Shri Lalu Prasad Yadav
The Hon’ble Minister of Railways
Date: 17th May, 2008
suject: Online Booking through irctc.co.in
I would like to get your kind attention on the problems faced by the general public who use Internet Booking facility to book their ticket for their journey on www.irctc.co.in.IRCTC web service is a disaster. You would reach peak of your frustration booking tickets online. This low cost server always throws a message 'Unable to retrieve due to communication failure' whenever you search for station codes, check train no.s, check availability you name it.i was booking my ticket yesterday through irctc.co.i completed all process and payment gateways charged the payment but didn't issue me ticket.i got the message from irctc "sorry for Unable to retrieve your ticket due to communication failure' and i lost the Rs 60/-for this hell sorry word. just i want to ask who will return these Rs 60/- it is very painfull losing your Rs. without any cause . i woud like suggest in this condition, if custumer is not getting booked ticket the irctc should refund total money without make any charges.
so i request to you sir please look forword this matter and make some rule and regulation regard this problem. so that general public can save their money and time.