[Resolved]  LG India — LG India Customer Care

my lg mobile model is Kp220.
my problem is wap/gprs setting.
please help me solve my problem.
thnku

EVEN our technician turns a deaf year to my calls so I call from other mobiles and he makes statements like I am with daughter out of station and I am in some shop. LG Hyderabad Life's Great thanks to LG

We Purchased a 32" Plasma - LG make from Metro Hyderabad May 2008 . We never used it since only my mother watched TV. When the TV Stopped working we complained to LG and they deputed some who came and told us the TV tuner circuit or board has gone due to bad Cable signal and collected Rs 200 for a device that prevents that, he promised to repair the set then one day he came with a board and replaced it only to realise that it did not match so another complaint then he came back and took the board and disappeared . After complaining again and after a month he returned and replaced the board but the set did not even start. Even the DVD we were able to watch is gone. Then LG sent another mechanic and he ran away after seeing the situation . Today after complaining another time he has come and told mother board is gone. Now they are saying warranty is over and the repairs are chargeable even the mother board which was ok. My name is Venkateshwaran Address is 2-23-173 Sathavahana Nagar Kukatpally HYDERABAD

lg washing matching — please do not buy the lg washing machine

there are many problem
in lg washing matching
so you do not by'
there are many ajent to
take the money & not
give the proper help thanks

Dear Sir,

My name is Mahesh Chand Verma ( Dy Manager Maintenance & Engg, ).My working with R.M. Entertainment (The center stage mall ) L-1, sec -18 Noida . I have two nos LG ductable split units Capacity 8.5 Tr ( Model No. - LB _ H0850QC ) & 5.5 Tr ( Model no - E0550QC ), Those are coverd under comprehensive AMC from last four year. Last AMC renewed on date 30th march 09 AMC period is 1st march 09 to 28 Feb 10 & AMC nos. is 1865 . 8.5 TR Unit is under breakdown form March 09.I trying to follow with LG. Authrised person Mr. Ankus Verma Mob. - [protected] &Mr. - Rakesh Mob - [protected] & Mr. santosh [protected] but I have no response.

So, I would like to request you to do the needfull ASAP

Thanks & Regards

Mahesh Verma
Dy Manager (Maint & Engg.).
R.M. Entertainment
L-1, Sec -18
Noida
Mob -[protected]
Phone[protected]

I have already complained to your customer service at 11 am on 22.09.09 and the docket number is co[protected] dated 22.09.09.They guranted repair of my refrigerator definetly by forenoon of 23.09.09.Accordingly i have taken leave today and waiting for their service.Today when i again contacted your customer service they again repeated the same words"within 24 hours servicing will be done".I never expected such a poor service from your reputed organisation which has caused
wastage of my leave.Hope you will look into the matter.

Sabyasachi Dasgupta

I purchased Microwave Oven from Shah Electronics, Chromepet, Chennai on 27.09.09. For demo no body came even after lot of follow-ups. I got Best Service Engineer mobile no. ([protected]) from Shah Eelctronics. He is really a useless fellow and not attending the calls at all. I called LG customer care on the Best Service and spoke with Ms. Minakshi. She told that the Engineer/Technician can only speak Tamil.

It is really a very bad expercience with LG customer care and I suggest all of my firends and Hindi speaking persons to not purchage any LG Product.

Kairmuddin Khan

Sir,
I am aryan from surat, gujrat. My 15" monitor is not displayed. plz check n rectify thats problem .My address is- shiv channel, shed no.72, shop no -2, 3/ bhidbhanjan industris, 120 ft road, pandesara, surat-395220. My contact No. is [protected].

Thanks & Regards,

my lg dvd rewriter model gh22ns30 is damased from 05/10/09 where i mantain warrenty plse help me i live in bihar munger my pin code is 811201 plse help me

Dear Sir
I m Adv Manisha Pawar i purchased LG microwave oven on 24th sept 09 but within 4 days ...it stopped worlking ...ur technician came n saw it ...n did sumthing ...without openning it ...by saying its a loose cconnection ..but the same problem is arised ...we logged the complaint ...on 8th oct. 09 ...minimum ...50 calls ...to local n regional office...but they are not entertainning the complaint ...infact the language is very rude by one Mr. Yadav. I m afraid to say ...but ...ur services are not satisfatory ...and i guess the product is also defective. Now u sugeest what further action we have to take in this regard ?????
Hopefully u vl look after this matter on priority basis. We got two complaint nos. and one online complaint no.
They are as follows:
1) C09A[protected] C09A925368 [protected]
Thanking u in anticipation
cordially yours
Adv. Manisha Pawar

it is very pain ful to tell that i loaged a complaint of my LG S 5000 phone, system issued me complaint number[protected], near about 15-20 days before i loaged that complaint but i am steel waiting for reply about solution

13/10/09
TO,
LG
SENIOR CUSTOMER CARE MANAGER


DEAR SIR,

I have complaint on 01/10/09 regarding my CASETTE TYPE AC for the fault of after switch on the Ac, it is running without chillness and after few minutes IT WILL GETTING MORE DRAIN WATER LEAKAGE
After complaint registering of 2HRS WE ARE RECIVING ONE MAIL FORM NOIDA LG .BUT NOT YET RECTIFEIED OUR AC UNITS AND WE R GETTING MORE GUEST COMPLAINTS BECAUSE OF AIR CONDITIONING IS NOT FUNCTIONING PROPERLY.PLEASE LOOK THE CONCERN MANAGER TO BE SOLVED AS SOON AS POSSIBLE .THIS IS UNDER THE AMC .IF AMC AVAILABLE THEY ARE NOT ABLE TO ATTEND THE COMPLAINTS HOW THEY ARE GIVING WITHOUT AMC PRODUCTS

THANKS AND REGARDS

VENKATESH.P
ENGINEER
THE RESIDENCY GROUP OF HOTELS
BANGALORE-25

LG Electronics — NEW LCD TV NOT WORKING -- NO SERVICE SINCE 12/10/2009

1) Purchased 26 inch LCD on 12 Oct 2009 (my sincere apology to LG)

2) Color of panel turning green since installation. (complaint C09A 1217487 dtd 12/10/2009) (May be LG’s Go Green policy)

3) Lodged complaint no. C09A 1406864 dated 14/10/2009 (call center number was working: thanks)

4) Mechanic came on 14/10/2009- said PANEL NEEDS TO BE REPLACED (hopeful)

5) I followed up with Ms. Swagata -- Customer Care Executive, Kolkata on 22nd Oct 2009. (got her number from call center only)

6) Today is 26th Oct - Ms. Swagata says -- she doesn't have any info from stores so she can’t give me any timeframe as to when I may get it repaired (poor me)

7) Called the call – center, to locate my existing complaint details. Get to know that the system deletes any complaint more than 7 days (brilliant strategy … fortunately I located it from my sms box)

8) My question Sir—when can I watch LG LCD (now hanging like a dead photo-frame) next week, next month, next year or next decade (if at all)?

hiiiii
i hv buy lg-9800 in previous year in the month of august.my battery is not working properlly.
i hv request to provide new battery 1 month back till untill they r not provhinding me.may i know the reason?
they hat the model is old 1 so i m not able to providing is wrong assquiz.so, help me out.

I have a LG lcd 26LC2R, had purchased it on 13th of january 2007, the problem in the tv is that the colour screen has become black and white, I had calld up the customer care and the person turned up after 20 days of the complaint.the cost for all repairs is about rs5000, whereas we get a new LCD for rs 20000 itself, we had paid rs35000 to purchase the LCD and cannot afford to spend more on it.

LG Customer care — TV repair process

I had registered LG TV repair complaint with LG customercare on 7th Oct 2009,with no:C09A1912611.
The service center(SC) technician came and checked n taken few parts for repair on 8th.He said he will comeback regarding cost of the repair in 2 days,but has not contacted for 10days.When i contacted him he said it will cost 2.2K n i said go ahead with the repair.He said it will b done in two days.They registered complaint on 19th with website.From that day of 15th Oct to this day they never contcted me,i hv contacted them may b 10times regarding the status,all the time they said it will come in two days like that.Still it is not done.
No body updated me the status.When i contacted their supervisors n area incharge they first entertained n promised it will b done,but later they started to reject my call.
I hv been raising this with customercare,but they too offered little help.

LG — No proper Installation in 5 days

I am completely disappointed by the service provided for my newly purchase LG washing machine. I am providing the chronological sequence of events and am thoroughly disgusted with the unprofessional attitute of the engineer responsible.

I purchased LG washing machine Model F1256NDP on Nov 13, 2009. At the time of purchase, I was promised that the machine would be installed the next day.

No one turned up the next day despite reminders and in turn assurance by the seller.

After several followups, the engineer turned up unannounced on Nov 15 (Day 3 of purchase) for installation. It was just a coincidence that I was available at home.

Upon opening the pack, the engineer discovered that one of the legs of the machine was missing. He broke off one piece of Thermocol from the packing and inserted below the machine in place of the missing leg.

The engineer switched on the machine and performed some checks without explaining anything.
The engineer said that since I had already used an LG front loading machine (the one I purchased 8 years back which now is not repairable), the functions are similar hence there is no need for him to explain. I completely disagree to this statement since later I found that the functions are very different than the machine I had used in the past.

The engineer stated that I could run the machine with Thermocol leg in place of the missing leg. Whereas, I could clearly see that the machine was not balanced - the operator manual clearly says that the machine should be balanced properly otherwise it could be damanged. This clearly demonstrates the callous attitude of the engineer towards manufacturer's instructions.

The engineer promised that he would be replacing the leg the next day (Nov 16) and also would get an extension pipe for water connection (since the original one was short) which he said would be charged extra - I accepted that. When asked if I have to sign any installation report, he stated that there was no document to be signed.

After the engineer left, I took a logical decision not to use the machine on 3 legs untill it was properly installed on all 4 legs and proper water pipe.

I called him several times during the next day finally he picked up the phone in the evening. He told me that he had been able to find a replacement leg and water pipe for the machine (I am surprised it took him one day to find this) and would fix it the next day i.e. Nov 17 by 12:00pm.

I specifically asked someone to stay at home so that when the engineer visits, he doesn't find the door locked. The engineer didn't turn up throughout the day, when I tried to reach him over phone, he didn't pick up the call. Under complete frustration, I sent a text message to him - he didn't reply to that too.

The end result is that today is the 5th day of purchaing the machine and it is standing on 3 legs and is unusable.

The above episode has left me under complete disappointment due of the highly irresponsible, callous and unprofessional attitude shown by the LG engineer.

Dear sir
i have complained to LG reg. my non working Colour TV which i bought around a year agp; repeatedly i requested them to look into the defect; so far no one turned up; could you please help me
my tel no.s [protected] and [protected]
what should i do to get the repair done; it seems to be a simple defect which could be repaired in about five minutes time; just flickering and flirting images coming on TV suddenly and disappearing after awhile
but can you help me sir

my name dinesh i purche a mobile lg kg195 imei no[protected] but after D.O.T anounce the IMEI
my mobile not recongnasied any sim
is imei no is not registred

my name dinesh i purchsed lg mobile kg 195 before two three days back it is working but after DOT. given order to private oprators realated to imei no my mobile not recognasied any sim card but in my mobile allready imei no [protected] than why it is not working my set

Sir,
I want to say you that my Cell phone has been stolen. On the Dated 5/12/2009.
So kindly tell me what should i do know.
Waiting for your reply and Kindly do the needful.
Thanking You
Monider Kumar
[protected]