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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 7, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 495

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D
debasishmishra78
Jun 19, 2012
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I booked railway ticket vide PNR no-[protected] in train no 12841, doj - 16.06.2012, 3A, HWH to CTC, D Mishra, T Rath and Praneel (4years) RQWL 08 and 09. dtd 05.06.12 at 15:08hrs.
At final chart, status was- Booking # 01-B3, seat 01,and # 02 - W/L - 01. As I was journing with my family with a baby, it was impossible to travel with E-ticket waiting list. Instead of making it RAC, the IRCTC confirm one ticket. Asking the TTE, refused to allow two persons in one confirm ticket. It gave me harassment and I travel in General ticket in other train. Please take necessary action for returning of my money expended for the tickets

thanking You
Aug 13, 2020
Complaint marked as Resolved 
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    S
    stsona
    Jun 15, 2012
    Resolved
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    Address: Bangalore, Karnataka

    Hi,
    I have cancelled the IRCTC ticket on 6th jun 2012. The PNR number is [protected] to travel from bangalore to chennai on 8th June 2012.
    The refund status shows as refuned in the IRCTC site. But i didn't get the amount yet in my credit card. I have done the transaction through CITI bank to book the ticket. The Receipt number in IRCTC site is shown as IRCTC 7341-[protected]. The amount is Rs. 435

    Please help me on this.

    Thanks and regards,
    Thangam
    Aug 13, 2020
    Complaint marked as Resolved 

    Irctc Refund — ticket was not reserved and money is taken from my account

    when i booking my ticket i entered all the card details and then i click payment option suddenly power cut .then ticket was not booked and money was cut in my account .in my irctc canclled they tell refund your money but money was not came
    PNR No:Â [protected]
    Cancellation ID:[protected]
    balance not refund in my accont
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      N
      nikunjshah2012
      from Pune, Maharashtra
      Jun 14, 2012
      Resolved
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      IRCTC.CO.IN not opening in morning 8am to 8.30am

      Address: Pune, Maharashtra

      Anybody wonders what technology irctc.co.in uses…as today I could not open the site from 8 am to 8.30 am at all. Even with 2mbps connection the site failed to do anything.

      Sometimes even when the page loaded to fill the form for train inquiry, calendar did not load and u cannot enter the date manually, forcing to relogin.

      Other sites like facebook, gmail etc has millions o[censored]sers logged in simultaneously and...
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      sankars.k
      from Chennai, Tamil Nadu
      Jun 14, 2012
      Resolved
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      Address: Chennai, Tamil Nadu

      I received my SBI IRCTC credit card one and half month before, but still i did not get any Shubh Yatra login details. Already i sent mail to [protected]@irctc.co.in 10 days before. Please help.

      My details:
      Name : K Sankar
      Shubh Yatra No : [protected]
      Mail Id : sankars.[protected]@gmail.com
      Mobile: [protected]
      Aug 13, 2020
      Complaint marked as Resolved 
      I have received SBI IRCTC CARD with Subh Yatra membership number but till now I am unable to login Subh Yatra yet, perhaps it requires Subh Yatra Username&Password. I am failed to book my train tickets by using SBI IRCTC CARD through Subh Yatra for a big group of my family during Puja vacation.Keep request to forward my SubhYarta username & password in my email id or in mobile.Thanks. My details:- Arpita Chakraborty, mail ID [protected]@gmail.com ---- mobile no: [protected] Subh Yatra Membership no: [protected] .

      IRCTC SHUBH YATRA — not received the Shubhyatra login details

      I have received the Shubyatra SBI Credit card from irctc 3 weeks back .i have mailed to [protected]@irctc.co.in for creating the user id password.Still i did not received the shubyatra user id. pls help me and take the necessary action
      P Satyanarayana
      Hyderabad
      I have received SBI IRCTC CARD with Subh Yatra membership number but till now I am unable to login Subh Yatra yet, perhaps it requires Subh Yatra Username&Password. I am failed to book my train tickets by using SBI IRCTC CARD through Subh Yatra for a big group of my family during Puja vacation.Keep request to forward my SubhYarta username & password in my email id or in mobile.Thanks. My details:- SAMKUTTY CHACKO, mail ID [protected]@rediffmail.com ---- mobile no: [protected] Subh Yatra Membership no: [protected]
      I received my SBI IRCTC credit card one and half month before, but still i did not get any Shubh Yatra log in details. Already i sent mail to [protected]@irctc.co.in 10 days before. Please help.

      My details:
      Name : m.kannan
      Shubh Yatra No : [protected]
      Mail Id : kannan.[protected]@gmail.com
      Mobile: [protected]
      I received my SBI IRCTC credit card, but still i did not get any Shubh Yatra log in details. Already i sent mail to [protected]@irctc.co.in 10 days before. Please help.

      My details ----
      Membership Number - [protected]
      Name - Janak Kumar Narang ( J K Narang )
      Mobile Number[protected]
      e-mail - [protected]@gmail.com

      Rgds.
      shubh yatra card
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        R
        Rangnathnagappa
        from Mumbai, Maharashtra
        Jun 14, 2012
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        Address: Bangalore, Karnataka

        Today (14/06/2012) I have done an online transaction to purchase a ticket on12459 NDLSASR EXP from NEW DELHI to JALANDHAR CITY boarding on 14/07/2012 for ROHIT KUMAR. Unfortunately after the payment was made through CANARA payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon... came up without giving me the confirmation of the payment and neither the ticket is generated.AS i tried again to book tickets but the same error came. due to which i have lost 812 rs . transaction id are [protected] and [protected].

        This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

        Expecting a reply as soon as possible.

        Thanks and Regards,
        Rangnath nagappa
        Call me: [protected]
        Aug 13, 2020
        Complaint marked as Resolved 

        IRCTC INDIAN RAILWAY — Account opening problem

        deficulties in opening a account
        they not send password to my email in 2 month of time period

        mail id[protected] [protected]@skips.in
        username-------- ramesh300
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          K
          Karthick.icwa
          from Chennai, Tamil Nadu
          Jun 13, 2012
          Resolved
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          Resolved

          Address: Erode, Tamil Nadu

          I tried to book ticket in IRCTC and the transaction failed.But even after 5 days since transaction my bank account not credited with refund and also in IRCTC the status showing settlement done.
          Aug 13, 2020
          Complaint marked as Resolved 
          Respected sir,
          I wanted to book a railway reservation ticket from Ahmedabad to Kharagpur on 30/04/08.My account id on IRCTC is gita_maity. I have tried to book the ticket through my SBI ATM -cum debit card, but all the transaction has failed. When i have checked my account Rs 537.00 is debited from my account. I have called the concern authority, they assured me money will be refunded to your account with in few days. I have mailed several times to [protected]@irctc.co.in. At last they told me to send the bank statement. I have send them statement on 24/05/08. Till today they have not reply me and not refund Rs. 537.00 .
          I have given last three conversation
          Dear Sir,
          My Account name is gita_maity.
          Though i have send this statement previously again i am sending so that i can get back the refund. Sir please see the matter, i have mailed you 6 times. I have not got the refund till now.
          I have attached here with the copy of ATM statement.
          The transaction dated 30.04.2008 which is marked with an arrow is the failed one for which tricket was not booked.
          Please look to it and cater to the problem at the earliest possible.


          Regards,
          Biswajit Maity
          Sci/Eng-SC
          Space Application Centre
          Indian Space Research Organization
          Ahmedabad-380015
          atm0001.pdf
          115K View as HTML Download
          Reply

          Forward


          care
          Dear Customer, With regards to your mail we would like to inform you that we ...

          May 24 (11 days ago)
          careLoading...
          May 24 (11 days ago)
          care to me

          show details May 24 (11 days ago)


          Reply



          Dear Customer,


          With regards to your mail we would like to inform you that we have forwarded your request to the concerned department. You will get back reply shortly.

          Thanks & Regards,
          Sunil Kumar
          [protected]@irctc.co.in
          www.irctc.co.in
          [protected]

          ----- Original Message -----
          From: BISWAJIT MAITY
          To: care
          Sent: Saturday, May 24, 2008 12:15 PM
          Subject: Problem regarding failed transaction and refund status

          ***********************
          No virus was detected in the attachment no filename
          No virus was detected in the attachment no filename
          No virus was detected in the attachment atm0001.pdf
          ***********-***********

          - Show quoted text -
          Dear Sir,
          My Account name is gita_maity.
          Though i have send this statement previously again i am sending so that i can get back the refund. Sir please see the matter, i have mailed you 6 times. I have not got the refund till now.
          I have attached here with the copy of ATM statement.
          The transaction dated 30.04.2008 which is marked with an arrow is the failed one for which tricket was not booked.
          Please look to it and cater to the problem at the earliest possible.


          Regards,
          Biswajit Maity
          Sci/Eng-SC
          Space Application Centre
          Indian Space Research Organization
          Ahmedabad-380015

          Reply

          Forward


          BISWAJIT MAITY to care

          show details Jun 1 (3 days ago)


          Reply


          Dear Sir,
          With reference to your mail to me on 24/05/2008, You have told i will get reply shorly, but sir i have not got any reply regarding the transction of the account gita_maity on 30/04/08.For this date ticket was not booked but money is debited from my account, that statement i have already send you two times.For this transaction i have mailed you 7th times.
          Sir please tell me whether Rs. 537.00 will be refund or not. I am unnecessary wasting my time and money to mail and call you. Is it the right way to treat the customers?
          OK sir if possible please refund my illegal debited money Rs. 537.00

          Thanks and regards
          Biswajit Maity
          Sci/Engr-Sc
          SAC(ISRO)
          Dept of Space
          Govt of India
          Ahmedabad-380015


          - Show quoted text -
          Previously I was using "SBI ATM-cum-Debit Card " facility. But today there is no this option on indianrail site. Now how can I book my ticket. I have only SBI ATM/DEBIT card. This is the best way to pay online. Railway must include this payment option again
          Why the payment option "SBI ATM-CUM-DEBIT Card" option is not avilable on payment(IRCTC.CO.IN) . Is there any option to make payment through the "SBI ATM-CUM-DEBIT Card"
          Dear sir

          with regards failed by ticket booking

          sir, i booked ticket from new delhi to chennai in tatkal quota but during my processing time my internet connectivity failed i could not receive my ticket. but the money taken from my SBI account so please refund the money(Rs 698).

          my irctc id is entomohan

          thanking you

          By,
          A. MOHANA SUNDARAM
          [protected]
          sir plz i wnt 2 c my booked history detail, when i c d detail i c only no booked history how should i com 2 no all d cust care no r busy tell me any tollfree no or raipur local person 2 contact

          TCS — Have not got the refund for cancelled e ticket

          I cancelled my 2 e-tickets with PNR no.[protected] and [protected] on 27th april 2009.It's status is also cancelled, but i have not get the refund amount in my account.Till when can i expect it.Kindly resolve it as soon as possible as i badly need it.
          dear sir
          i booked a ticket from guwahati to new jalpaiguri which was a failed transaction. till date the amount has not been refunded back to my account.the transaction id is [protected].please do the needful
          I am very happy for IRCTC facility. But i have a question ?
          MY question is that i have booked a ticket from Patna to S. bakhtiyarpur, then the charges taken by
          irctc is 20/- urctc charges and Rs.10/- estra transection charges and on the other hand a person has
          booked ticket from Patna to Arariya then the irctc charges taken by irctc only Rs.10/- Why ?
          While the distance of first ticket is 201 kms and the distance of 2nd tickets is about 300kms.
          Dear Sir,
          I like to inform you that today(03.07.2009) I tried to book e-tickets AC-3 for four persons in the names of S. Chakraborty(42-M), S.Chakraborty(41-F), S.Chakraborty(11-F) and L.Mondal(20-F) on 1st October.2009 from Krisnarajpuram(Bangalore) to Howrah (Kolkata) by Yashbantpur Howrah Exp(2864) .I applied and paid the money through my SBI ATM-CUM-DEBIT CARD no.[protected] holder name SRABANTI CHAKRABORTY. Around 10, 000/- has been debited from my account (as the bank is closed I couldn't verified exact amount).
          Please do the needful to get my money back as early as possible as I have to buy the tickets immediately.
          With regards,
          yours faithfully,

          SRABANTI CHAKRABORTY
          Dear Sir,
          I like to inform you that today(04.07.2009) I tried to book e-tickets AC-3 for four persons in the names of S. Chakraborty(42-M), S.Chakraborty(41-F), S.Chakraborty(11-F) and L.Mondal(20-F) on 1st October.2009 from Krisnarajpuram(Bangalore) to Howrah (Kolkata) by Yashbantpur Howrah Exp(2864) .I applied and paid the money through my SBI ATM-CUM-DEBIT CARD no.[protected] holder name SRABANTI CHAKRABORTY. Rs.4863 /- having the transaction id no -[protected] .has been debited from my account.
          Please do the needful to get my money back as early as possible as I have to buy the tickets immediately.
          With regards,
          yours faithfully,
          U have charged commission of IG08759415 & IG08759712 Rs 10/-each(total Rs.20/-) for the failed transactions.kindly refund also this commission charges back to my account .ref no.is [protected] & [protected].
          Trains may come late but refunds on time.

          for on line booking Railway is getting double benefit.
          (i) Saving of Booking Clerk's Salary.
          (ii) Office and peripheral not required.
          (iii) No crowed
          (iv) Not to monitor with Police Officials
          (v) Railway Business is the same without any expenditure (software expenses should be met with clerk's salary and office establishment)

          When the Railway is getting all the benefit . Why do they charge an additional amount of Rs.10/- per head and Rs.40/- per PNR.

          NOT TO CHARGE ANY ADDITIONAL AMOUNT FROM THE LOVING TRAIN PASSENGERS
          on 8.8.2009 i had purchased tickets e-tickets using sbi-atm-cum-debit card. When I was making the payment by typing the confirmation code the link to the web site was cut and it prompted me to do the payment once again from the start. So again i login to my irctc site and started the procedure and made my payment of Rs.6267/- + Rs.10/- transaction charges from my sbi atm-cum-debit card for the ticket, Today 10.8.2009 when I checked my bank statement I found to my surprise that an amount of Rs.6277/- has been debited twice from my account whereas I had only purchased 1 ticket. my failed transaction ID No. is [protected]. when i checked refund of my status i found these details. kindly tell me what should I do at this stage.

          thanking you


          sindhu
          Dear sir
          I was tour by Rail on Dt. 20/06/2009 To 04/07/2009 (03 Adult travel by AMARNATH SPECIAL CHARTER TRAIN)
          I will apply for L.T.C. certificate and receive from your office at Ahmedabad on dated 10/07/2009.

          But my name not correct in certificate
          I was Request to staff Mss. zinal and other to concern pertion, But not reply positively.

          Pl. do Changes in my correct name

          as per certificate name Correct name

          Mr. Kirit P. Shah Mr. Kirit R. Shah
          Mrs. Kalpana K. Shah O.K.
          Mr. Harsh H. Shah Mr. Harsh K. Shah

          Please positive Reply
          Mobile : [protected]
          I have booked the ticket on 24 august 2009. amount has been deducted from my account but ticket has not been booked. is my money will be transfer back to my account or not.what should i do please help me out.
          dear sir,
          i tried to book a ticket from rajkot to ahmedabad on-04.09.09 for 21.09.09.while booking ticket the display was showing some error&later i booked another ticket.when i saw my pnb statement you have deducted rs157 for the ticket which has not been alloted to me.trans no[protected]/20090905.so please take necessary step so that i can get back my money.
          REFUND OF FAILED TRANSACTION-ONLINE BOOKING
          I booked one ticket from Vijayawada( BZA) to Visakhapatnam (Train no 2836 ) on 10/11/2009 ON THE INTERNET but the transaction failed due to system fault at the IRCTC website. The amount of money amounting to Rs. 207/- was, however, debited to my SBI account . Their Failed transaction ID is- [protected] dated 10/11/2009.

          So please do the refund to my respective account .

          Thanks,
          B GANESH
          1. I had purchased ticket for train no 2138 pujab mail fom new delhi to Nasik road for 17 Jan 2010 PNR No [protected] through the IRCTCs e-ticketing service on 9 Jan 2010 Transaction ID [protected]. I cancelled the same through the IRCTCs e-ticketing service on 13 Jan 2010 Transaction ID [protected]. I have not received any refund on my cancelled ticket and neither have i received any information on exactly when will i be refunded my money. The original ticket cost was Rs 1515 and the amount to be refunded was Rs 1455.

          2. Also I had tried to book a ticket for train no 2138 pujab mail fom new delhi to Nasik road for 15 Jan 2010 through the IRCTCs e-ticketing Tatkal service on 13 Jan 2010 at 0830hr. The ticket could not be booked and the screen read "transaction could not be processed" transaction ID [protected]. I tried to book the ticket again and the screen again read "transaction could not be processed" transaction ID [protected]. I later realised to my horror that both times my account was debited for a sum of Rs 2066. making a total sum of Rs 4132.

          3. I was using my SBI ATM cum Debit Card service. I would like the IRCTC MANAGEMENT to kindly look into the matter and get me my money totalling a sum of Rs 5587 back.

          An extremely dissatisfied customer
          i have booked one sleeper tatqal ticket from delhi to ballia on date 24 jan2010.but i found that, the transaction is failed due to some problems in irctc site.but there is 416 rs dedeuted from my sbi account.the complete details are mantioned bellow-

          transcation id-[protected]
          pnr no-0
          train no-4016
          date of journey-24 jan 2010
          date of booking-22 jan 2010
          total fair-416 rs
          but when i checked booked tickets, then i found that no tickets book from my id( luckyvatsa).
          please, refund my fare amount into my sbi account as soon as possible
          thanks.

          Indian Railways — Refund of Money due to Network failure transcation

          Dear Sir,

          I tried to book my Railway Reservation ticket through IRCTC Online e-ticketing facility on 19/06/2009.

          During the booking process due to network failure my transcation could not succeed and reservation was not done. When i cheked my account balance immediately the balance was showing less amount by Rs 387-03.

          I request you to kindly look in to this issue and credit my amount of Rs 387-03 to my account number.

          My transcation details:
          AXIS bank account number: [protected]
          Transcation date:[protected]
          Transcation amount: Rs 387-03
          Transcation Description: ICONN/10085166/190609/INDIAN RAILWAY

          Thanking you,

          With Best Regards,

          Reddi Papu Naidu
          refund my money.
          dear sir. i booked ticket fram channai to tirunelveli in e ticket but during prosseing time my internet connectivity faild i could not receive my ticket but the mony taken from my sbi account so please refund the money rs 549/= my irctc id is sharbansha thanking you by s. peer mohamed my mopile [protected]
          dear sir,

          I am Kapil Katyal Prop.of Lakshmi Tour & Travel's From Jammu I have suffering from the major problem for 2 days I have booked the railway tickets but some errors are shown my screen the error are following as transaction fail and the amount has been dabit from my acount yesterday I have loss the amount of Rs.1900/- & today the loss of amount Rs.676/-.

          Please I Requst Reply Me the Possitive Response Against my this problem.
          I have booked one sleeper ticket from Agra Cantt to Meerut Cantt on date 14 Jun 2010.but i found that, the transaction is failed due to some problems in irctc site.but there is Rs 302 + 302 = 604 dedeuted from my sbi account.the complete details are mantioned bellow-

          Transcation ID - [protected]
          Transcation ID- [protected]
          PNR-0
          Train No 8237
          date of journey-14 Jun 2010
          date of booking-20 Apr 2010
          total fair-604 rs
          but when i checked booked tickets, then i found that no tickets book from my id( shekhkalim).
          please, refund my fare amount into my sbi account as soon as possible
          thanks.
          Money deducted but ticket not booked.Ibooked a tkt of Rs395/- from irctc site for train No2011 Kalka Shatabadi for my self from New Delhi to Ambala cantt.for the date 13/5/10 booked on 11/5/10.Money was deducted from my a/c but tkt not made .The tkt was booked again .kindly refund the money for failed transaction as I have made two payment against same tkt.Bank ref No IG21420090 for failed transaction.
          REFUND OF FAILED TRANSACTION-ONLINE BOOKING
          I booked a ticket from Lucknow(LJN) to Raipur(R) (Train no 2535 ) on 03/06/2010 ON THE INTERNET but the transaction failed due to system fault at the IRCTC website. The amount of money amounting to Rs. 2268/- was, however, debited to my SBI account . Their Failed transaction ID is- [protected] dated 03/06/2010.

          So please do the refund to my respective account .

          Thanks,
          ANIL SHRIVASTAVA
          dear sir, today 19 september i PRAGYA SUROLIA tried to book my e ticket on my account at irctc (docpawan12) from pune to jaipur train no 2939 of 6/10/10 but e ticket didnot appear on screen for print however my balance 416 has been cut from my sbi account . my a/c no is[protected]. please credit my a/c again as soon as possible.thank you.
          Respected sir
          I wanted to reserve a railway ticket from bhubaneswar to bokaro on 12.10.2010 in rajdhani express class ac 2 tier.(train no. 2443). The ticket for this date was not booked but the required amount rs 1310 was debited from my SBI account. my account id on IRCTC is sandyatoec.Sir please go through the matter and refund the amount debited.


          TRANSACTION ID: [protected]
          ACCOUNT ID on IRCTC: sandyatoec
          i booked a ticket in www.irctc.com through net banking facility but because of failure in server contact, no ticket is issued for me but the money is deduced from my INDIAN BANK account please tell me the remedy my mail id [protected]@gmail.com
          Dear Sir/Madam,

          Please refund amount of Rs.1399 for a failed transaction.Transaction ID: [protected]

          The refund status shows that the amount is sent for refund but it is not yet refunded in my account till date i.e., 13-oct-2010

          Gateway booked: SBI ATM CUM DEBIT CARD
          Train Name: SEEMANCHAL EXP
          Train number: 2488
          Date of booking: 11-oct-2010
          Date of Journey: 13-oct-2010
          From Station: Anand vihar (ANVR)
          To Station: Purnia JN (PRNA)
          Transaction ID : [protected]
          Amount: Rs.1399

          Yours faithfully,

          ARUN KUMAR GUPTA
          Mob: [protected]
          e-mail id: [protected]@gmail.com
          I booked two ticket which failed.

          First Ticket :-
          Ticket History
          Pnr Number: 0 Transaction ID: [protected] Train No: 8102
          Train Name: MURI EXPRESS From Station: (DLI) To Station: (RNC)
          Date Of Journey: 03-Jan-2011 Class: SL Boarding: (DLI)
          Resv Upto: (RNC) Date Of Booking: 23-Nov-2010 Total Fare: Rs 400.00

          Refund Details
          Payment Not Received From Bank


          Second Ticket :-

          Ticket History
          Pnr Number: 0 Transaction ID: [protected] Train No: 8102
          Train Name: MURI EXPRESS From Station: (DLI) To Station: (RNC)
          Date Of Journey: 03-Jan-2011 Class: SL Boarding: (DLI)
          Resv Upto: (RNC) Date Of Booking: 23-Nov-2010 Total Fare: Rs 400.00

          Refund Details
          Payment Not Received From Bank
          Name:- Subodh
          Number :- [protected]
          Be patient my friend. The refund for failed transactions gets credited back to you in 24-48 hours. That is because, IRCTC has to wait and see if your bank settles the amount. If bank settles the amount, they will refund it electronically. Go to your IRCTC account on the website and see under the "Failed Transactions" section.
          I have booked four sleeper class ticket from Trissur to Chennai dated on 7:12:10 but i found that, the transaction is failed due to some problems in irctc site.but there is Rs.1106 deducted from my Corporation bank account the complete details are mentioned bellow:

          transcation id-[protected]
          pnr no-0
          train no-2512
          date of journey-29th December 2010
          date of booking-7th December 2010
          total fair Rs:1106
          but when i checked booked tickets, then i found that no tickets book from my id.
          please, refund my fare amount into my corporation account as soon as possible
          Thanking You!
          In august10 my calcutta bound train was postponded from9pm to next day 4am.
          ie more than3hrs.
          it was internet booking, ac3 ticket.&was cancelled sameday10pm.
          As per rule full refund i should get but returned onlly half money.
          when complaint put up it was told as soon as irctc confirms, third party is ready to pay the rest of the fare money.
          4months have passed i was not returned the amount.why it should take so much time &why as per rule full money is not returned
          To
          Accounts Officer,
          I have booked ticket from Kurduwadi to Kalyan by Train No:-16530( Udyan Express ).But I have not received the ticket on my internet.But the amount is debited from my State Bank Account No:-[protected].
          So please credit the amount to my State Bank Account as early as possible.

          From Umesh Shah
          I have booked one sleeper ticket from ALLAHABAD to DELHI on date 01 APRIL 2011.but i found that, the transaction is failed due to some problems in irctc site.but TWO is Rs 287 + 287 = 574 dedeuted from my IDBI account.the complete details are mantioned bellow-

          Transcation ID - [protected]
          Transcation ID- [protected]
          PNR-0
          Train No 12417
          date of journey-17 APRIL 2011
          date of booking-01-Apr-2011
          total fair-574 Rs
          but when i checked booked tickets, then i found that no tickets book from my id( brajesh110).
          please, refund my fare amount into my IDBI account as soon as possible
          thanks.
          i have booked tkt from jammu (jammu tawi) to indore(ind bg) train no 12920 by malwa express on 25.4.2011on irctc website, but transaction failed due to system failure at irctc website.
          but amount 2394/- has been debited from my sbi credit card.failed transaction id is [protected].
          it is kind request to refund the am/- in my respective ac/

          thanks
          deepak
          I have not received the refund amount of 2196 for payment reference no.
          [protected] . THE train no. is 12452.I have cancelled this ticket.please refund it.i will be highly obliged

          kind regards
          Ankit gupta
          Dear sir/madam,
          I have booked three tickets using my debit card by this Thursday[protected] to palkad,
          also i have cancelled the same. but the money was not refunded to my account. these are the pnr no's plz do the needful.
          PNR NO :[protected]
          PNR NO :[protected]
          PNR NO :[protected]
          I have booked two sleeper ticket from Akola to Pune on date 17 june 2011.but i found that, the transaction is failed due to some problems in irctc site.but there is 724 dedeuted from my sbi account.the complete details are mantioned bellow-

          transaction id- [protected]



          Pnr Number: 0 Transaction ID: [protected] Train No: 12130
          Train Name: AZAD HIND EXP From Station: (AK) To Station: (PUNE)
          Date Of Journey: 17-Jun-2011 Class: SL Boarding: (AK)
          Resv Upto: (PUNE) Date Of Booking: 15-Jun-2011 Total Fare: Rs 714.00


          so what can i do now
          mobile no - [protected]
          i havebooked on sleeper ticket from vadodara to mumbai central on date 29 aug2011.But i found thatthe transaction is failed due to some problems in irctc site.but ther is Rs 544+544=1088 dudeuted from my sbi account the complete details are mantion bellow
          Transcation ID-[protected]
          Transcation ID-[protected]
          Train no19019
          Dateof journey-05-9-11
          date of booking[protected]
          Total fair =1088
          but when i checked booked tickets then i found that no tickets book from my id (ronak1202)
          Please refund my fare amount into my sbi account as soon as possib;e
          Thanks
          Dear Sir,

          I booked a ticket from Tirunelveli (TEN) to Villuparam JN (VM) on 22/10/2011 on the internet but the transaction failed due to system network slow or failed at the IRCTC website. the amount of money Rs 938/- was, debited from my account. The failed transaction Id is-[protected].

          So Please do the refund to my respective account

          Thanks,
          Senthil Kumar J
          Dear sir,
          I booked a ticket from Howrah(HWH) to Patna(PNBE) Train no.12023 on 29/10/2011 but the transaction is failed due to some problems in irctc site.but there is Rs 638 dedeuted from my sbi account.the complete details are mantioned bellow :-

          My irctc account name :- MKDAS9231

          My Transcation id :- [protected]

          Refund Cancelled Date: 10-OCT-2011

          Pnr Number: 0..


          So please do the refund to my respective account.

          Thanks,
          Manoj Das
          [protected](My another number)
          Dear sir,
          I book the train ticket from Howrah to patna default in irctc wesite sbi bank debited my book charge.

          Transaction id:-[protected]

          Train no.12023

          Book date :-10/10/2011 and for booking date 29/10/2011

          i hope you will send my debited 648.

          Thanks,
          Manoj Das
          [protected]
          Respectd Sir,
          I try to book a ticket form NCB to GIMB to day from my personal poratl of IRCTC through SBI internet baking, but due to some connectivity problem the transaction was failed . But the amount to the tune of Rs 3104/- was deducted form my account to day i.e 13.10.2011 the details of transaction of SBI internet banking is shows the transaction detail is [protected]IG71561709 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 3, 104.00 . The transaction detail of IRCTC is as under

          Ticket History
          Pnr Number: 0 Transaction ID: [protected] Train No: 15668
          Train Name: KYQ GIMB EXPRES From Station: (NCB) To Station: (GIMB)
          Date Of Journey: 11-Jan-2012 Class: 3A Boarding: (NCB)
          Resv Upto: (GIMB) Date Of Booking: 13-Oct-2011 Total Fare: Rs 3104.00

          So I there fore requested to you please think about my case and refund the same amount as early as possible to recover me from the financial loose
          Yours thankfully
          JOYDIP SARKAR
          kjjjjjjjjjjjjjj
          Dear Sir,

          1. I was trying to make reservation from Bangalore to New Delhi on 29 Sep 2011 through e-mail ID- nandana92 on IRCTC login.

          2. But the transaction has failed, no reservation has done but a sum of Rs 1415/- has been debited from my SBI a/c No [protected].

          3. In this connection photocopy of passbook is attached for your ready reference. (Amount debited on 29 Sep 2011 transaction Number is POS[protected] IRCTC for Rs 1415/-)

          4. The same matter has been informed to customer care of IRCTC. They advised me to send mail alongwith copy of bank passbook to [protected]@irctc.co.in on 05 Oct 2011.

          5. Till date (i.e. 18 Oct 2011) no intimation has been received by me on the subject failed transaction.

          6. Therefore, I request your kind honour to help out to get my money from IRCTC.

          Thanking you sir,
          Respected Sir,
          To day I will try to book a rail way ticket twice from my own portal of IRCTC in respect of train no 15668 KYQ GIMB EXPRESS from NJP TO GIMB in 3A for journey date 11.01.2012 but due to connectivity problem the, both the time the transaction was failed and Rs. 2, 486/- was twice deducted form my personal SBI account the details of IRCTC transaction is as under :-
          i) Transaction ID [protected] DATED 31.10.2011 Rs. 2, 486/-
          ii) Transaction ID [protected] DATED 31.10.2011 Rs. 2, 486/-
          It is there fore requested that please refund the 4, 972/- ( in total of twice deducted amount ) at the earliest for recover me from financial lose

          THANK FULLY

          JOYDIP SARKAR
          Dear Sir,

          I have booked 2 tickets online today itself,i.e., 19/11/2011 maybe 1 hour ago from my SBI ATM cum Debit card.
          Journey Date: 19/01/2012

          Due to some Transaction the ticket was not booked and the status showed that "PAYMENT NOT RECIEVED FORM BANK".
          But when i checked my account it was credited with Rs. 910 +10 (Bank Charges).
          I want to know whats the further procedure to get back my amount.
          hope you will revert back to my complaints soon

          Simi Joy
          I booked a TATKAL ticket from bachau(bcob) to bandra turminal(bdts) (Train no ) on18.12.2011ON THE INTERNET but the transaction failed due to system fault at the IRCTC website. The amount of money amounting to Rs. 362/- was, however, debited to my SBI account . Their Failed transaction ID is- [protected] dated 19.12.2011

          So please do the refund to my respective account .

          Thanks,
          VIKAS KUMAR
          I booked various times and transaction failed on the internet and money is debited from credit card and refund is not been effected till date on many ID NO. [protected], [protected], [protected], [protected], [protected], [protected] AND [protected]. THE SAID TRANSACTION WERE FAILED AND NO REFUND IS GIVEN SO FAR

          IT IS REQUESTED THAT AN EARLY ACTION IN THIS REGARDS MAY PLEASE BE TAKEN AND REFUND THE MONEY.

          THANKS,
          P.GOPALAN
          I tried to book a ticket from Pune to solapur and solapur to Pune on 10/4/2012. While booking ticket the display was showing some errors for two times. Later I booked two tickets & it was done sucessfully. But the amount Rs 374/- debited for four times & I received message on my mobile No. [protected] from BanK of India.
          I made the payment for four times, out of 4, two times transction done sucessfully & I got E- tickets, two times transction failed but payment done to IRCTC. Please take necessary steps so that I can get back my money Rs. 748/-
          Mr. karthick don't worry about irctc refunds... karthick first u check in irctc your login page in that booking history will be there in that check wheather your ticket details are there if not there then irctc will refund your amount with in 15-20 days
          SIR, MADAM
          I HAVE BOOKED TICKET IN IRCTC WEBSITE TO TRAVEL IN "TATA YESWANTPUR EXPRESS" TRAIN NO :12889 AND BOOKING DATED 30.06.2012, I BOOKED TICKETS BUT THE PAYMENT TRANSACTION HAS FAILED AND LATER I HAVE CANCELLED ON 11.07.2012 FEARING MY W/L.... MY MONEY HAS BEEN DEDTED FROM MY ACCOUNT for the failed transaction.,,, AND I REQUIRE THE REFUND FOR MY FAILED TRANSACTION...... NOW WHEN I GET MY MONEY BACK? MY EMAIL ID :- [protected]@gmail.com, mobile no:[protected]
          TRANSECTION ID- [protected] , RS. 155 DEDUCTED FROM MY SBI ACCOUNT AND TRANSACTION FAILED.. RESERVATION DATE[protected]
          AMOUNT NOT RECEIVED YET..
          SAME PROBLEM FOR, TRANSCTION NO- [protected] RS. 155. AND TRANSECTION NO- [protected]. RS 155 DEDUCTED FROM MY SBI ACCOUNT.
          PLEASE HELP ME TO RETURN MY AMOUNT IN MY SBI ACCOUNT
          I booked a ticket from Tambaram(TBM) to Kovilpatti(CVP) on 19/11/2012. Journey date - 29/11/2012. But the transaction failed and section got expired. The Ticket amount of Rs.1416 was debited from my SBI account using DEBIT card.

          Login Id: cal_prisci
          The Failed Transaction ID is [protected].
          PNR No : 0
          Amount : Rs. 1416.

          Plz do the needful to get my refund back as soon as possible.
          Contact no: [protected]
          email id: jai.[protected]@gmail.com

          Thanks
          Jaishree.
          Sir, I tried to book a ticket through irctc online from nizamuddin to kannur on 13 Jan 12. After gave the axis card details the transaction is cancelled , the transaction ID is [protected] . So my booking is not completed and an amount of rupees 585/- deducted from my axis bank account. So I please request you to refund my above mentioned amount as soon as possible. For your kind consideration please.
          transaction id: [protected]
          [protected]
          [protected]
          [protected]
          amount has not been refunded as yet.these are the failed transactions
          refund requested for failed transaction.

          transaction id[protected]

          the amounted may be credited immediately.
          SIR
          i had booked ticket from irctc online tickets on 18th may 2014 transaction id:[protected], from PUNE to BNC.transaction has failed but cash has debited from account and tickets has not generated.
          my user id is:azim845
          mobile number- [protected]
          Dear sir/madam,

          I tried to book "Tatkal" ticket on 21st August 2014 but the transaction was not successful in first time however an amount of Rs 1, 642.49 was deducted from my SBI savings account (A/c No.[protected] vide transaction details "POS PRCH POS[protected] IRCTC".

          It has been over a month and the same amount has not been refunded till date.
          Kindly look into the matter and refund the same (Rs. 1, 642.49) at the earliest.

          Regards
          Dear sir/madam,

          I tried to book "Tatkal" ticket on 21st August 2014 but the transaction was not successful in first time however an amount of Rs 1, 642.49 was deducted from my SBI savings account (A/c No.[protected] vide transaction details "POS PRCH POS[protected] IRCTC".

          It has been over a month and the same amount has not been refunded till date.
          Kindly look into the matter and refund the same (Rs. 1, 642.49) at the earliest.

          Regards
          I had booked the following ticket online via IRCTC - [protected], the payment gateway was stuck for more than 15 minutes and finally gave me transaction failed message.

          Hence, I booked the ticket again using booking ID - [protected], and this time the ticket was confirmed.

          After 20 minutes i got another message from IRCTC that my ticket using ID [protected] is also confirmed, which ended up me having to tkts for the same people.

          This happened only because of the system failure and I should be refunded for this as this not my fault, why should a consumer suffer if the the problem is with the system.

          I mailed IRCTC customer care but nobody is ready to respond back apart from teaching me the Tatkal Cancellation rule which we all know.

          I have attached the proof of messages that i got from AMEX and IRCTC. As you can clearly see there is a 20 minute gap between both the messages
          Transaction Id: [protected] ; Not refunded

          I Booked a ticket via irctc account, the money was deducted two times, Once for the ticket and another one for the failed booking. Till now no refund.
          Refund issue; Transaction Id: [protected]
          I had tried to reserve tatkal ticket from bangalore to ernakulam on 05/02/2015 (transaction [protected]) and it was failed due to the unavailibility of ticket.But the cash was not yet refunded to my account.
          Transaction ID: [protected]
          Train No./ Name: 12623/TRIVANDRUM MAIL
          Date of Booking: 01-Mar-2015
          Date of Journey: 30-Apr-2015
          Date Of Boarding: 30-Apr-2015
          Date of Arrival: 01-May-2015
          From: CHENNAI CENTRAL (MAS) To: KOTTAYAM (KTYM)
          Boarding At: CHENNAI CENTRAL (MAS)
          Resv Upto: KOTTAYAM (KTYM)
          Quota: GENERAL (GN)
          Class: SLEEPER CLASS (SL)
          Payment Status: Payment Settled
          Bank Name: Punjab National Bank
          Reservation Status: Not Booked
          Transaction Amount: 851.24 No. of Adults: 2 No. of Children: 0
          Ticket Type: E-Ticket

          The above transaction got failed and Payment status is Payment Settled But i didnt get the amount back.
          Dear sir/madam,

          I tried to book "Tatkal" ticket on 1st May 2015 but the transaction was not successful in first time however an amount of Rs 2, 086.19 was deducted from my SBI savings account (A/c No.[protected] vide transaction details "POS PRCH POS[protected] IRCTC".

          It has been over a month and the same amount has not been refunded till date.
          Kindly look into the matter and refund the same (Rs. 2, 086.19) at the earliest.

          Refund of e ticket

          PNR No- [protected] dt 05 Jun 2014 and [protected] dt 06 Jun 2014 the above ticket's were not refunded in account, The train of these tickets were cancelled.
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            N
            nakoda
            Jun 12, 2012
            Resolved
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            Resolved

            Address: Pali, Rajasthan

            Subash Bhandari


            to Gm, agm, secygm, secypg, spro, psgm


            Date :- 18th May 2012.
            Respected Sir/Mam
            Mr. Subhash Bhandari
            Pune

            Subject :- Complaint against Bad / poor services of Indian railway.

            Respected Sir Madam,
            I Mr.Subhash Bhandari travelling by Ranakpur Express , Train No 14707/08 Coach no B1-05113, PNR no [protected] ,Ticket NO. 73419818 dtd on 16th May 2012 from Bombay to Bikaner .I am a frequent traveler between Bombay to Bikaner. Now a days, bugs, Rat, Cockroaches & Mosquito are seen in large numbers in COACH B1-05113, We travel with our families, its too risky to travel with small babes and infants & also with all these insects. There is also danger of our carrying & spreading them to our houses / offices. Kindly take immediate action to eradicate the same. If pest control arrangements are there kindly trigger them immediately.
            Also we travel from Bombay to Bikaner for 24 hrs. but in this Coach , there are no proper basic facilities like Pantry , Clean Washroom & more important is the Security guard . so its very difficult & risky to travel with ladies & children’s. But one good thing is Mr. Mukesh Kumar (A.C.C.A) is a helping hand for all the passengers.
            We complaint many times to proper persons but still no action is taken by Indian Railway.
            So now we want answer by revert mail.

            Awaiting your immediate action.
            Thanking you,Yours faith fully,Mr. Subhash Bhandari
            Note: NO REPLY HAS BEEN RECEIVED AS ON TODAY SO DO TAKE CARE.
            Aug 13, 2020
            Complaint marked as Resolved 
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              R
              rashmikatt
              Jun 11, 2012
              Resolved
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              Resolved

              Address: Chennai, Tamil Nadu

              IRCTC not working and we are unable to book ticktes.... its been happening every day for me..... please do something.. its displying as " INTERNET EXPLORER CANNOT DISPLY THE WEB PAGE"
              Aug 13, 2020
              Complaint marked as Resolved 
              Sir/Madam,
              I could not even login into IRCTC site and could not book the ticket as well. I tried to book the ticket. It deducted the money from my account and it is not booking the ticket.

              Please help me to book the ticket and refund the money to my account for failure transactions.
              IRCTC not working
              Sir/Madam,
              I could not even login into IRCTC site and could not book the ticket as well. I tried to book the ticket. It deducted the money from my account and it is not booking the ticket.

              Please help me--- agent login done3939 R K TRAVELS

              THE PROBALAM FOR 3 DAYS
              The page cannot be displayed
              The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
              ________________________________________
              Please try the following:
              • Click the Refresh button, or try again later.
              • If you typed the page address in the Address bar, make sure that it is spelled correctly.
              • To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
              • See if your Internet connection settings are being detected. You can set Microsoft Windows to examine your network and automatically discover network connection settings (if your network administrator has enabled this setting).
              1. Click the Tools menu, and then click Internet Options.
              2. On the Connections tab, click LAN Settings.
              3. Select Automatically detect settings, and then click OK.
              • Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
              • If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
              • Click the Back button to try another link.

              Cannot find server or DNS Error
              Internet Explorer


              Irctc not working for 3days

              IRCTC not working
              Sir/Madam,
              I could not even login into IRCTC site and could not book the ticket as well. I tried to book the tic.
              Irctc not working for 3days

              Please help me--- agent login done3939 R K TRAVELS ------- [protected] ph
              Dear Sir,

              Since past one week IRCTC online reservation internet page was not working. after clicking two or three times refresh button then page slowly getting open but it was not going next step it's showing Service Unavailable message. Due to this issue we were unable to book any tickets using this site.

              We hope after getting you this complaint this problem will be revert.

              Thanks,
              Regards,
              P.Suman.
              IRCTC has become worst not able to book tickets ...I am trying to book ticket on
              3 aug its now 31 july, , , the booking system reverts back to 31 july automatically
              since it is an government sector all these things will take months to correct ..
              i cannot load a site www.irctc.co.in. My internet connection is MTNL. Solve this problem with MTNL.


              Pls.

              IRCTC — connectivity

              IRCTC Server too slow in morning 8 am
              While user needs good connectivity in that time for booking tatkal tickets.

              IRCTC — Site not responding

              Now a days IRCTC Site become worst site .no hopes till the ticket booking.

              I have been trying to book a ticket since last 3 days but i failed to book the ticket.

              Thanks to Mamata Benergy and Her Team such a wonderful service to passengers.

              Incredible INDIA

              IRCTC — NOT WORKING

              IRCTC SITE SINCE TODAY MORNING IS NOR WORKING WIHTOUT ANY ANNOUCEMENT IF SERVER IS REALLY DOWN I THINK IT IS A TRICK TO MAKE SERVER DOWN TO AVOID E TICKET BOOKING SO THAT BROKERS CAN GET BENEFITED.

              THIS IS A SMALL EXAMPLE FOR CORRUPTIVE SYSTEM. AND IT IS A DIFFERENCE BETWEEN PRIVATE AND PUBLIC ORGANIZATIONS.
              It is again worst experiene with IRCTC.Our honourable minister had ordered to block 1.4 agent users login.For few days we were able to book tikets in morning but now again same probm is happening in morning server not responding for common people.
              This is really very bad and irctc not following the rules set my government of india.I request some higher authority to see this issue
              Of late it has become difficult to log into the IRCTC site for ticket booking. It is fine at late hours or very early in the morning. Rest if the day it is very difficult to connect and if by God's Grace you are successful, your happiness is short lived. Made complaints no use.
              Dear Sir/ Madam,
              I am unable to open the IRCTC site for login from my lap top whereas all other sites are opening. Moreover, at the same time I am able to open the IRCTC site from other laptops or desktops sharing the same network/ ISP connection. Therefore, I think the problem is with my laptop or its security/ firewall setting or could be due to blockage of this particular site by some virus (?).

              Please advise me how to solve this problem.
              Thanks,
              KC DAS
              sir,
              In my lap top it is not possible to book the on line tickets as during the time of booking till the details of passengers it is ok, but while entering the text image it is showing not matching .
              Please advise me how to solve this problem



              FROM : Shilpa
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                nishant.sngl
                from Pune, Maharashtra
                Jun 11, 2012
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                Hi,

                This is regarding the unusual response of the irctc.co.in web site of Indian Railways. Although this issue is already known to everyone, but no one is taking any action regarding to it.
                The tatkal facility on this website is very disappointing. One can't book a ticket Online for tatkal. This gives good inspiration to the railway ticket agents which are asking for high rates for each ticket. This will be a good example for Black money, i think.
                Some time back i tried to book a tatkal ticket from this site, it showed available tickets but the process could not be completed, and was ending every time with an error while opting for payments. I repeated the process around 5-6 times. While some other times the site doesnt open at all between 8AM to 9AM.
                The site being the only mode of booking Online railway tatkal Tickets, every common man is suffering from this issue.
                The problem is just to do an in-depth test of the site to improve its performance. I being a s/w engg assume that there not any too big problem with the site and it could be fixed easily, if irctc tries to work over it.
                Although the issue is not unknown to anyone but it needs to be worked over. Flight rates are rising high everyday. So railways is the only way to travel for a common man and the one can't afford such a high rate asked by the agents to provide the tickets.

                Please look into the issue asap and improve the performance of the site IRCTC.CO.IN
                Many thanks in advance.

                nishant.[protected]@gmail.com
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                  M
                  Maulik Mehta
                  from Mulund, Maharashtra
                  Jun 9, 2012
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                  IT never works for takal booking.... the site gets hang in from 8 AM..... no matter from where u login or how fast internet connection you use.

                  This is pure because of agents... railways officials have sold it already..... *&@$*&@$*&@^*&@

                  Even it says Service not avaualbe few times.....

                  One of the news channel had bought this up... but now they are paid also... so no more action
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                    P
                    prudv32
                    from Hyderabad, Telangana
                    Jun 7, 2012
                    Resolved
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                    Resolved

                    Address: Rangareddy, Andhra Pradesh

                    Today (07/06/2012) I have done an online transaction to purchase a e-ticket. Unfortunately after the payment was made through ANDHRA BANK, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon... came up without giving me the confirmation of the payment and neither the ticket is generated.

                    This is really embarrassing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

                    Expecting a reply as soon as possible.
                    PRUDVI RAJ,[protected]
                    Aug 13, 2020
                    Complaint marked as Resolved 

                    IRCTC — E Ticket Booking

                    Dear Sir/Mam,

                    This is Soumitra Ghosh from New Delhi. On 12th March I've tried to book a E-Ticket 2 times for a journey. But after a long time the result is that IRCTC deducted Rs 8000 from my HDFC bank credit card with out booking any ticket. So am totaly hopeless. Please help me in this regards.
                    My irctc user id is soumitrag1. I was trying to book ticket from New Delhi to Bhubaneswar twice on New Delhi Puri Express(class- III AC) for three passenger including me.

                    PLEASE Help me ASAP.

                    Thanks and Regards,

                    Soumitra Ghosh
                    i booked e ticket on4-9-2009 from GUNTUR TO PALAKKAD IN SABARI EXPRESS,
                    in 2ac. rs 891/- collected from my account but ticket not received.pl mail me urgently about my ticket status.
                    thank you,
                    ayithirao
                    hiiiiiii
                    Hello, today i was trying to book e-ticket in BIHAR S. KRANTI train number 2566 for[protected] in the name of Rajnish singh but Unfortunately after the payment was made through SBI payment gateway, the error, "https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com... came up without giving me information about the generation of the ticket. However the transaction of money is confirmed by the message on my mobile from bank.
                    This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket.
                    Online ticket booking using irctc.co.in has become very difficult nowadays due the poor performance & maintenance of its website. It takes hell lot of time while processing.
                    No page is getting continued on the first attempt and very often the session gets expired.
                    Moreover at the opening of Tatkaal booking, I hardly succeeded. But booking agents are lucky enough with their private logins.

                    IRCTC should look into this issue seriously to ease the booking for the public.

                    Regards,
                    Ganesh
                    I am posting this with mere frustration since for last few years I am struggling to book Tatkal tickets from online IRCTC.COM.Whenever in urgency I tried to book the Tatkal services it always shows an error for 2, 3 times while logging in and after that when I log in successfully and ready to buy the ticket it shows WL 20 or more.My question is if there is 72 sleeper seats available for Tatkal within 10 mins, how it comes to WL 20 if atall there is an entry of 6 persons per form the calculation is not satisfactory.I will suggest to close down the online tatkal facility which is really gone out of the hand of common people like us.
                    Respected sir,
                    I had done an online ticket booking today at 20:50 at the irctc website. I filled all the details of my journey and then i had to do payment using my SBI ATM cum debit card. I entered my pin and card no. and pressed pay button. After processing for a long time, the following message appeared:
                    REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?...

                    I want to know whether my ticket is booked or not. And if booked then what's my transaction no. and PNR no. .
                    Please look into the matter at its earliest. Waiting for your positive response.

                    Faithfully yours,
                    Anurag
                    Email:sah.anurag.[protected]@gmail.com
                    HELLO
                    today(2/09/2012) im booking ticket through irctc online, gchinnari from samalkot junction to secunderabad gowtami express and the payment was made through andhrabank payment gateway via debitcard, the payment was done, but no tiket seeing ''REDIRECT=http;//www.irctc.co.in/cgi-bin/bv60.dll/booking/bankrespons...
                    this is really embarrasing situation and irctc is expected to help me at the earliest with the ticket if the payment is already confirmed at their end.If not refund the same amount.
                    Expecting a reply as soon as possible.
                    THANK AND REGADS
                    g chinnari
                    [protected]
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                      SHARMA RAKESH KUMAR
                      from Manali, Himachal Pradesh
                      Jun 5, 2012
                      Resolved
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                      Resolved

                      Address: Bilaspur, Himachal Pradesh

                      dear sir, my email id mobile number is ms.[protected]@rediffmail.com and +[protected] respectively,which is already registered with irctc but i,have no Email & mobile verication code/OTP ,in the absence of two verication code ,i am unable to book train ticket.kindly help me.
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      Sep 06, 2014
                      asa227727's response
                      railway ticket irctc online registretion are verification code on page
                      Sep 06, 2014
                      asa227727's response
                      railway ticket irctc online registretion are verification code on page
                      Sep 06, 2014
                      asa227727's response
                      railway ticket irctc online registretion are verification code on page
                      Sep 06, 2014
                      asa227727's response
                      railway ticket irctc online registretion are verification code on page
                      Sep 06, 2014
                      asa227727's response
                      railway ticket irctc online registretion are verification code on page
                      Sep 06, 2014
                      asa227727's response
                      railway ticket irctc online registretion are verification code on page
                      Sep 06, 2014
                      asa227727's response
                      Jul 14, 2015
                      rekhasaraf's response
                      Sir I am already registered with IRCTC and was using it recently I have changed my ph no. And changed the same in my profile after that I am unable to login. It is asking for mobile verification code and I have not recd any mobile verification code it asked for one more new no. I gave but no verification code pl arrange to send the mobile verification code to the last no. I have entered or to my email address available in my profile
                      Rco178
                      Hi 14/11/2012 i was registered in IRCTS Account my email:- [protected]@gmail.com. mobile no :- [protected], system sent me one mail to activate link its showing user name and password i entered correct manner but its shows invalid .

                      please tell me how can i get my IRCTS access ?
                      Hi 21/09/2013 i was registered in IRCTS Account my email :- antubale.[protected]@gmail .com.mobile no :-[protected], system sent me one verification code i enter correct manner but its shon invalid

                      Please tell me how can iget my IRCTS access?
                      Hi 21/09/2013 i was registered in IRCTS Account my email :- antubale.[protected]@gmail .com.mobile no :-[protected], system sent me one verification code i enter correct manner but its shon invalid

                      Please tell me how can iget my IRCTS access?
                      Hi Sir, main ne 21/09/2013 ko IRCTS Account ko Registration kiya tha mera email id :- antubale.[protected]@gmail.com tha. mera mobile me verification number aaya tha lekin mine us ko submit nahi kiya tha, our us ko delight kar diya lekin abhi muje sit access karna hai tho kya kar na hai?
                      Plesse veryfi my mobile verlfication code
                      Plesse veryfi my mobile verlfication code
                      my UserID is JITU280683

                      my mobile verification code is Jof509


                      [protected]@gmail.com
                      please help me sir
                      was registered in IRCTS Account my email :-
                      [protected]@gmail. com.mobile no :-[protected], system sent me one
                      verification code i enter correct manner but its shon invalid

                      Please tell me how can iget my IRCTS access?
                      My UserID is maha81446
                      My mobile verification code is mym719
                      Plesse veryfi my mobile verlfication code
                      I was registered in IRCTS Account, past 5 years I am using same accnt, my email :- k.[protected]@gmail. com.mobile no :-[protected],
                      I changed my password and updated my profile with new mobile number today, after that I am unable to login to my account.

                      system sent me one verification code i enter correct manner but its showed invalid

                      Please tell me how can I get my IRCTS access?
                      dear sir my acount not start.uhelfme./[protected]@gmail.com user id w12345S so heLp me
                      my UserID is narayan724

                      my mobile verification code is nyv348


                      [protected]@gmail.com
                      please help me sir
                      my username is MANIMUKU98
                      Mobile verification code is mih688
                      and my email address [protected]@gmail.com
                      Please help me sir
                      Dear Sir,
                      My irctc registration is successfully completed. I also get my mobile verification code through my mobile sms. But I don't get any email from irctc for which I complete mobile verification.
                      My email id is "[protected]@gmail.com" & user id is "partha754" & mobile no is "[protected]".

                      Sir please check it & send me a email for my mobile verification.
                      Dear Sir,
                      My irctc registration is successfully completed. I also get my mobile verification code through my mobile sms. But I don't get any email from irctc for which I complete mobile verification.
                      My email id is "[protected]@gmail.com" & my user id is "partha754" & my mobile no is "[protected]".

                      Sir please check it & send me a email for my mobile verification.
                      Dear Sir,
                      My irctc registration is successfully completed. I also get my mobile verification code through my mobile sms. But I don't get any email from irctc for which I did't complete mobile verification but i recd mob verification code - rvd692.
                      My email id is "[protected]@gmail.com" & my irctc user id is "rksubham72" & my mobile no is "[protected]".

                      Sir please check it & send me a email for my mobile verification. with warm regards rk singh
                      Dear sir, my irctc registration is successful completed i also get my mobile verification code through my mobile sms.
                      Dear sir as I was already created in irctc account email id is [protected]@gmail.com and my mobile no is [protected] verification code as came it will be not submitted . plz help me I am having same email and mobile no in new account.
                      Dear Sir,
                      My irctc registration is successfully completed. I also get my mobile verification code through my mobile sms. But I don't get any email from irctc for which I did't complete mobile verification but i recd mob verification code - sbn188My email id is "[protected]@gmail.com" & my user id"sureshpcet" & my mobile no is "[protected]".


                      Sir please check it & send me a email for my mobile verification. with warm regards rk singh
                      Hello,
                      I want to change my mobile number in irctc profile. I have updated the mobile number and got the verification code on my mobile but I dont know where to enter the verification code. My email Id is [protected]@yahoo.com
                      Please help.
                      My user id isAs9939 and mobile no [protected]
                      Email ashish.[protected]@gmail.com
                      not vailed how to availeble?
                      Sir my user nemat099 mobile veryfc cod nuc101 my email address rong crrct email address [protected]@gmail.com please help me
                      My registration is complete through irctc..I got my mobile verification but not any mail so cannot login..My email id is [protected]@gmail.com..My userId is Priyavani..My mobile no. is [protected]..
                      Please check it and send me an email so that I can login..
                      Sir u dont send me my irctc KINGSIR473 user id password soo pls send me the password in my email id [protected]@gmail.com plz m waiting
                      Please confirm to me our IRCTC Password.User Id-BMFARIDABA & Mobile verification code is Bgm180.
                      Please confirm to me my IRCTC password.My User Id is- BMFARIDABA & Mobile verification code is Bgm180.
                      Dear Sir,
                      My irctc registration is successfully completed. I also get my mobile verification code through my mobile sms. But I don't get any email from irctc for which I complete mobile verification.
                      My email id is "[protected]@gmail.com" & user id is "amanjjp" & mobile no is "[protected]".

                      Sir please check it & send me a email for my mobile verification.
                      dear, sir i am create irctc account but noy resived password my email id, my email id [protected]@gmail.com
                      Dear Sir,


                      My irctc registration is successfully completed. I also got my Mobile Verification Code trough my Mobile sms, but I didnt get any
                      email from irctc for which I had not completed my mobile verification,


                      I have recd my mobile Verification Code - Sgi134


                      My email id is rp[protected]@gmail.com & my irctc id is Sharmarona & my mobile no. is [protected].


                      Sir Please check it and send me a email for my mobile verification. with warm regards Rp Sharma
                      Dear Sir,
                      My irctc registration is successfully completed. I also get my mobile verification code through my mobile sms. But I don't get any email from irctc for which I complete mobile verification.
                      My email id is "[protected]@gmail.com" & my user id is "SHB112" & my mobile no is "[protected]".
                      Dear Sir,
                      my irctc registration is successfully completed, . i also get my mobile verification code through my mobile sms.but i dont get any email from irctc for which i complete mobile verification.
                      my email id is [protected]@yahoo.com & my user id is vivek12_ & my mobile no. is [protected]
                      Dear Sir,
                      my irctc registration is successfully completed, . i also get my mobile
                      verification code through my mobile sms.but i dont get any email from
                      irctc for which i complete mobile verification.
                      my email id is [protected]@yahoo.com & my user id is vivek12_ & my mobile no. is [protected]
                      Dear Sir,
                      my irctc registration is successfully completed, . i also get my mobile
                      verification code through my mobile sms.but i dont get any email from
                      irctc for which i complete mobile verification.
                      my email id is [protected]@gmail.com & my mobile no. is [protected]
                      Thank you
                      246102
                      Dear Sir,
                      My irctc registration is successfully completed. I also get my mobile verification code through my mobile sms. But I don't get any email from irctc for which I complete mobile verification.
                      My email id is "[protected]@gmail.com" & my user id is rahulkumar" & my mobile no is "[protected]".

                      Sir please check it & send me a email for my mobile verification.
                      Hi 08/12/2012 i was registered in IRCTS Account my email:- [protected]@gmail.com. mobile no :- [protected], .

                      verification code RAHULojha Rkq865
                      Hi 08/12/2012 i was registered in IRCTS Account my email:- [protected]@gmail.com. mobile no :- [protected], .

                      verification code RAHULojha Rkq865
                      RAHULOJHA DEAR SIR MY EMAIL ID AND MOB.NO.[protected]@gmail.com [protected] plz.sent the verification code
                      Dear Sir,
                      My irctc registration is successfully completed. I also get my mobile verification code through my mobile sms. But I don't get any email from irctc for which I did't complete mobile verification but i recd mob verification code - thj856
                      My email id is "[protected]@gmail.com" & my irctc user id is "tanzeemfed"& my mobile no is "[protected]

                      Sir please check it & send me a email
                      My name is palankipati Srinivasa Rao, I want to IRCTC User Id and password . My Irctc Registration Successfully.My Id is [protected]@gmail.com. My mobile no. [protected]. Please User id and password
                      Sir my varification succesfull but next step OTP number not undstand
                      how to do mobile information
                      I am very happy to add like this.
                      Dear sir,
                      My email id is [protected]@gmail.com. I can, t get otp in my mobile.i am not able to proceed ahead.
                      please help
                      Sir i am email. Id and mobile number is [protected]@gmail.com and [protected], which is already registered with irctc but i have no email & mobile verification code/otp, in the absense of two verification code, i am unable to book train ticket, , please help me

                      IRCTC — registration cancel

                      I have done my registration in IRCTC.In email [protected]@gmail.com & mobile no.-[protected].kindly cancel my registration

                      REGISTRATION -DETAILS

                      Please sent me the registration details I have mixed up my data User Name ,Password.. [protected]@hotmail.com

                      update profile tab is missing

                      Dear IRCTC, my user profile is qazi_zaid on irctc and i wanted to update my current mobile number as i have old mobile no updated on my profile. I do not see update profile tab to do so. please help

                      SBI associated banks not listed

                      In the newly revamped irctc website among the list of banks, sbi associate banks is not listed.

                      Cancllation status not changed after cancellation of e tkt & no refund recd.Further Cancellation is not possible in that PNR No 4511941470

                      I have cancelled PNR No [protected] 'e' tkt. Message shown was no train on that day. But I have confimed tkt on that day. But tkt staus is not shown as modified. Further cancellation selection was not possible as it was de- hilighted.

                      my net banking did not support

                      sir i have activated internet banking in IOB but IRCTC did not support my net banking they said for credit/debit card but iam a student, what i do they quickly accept IOB net banking
                      My irctc user id mib2016 was successfully registered but no otp through sms for my mobile number [protected] and no password to mail my mail [protected]@gmail.com

                      Hiw can I proceed..? Let's help to trounle shoot the problem...?
                      i did not recieve my verification even after registration. please do send my verification code.
                      USER ID: kamal11san
                      MAIL ID: chandran.[protected]@hotmail.com
                      My id Deba1903 .My mobile number [protected] and verification code 562301.Email id [protected]@gmail.com and verification code 2112.Please veemy mobile number and email id.Help me login my Irctc account.
                      Dear sir,
                      I registered my self in irctc and my id is r211048.My mobile no. was successfuly verified but my email is not being veryfied inspite of my repeated efforts.Whenever i put the o.t.p recd. on my Email in the box it says that it is wrong and then another o.t.p is sent which is also said to be wrong.Now i leave the idea of traveling by train.
                      Please do something if you can and oblige.
                      Yours Faithfully,
                      Rajneesh Satyawan,
                      Pathankot
                      My irctc registration is successfully completed. I also get my mobile verification code through my mobile sms. But I don't get any email from irctc for which I complete mobile verification.
                      My email id is "[protected]@gmail.com" & user id is "amritan04" & mobile no is "[protected]".
                      Sir my user I'd manoj7902 password forgot and registered mobile no. [protected]is close plz new password is my registered email id
                      Forget user id and password.
                      Can I get my userid and password by my mobile no and emailid
                      I already registered in irctc .But my mobile no is not verified. I have not get otp no by through SMS.
                      Please change my email. My new mail is [protected]@gmail.com.
                      Please change my email. My new mail is [protected]@gmail.com.
                      dear sir,
                      i have registered with IRCTC .i have also got email and phone verification code but my code has not verified please help meet as soon as possible
                      [protected]@gmail.com
                      Dear sir i am facing problems in verifying mobile no, Even though am entering same OTP which i got from IRCTC
                      Its saying wrong code, What can i do
                      If am giving old mobile no its saying mobile number already in use what is the solution for this
                      my mobile no [protected] please help me asap
                      hai sir,

                      i am saravanakumar. My irctc registration is successfully completed and also get my mobile verification code. but email id verification code not coming.so now i am unable to login irctc account and also unable to create new irctc account at same phone number and email id.

                      so please give me a solution .
                      my email id:[protected]@gmail.com
                      Dear sir i am facing problems in verifying mobile no, I have changed my mobile no ([protected]) today in the irctc site and trying to get the OTP but after waiting 120 s also it didnt appear still. Now I am trying continuously and it shows a message with a tag of

                      Please verify your account to continue:

                      Mobile Number is recently released and disabled for till New Mobile No Change Frequency days over

                      I am unable to book the ticket or use the site please help me out to get rid of this.
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                        shweta1710
                        from Chandigarh, Chandigarh
                        Jun 3, 2012
                        Resolved
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                        Resolved

                        by mistake cancellation of ticket

                        Address: Chandigarh

                        my PNR no. is [protected] and transaction id is [protected] and date of journey is[protected]. I have booked a tatkal ticket from chandigarh to delhi vide train no.12312 (2 AC) but the ticket got cancelled by mistake during our process of checking status. The journey is very important to us due to some family problems. Kindly return us our tickets so that we can travel against the same booking and do not suffer the financial loss for such unwanted...
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                        M
                        murugan9385
                        from Ramanathapuram, Tamil Nadu
                        Jun 1, 2012
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                        Address: Coimbatore, Tamil Nadu

                        Dear Sir,
                        I have booked a Train ticket in SL class in Tatkal system through IRCTC.

                        Train No.: 16042
                        Reservation Date & Time :01-Jun-12 08.30 AM
                        Date of Journey : 02-Jun-12
                        Transaction ID: [protected]
                        Deducted Amount : Rs.282+ Rs.12 = Rs.294

                        While my booking, Amount is deducted from My Corporation Bank account through Netbanking.

                        Banking Detail
                        Payment Through : Net Banking
                        Bank : Corporation Bank
                        Account Type : Savings Bank
                        Branch : Coimbatore

                        But ticket is not confirmed. Also The deducted amount is not REFUNDED to My account which has been used for Booking.

                        Thanks & Regards,
                        Murugan.S
                        Mobile : +[protected]
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                          A
                          anusandan
                          from Dhari, Gujarat
                          May 31, 2012
                          Resolved
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                          Resolved

                          My SBI account no. is [protected]. On 28 May 2012 during one of the internet bookings on IRCTC site, i wanted from Bangalore to Hyderabad, the ticket was not confirmed and the transaction was invalid. however, Rs. 4620/- has been deducted from my bank account due to some problem. Irequest the said amount to be credited back to my abovee mentioned account immediately.
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            J
                            jeevanps
                            from Irinjalakuda, Kerala
                            May 31, 2012
                            Resolved
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                            Resolved

                            Address: Madurai, Tamil Nadu

                            I HAD ON 28.05.2012 AND ON 30.05.2012 BOOKED TRAIN TICKETS[E-TICKETS] BY USING DEBIT CARDS OF CANARA BANK AND ON THE ABOVE DATES THOUGH THE FOLLOWING AMOUNTS WERE DEBITED MY RESPECTIVE SAVINGS BANK ACCOUNTS , TICKETS HAD NOT BEEN BOOKED AND NO AMOUNT FOUND TO HAVE BEEN REFUNDED IN THE ABOVE SAID SB ACCOUNTS TILL DATE

                            TRANSACTION ID:[protected]- DATE OF BOOKING:28.05.2012- AMOUNT DEBITED IN MY SB ACCOUNT1007.111.027904 WITH CANARA BANK,RAMNAD ROAD BRANCH,MADURAI-RS,474/= AND
                            TRANSACTON ID [protected] DATE OF BOOKING :30.05.2012 -AMOUNT DEBITED IN MY SB ACCOUNT[protected] RS.615/=
                            KINDLY LOOK INTO THE MATTER AND ARRANGE FOR REFUND OF THE AMOUNTS INTO CONCERNED SB ACCOUNTS IMMEDIATELY AS THERE IS NO RESPONSE FOR THE E-MAILS SENT TO [protected]@IRCTC.CO.IN ON THE RESPECTIVE DATES BY ME.
                            Aug 13, 2020
                            Complaint marked as Resolved 

                            IRCTC — refund of amount debited from bank account

                            I have booked four tickets through IRCTC on 2.5.2011- Dehradun to Delhi. The amount of Rs. 1950 was debited from my saving bank account, Sansadiya Soudh, State Bank of India. However, the transaction failed and I could not get the ticket. It is requested that the amount of Rs.1950/- which has been debited from my account may be credited to my saving account at the earliest

                            IRCTC — Debited amount from account

                            In my account , debited amount due to technical promblem.
                            please do nessasary things.
                            regars,
                            Anand.
                            On 22/06/2017, I tried booking two tickets in Train no. 12627 Karnataka Exp, 2AC, but due to communication failure, the ticket was not booked and my account was debited twice, details as under :
                            Date & Time of debit Amount Debited Tran ID
                            22/6/17 13:43:23 4850.[protected]
                            22/6/17 14:00:51 4850.[protected]

                            Kindly arrange to refund the amount of Rs. 9700.00 to my account

                            thanks
                            arun kumar sanyal
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                              C
                              chandiwalpritesh
                              from Aurangabad, Maharashtra
                              May 31, 2012
                              Resolved
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                              Resolved

                              Address: Aurangabad, Maharashtra

                              irctc mobile booking :- at the time of payment irctc shows only one bank Citi Bank. Why ? if i have other internet banking option then what to do ? when i approched to customercare then they said that you need to account with citi bank. it is not fair. how it can be possible to everyone to open bank account with citi bank. i request to add all bank which is available at the time of booking through pc internet. secondly how many time is decided to refund failed transaction amt & canceld tckt ?

                              regards
                              [protected]@yahoo.com
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              refer transaction no[protected]
                              amount rs 616/ debited from sbi account.
                              pnr n/reservation details not received on mobile/e mail.
                              refer transaction no[protected]
                              amount rs 616/ debited from sbi account.
                              pnr n/reservation details not received on mobile/e mail.
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                                J
                                johnsonseejay
                                from Kunnamangalam, Kerala
                                May 30, 2012
                                Resolved
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                                Resolved

                                money will be debited, ticket not booked

                                There is no way to reach [protected]@irctc.co.in. all mails of complaints are automatically rejected, they have adjusted the server to this so no problem

                                This message was created automatically by the mail system (ecelerity).

                                A message that you sent could not be delivered to one or more of its
                                recipients. This is a permanent error. The following address(es) failed:

                                >>> [protected]@irctc.co.in...
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                                A
                                aeagarwal
                                from Hyderabad, Telangana
                                May 30, 2012
                                Resolved
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                                Resolved

                                Dear Authorities,

                                On 28th May 2012, I booked a Tatkal ticket for the train Rajkot Secundrabad express(Train Number 17017) boarding pune junction reservation upto Begumpet in 2nd AC.

                                The time I logged in on www.irctc.co.in , the status for the 2nd AC in TATKAL QUOTA was "WL/AVAILABLE". TIll the payment gateway page, it was sowing the same available status.

                                But, as my ticket got booked, it was showing WL 3 as the status.

                                I read the procedures and terms of cancellation on irctc website and found out that the same rules applied to the tatkal cancellation.

                                As I cancelled my ticket, most shocking moment as it was written that money refunded will be 0(zero)

                                I request the authorites to look into this matter and refund my money.

                                Please find the snapshot of the booked ticket attached to this mail

                                PNR-Number:[protected]



                                Thank you in advance


                                Best Regards,

                                Aneesh Agarwal
                                Aug 13, 2020
                                Complaint marked as Resolved 

                                IRCTC — TATKAL REFUND MONEY

                                DEAR SIR,
                                MY PNR NUMBER IS [protected], MY DATE OF JOUNEY IS ON 27/12/2011, MORNING 11.30AM AND DATE OF BOOKING- 26/12/2011
                                AND MY TRANSACTION ID IS [protected],
                                I APPLIED TATKAL TICKET but it is in W/L69(NOT CONFIRMED), FROM NEW DELHI TO VIJAYAWADA BY KERALA EXPRESS,
                                I USED MY PAN CARD NUMBER FOR PROOF- DAIPS1897E
                                I WANT MY MONEY BACK, AND ITS TRANSACTION DETAILS,
                                PLEASE REPLY ME TO MY MAIL AS EARLY AS POSSIBLE SIR

                                [protected]@gmail.com
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                                  S
                                  shashankdubey13
                                  May 29, 2012
                                  Resolved
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                                  Resolved

                                  Address: Lucknow, Uttar Pradesh

                                  Dear sir / madam,

                                  On 26th i was trying to book a ticket in Chitrakoot express from LJN to JBP.
                                  Twice money was debited from my account and tickets were not booked..

                                  REFUND is still awaited.

                                  Attaching receipt :

                                  Account Number [protected]
                                  Transaction Date 26/05/2012
                                  Transaction Amount INR 689.24
                                  Transaction Type DR
                                  Transaction Description ICONN/47234825/260512/INDIAN RAILWAY COR


                                  Account Number [protected]
                                  Transaction Date 26/05/2012
                                  Transaction Amount INR 689.24
                                  Transaction Type DR
                                  Transaction Description ICONN/47228547/260512/INDIAN RAILWAY COR
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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