[Resolved] Irctc — No refund against TDR | |||
This complaint is about the two TDRs filed under Eastern Railway on 19th October, 2012, the corresponding PNR numbers being[protected]Transaction ID - [protected]) and [protected] (Transaction ID - [protected]). The tickets were for the NDLS-HWH Pujo Special, which was more than 10 hours late and therefore I expect a full refund of the amount spent on booking the tickets. Both the tickets were booked online (using my 'subhyatra' account) and the TDRs were also filed through the website of IRCTC. Now, with more than 6 months already over and no improvement in the status of the said TDR files, I am completely puzzled about what to do in order to save my about seven thousand bucks. I had mailed tdrprocess on 14th February and they had cared to reply yesterday only, and here is the reply: "From: [protected]@irctc.co.in Sent: Tue, 30 Apr 2013 20:45:58 To: anwesha.[protected]@rediffmail.com Subject: Email From IRCTC Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : DER261012V17783 and the reason being : 'No EDR has been fed against the particular PNR' In case you require any further assistance, please mail us at [protected]@irctc.co.in With regards, TDR TEAM" firstly, where do I get the damned letter? secondly, how do I know why the EDR was not fed? what kind of an irresponsible behaviour is this? The train was more than 10 hours late, why should not the TDR be processed then? I request the concerned authority to take prompt action ensuring refund of the due amount at the earliest possible. Thanking in advance, Anwesha Mukherjee Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
IRCTC — Refund against TDR by irctc
This has been really ahorrible experience with the IRCTC as I am yet to received my refund towards the TDR request which is filed on 04the may 2009.These guyes even are not replying to my mails and updating me of any progress. I am really disapoointed of this horrible customer serivce.Can anyone help me out as I am crying in wilderness and no help from this (irctc).
Please guide me.
sudhir
[protected]
Same happened with me also as the amount is not refunded from more than 18 months
Railway online Railway ticket — Refund of ticket
SirI had booked two online Railway tickets from Jalandhar city to Lucknow train No. 3050/HWH EXPRESS date of boarding 12 Dec. 2009 on the name of Narinderjeet and Inderjit Kaur . Total amount paid was Rs. 1756 ( 878?878) but we missed the train so we at once went to the agent Kohli Times Jyoti Chowk Jal City to get the refund. He told us that we will get the refund after three months. Now it is over four months I have not got the refund . Today again I inquired about the refund The agent replyed no reply as yet from the Railways. Sir kindly do the needful and refund the amount . Hoping for an early reply
Inderjit Kaur
IRCTC — online Railway ticket booking
i tried to book a ticket for 9th NOV 2010 and everything was fine till payment gateway but after that when i submitted the card details this message came"REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&.
"
i do want to know whether my ticket has been booked or not tthough i checked the booked ticket history there was no ticket booked.
IRCTC — Complaint Against IRCTC
I have booked an ticket on 04/11/2010 from new delhi to patna date of journey was 09-01-11 PNR Number [protected] and Transaction ID [protected]. But the train was cancelled.I had filled a TDR for refund on 11-01-11 Ref. no. ekt [protected].I have been informed through customer care that i will get refund within 3 months butdidn'y get any response.Pls help.IRCTC online railway ticket booking — No refund against TDR
Filed TDR on 13.06.2010 but refund not received till now in spite of 16 reminder mails, details is as follows,Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On: 7-6-2010 Class: 3A Internet Service Charge: Rs 20.00
Date Of Journey: 12/6/2010 Railway Zone: SER Bank: ICICIBANK
Total: Rs 3116.00 Train No: 2818 Ticket Charge: Rs 3096.00
From Station: DELHI(DLI) Quota: General To Station: BOKARO STL CITY(BKSC)
IRCTC Zone: Group General Manager-1/Eastern Zone (IRCTC) Kolkatta
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 S M PANDA 43 Male 0000/ Booked
2 PRATIMA PANDA 34 Female 0000/ Booked
3 RUBI MOHANTY 15 Female 0000/ Booked
TDR Details
Reason For TDR: Passenger not travelled due to one ticket is in rac & other are waiting.
TDR Status: Forwarded To Railway Reference No: ekt[protected]
TDR Zone: SER TDR Filing Date: 13-Jun-2010
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00
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+91 44 2530 0000
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IRCTC, RAILWAY TICKET — REGARDING TDR
Dear sir,kindly guide me to whom should i make complaint for payment of my TDR as it is pending for more than 6 months.
I received a letter from IRCTC in January that the case has been transferred to the eastern region...but still its more than 2 months since then even.
Sir its a matter of great regret that a passenger has to write so many times for the refund and still has to wait.Even i called them so many times.
Please sir guide me where should i mail so that i get the refund...
as i have paid money to the railways for the above tickets cash and now i want the refund please.
kindly let me know the time taken max in the process as the time given was within 3 months of the tdr date.This is a very disgraceful matter for Indian railway that they are not taking care of there passengers.
please assure if i am sure of getting the refund.
sir, such delay in my rightful claim from railways is discouraging me to use the services of railways for internet bookings.
The detailed information regarding that ticket is given below:
Transaction ID [protected]
PNR Number [protected]
Reference No ekt[protected]
TDR Filing Date 17-Sep-2008
thanks.
waiting for your positive response.