[Resolved] Credit Card — settlement | |||
Dear All, My name is Sagar Salvi i am a customer to ICICI BANK. Since last many days i have been receiving a threatning calls from[protected] &[protected] & [protected] name call atul & shah.They report to MR Krishnan as told by them who sit at RPG TOWER.Their executive today visited my residence at around 12.35 & was not ready to leave my place until and unless the payment was made, also they tried to talk very Harsh to my family who was alone at that time.Is this the way ICICI the pioneer to private Banking recover the money from customer. He was for more then 40 minutes making arguments with my family when i was not at home that time.My family was into tears after he left the place.Mr Atul told me that "AGAR TERA PAYMENT NAI MILEGA TOH MERA LADKA UDHAR SE NAI NIKLEGA". I need a settlement which i am approaching from myside from last 6 months. I was cheated from ICICI BANK Agency Called OMEGA who comitted to give me a settlement letter of 30k for which i was told to make a immediate payment of 6500 and rest in 3 installment but after payment they never turned up.Also i had made a compliant against them Sr no is SR[protected]. I agree i used the service provided and i also agree to pay back. But the way this people approach was very disgusting specially to my family i my absence.I hope for a quick revert for PROBLEMS i am facing. Regards SAGAR S [protected] On Thu, 24 Dec 2009 19:31:53 +0530 wrote > Dear Mr.Salvi, We inform you thatyour credit card account has been permanently deactivated due to the non payment of credit card dues. Hence we request you to clear the due balance of Rs.68,702.75 as on December 24, 2009 at the earliest and please confirm executive name and his contact number who as promisedfor settlement. We inform you that on your credit card settlement not possible. Looking forward for your cooperation to help us serve you better. Sincerely, Lingampet Goud Customer Service Officer ICICI Bank Limited "ICICI Bank now offers 7.50% of interest p.a. on fixed deposits for 390 days, 590 days & 8.00% of interest p.a. on 990 days w.e.f. 20.05.2009. Please contact any ICICI Bank branch." CONFIDENTIALITY INFORMATION AND DISCLAIMER: This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank. -----Original Message----- >From: sagar salvi ([protected]@rediffmail.com) >Date: Wednesday, December 23, 2009 02:32 PM >To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com) >Subject: Re: RE: Re: Payment due date reminder Dear Shiva, > >I am trying to say you that i was cheated by one of your placement who called me saying that they are from bank RPG tower cantact no was 43436363. Mr Mishra, they told me to make a payment of 30000 as full and final settlement amount and they will give me the letter. As i was not able to make the full i was told to make a part payment of 6500 Rs and promises me to give the letter within an hour after payment, They kept me waiting at Chembur station for almost 4 hr and never turned up. And since then i have neve made the payment and nor going to make until the problrms are solved. I am not understanding that the above mail was send by me twice but no one had reverted till yet for the cheating and miss repersenting.Plz call me or this case will be not solved until some seniour people like you will not get in. > > >SAGAR SALVI >[protected] > >On Tue, 22 Dec 2009 17:51:39 +0530 wrote >> > > > >Dear Mr. Salvi, > > >We inform you that your credit card account4477 xxxxxxxx9009 has been permanently deactivated due to the non payment of credit card dues. > > > >As on date outstanding balance in your credit card account is Rs.68,040.95. > >We request you to make the complete payment as due date was on December 16, 2009. > >Looking forward for your co-operation. > > > > > > > > > > >Sincerely, >Shiva Shankar > > > > > >Customer Service Officer > > > > > > > > > >ICICI Bank Limited > >CONFIDENTIALITY INFORMATION AND DISCLAIMER: > >This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank > > > >-----Original Message----- >>From: sagar salvi ([protected]@rediffmail.com) >>Date: Monday, December 21, 2009 05:36 PM >>To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com) >>Subject: Re: RE: Re: Payment due date reminder > > > > > >Dear manju, >> >>This is not the card i am taking about 9009 is the last no of that card. >> >>sagar salvi >> >> >> >> >>On Sat, 19 Dec 2009 18:59:55 +0530 wrote >>> >> >> >>Dear Mr. Salvi, >> >>We confirm that your credit card account 4477XXXXXXXX8005is zeroised. There is no outstanding on your card & the same is deactivated. >> >>We have send you thecurrent statement, kindly find the same attached herewith this mail. >> >>We thank you for your patience & co-operation in resolving the concerns. >> >> >> >>Sincerely, >>RaviManuja >>Customer Service Executive >>ICICI Bank Limited >> >>DISCLAIMER: >> >>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. >>You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. >>The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank. >> >>-----Original Message----- >>>From: sagar salvi ([protected]@rediffmail.com) >>>Date: Tuesday, December 15, 2009 07:37 PM >>>To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com) >>>Subject: Re: RE: Re: Payment due date reminder >> >> >> >> >> >>Dear Ravi, >>> >>>I am getting calls from your agency please stop the same and try to solve it ASAP >>> >>> >>>SAGAR SALVI >>>[protected] >>> >>> >>> >>>On Mon, 14 Dec 2009 20:33:36 +0530 wrote >>>> >>>Dear Mr. Salvi, >>> >>> >>>We regret that unforeseen circumstances have prevented us from processing your request by the committed date. Our apologies. >>> >>> >>>We have examined your concern and will need a few days to revert. Rest assured, your query is a priority, and we will revert to by December 18,2009. >>> >>> >>> >>>Sincerely, >>>RaviManuja >>>Customer Service Executive >>>ICICI Bank Limited >>> >>>DISCLAIMER: >>> >>>This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. >>>You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. >>>The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank. >>> >>> >>> >> >> >> >> >> >> > > > > > > Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
I WRITE TO INFORM YOU THAT I WAS HAVING CREDIT CARD NO.[protected] WHICH WAS NOW DESTROYED BY ME TOWARDS MARK OF NOT ABILITY TO OPERATE ANY CREDIT CARD DUE TO CURTAIL OF LIABILITIES.
THIS IS BECAUSE I HAD ASKED MY STATEMENTS WHICH WAS NOT IN RECEIPT BY ME FOR LAST 10 MONTHS INSPITE I WAS PAYING TILL FEB, 2009 WITOUT ANY DISPUTE. NOW ACCIDENTLY I WAS NOT ABLE TO PAY SINCE MAR, 2009 DUE TO HEAVY LOSS IN CAPITAL MARKET DUE TO WHICH I HAD MORTGAGED MY HOME AND PAID THE CREDITORS.
AS YOU CAN SEE MY EARLIER RECORDS WHICH WAS VERY REGULAR WITHOUT ANY DEFAULT FOR SINGLE MONTH. MY TRACK RECORD WAS EXCELLENT BECAUSE I HAD MANAGED MY FUNDS FOR PAYING TIME TO TIME INSTALMENTS. BUT NOW MY LIMIT EXUASTED AND NOW NOT ABLE TO RUN MY DAILY AFFAIRS.
I WOULD REQUEST MY ABN AMRO BANK TO WAIVE OFF MY OUTSTANDING ON THE BASIS OF EARLIER TRACK RECORD IN WHICH WAS PAID NEARLY 10TIMES OF MY OUTSTANDING.
I HUMBLY REQUEST THE BANK TO LOOK INTO MATTER AND STOP HARRASING ME OR MY FAMILY MEMBERS HENCE FORTH, BECAUSE NOTHING CAN BE DONE AT THIS STAGE OF TIME BECAUSE OF CRUNCH OF FINANCE.
HOPING FOR YOUR CO-OPERATION WHAT ELSE CAN I GET FROM BANK
REGARDS,
JAYAPRASAD BANGERA
THIS IS BECAUSE I HAD ASKED MY STATEMENTS WHICH WAS NOT IN RECEIPT BY ME FOR LAST 10 MONTHS INSPITE I WAS PAYING TILL FEB, 2009 WITOUT ANY DISPUTE. NOW ACCIDENTLY I WAS NOT ABLE TO PAY SINCE MAR, 2009 DUE TO HEAVY LOSS IN CAPITAL MARKET DUE TO WHICH I HAD MORTGAGED MY HOME AND PAID THE CREDITORS.
AS YOU CAN SEE MY EARLIER RECORDS WHICH WAS VERY REGULAR WITHOUT ANY DEFAULT FOR SINGLE MONTH. MY TRACK RECORD WAS EXCELLENT BECAUSE I HAD MANAGED MY FUNDS FOR PAYING TIME TO TIME INSTALMENTS. BUT NOW MY LIMIT EXUASTED AND NOW NOT ABLE TO RUN MY DAILY AFFAIRS.
I WOULD REQUEST MY ABN AMRO BANK TO WAIVE OFF MY OUTSTANDING ON THE BASIS OF EARLIER TRACK RECORD IN WHICH WAS PAID NEARLY 10TIMES OF MY OUTSTANDING.
I HUMBLY REQUEST THE BANK TO LOOK INTO MATTER AND STOP HARRASING ME OR MY FAMILY MEMBERS HENCE FORTH, BECAUSE NOTHING CAN BE DONE AT THIS STAGE OF TIME BECAUSE OF CRUNCH OF FINANCE.
HOPING FOR YOUR CO-OPERATION WHAT ELSE CAN I GET FROM BANK
REGARDS,
JAYAPRASAD BANGERA
Hai,
I had a credit card No. [protected] and it got misused on 3/1/09 & 4/01/09 and I informed to customer care to block the card & gave the complete with your complint formate. After wards i have not received any result & i paid the balance which only my usage. afterwards i received the new card i informed the settle my complint, after two months it got blocked.
after wards simply bank is sending the statement & i have getting the calls from some agencies.
last week one person called me for settlement & he affered Rs. 2500/- for settlement. He commited once you paid to 2500/- with in 24 hours your card will be activating and your balance with be writing off.
As per his commitement I deposted to bank Rs. 2500/- after that i have not geting responce from that person I need to know he is from bank of any agency Ph no.[protected].
I need to solve the complete & i want to use the cards. please send the clarity.
I had a credit card No. [protected] and it got misused on 3/1/09 & 4/01/09 and I informed to customer care to block the card & gave the complete with your complint formate. After wards i have not received any result & i paid the balance which only my usage. afterwards i received the new card i informed the settle my complint, after two months it got blocked.
after wards simply bank is sending the statement & i have getting the calls from some agencies.
last week one person called me for settlement & he affered Rs. 2500/- for settlement. He commited once you paid to 2500/- with in 24 hours your card will be activating and your balance with be writing off.
As per his commitement I deposted to bank Rs. 2500/- after that i have not geting responce from that person I need to know he is from bank of any agency Ph no.[protected].
I need to solve the complete & i want to use the cards. please send the clarity.
I WANT TO INFORM THAT 4 YEARS BACK I USED A ICICI BANK CREDIT CARD(CARD NO-[protected]) AND TIME TO TIME I MADE PAYMENTS ALSO.BUT AFTER SOME TIME I MET WITH SOME FINANCIAL FROBLEM.AT THAT TIME I LOST MY JOB ALSO.BUT I WANT TO SATTLE MY DUES SO 6 MONTHS BACK I CONTACT WITH ICICI BANK CREDIT CARD DEPARTMENT.THEY HELP ME.THEY OFFERED ME SETTLEMENT AMOUNT AT 23000 IN TWO BREKS THAT IS 11500.ONE IN SEP-11 & SECOND IN OCT-11.SO I MADE MY SEP-11 PAYMENTOF 11500 WELL IN TIME.BUT IN OCT-11 MY ONE DAY OLD SON HOSPITLISED IN TULSI HOSPITLE KANPUR(I HAVE ALL THE PAPER).MY SON WAS IN NICU FOR 14 DAYS.I SPENT ALL MONEY WHICH I HAVE I TAKE SOME LOAN FROM MY RELATIVES.AT THE SAME TIME I INFORM ICICI BANK ALSO THAT I AM IN BIG PROBLEM AND ASKED FOR SOME MORE TIME THEY GAVE ME THE TIME.BUT ONCE AGAIN I WAS IN FINANCIL PROBLEM BECAUSE I SPENT 2 LACS IN HOSPITALS.SO PAMENT WAS DELAYED.STILL I AM UNABLE TO PAY BUT SOMEHOW I WANT TO GIVE REMAINING 11500.BUT THEY ASKING FOR 16500.BUT I DO NOT HAVE THIS MUCH OF MONEY.PLEASE HELP ME.I ARRENGED 11500 FOR SATTLEMENT.
THANKS
UPENDRA PRATAP SINGH
KANPUR-[protected]
THANKS
UPENDRA PRATAP SINGH
KANPUR-[protected]
Sir/ Madam,
This is Prem shankar gupta a
customer of HDFC bank who has a savings and credit a/c for a very
long time.
I am i so upset, worried and
tortured by your debt (collection) dept. Reason i happened to know
that my
amount was blocked in my savings
a/c i was told to get in touch with collection dept, i did so and to
my
surprise they told that the amount
which is Rs 30, 000/, was blocked as i have dues on my credit card and
when i told them that i have a
settlement for my credit cards they had no clue, first they told that
i was lying
then they demanded for the letter i
was so surprise to know that the very people had no updates on my
credit
a/c which shows the incapability or
lack of work interest which spoils the brand name like HDFC. So i
order
prove myself that i was telling the
truth i requested them to have a visit at my place at their convinient
time as i
had no time to make it at their
office they simply denied in a very rude manner and this happened when
the customer was coporating in all
possible manner so i went to the debt management office and showed
them the letter. They agreed that i
did have a settlement but the payment was not made full that is why
the
settlement is not valid one i told
them that i was suppose to pay the settlement in two instalments i
paid the
first one in month of march and my
second instalment was suppose to be paid in april, i was in my home
town
in april for some urgent issue so i
called up and explained about the situation to the employee who was
handling my credit card a/c so he told
me to pay minimum Rs 1200/ i said that i dont have my banking info so
he gave me my credit card number and asked me to pay and the rest as
soon as i am back in pune i agreed. i
just want make a point that i acted as i
was told by the employee. When i came back to pune and up to pay the
remaining amount they said that have not recieved the Rs 1200/ payment
and they demanded the full amount of the second instalment i said that
not possible i have made the payment and i gave them a copy of receipt
of the payment made on the a/c.They took the receipt and said that
they would get back after rectifying the mistake. They never did so i
called as many times as i could but everything was in vain. It was
this month that i found out myself why my credit a/c dont show the
payment of Rs 1200/ as the credit card number given to me was wrong.
I told this to the dept people of Hdfc they told me that i was lying
and why will the employee give me wrong credit card number i told it
might be a mistake. And they asked me to proof it i said first you
never believed about the settlement letter and now when i have proved
you are asking me to prove again something that you people should have
look into first. Ok i said it can be proved if you people pull up
calling database conversation of the particular dates. But they said
all we can do is take the payment and nothing else is what you will
get or can do here and aske me to leave.
I want some severe action on the employee
who was so rude and insulting to me as her action was not satisfactory
after giving the info, she should have had a word with the employee
who was handling my a/c first she told me that she has already done
that and she got the feed back that the settlement is null and void if
this feed back was really given by the delhi branch as this a/c is a
delhi a/c and the the employee is Mr gaurav sharma even he should be
dealt in a severe manner, you will find his details below as you read
the mail not only this the pune debt dept employee first asked me to
come to the office and then told that i was not called by her it was
me who came one fine day. As per terms and policy a customer is
suppose to know all possible aspect of the a/c as if why his a/c was
blocked what payment have the bank of credit dept not recieved what
payment he is suppose to pay she told me that she was not obliged to
do so and told me that it's my mess and i should have the updates of
the a/c all she had was a piece of paper and nothings else and this
action was done by somebody who has a designation of asst- manager.
This shows her incapability or lack of work interest as she was
suppose to come pu with optoin and solution you will know details as
you read the mail and my credit card a/c to be settled and my amount
to be unblocked as soon as possible if this doesn't happen, i will
take the appropriate action on HDFC bank and i will see that none of
my friends, relatives and family have any a/cs of HDFC . I am giving
you the detail of the employee who is handling my credit a/c now. Her
name is Susma Vichare, designation- Asst- manager, her he extention
number is 8071. It the pune branch in swargate, the building name is
cybernex the office is on 3rd flr. My banking details are as follows-
[protected]- hdfc credit card number.
0150223- the Ref no of the settlement letter
Rs 7150- the settlement amount to be settle in two go which is 3575 each.
[protected]- HDFC saving a/c, A/c name- Prem shankar prasad gupta.
My contact no- [protected], [protected] pls try the first number first.
The HDFC employee who provided me the settlement letter
and was handling my a/c was Mr Gaurav sharma, employee Id-40387 and
the other guy was Mr Ravi.
Hi,
I am giving you the details of wrong credit card number given to me
by your employee.
It's- [protected], I have made payment of Rs 1200 on this
a/c and the date is 27/04/2007 and the the branch is HDFC of boring
road, it's branch code is-235 if i am correct. I have the receipt. I
also wanted to know regarding the complain that i have made and what
action have you people taken.
Would wait for your reply.
Regards
Prem gupta