| |
IRCTC Food Catering |
|
26 Reviews
|
|
Hitesh Kachru 
Send email
|
|
|
IRCTC FOOD in Trains WORST
Hello,
I am Travelling from Chennai to New-Delhi, I am submitting this reply while in train AC2 Coach # A3, after having my RUBBISH FOOD Supplied by IRCTC catering Staff. Today is 04-06-2008 @ 10:07 PM IST. My PNR # 4263782784 Train # 2615, GT Express.
Since yesterday ie. 3rd June 2008 Tuesday, when I boarded this train from Chennai Central at 7 PM, IRCTC Staff came at 8 PM and took an order for Dinner and when I asked him what is available he said only Veg. Biryani. I was left with NO option and I asked him to bring one, when he brought it, I took one spoon and it was Rubbish, I could not eat even one spoon of rice and curd was also sour and stinking. I had NO option than to throw that veg. rice biryani (as it is named) in the Drain. I made a complaint to the staff who brought it, he said what can I do? This Packets came from Station and we are NOT Cooking it inside the train, we don't have any control over it.
Sensing that, he is a poor staff I paid him for the Dinner Packet which I had thrown in the Drain.
Now Today Evening again he brought the Dinner and the ROTI was BURNed, Curd was Sour like yesterday NO Improvement at all. I asked him he said I can't do any thing this Dinner we have received from ITARSI JN.
When Contacted Mr. Sanjeev Srivastava, Catering Manager in ths train. Despite my several calls he didn't come with the complaint book.
The Catering is been done by: M/s. R K Associates.
IRCTC is Providing WORST/RUBISH Food to its Travellers.
There is NO Link on www.IRCTC.co.in for Complaints regarding Catering / Supplies in Running Trains.
IRCTC has Mordenised in just Booking eTickets, Putting Google ADs and Earning Revenues from that but NOT Providing Good FOOD & WATER to its Travellers.
In these Long Distance Trains in which I am travelling from Chennai to New-Delhi takes more than 36hrs. and NO place to EAT any thing in Train, It seems IRCTC wants its Travellers should be on FAST while Travelling on their Trains.
I APPEAL to the Honourable HIGH COURT, they should NOT ACCEPT the Letter from IRCTC that they have improved their FOOD, just by giving MONEY & Contract to IMRB they have managed to get the Certificate.
Can any one SUGGEST, where can I File an Official Complaint against IRCTC Catering Department Head, it seems they are EARNING TONS of Money as BRIBE from these Catering Contractors due to which General Public travelling in these Long Distance Trains have to FACE the Difficulty of travelling without eating on 36hrs. jounery.
Some thing should be done in this regard URGENTLY.
I would again say that even a dog cannot consume this type of stale Food.
Better pay heed to my complaint, or else I be forced to go ahead.
Regards!
|
 25 Comments |
|
|
|
Comments |
|
|
I agree. Railway food is just one rung lower than airline food, which is also mostly crap. The railways and IRCTC think that people travel only occasionally, so they can be forced to consume below mediocre food and beverages as they are captive customers during the journey.
|
|
|
Never buy food such type of trains, bring cookies / any homemade dish i.e. MATHRI etc with you or just use bread butter / seasonal fruit. IN OUR COUNTRY NO ONE CAN TAKE ACTION AGAINST SUCH TYPE OF AUTHORITIES.
|
|
Yes. Its really very WORST / RUBISH food. One Veg. Briyani Rate they charged Rs.40/-.DOG ALSO NOT EAT THE FOOD.I am also suffered last week in Mumbai Exp (Thirupathur to Mumbai CST).atleast take first step to cover the all consumers.
Regards,
Suresh Shah.G
sureshshah_g@yahoo.co.in
|
|
|
I totally agree with this.Due to some persons in IRCTC department the whole department may face the problem. government should interfere in this and throw out those people who are responsible for this type of cause. For example the CRM of IRCTC LUCKNOW, Mr tripathi is tooking bribe openly. He has given permission to m/s sweeta sales, lucknow to supply Bibo package drinking water which is a third class water to IRCTC AND STALLS AT RAILWAY PLATFORMS in east U.P stations. The other quality package drinking water are not allowed to be sold in rly stations. Mr tripathi is tooking undertable rs 50000/month from sweeta sales, lko.
|
|
|
all the charges made by you are absolutely correct and i advise to write to crb railway board, railway minister and if they do not reply lodge an pil in any high or supreme court.
|
|
The food at train was very worst even a dog will not eat that that type of food was given when i traveled on navajeevan exp from ahmedabad to chennai on 22nd NOV-2009 PNR NO-8136547941.
Normally a 250ml of sealed pack of water will be served with meal was not given when i asked the supplier he was taking vrery roughly. This type of incidents give very very very bad impressions on IRCTC. I dont know IRCTC for us or we for IRCTC?
|
|
|
I also agree with the contents above. Really IRCTC is not bothered about the quality and quantity of food items suplied by their vendors. Recently, I travelled from Jabalpur to Chennai Egmore by train No. 2389. I also got rubish meals from the pantry car vendors.Yes, I can't say that the curd was sour because they have not served curd/sweet & drinking water. When I asked for curd and drinking water, the vendor told me that curd has not been suplied to them by the contractor and adviced me to purchase a water bottle from the pantry car. The vendors in most of the trains & railway platforms always use small cups (150 ml) for tea & coffee where as it should be of 170 ml as prescribed by IRCTC itself. The vendor charged from me Rs. 6/- for coffee and Rs.5/- for tea contains maximum of 110 ml, where as the rates decleared by the IRCTC is Rs.4/- for a cup of tea of 150 ml & the cups should be of 170 ml size. On my return journey by Train No. 2295 also I have faced the same problems. I have already registered a complaint with IRCTC.in this subject. If IRCTC is serious about customer's satisfaction, they should organise surprise checking in trains and Rly platforms.
|
|
3days ago {sender Aruna kamra}
sir, I along with my family was travelling by rajdhani express to jammu after so many years I cannot believe this type of food will be served which i will not give to my maids or pets The soup stick was actually for dogs and the food was so worse including roomali rotis which were nonchewable and without any option left for the senior citizens and the kids.sorry to say please give such type of food to your your parents and children before serving to us in future or strict action will be taken against you and my money to be refunded or taste the food your self .I am very serious about this as no action is being taken against you people.It is much better to travel by shatabdi express onlyand please dont treat us like animals.
|
|
Yes! I agree with above complain. I was traveling in Purshottam express (2802). I found glass pieces in food. I informed the catering in charge. But no action has been taken.
Satya Tapas
|
|
I travelled from nagpur to hyderabad in AP express several times, i found that they dont serve South indian Dishes. Being a vegetarian, it is very difficult to take food as food use to brought with Chilli chicken . The Pnatry is so un hygenic. The staff is from Bihar and eastern UP, they take Khaini and spit in Pantry car.
IRCTc is meant for India and not for Bihar or Eastern UP. Each railway divisions should have the regional staff and regional Food.
the high court should interfere
|
|
The vendors in most of the trains & railway platforms always use small cups (150 ml) for tea & coffee where as it should be of 170 ml as prescribed by IRCTC itself. The vendor charged from me Rs. 7/- for coffee and Rs.5/- for tea contains maximum of 110 ml, where as the rates decleared by the IRCTC is Rs.4/- for a cup of tea of 150 ml & the cups should be of 170 ml size.If IRCTC is serious about customer's satisfaction, they should organise surprise checking in trains and Rly platforms.
1. Katni Station - Platform no. 5, near pole no.7
NESCAFE STALL - Stall owner Mr. Pandey and vendor Pancham Tea-Rs5/-, Coffee-Rs7/-, Water Bottle chilled-Rs13/-, Normal Water bottle-Rs12/-.
2. Satna Station - Platform no. 1
Aquafina water bottle-Rs15/-, Balley Water Bottle-Rs13/-, Morton Fruit Drink-Rs22/-(PRINTED-Rs20/-)
3. Itarsi Station - Platform no.5
NESCAFE STALL - Coffee-Rs7/-, (on the board of his shop the rate of the coffee was printed Rs.5/-.)
There was a paper stuck on his counter which said that if any charges are charged extra contact-9303452221.And when I called on this no. the person said that the coffee charges are Rs7/-.
|
|
|
IRCTC is Providing WORST/RUBISH Food to its Travellers. IRCTC SUCKS
|
|
Hi
I have read most of your complaints given by you, As an old contractor of IRCTC i would like to bring to your notice about few facts that are leading the vendors to sell food and other PAD items over and above MRP, Selling food above MRP is an offence as per the law and it is nothing but cheating people.Even after knowing all this we are forced to sell food above MRP to protect our self from incomming losses.Please find the below attached facts and figures which most of you dosent know are happening to the contractors on reular basis.
1.All catering contracts are given on tender basis, a person interested in the tender has to bid at the maximum which may be equal to Break Even figure of his bussiness estimations.
2.Normally the profits are very low when compared to out side market because the supplier(Company) has to pay loyalty to IRCTC for getting their permission to sell their brand in stations.Hence the comapny cut down the discounts from the part of the vendor and give them the railways.One way we are forced to buy only brands approve by IRCTC.
3.A contractor has to pay more than 30% of his sale to IRCTC in the for of License fee every month.
4.Vendor has to supply food and water to all railway officials who come to the stations.
5.Too many stalls on the plat forms leads to lower business volumes and so the business overheads are very high.
6.Minimum interest shown by IRCTC to solve vendor problems so as to control the flaws happening to the Passengers.Because the only solution to improve the quality and services is to reduce Licence fee and take responsibility for the profits of Vendors, (We only look for about 8% of profits on the total sales turn over hence if IRCTC reduces their licence fee by 20% we can pass on the same to the passengers in the form of quality and services.
Hope you understand our struggle.
Regards.
|
|
|
hi i agree with all yours view. i m a doctor. i used to go delhi frequently for exams and interviews. almost every food items and drink exceed m.r.p. in delhi railway station. same thing seen in itarsi rly station, where one 500 ml pepsi cost to me for rupee 30 of m.r.p. 23 Rs. i think catering contractors are charging huge license fee of irctc imposed to them from passengers.
|
|
we just have concluded journey in 2302, kolkata rajdhani exp, from new delhi to dhanbad. we were in B4. there were almost 20-30 extra passengers in the compartment with WL tickets. apparently they boarded train on ASSURANCE by TTE. the TTE ( mr yadav ) & coach attendent (ramlagan) were throughout buisy in providing berth/food to them. on every stoppage ( kanpur, allahabad, mughalsarai, gaya) the vaccated berth was being grabbed by those passengers ( unfortunate people buying WL TATKAL or regular tickets) in connivance with staffs, paying handsome BRIBE. in the process the berthed passengers had terrible time accomodating such extra passengers on their seats.
adding to the woes, the amenities were POOR, to say the least. toilets floor was flooded due to leaking sink, cockroaches found to be crawling here & there, drinking water/frooti were HOT while DAAL was almost frozen. egg curry was NOT available in the pantry, hand towel was weathered. these are only few things besides other problems e.g - the WINDOWS are now being used to earn revenue by allowing POSTERS to be pasted on it, severly hampering VISIBILITY. this causes great difficulty in reading stations name during night time. if this is generating revenue - good but U MUST PROVIDE "DISPLAY" in the AISLE.
we request the AUTHORITY/RLY MINISTER to RESTORE the DIGNITY of trains like RAJDHANI exp. please be responsible towards MONEY paying passengers.
|
|
i agree with all yours view i think you can't look irctc side and you should see properlyI you got link of IRCTC VIGILANCE under you find another of Register Vigilance Complaints you can also see status of your complain . just go through with it i hope you will get result .
Regards
Mukesh Ranka
|
|
INDIAN RAILWAY IS THE WORST ... THEIR MAIN INTENTION IS TO CHEAT THE INDIAN CITIZENS...AND DOING THE SAME BUT THE GOVERNMENT AS WELL CONCERN PERSONS IN THE RAILWAY AS USALL THEY ARE SLEEPING ...I HAVE ONE WISH I WANTED TO GIVE IRCTC FOOD AS WELL SERVICE TO RAILWAY MINISTER...
thiefs are better than indian railway ticket collectors(TC)...
VERY VERY WORST IRCTC
indian citizen...
|
|
On 27th noon I boarded Trivandrum-Indore Ahilya Nagari Express. Here I do not comment anything about meals. But it is obvious that alongwith meals IRCTC charge money for sealed glass water also. But when I asked the waiter for water I am told that no water is available.
when I went to Pantry Car for water, PC Incharge started narrating the reason for non-supply of water. However, before entering into a heated argument he offered me water saying that it is exclusively for me and told me not to show it to other passengers.
Observing the happening last time, after night meals the waiter offered me and my family sealed glass of water, very secretely avoiding others.
I think the reason behind this is to dispose of the bottle water in the PC @ Rs. 12/- which will be required by the passengers if they are not provided with water for which they are entitled to.
Will the IRCTC authorities look into the matter and atake stern action atleast for future ?
MY PNR No. 4423369259
|
|
I have completed to & fro journey from New Delhi to Bhubaneswar with PNR no.2543105609 dt.7.12.2010 in train no.2444 rajdhani express & PNR no.6150594698 dt.12.12.2010 in2421 in train no.2421rajdhani express & experienced the food quality is worst.
I feel the intervention of food quality person from central government is required as it may danger to passenger health. The icident is going on in the knowledge railway officials as they are all part of it.
Hope the person looking this message feel the priority & take action .
|
|
|
yes you are right i also havevery bad expitience in 12630 yeswant pur sampark krati exp. my pnr no. was 2419593962 this pantry car also run by r.k. associate their manager naever give complaint book to any ane at any cost they know that whole system is currupt .they always say that do whatyou can we have so many power connection with leaders .you know they give me one veg thali in 65.00 rupees. but in irctc menu its price is only 32.00 they overcharge me. and donot give me complint when i go with train conductor he give me complint book. i have the photo which was serve to me
|
|
|
Post your Comment
|
|
|
T Gautaman
