[Resolved]  ICICI Bank Credit Card — Fraud by ICICI bank

I would like to bring to your attention following facts about the unethical and illegal practice of ICICI Credit card division and bank and cheating being done.

A Credit card No - was issued to me on November 2002 which got expired on November 2004 . First The bank charged [debited ] annual fees from my savings bank account towards the annual charges while It was issued a life time free of cost basis and Later this was amount credited to my card account which is still unused and unnecessarily blocked for no fault of mine.

On August 2007 I was shocked to receive a SMS alert informing that Some transaction has been conducted through the card issued to me .Since I had not used this card at all therefore I immediately informed the customer care to block the card and transactions through this card.

I was assured through a telephone call from your customer care division that needful will be done and card has been blocked.

After that my credit card statement issued to me for the period August- September 07 reflected an amount of Rs.17958/ only to be paid to the bank for the transactions supposedly conducted by me . I informed the customer care that these transactions have not been done by me at all and I had already informed customer care about it.

Subsequently a fresh statement reversing the amount of Rs. 17958/ was issued pending enquiry into the matter.

After some time bank issued statement reflecting the amount again which I had not spent through my card.

I had sent many letters and emails to charge back department [ as advised by customer care ]to explain how transactions have been conducted and authorised by the credit card division but no reply on the matter has been sent to me till date about it.

Subsequently I met one of your employee from credit card collection Mr Ankit Goel ( Rohini Delhi Branch )to resolve the issue but he neither resolved nor revert on the case despite of my rigorous follow-up.

Now from January 2008 onward Your recovery agent start to calling me and abusing me for delay payments and on 1 st March 2008 I received an SMS that ICICI bank has transfered an amount of Rs. 20,760.00 from my Saving Bank accountno .This has been done without any information, discussion or knowledge .
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Aug 13, 2020
Complaint marked as Resolved 
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Credit Card of ICICI Bank — Extra Charges Levied on Your Account

Our Payment was always in advance.But we never got any bills and any receipts.Our Paymet due was Rs. 2205.33 but they are asking us to pay Rs. 3322.32. When we went for queries they misbehaved with us without considering that we are 4 year old customer. Till now there were no disputes o[censored]s with the bank but this time they are harrasing us without any reasons. Our all insurances and savings are in this bank. We always paid payment in advance but we will not pay anything extra. If this is continued then we will go to consumer courts.

Kindly Send us the bill of Rs.2200.30 and we will do the payments otherwise nothing.

Our Credit Card No. Is [protected]
Hi,

my credit card Statement in April-09 not recived

please send the statement in my email ID

Thanks
pls activate my credit card

[protected]

D.GOBU
Hi Team,
>
> Your person.s always playing me every time. I don't want to
> talk any other person. i want to talk Mr. Devadas Monohar
> then only i will pay other amount what happened my last
> payment of Rs 1900/- that is collected me Mr. Devadas
> Monohar and i have spoken for that for the first amount of
> settlement. i don't go to to pay before discussion with Mr.
> Devadas Monohar. because this is my second discussion for
> the settlement amount. please inform Mr. Devadas Monohar to
> call my number. because i tried is mobile that is not
> working.
>
> For your kind information, already i have paid more amount
> for my card. i am using card Rs 6K only but i am paying
> nearly 40K. you check with my account also and consider me.
>
>
> Reduce the amount and confirm me the amount. and also open
> my account i will deposit every month of Rs 1000/- for my
> account. because now my salary has been reduced.
>
> Thanks & REgards,
>
> N. Udayakumar.
>
>
>
>
>
>
My name is Sumit Mittal. We subscribed to ICICI Bank Credit Card (Card No.: [protected]), in the name o[censored]ma Devi Mittal. During August 2008, we did not recieve our bill from ICICI on time, and so our payment couldn't be on time. Since then we haven't done any further purchases from the same card but we are receiving increasing amount of bills as late fines. We had a talk with ICICI customer care, but every time they say that the person who closes credit card account is not present right now, please call tomorrow.

We twice made payment of late fees as the final settlement payment against closure of account, but the bills are not stopping. In my opinion, it is an intentional act by ICICI, to continuously harass customers, by sending them bills late and by keeping on increasing the late fine. Also, their settlement is never final and they will keep sending bills to extort money. It is unethical and should be checked.

I request that strict action be taken against ICICI for the same and they should be asked to compensate our mental harrassment through a fine of atleast INR 1 lakh.

Sumit Mittal
[protected]

ICICI Bank Credit Card — harested to me and torched again and again

dear sir,

i was alredy paid to cash in bank against credit card but icici bank rekvry staff call to me and they said you pay to money 46000 but i was alredy paid use again more mony but they staff phone to me vash languge toulk to with me and wife and my office staff and (MARATHI - kahi muli tya office madlya lagel te shabda vapartat ani bhadkvtat mi he shabda ikun ikun kantala ala ahe tari mi tumhala vinanti karto ki ya bankevar kaydeshir karvai karne.) so i request you please see this matter and handle it needfully and oblige


thanking you,


yours faithfully

vijay
Dear Mr. Pingle,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Credit Card’ as the subject line. Request you to provide the relevant details of your credit card, along with your full name and current contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank
Dear Sir,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Credit Card’ as the subject line. Request you to provide the relevant details of the credit card, along with your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

savings account — Fraudulent charges

on 22.06.2009 an unauthorized charge of Rs22304 was deducted from my ICICI A/C No.[protected], details of which ICICI bank had no clue, as the Loan EMI was always getting deducted from my HDFC A/c. I really feel cheated at this point of time, as I had never authorized ICICI Bank to deduct the EMI’s from this A/C and am sure that the bank does not hold any authorization proof for the same. Also I would like to highlight that, on speaking to your phone banking representatives in the loan department, I was told” You owe the money and we have the authority to enter into your any ICICI account” and disconnected the phone. I believe I am your customer and do not deserve to be treated like that. I really had to spend almost 2 hours on the phone and still did not any solution. Let me also tell you that the customer care is there because the customer is there and without customer, companies do not exist. I want a reversal for the all the charges that the bank took from my account in fraud, as the approach is inappropriate and unacceptable and if ICICI Bank does not take any action on the same, I would be enforced to take stringent actions against it and people working for it who did not offer any support on the same.

ICICI Bank Credit Card — HASSASSIN

I am a regular customer of ICICI BANK and a settlement was made for 47000/- for the card no. [protected] in the month of february and they used slang and again they are calling me so i stopped the payment a cheque of Rs.47000/- as they started disturbing me and my family. the phone i am receiving is from [protected] and i am ready to pay the settlement amount but they are not giving me any selltement letter. The payment will be made in two part. Please inform me what to do and mail me ar my E-Mail Address. The settlement was been made

ICICI Bank Credit Card — illegal charges charging from 2 years

Respected sir,

this is to inform you that icici bank is charging me a charges since 2007 to 2009 near about 18 months in name of auto debit return fees charges and auto debit return insufficient fund.

according to them my credit card a/c has the ecs system, for the payment of the card.but the logic is that I HAVENT AUTHORIZE THEM TO do so my credit card a/c no is [protected]. I have also made the complaint to their caller but none of them had given me the reply aginst it .

so i request you to do the need full actions and help me to overcome it.


THANKING YOU .



YOUR'S TRULY

AMANJAISWAL

ADD- CA16/2A RAIL PUKURROAD.
KOLKATA-700059
Dear Nadia,
I am Ashvin J Patel from Surat, I had been met with the copycat case explained above. My Credit card was charged 21, 138.00 INR by Ezeego One Travel on 8th June and I had also called same matter by any of your said representative from Mumbai land line no. ( which i did not saved on that time while he made me call )
I also lodged a complaint with enough details said by ICICI phone banking officer and sent a fax with my details requested.

meanwhile, I need to know why still i received icici email statement to me? actually the above fraud was under investigation and it is not my liability to pay the amount, so please do stop sending me email statements and kindly let me the latest updates on my icici credit card fraud. I am in worry that is it advisable to have an icici credit card in future or not?

kindly reply me soon on the same above,

thanks and regards,
Ashvin J. Patel
ICICI CREDIT CARD NO. [protected]
email : [protected]@yahoo.co.in
I want to know the status of my icici bank credit card and my membership no is [protected]

ICICI Bank Credit Card — FRAUD INTERNET TRANSSCTION

WE ARE USING ABOVE SAID YOUR BANK CREDIT CARD SIENCE LAST APROX 3 YEARS VERY HONESTLY AND PAYING CARD PAYMENT REGULARDLY AND CAREFULLY TIME TO TIME

ON 13th JUNE 2009 AT 12:50pm I RECIVE ONE CALL FROM No.[protected] FROM UNKNOWN PERSON WHO SAID ME THAT HE IS CALLING FROM ICICI BANK MUMBAI AND BANK IS OFFERING ME NEW CREDIT CARD ON BEHALF OF YOUR EXISTING (ABOVE SAID) CREDIT CARD AND ITS LIMIT WILL HIGHER FROM EXISTING CARD NEAR 85000/- AND ALSO DURING TALK HE INFORM ME ALL MY PERSONAL INFORMATION LIKE FULL NAME, COMPLITE CARD NUMBER, CARD TYPE AND SUCH OTHER THING WHITCH ARE MY PRIVACY INFORMATION WITH ICICI BANK, THAT IS IS WHY I GET TRUST WITH HIM THAT HE IS CALLING FROM ICICI BANK, HE TOLD ME THAT FOR ISSUE SAID CARD, I HAVE VERIFY MY CARD INFORMATION WITH HIM AND I VERIFY AND CONFIRME DETAIL WITCH HE SAID. AFTER HE WAS GIVEN ME NEW CARD NUMBER, NAME WITCH AS PRINT ON CARD, CARD TYPE, AND SUTCH OTHER DEATIL WITCH WILL I RICIVE 10 TO 15 WORKING DAYS FROM ICICI BANK ON MY ADDRESS

AFTER ONE DAY ON 14th JUNE 2009 NEAR ABOUT 6:50pm, I RECIVED SMS FROM BANK IS THAT
(A TRANSACTION OF INR 10, 940.00 ON 14-JUNE-09 ON CARD XXXX3001 IS MADE AT EZEEGO ONE TRAV. AVAILABLE CR. LIMIT IS Rs. 29, 060.00 TOTAL CR. LIMIT IS Rs.45, 000.00) AND ONE MORE SMS I RECIVED FORM BANK IS

(A TRANSACTION OF INR 750.00 ON 14-JUNE-09 ON CARD XXXX3001 IS MADE AT INDIAIDEAS.COM AVAILABLE CR. LIMIT IS Rs. 28, 310.00 TOTAL CR. LIMIT IS Rs.45, 000.00) AS WELL AS I RECIVED ABOVE SAID BOTH SMS TOGETHER I JUST UNDERSTAND THAT I DID NOT MADE THE SAID TRANSACTION WITH MY ICICI BANK CREDIT CARD AND ON THAT TIME I WAS AT MY HOME AND I IMMIDIATLY CALL TO ICICI BANK HELP LINE NUMBER AND I TOLD HIM I DID NOT MADE THE ABOVE SAID TRANSACTION AND THEY SAID ME TO BLOCK MY CARD TO BECOME SAFE
AND I AGREE WITH HIM AND REQUEST TO BLOCK MY BOTH CREDIT CARD IMMIDIATLY TO BE SAFE AND THEY BLOCK MY BOTH CARD THEN AFTER I BECOME LITTLE SAFE

AFTER THIS ALL I MADE CALL TO No.[protected] THAT GUY WHO WAS CALL ME ON 13th JUNE 2009 AND GET REPLY THAT MOBILE SERVICE COMPANY HAS STOP SERVICE ON THAT NUMBER AND THAT IS WHY I BECOME SURE THAT I WAS RECIVE THE CALL ON 13th JUNE 2009 WAS FRAUD PERSON WHO DID THIS TRANSACTION.

STILL I DID NOT UNDERST HOW HE GUY GET ALL MY PRIVACY INFORMATION WITH BANK TRULLY WITCH HE TOLD ME, THAT MEANS MY PRIVACY INFORMATION WITH BANK IS LIKED FROM BANK DATA AND SUCH KIND GUY IS MAD FRAUD TO THE BANK CUSTEMER. AND WE ARE NOT SAFE AND SURE WITH HAVING ICICI BANK CREIDT CARD IS’T IT ?

SO DEAR RESPECTED SIR PLEACE CHEK MY ALL ABOVE SAID TRANSACTION VERY CAREFULLY AND HOW MY PRIVACY INFORMATION LIKED FROM BANK DATA TO SUCH FRAUD PERSON AND ALSO REQUEST TO CREDIT MY ACCOUNT WITH BOTH ABOUVE SAID AMOUNT (Rs. 10, 490.00 AND Rs. 750.00) WICH I DID NOTE MADE I AM NOT ABLE TO PAY BECAUSE OF MY PRIVACY INFORMATION LIKED FROM BANK AND I GET FRAUD CASE BY GUY THAT MEANS I HARRASED THRU BANK MISTAKE AND BECOME THIS FRAUD CASE

SO DEAR SIR DO NEED FULL FOR MY ABOVE SAID CASE AND MAKE IT URGENTLY AND CLEAR MY ACCOUNT AS SOON AS POSSIBLE

ICICI Credit cards division — harrasing me by giving SMS to my mobiles

Sir,

My credit card No. [protected] S.T.JAIRAJ

This is to your response which i recieved on my mobile message from icici Ph No.[protected] on[protected].52 pm.


Their was a problem in the month of Feb-09 i hope you have recieved mails from me regarding that problem and you have sloved that problem
you told us to pay Rs.1200 Change

I have paid Rs.1300/- in the month of May-09 and after that
you have sent me a messages that my problem is sloved and you have revised my credit balance.

i recieved a statement that i have to pay minimum balance Rs.650.00 before Ist June-09.

I have paid a cheque of Rs.650 Karnataka bank somajiguda cheque no.137230 Date 30-05-09.
i have recieved a message on my mobile that you have recieved a cheque on 2-06-09.
and it was debited in my account on 3-06-09

after few days i have recieved messages on my mobile you have to pay amount if you have paid ingore the message nearly 4 to 5 times i have recieved.
it was mentally distribing me because no customer care call i have recieved
from you and you are sending only messages why? because to reply the message no address or if we want to talk to customer care no proper phone no.( lengthy dail on phone)
How you are sending the messages with out proper communication from your side over a phone .sending message has become only on way message
is it right legally ?

Then i have recieved a statement for June-09 which shows minimum payment Rs.650/-

and i have drop the cheque dated 30-05-09 Karnataka bank somajiguda Rs.650 cheque no.158103 and today i have recieved the message
that we have recieved the cheque then after some time i have recieved a message that my credit card was blocked.

i have used once the credit card since i have recieved
only icici lomborad persons are alloted me a medical insurance that you monthly Rs.650/- only that iam recieving a statement.and i am paying regularly
i have all proofs bank debited amount.

i know credit card it self harrasement
why you are with out communicating me over phone and sending one side messages
it is spoiling my mental peace because it resembles throwing a stone by hiding somewhere.
if it continues i have to send a legal notice on mental harrasement
if not i have to file a case in court on you

I am a busy Legal consultant.
i need not to write sections and reason for file a case on icici credit card division
i hope you know very well or your legal department knows very well about harrasment cases and i will ask you penality to pay for disturbing my mental peace
by seeing messages like this my B.P level has increased and it will spoil my health condition

please look into the matter and do need full as early as possible

jairaj

ICICI Bank Credit Card — Levy of and Harrassment for Unjustified Interest Charges

I hold ICICI Bank Platinum Card and for last 2 months I am being harrased for thier system error which shows an outstanding amount of INR 230, 000.00. ICICI Bank Customer Service Centre has many times admitted this mistake and have regreted this but haven't rectified it in their system. Every now and then I get calls from their recovery agents for apayment. I am being harrassed for last 2 months despite promises that no one would call me henceforth.

I am so disturbed that I am planning to file criminal complaint against ICICI Bank.
i have undergo deep agony and stress when i find that about rs.17000/- to my wife's account was mis credited . as a add on cardholder i tried customer care by revealing all identity but the care is adamant that primary card holder should contact.when the primary cardholder is unable to access there is no courtsey toredress the grievance. but instead the customer started to direct me to pay the minimum. Even the e statement now created show that they are levying Rs.1260/- as late fees.this is adirty experience and i happened to be the two or three card member seriously thinking to close the accounts.
Dear Mr. Juneja,

Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service – Credit Card’. Request you to provide the relevant details of your card, along with your full name and contact details.

We will be glad to assist you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

ICICI Bank Credit Card — New clause authorising Card holders employers to make deductions

As per new statement received by me, a new Clause is being added, that in the event of non payment of their dues, Employers will be asked to make the deductions from salary.
This is highly discriminatory.
Only employees are being covered and not others.
How can they ask my employer, who has not come in the picture till now, be asked to deduct the unpaid amount from salary.
Regards,
M N Rao

icici bank credit card — unauthorised billing

I had a icic bank credit card no:[protected].
I have received a unauthorised billing state ment from icici bank towords my credit card.But i have not purched any one from sep.2008 to till date.previously i gave a complaint for setright the wrong billing and block my credit card. In dec22;2008 statement shows dues=rs.2042.05 payments&other credits=rs.3092.83 then credit balance=rs.1050.78.Further billing staments are wrong. so please send my credit balance with interest by cheque.Other wise I will proseed to leagal action.
amavullingm,
cerdit card no.[protected]
ph.no.[protected].
vizag
dt.01/07/2009.

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