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Nokia Mobile |
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63 Reviews
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Arpita Malo 
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Request to replace the present defective Nokia handset with a new one
Date: 11.06.2008
To
(Sub: Request to replace the present defective Nokia handset with a new one.)
Dear Sir,
I had purchased Nokia Handset (Model Name - 5610d-1, ESN/IMEI NUMBER– 358652013624412, PRODUCT CODE – 552318, INSTRUMENT TYPE-PHONE, TECHNOLOGY TYPE- GSN) on 02.02.2008 from Paragon Shop, Udaipur, Rajasthan.
From the day of purchase, the handset is showing the frequent problem of sudden switching off. This handset has been sent more than three times to Nokia service centre (Rama telecom) at Udaipur, Rajasthan, but the problem still persists. Here I would like to mention that this service centre is around 15 kms from the place where I stay. It’s really problematic and very tiring for me to go to the shop after the regular office work. For my official work I have to travel a lot in different parts of India, where mobile is an absolute necessity to keep a track with the clients and also with office. For this problem with my mobile my work is also getting affected.
Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction.
I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.
In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.
Yours faithfully,
Arpita Malo
Production Planning Engineer
Sterlite Industries India Ltd,
Email Id: arpitamalo@gmail.com
Contact No- 033-24103817 (Kolkata Residence)
Present Mobile No -09928706424
Address for Correspondance:-
Adhir Chandra Malo
C/15, Brahmapur More
P.O. Brahmapur Battala
Kolkata-700096
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 62 Comments |
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Dear Sir,
I purches one nokia model 5235 from a retail shop from Guwahati Assam one month back but now the vibration not working, i give it to the service centre and they sade it will take time around 20 days and take it back from service centre, if i wait for 20days only for vibration mode not working then what will happen if some major folt will came?
Regards
Indra
Guwahati, Assam
Email:indranil.roy75@yahoo.com
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nokia 3110 is a waste model to replace all phones
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Dear sir,
I purchased a new nokia c5 mobile two weeks ago from the day of purchase phone is automatically switches off and sometimes it turns ON automatically but after that it turn oFF permamtely.so i visited the nearest nokia care center and they sent the mobile to the company after that they servised the mobile and call me to receive even though the same problem persist so i once again give to the customer care center still i didn't receive the mobile but if face the same problem can i ask them to replacemnt of the mobile if they don't what i have to do.
Regards,
Santhosh.M
9790706621
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Dear Sir,
I have purchase Nokia 5130c in 04-10-09 but my mobile is damage & it was not repair any where including nokia care can you please suggest me where it was repair.
My mobile problem is automatic switch of & on i'm unable to call any where from my mobile.
please do the needful.
Daulat Singh Gusain
Hotel Ginger,
Opp. Dudhadhari Chowk Haridwar
Mobile No. +91-9997580875
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this is very shameful that such a big brand is making so complicated mobile, we purchased x6 nokia mobile on 23 .oct. 10 . we are unable to use any ovi feature as it was mentioned boldly that for one year download any music for free. there are no wall papers, screansavers or any basic things in this mobile. i think these mobiles r only made for sofware engg. this was a real waste of time and money. many times we called {my ref. no. is 1/11253889360}.nokia help centre or to the purcase showroom that is tgip noida. there is no one to listen the complaints . within one week we went to replace this mobile but they said it is not possible. the help line staff also don, t know anything what to do.we called them many time which was a real waste of time.
i will suggest everyone not to ever purchase nokia mobile.
G.M.Mr. Vijay Khetarpal
09818189760
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sir in my mobile nokia5310
all operaminis are not working why
please verrify my complaint
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Customer care Nokia
Dear Sir
I am sorry to inform you that my instrument no………Nokia 5233- IMEI 358321034941-334 purchased on April 19, 2010 is giving problems:
1. LCD DISPLAY IS NOT PROPER – CHARACTERS NOT VISIBLE
The engineer at your service centre (copy enclosed) falsely mentioned as Liquid Logged whereas it is not the case. It was a dry and sealed set.
I was charged extra Rs 55 for this. This is a wrong billing and I request you to instruct him to refund the money and set the instrument right.
RAHUL SINGH
O 28 PRATAP NAGAR
NEAR GULABI BAGH POLICE STATION
DELHI 110007
9654866901, 9899488921, 9811480502
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Date 01-feb.-2011
(Sub: Request to replace the present defective Nokia handset with a new one.)
Dear Sir,
I had purchased Nokia Handset (Model Name - C5-00, ESN/IMEI NUMBER– 354847045972680, PRODUCT CODE – 0591909, INSTRUMENT TYPE-PHONE, TECHNOLOGY TYPE- GSM) from Nokia Priority Shop, Udaipur, Rajasthan.
From the day of purchase, the handset is showing the frequent problem of sudden switching off, Haning, Speaker Problem, Full Body Loose, and so & so This handset has been sent more than five times to Nokia service centre (Rama telecom) at Udaipur, Rajasthan, but the problem still persists. Here I would like to mention that this service centre is around 150 kms from the place where I stay. It’s really problematic and very tiring for me to go to the shop after the regular office work. For my official work I have to travel a lot in different parts of India, where mobile is an absolute necessity to keep a track with the clients and also with office. For this problem with my mobile my work is also getting affected.
Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction.
I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.
In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.
Yours faithfully,
Rupesh Pachori
Job sheet : 212433527/110127/31
Date: 27-Jan-2011
Mobile no- 09460489946
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i am vijidharan, i bought nokia c5- 03 in poorvika mobiles, chennai, it is a shit, only two days, the problem arises, it will automatically switch off ant restart, at that time one black line moves in the screen, i gave for about five times in nokia care for service,
but also the problem arises, is there any option to change this mobile...
any one help me, its a waste off 9500 inr.
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Respected Sir / Mam,
I want to tell you about my experience with Nokia. Current experience is very – very bad with Nokia. I could not think that it could be happen with a new buying cell phone.
I bought a Nokia 5233 – EMI 356932034308696 (buying date 19/09/2010)
When I was buying this phone I was very happy because -1st before 5233 I have been using N- 70 and I was satisfied with phone. 2nd I was buying a Nokia product -Nokia mean quality and Product/Service.
After buying this phone I have been regular facing problem with my phone for last 4-5 months and this is very funny that you could not solve my problem in 6-7 times may I know how many times I have to go in Nokia care????????? I think according to your service and policy I should buy a home near any Nokia care because you are not proving good service.
Problem: - Hang when I activate call waiting (if I am talking on phone and another call comes than it hangs. If I received 10 call 2 times it will hang.
Battery back up: - Low battery back up and I have been facing new problem since 5th may - I charge my mobile in morning in evening I always see full battery but when I wakeup in next morning –Mobile switch off because of battery discharge. I just talk 15 – 20 minutes only in a day why it happening??? In 1st month I was getting battery backup of 3-4 days and now just a day even not 24 hrs.
6-7 times I have given my mobile in Nokia care, 2 times they sent my mobile in your head office but my problem is still same.
Can you understand my problem????????????????????
How many times I have to go Nokia care. I think this is very bad service of Nokia.
I want to know why you don’t solve my problem. When I go to Nokia care I take half day off from my office how many times I have to go Nokia care???
This is mentally and physical torcher and it is given by Nokia Company. Now your should change the mobile phone.
I PAID MONEY FOR BRAND NEW AND GOOD MOBILE NOT FOR TENSION/ NOT FOR THIS TYPE OF MOBILE.
WHAT IS SOLUTION OF MY PROBLEM? IS THIS ANOTHER MEANING OF NOKIA PRODUCT / SERVICE????
Same on you Chinese mobile company is providing better service than you .Next time I will look for change in mobile company. Now you give me answer of my question that are you changing my mobile phone or I should look for another option like Consumer Court.
I don’t want to go Nokia care again and again I request to you please think seriously about my problem. I am not fool / Mad who is going Nokia care again and again. I waste my money / waste time I got mentally tension so pleaseeeeeeeeeeee take a good action.
Thanks & Regards
Amit Kumar
Mob - 9971038105
Please find old mail below
-----Original Message-----
From: amit.travelexpert@gmail.com
Sent: 28/03/2011 11:49:26 AM
To: contactcentre.india@nokia.com
Subject: WebForm Automated Email
[Email address:amit.travelexpert@gmail.com]
[Salutations:Mr.]
[First name:Amit]
[Last name:Kumar]
[Country:INDIA]
[Language:English]
[Gender:M]
[Contact topic:Nokia services and software]
[Contact subtopic:Other services or software]
[Message:Dear Sir / Mam,
Today I am felling why I bought a Nokia product. Why I am wasting my money, my time, my transport expense.
I bought a Nokia 5233 – EMI 356932034308696 buying date 19/09/2010.
Battery back of my phone: - In First and second months 3-4 days.
After 3 months just ONE DAY. I gave my mobile three times in Nokia care (Gupta Associates Vaishali SEC – 4 Ghaziabad ) but they could not solve my problem .
Please note: - Problems with my 5233
1. FM is not clear.
2. Low battery backup
3. Hang when I activate call waiting.
I have been regular facing problem with my phone for last 2-3 months and this is very funny that you could not solve my problem in THREE TIME may I know how many times I have to go there ????????????? How many time I have to waste with NOKIA???
Should I buy Nokia in future ?????????
When I gave last time my phone in Nokia care they sent my phone on higher level after some days I received a feed back call – Is your phone working well I said no she said now come in Nokia care deposit your mobile we will give your new .
I don’t need new but you should do well my mobile or extend my warranty.
I don’t need new but you should do well my mobile.
Suggestion: - Please provide door step service in this type of care because time is money in present. How many time any customer will go in NOKIA CARE ????
One more important thing yesterday I submit 4th time my mobile in Nokia care (Vaishali)
When I saw receipt they show on paper – NO REPET JOB ???? WHY I gave three times my mobile is same agency for same problem.
Please let me know what you can do in this case. Please help me in this, take a good action for feeling good with Nokia as before because before 5233 I was using N 70
and I was happy with N 70. Now I don’t want to go Nokia care again. My time is very costly.
Thanks & Regards
Amit Kumar
Mob - 9971038105]
[Phone model:5233]
[Mobile:+919971038105]
[Second Phone Number:]
[CPF Or CNJP identifier:]
[Province:]
[City:]
[IMEI:]
[Product code:]
[Operator:]
[Operating system:]
[Web browser:]
[Online shop order number:]
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Reply
Forward
Amit Kumar
Kindly attention:Mr Hemant Chouhan Respected Sir, Thank you for replying. You...
Mar 30
Reply
from contactcentre.india@nokia.com
to amit.travelexpert@gmail.com
date Thu, Mar 31, 2011 at 10:48 AM
subject RE: Fwd: WebForm Automated Email
mailed-by nokia.com
hide details Mar 31
Hello Amit,
Thank you for contacting Nokia Careline.
We understand that you are not satisfied with your device.
We regret the inconvenience caused to you. We know how important for you to get your issue resolved as soon as possible.
We would like to suggest you to contact the same Nokia Care Centre from where you got your device repaired last time. So technicians will assist you in best possible manner.
Your Case ID is 1-11590101178.
For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of
9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Thank you for choosing Nokia.
Regards,
Deepak Varandani
Nokia Careline
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nokiaindiadigitalmarketing@ovi.com to me
show details 6:48 PM (16 hours ago)
Hi,
We have forwarded your concern to the team. Someone will connect with you soon.
Regards
Nokia India Team
From: Amit Kumar <amit.travelexpert@gmail.com>
To: contactcentre.india@nokia.com; nokiaindiadigitalmarketing@ovi.com
Sent: Monday, 9 May 2011 5:16 PM
Subject: Nokia 5233 – EMI 356932034308696 (buying date 19/09/2010)
- Show quoted text -
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Dear sir,
mane nokia x1 01model 06/07/2011 ko kharida tha lekin usme
airtel aur vodaphone dono sim kam nahi kar rahe hai, lekin dono airtel ke sim kam kar rahe hai.please aap mujhe batae ki aisa kyun ho raha hai aur mera handset change kare.
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I have bought one Nokia C3-00 model from THE MOBILE STORE at
Tirunelveli, Tamilnadu on 18th june 2011. within 20 days, the navigation key of the
handset is getting faded and becoming rust in colour. When I asked about this
at The Mobile Store, S.N. High Road, Tirunelveli Branch, everybody is telling
the same reason that it was manufacturing defect and they can't do anything
for that. When i went over to the Nokia Care Centre, they are simply telling that,
such problems may occur if the users use the mobile continuously. Isn't it very
rediculous? I need immediate solution for this problem and Nokia Mobile Company's
proper action against The Mobile Store, Tirunelveli for their irresponsible answers.
My Mobile Model: Nokia C3-00
V 08.63, 25-03-11, RM-614 (c) Nokia, Variant:255.04, Virtual Variant:
No Virtual Variant. Serial Number:355384042394683
My Mobile Number is +919443583073
My Name: S. KUMARESAN
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sir i am gaurav and i bought new nokia x2-01 and i m facing problem in battery storage and i checked it nokia care durga communication gtb nagar new delhi but did do their dutty well.plz solve my problem otherwise replace my handset.
gaurav
9953071045
it07417.sbit@gmail.com
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Request to replace the present defective Nokia handset with a new one.
Date:27/07/2010
To
Nokia General Manager.
(Sub: Request to replace the present defective Nokia handset with a new one.)
Dear Sir,
I am Gothai Subramanian, working as a Computer Teacher in Kings English School, Vallioor, Tamil Nadu, India.
My brother had purchased Nokia Handset (Model Name – NOKIA X2-03) from Singapore, when he had gone in tourist visa.
From the day of purchase, the handset is showing the frequent problem of sudden switching off during the call talk. After one month of purchase it switched off like the same and I could not switch it ON from that day onwards. This handset has been sent more than two times to Nokia service centre at Tirunelveli, Tamil Nadu and Chennai, Tamil Nadu, but they told this may be a software problem because it is installed as Singapore version, that we could not load here. In Tirunelveli center they told it may be a minor manufacturing problem. I really afraid to give this new handset to other service persons because they may steel the costly parts if I give for repair.
It is really hurting and painful for me because my brother gave me a nice gift and at present it is not working even then we paid more around 10 thousands.
Due to this problem, I request you to kindly change the present handset with a new one for your customer satisfaction.
I hope this letter will be addressed promptly and my problem will be resolved at the earliest.
In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.
I attached the bill with this letter.
Thanking you,
Yours faithfully,
Gothai Subramani
C20, ISRO Housing Colony,
Vallioor, Tirunelveli Dist,
Tamil Nadu, India.
Pin - 627 117,
Cel : 9842449068
9750328715
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Dear Sir/Madam,
I had purchased New handset of Nokia & model num is Nokia C2-02 Imei No. 357005041297225 from Nokia care at Faridabad sector 16, before 20 days back i have purchased that ph but now i am facing many problem with that set, Mobile touch & keys not working & also mobile some time i have noticed that ph was dead, nothing is working some time..how can it is possible with new handset. dan i have gone your service cents at Faridabad sector 16, they told me some of parts of mobile is to be changed but at that time they don't have part of Nokia C2-02.
Please help me out from this problem..
Mukesh Kumar Garg
my num is +919810223602
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Dear sir
i was purchased nokia n8 on 07-03-2012 for bella communication near nehru nagar ghaziabad
i am not setesfied n8 mobile software nokia belly .
i want to old symbian<3 OS
PLS change my phone software
NADEEM AHMAD
9911929412
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I bought my phone on 2nd april 2012. Within 3days it started giving me troubles.The phone kept hanging all the time.I went to the shop from where I bought it and they just reset it through factory re-set option.
The frequency reduced but the problem of my phone getting hanged persists. Sometimes it does not respond to touch on the scree.
Since day before yesterday (22nd may 2012) night my phone started switching on and off all the time on its own because of which the battery goes dead. Since yesterday (23rd may 2012) the phone does not even get charged.
Its been less than two months and my phone is as good as a dead box.
I bought my phone from The MobileStore Limited, Opp. Ramaiah hospital, Bangalore
I hope a quick and positive response as soon as possible.
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dear sir,
i was purchased Nokia Asha 200 on 19.03.2012 from a auth.dealer in Atta market saector -27 noida U.P After one month .the handset having the problem of Hang
I visited nokia care, they told me that i have to submit my set ( in Four TIME).but it will create a great problem for me because my patient contact me always for advice.
Now tell me what i do?i m requesting .kindly if possible than please replace this handset with a new one because within 1 month of its purchasing it require repairing then what will happen in future?
my phone no is...
Sangita
09971365969
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Dear sir,
I purchased nokia piece model no: C2-03 ON MAY 7TH 2012, ON JULY 25 2012 THERE IS PROBLE WITH DISPLAY I WENT TO NOKIA CUSTMER CAE AT AMERPET, HYD and told them that on display am not able to see anything and they are saying that you pressed hardly
I am saying that it touch screen when it will not move up and down we want to press little bit hard, when we use other mobile like Samsung we can use it any way even it will fall down it will work nice that means nokia manufacturing is defect they don’t know who to make touch screen product
Nokia care employees are simply saying that don’t keep in pocket don’t press that means they are saying keep in locker and they charge me 1200 rupees even those it is in warranty period
1200 is nothing to me I will escalate to public, media, new paper, friend and also go consumer court.
Venugopal
Cell no: 9848828861
147 plot no
Dharaninaga, kukatpally
hyderabad
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Date: 27/8/12
To
(Sub: Replace my nokia model no. c-200
Dear Sir,
Ihave purchased Nokia Handset (Model Name - C2-00 d .grey, ESN/IMEI NUMBER– 352435053056745, IMEI2 352435053056752ITEM – 002W307, INSTRUMENT TYPE- MOBILE PHONE, TECHNOLOGY TYPE- GSN) on 28/5/12from Samarth lifestyle retailing pvt ltd ( NOKIA Priority partner) jaipur Rajasthan.
I purchased Nokiac2-00 d.grey from your authorized shop at Jaipur named as samarth lifestyle retailing pvt ltd, jayanti bazar M.I . ROAD Jaipur.
The handset having the problems i.e. during use of phone shows connection error and disconnect the phone, further during use of the phone some time the voice not heared and low battery backup. Regarding these complaints I went to Nokia Care (Unnati Sales), Subhash Nagar Shopping Centre, Jaipur many time and my phone retain by the
Nokia Care. During this period I face many problems without phone without phone my professional work is suffer.
kamal parwal
present mobile no. 9314500594
0141-2280012
b-11 subash nagar shopping center jaipur
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