[Resolved]  Irctc — Delay in TDR Refund

Address:

Delhi

From: Pushpa Singh <[protected]@gmail.com>
Date: Wed, Apr 14, 2010 at 3:45 PM
Subject: Cancellation and Refund
To: [protected]@irctc.co.in

Dear Sir/Madam,

I would like to bring into your kind gesture that I book my e-ticket (Train no.4005, ticket cost, Rs. 776/-, from Varanasi Jn- NDLS) to travel on 11th April'10. but I could not as the train was late for indefinite period of time (till 1.30 am I was on the platform but it did not reach) so ultimately I had to catch another train.
on 16th April'10 I filied the TDR for Refund & after exhastive correspondences I could get only 50% refund (Rs. 388/- only) on 17th August'10, while as per rules of Indian Railways (reflecting on the Website) if the train is delayed for more than 3 hrs. then the passenger is eligible to get a refund of 100% of the ticket cost (in my case it should have been Rs. 776 in stead of Rs. 388/-). After getting 50% refund again I represented the case & till now no action could take place.
My concern is; if the rules are so clearly spelled out then why there is inordinate delay and the refund amount is not as per the rules. in spite of several requests my concern could not be properly addressed.
therefore I would take liberty to request you to kindly look into the matter to expedite the process to save our energy, time and mistrust on the system.
I am sure this is the right form to share our problems and to get viable solutions.

I have appended some relevant correspondences for your kind perusal, please.

Thanking you,


With Kind regards,

best regards,

dr. pushpa singh
fortis healthcare limited





To whomsoever it may concern


I wish to bring into your kind concern that I booked my E-ticket to travel from Varanasi (BSB) to New Delhi (NDLS) for 11th April ’10 (Ticket appended). But unfortunately the train was delayed for indefinite period of time. So ultimately I took another ticket for Garib Rath as I was told on the reservation counter that it’s departure is at 7.30 pm. Regarding cancellation, I was told, as mentioned in the E-ticket, that it can only be done through website. Unfortunately the second train (Garib Rath) also started after six hours from the scheduled departure time and I reached home in the evening of 12th April’10 and due to unusual delay I could not reach to my workplace.
On 13th April’10 when I tried to cancel the ticket it could not be done by giving reason that chart was prepared. But it is illogical as it is very obvious that when I did not change my journey plan & I had to come back by the same train then obviously I would not cancel the ticket. Since the train was delayed and till 2.00 am (till I was on the Railway Platform) it did not arrive then what was the option left for me, who was carrying E-Ticket.
Therefore I would request you to kindly look into the matter & reimburse the total ticket as mental agony and inconvenience cannot be compensated.

Thanking you,


With kind regards,

Dr. Pushpa Singh
Fortis Hospital, Noida-201 301
Mobile: [protected]


Pushpa Singh <[protected]@gmail.com>
[protected]@irctc.co.in

dateTue, Aug 3, 2010 at 12:41 PM
subjectFwd: Cancellation and Refund
mailed-bygmail.com

hide details Aug 3


Till date the in TDR History "Refund under Process" is reflecting. kindly look into the matter. Pease do the neddful in time bound fashion.

Best regards,

Dr. Pushpa Singh


[protected] Forwarded message[protected]
From: Pushpa Singh <[protected]@gmail.com>

Date: Mon, Jul 26, 2010 at 4:46 PM
Subject: Fwd: Cancellation and Refund
To: [protected]@irctc.co.in



It's still pending. kindly look into the matter to provide me Refund in stipulated period of time.

Best regards,

Dr. Pushpa Singh

No 2003/IRCTC/ERTD/Refunds Dt.17.08.2010

Sub:- Refund of E-Ticket PNR No: [protected]


Dear sir,

With Reference to your TDR for the PNR No:[protected], we are glad to inform you that Rs.388.0/- has been credited to your Credit Card /Debit Card/ Bank Account on 17-Aug-2010.
Kindly check the refund credited and acknowledge us the same.
In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected]
With regards,
TDR TEAM


Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/NR Railway on 27-Aug-2010 .We have already issued Reminders on 17-Jul-2010 to concerned railway to chase up the case.But despite reminders refund is yet to be received from the concerned railway.Now we have sent another reminder on 4-October-2010 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
With regards,
TDR TEAM