[Resolved]  Home Town Bangalore — cheating on Cancellation and refund

We placed order in Home town Bangalore showroom on 9/9/2009 for a 3 door WARDROBE worth Rs.13999 advance receipt number# [protected]. We were told the product will be delivered with in 20 days. We paid initially half the amount Rs 7000/- and upon receiving the product show room people asked us to pay the rest of the amount. They promised to call us once the product reaches their wearhouse. even after 20 days they never called us. We went personally to show room and paid Rs 6999/- ( both the payments were done using citibank credit card). Total of Rs. 13999/- was paid to Home town on 2/10/2009.

On 2nd they promised to deliver the product within 3 days. They never contacted us again. We were very stress ful with multiple converstations forced them to give us the product early. Reshma agent of theirs called and asked us if we are ready to take a defective product. We lost faith with Tome town then. We called them up and asked them to cancel the order immediately. They assured us over phone the amount will be transfered back to my citibank a/c. We travelled for Diwali vaction to Maharastra. Through out our vacation some one or the other from Home town started calling us and pestering to take the product - delivery is ready. We explained the above thing to atleast 10-15 agents. Still phone calls started coming. All through we told them very clearly to cancel the order - while they were offering some credit vouchers - which are not required. We do not intend to do any purchase as we lost trust on their products - words - communications.

After reaching bangalore we called up Home Town - We were told Imran is the responsbile person and the call was tranfered to Imran. He mentioned that order was cancelled on 20th Oct 2009. Also proactively mentioned that amount will be in our a/c within 15-20 days. We asked him for cancellation number. He said he will call us back and never got back. We tried multiple times to reach him and failed to reach. Today my wife called up Imran to confirm the cancellation number - he told her that he was on leave and travelling and Roshan is responsibile to take up problems in his abscence. We called up Roshan - he took the full details and aked us to call back Imran.

Upon frustration we took their Bosses eamil id: satyamurthy.[protected]@home-solutions.co.in and sent an email.

I feel this is a cheating case and they are trying to play with customers. Our money is blocked with them for alm most 1 month 20 days and they are not giving us truthful responses.Please let us know what next can be done to get our money back to our a/c. or any legal proceedings with them to get justice.

reference docs:
30-35 calls made to Home town overall will be surely recorded through Airtel Billing and BSNL billing. as a proof.
We have all bills paid and purchase orders.
Cancellation number they are denying to give us