from the beginning and I am not getting any positive response to replace the same from the dealer as well as your service center.
The behavior of your attendants is very miserable. They keep on giving times but never turn up. Moreover after getting their pockets filled they just don’t care about the customers.
I would like to know the real time required to get this replaced . If it doesn’t happen in a fixed defined set of time I will be forced to go to the consumer court regarding this issue.
The grill of this 1.5 ton ac was broken from the beginning and I am not getting any positive response to replace the same from the dealer as well as your service center.
The behavior of your attendants is very miserable. They keep on giving times but never turn up. Moreover after getting their pockets filled they just don’t care about the customers.
I would like to know the real time required to get this replaced . If it doesn’t happen in a fixed defined set of time I will be forced to go to the consumer court regarding this issue.
I was thinking of buying the new hitachi two door refrigerator in Delhi. Hitachi is supposed to be a reputed brand in US and Japan. But I was worried about the after sales service due to an earlier experience with their personnel; In 2008, I was about to purchase 24 split ACs from Hitachi but was totally turned off by the Company's sales team who referred a shady dealer and subsequently by the attitude of senior sales manager at Hitachi. I finally bought Daikin. After reading various complaints on this and some other forums, I am convinced that Hitachi's after sales service is abysmal. It is also possible that the products they are selling in India are sub-standard. Considering, the present day situation of Japan and by extension most Japanese companies (the growth in Japan is stagnant for last 10 years and most good Japanese companies of yesteryears are losing market share all around the world), I am surprised that Hitachi is screwing up in one of the top markets for consumer products today. What Nincompoops!!! I also detest the haramkhori of their employees who are equally involved in harassing the customers. Go make an honest living with a better firm! Aren't you ashamed? :o
thanx to all ..for this information..i was very keen to buy a hitachi refrigerator but after seeing all comments..i changed my mind to go for samsung or lg brand..i thing samsung will be better choice as their customer service is good...experienced as i am already using a samsung brand washing machine...if anyone hav information regarding samsung refrigerator ...pls suggest...i would be thankful.
@sandeep1980
Avoid Hitachi because my neighbour is struggling with the same issue of bad after sales service. You can either try Panasonic (Excellent product with average service) or Samsung (Good product with good service). I don't know about LG or Godrej, but generally people are happy with their air-conditioners.
After-sales service is pathetic in almost all companies today, whether it is IFB, Bosch, Siemens, Sony, Sharp, Panasonic, Hitachi etc. etc. because the technicians are of low grade with poor training.
Avoid Hitachi because my neighbour is struggling with the same issue of bad after sales service. You can either try Panasonic (Excellent product with average service) or Samsung (Good product with good service). I don't know about LG or Godrej, but generally people are happy with their air-conditioners.
After-sales service is pathetic in almost all companies today, whether it is IFB, Bosch, Siemens, Sony, Sharp, Panasonic, Hitachi etc. etc. because the technicians are of low grade with poor training.
starter box — after sales services
sir,I have purchased an starter box for 1hp -single phase motor from ANAND POWER LTD. , A-99, SEC-58, NOIDA one month ago.
but science starting it is not working properly when i contact to anand power he is saying that we will not give any service to , do what u can do.
starter box is in warnty period but mr h. singh the director of company is not giving me services
please help
Refrigerator — No solution just visits
(Complaint no.- DL [protected] )We launched a complaint on 29th April 2012, regarding double door fridge, as it stopped cooling after coming back from service center. Hopeless service is provided as engineer just visit our home but no solution yet. Its almost a month and fridge is not yet fixed. Already paid 7000/-
ATTEND THIS ASAP.
Regards,
Rohit Kapur
[protected]
This is against the Hitachi refrigerator R-S37SVND we purchased Jan 2010 n its been just 2cyears the refrigerator is showing problem. firstly it had cooling problem and no ice cube was being made by the refrigerator. my compliant has been attended by the service man on 10/5/12 and he claimed no problem. it had a peculiar thing also that if we keep ice cubes in the chamber then it also used to make ice cubes.but within the week problem again occurred but same way it again started making cubes but now for last 1 week it is not making ice cubes only and i have already filed the compliant on 28/5/12 but till today it is still unattended.my compliant no is [protected]. i am very upset with the performance of the product and really worried about the amount of money we have already put in to buy the refrigerator.please look into the matter as soon as possible.
shweta ahlawat
[protected]
shweta ahlawat
[protected]
I have 600 Lt Hitachi refrigerator .The door knobs have already been replaced 3 times but new ones develop cracks within 2 months or so.Repeated complaints to the customer care do not yield a ny result as they promise on phone to attend to complaint within 48 hrs but I have repeatedly complained for complained for past 3 months but no one has bothered to attend to the complaint. Never expected this poor quality of product and still poorer quality of service from Hitachi after paying such a heavy price as compared to the competitors
I agree, I don't think they care.
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![Hitachi Home & Life Solutions India [HHLI] Phone](/img/bn/phone.svg "Hitachi Home & Life Solutions India [HHLI] Phone"){kind=small}
+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
Hitachi — not giving service after sales
Dear Sir,I own a Hitachi window air conditioner that need service. We have been filing complaints with Hitachi helpline every day since 16/4/11 ( daily 2-3 times) and each time we are told that service will be provided soon by their service centre. Till date nothing has been done.we are suffering acute mental agony in this blistering heat, but Hitachi has shown nothing but a very callous attitude and useless and hopeless service. Our complaint no. with their helpline is [protected],
im also providing u the name of executives whom i taught abt that on helpline sonal,disha,sanjay & many more...one month going to complete & no response from hitachi
Sir please take the strictest action against them so that they stop taking their customers for granted.
Amit
delhi
[protected]@yahoo.in