[Resolved] Indian Railway / IRCTC — WRONG TICKET ISSUED

Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Indian Railway / IRCTC — WRONG TICKET ISSUED

R rksethi from Mumbai, Maharashtra

SUB.:- COMPLAINT FOR MISLEADING THE PASSENGERS REF.:-PNR NO. [protected] (ROU-HWH) The above mentioned Ticket / PNR was issued to me (Booking Date 22 Nov; 2010) for the travelling by 8006 Koraput Howrah Express for the Date of Journey 05 Dec; 2010 by 2nd AC, between the sector Rourkela to Howrah. But when I reached the station at Rourkela to board the train I was totally shocked to know that the particular train is on diverted route since last 5 to 6 months and not cross through Rourkela station. I was totally helpless to move Howrah as unable to get reservation in any train, beside this I was advised by customer care of IRCTC to proceed for TDR formalities for the said ticket instead of cancellation, as the chart was already prepared. I proceeded for TDR formalities of the above ticket and also cancelled the following onward tickets;- 1. PNR. No. [protected] DOJ 07 Dec; 2010 HWH-BBS Train – 2073 BBS Jan Shatabdi Express 2. PNR. No. [protected] DOJ 08 Dec; 2010 BBS-ANGL Train – 8106 BBS-ROU Inter City Express 3. PNR No. [protected] DOJ 08 Dec; 2010 ANGL-BBS Train – 2894 BLGR BBS Super Express I am surprised to see why the tickets of diverted route / cancelled trains are issued which are not running through stations since long period and even in railway site “train running position” the trains are shown running at time. Due to this negligence lot of passenger are harassed. I have suffered a big loss financially by cancelling the all tickets / tour visits and unnecessary staying in a hotel at Rourkela along with that mentally harassed. Along with this I have to kept wait for my refund against the Cancelled / TDR tickets. Kindly let me know what the action is to be taken for the misleading the passengers. Regards, Rajeev Sethi [protected]@rediffmail.com 08 December 2010 [protected] Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

pareshdas

from Gurgaon, Haryana

IRCTC — issuance of tickets

It has been quite disgusting that while issuing a ticket for a family Indian Railway does not look into the age of the passengers and whether they are belong to a family and how they will accomodate their children. Online ticketing through IRCTC has become a big headache for million of customers in our country. My name is Paresh Das. I had booked a ticket from Howrah to New Delhi for my family vide PNR no. [protected], The ticket was issued in two coaches. one coach is alloted for myself and my wife which again given different berth. And another coach is alloted in to my two minor children and again in two different berth and very far. One child is alloted berth no. 8 and another is alloted 72. Now how a family could separate their children apart and leave them in such a condition for which Railway is resposible for any untoward incident takes place.
It is very much a serious concern while issuing a ticket for a family. Because issuing officer must understand when a person books his/her ticket for his/her family the ticket should be issued in such a manner so that the family should not stay apart.
Under these circustaces I request to look into matter on above PNR no. given and adjust ourselves while travelling from Howrah to New Delhi in one coach.

PARESH DAS
1/9406A, WEST ROHTASH NAGAR
DELHI-110032
MOB: [protected]
email: [protected]@gmail.com

yashpalsksharma

from Kolhapur, Maharashtra

Indian Railway — wrong information on accommodation

Dear Sir

Today is 22/01/2011 & i am looking accommodation availability on indianrail.gov.in of below detail

Train # 16532 Garib NawaZ Exp. From Hubli JN to Ajmer for dated 23/04/2011 sleeper class. As attached file Screen1 date 23/04/2011 is disabled, if i go thru calender selction option, becasuse (reservation date is out of range), But if i manually insert 23/04/2011 it is shwoing waiting list 301 for sleeper see attached file screen2.
I just want to know & confirm that is this website problem or all ticket SOLD out before 90 days.

Please look into this matter & reply me.

Thanking you, & waiting your reply.

Yashpal Sharma

saxdutta

from Kharagpur, West Bengal

WRONG TICKET ISSUED
SUB.:- COMPLAINT FOR MISLEADING THE PASSENGERS
REF.:-PNR NO. [protected]
TRANSACTION ID :- [protected]

The same problem has occurred for me. The above mentioned ticket was issued to me ( Booking Date16th Jan; 2011) for the travelling by 18478 KALINGAUTKALEXP for the Date of Journey 22 Jan; 2011 by sleeper from Kharagpur Jn. to Cuttuk

When I reached Kharagpur Jn. station I was shocked to know that the train-route is diverted since last couple of months and it will not be crossing Kharagpur jn.

I mailed to IRCTC customer care just now. Please help me by informing what I can do against this and how I will get the refunds.

Regards,
Saikat Dutta,
23rd Jan; 2011
[protected]@gmail.com

njrom2003

Same problem here for KALINGAUTKALEXP on date 7/10/2011 from Rourkela to tata I booked 3 AC ticket online at irctc.co.in
But when I reached rourkela I was told that train has been diverted to Jhrsukhda.I had to another train that time(supposed to be a replacement) to tata but train does not have any AC coach.What a cheating.Why allow to book something which is not available/running?