[Resolved]  Nokia Mobile — Request to replace the present defective Nokia handset with a new one

Nokia Mobile — providing insufficient service

Sir,
I buy nokia handset (nokia 5800 xpress music) from solapur on 09.07.2010
from 02.08.2011 my cell phones display not working so visited to nokia Authoried service centre and ask them can this display changed in warrant period, but they didnt tell any thing, They just gave me one reciept with phone no and told me to came after 8 days.
After that i visit nokia care today(10.08.2011) for asking is the display avelible
then they ask me for handset and told me came after 8 days.
If they want my handset then why not they take from me on 02.08.2011? why they said me came after 8 days??
Please help me..

Nokia Mobile — Replace the mobile part

Dear Sir,

I have Nokia C5-00 mobile phone and my complain is the Nokia Authorized Service Center at Navrangpura - Ahmedabad - they replace my Bluetooth part and they delivered to me my handset with damage part without any genuine reason.

They charge Rs. 496/- instead of Rs. 100/- which was mention in Jobsheet Number:[protected]/110816/59.

I send a e-mail to Nokia support team and I call to the customer care also. but till time I don't get proper reply.

Your case ID is 1-[protected]

ESN / IMEI No. [protected]

Due to software & Liquid Logged problems I take visit Nokia Care Service Centre on on 16th Aug 2011 at
BOHRA SERVICES - Navrangpura, Ahmedabad, Gujarat.
Ph:[protected]/61 (M) [protected].
& they give me delivery of my handset on 17th Aug 2011.

I am not satisfied with this:

Job Sheet Number:[protected]/110816/59

(1) They identified symptoms Power doesn't switch on and water inside.
(2) Estimated Value Rs. 100/- .

## They are not give me any information in written on job sheet or verbally at the time of delivery that in this handset Bluetooth is not working due to this water logged problem.
## Before Bluetooth is working condition. And the technical engineer also not identify any problems at the time of giving job sheet also.

## They replace this Bluetooth part because its not cover under the warranty and now they are saying that the cost of this part is Rs. 4,500/- approx. How its worth. The handset cost is Rs. 7200/- approx and its not cover under the warranty.

## They give me hand written bill amount Rs. 496/- (450/- + tax 46/-) instead of Rs. 100/- written on job sheet.

I call to the Nokia Customer Care they give me a reference no.1-[protected] because they are not taken my complain.

This is not my fault I am 100% sure that your technical team not identify any problems in the Bluetooth. That means Bluetooth is 100% working condition in my handset. This is done by someone by intentionally or by human error or by mistake.

Please do needful. I wants satisfactory response form your side.

ok I send you all details on [protected]@ovi.com e-mail id..

Awaiting for your reply.

Still date I do not get any reply from Nokia Care - Customer Service.
I face this problems from 17th Aug 2011 on-words. I put my quarry on Nokia's official website - support link on the same day. I registered my complain on Nokia's Customer Service - call center on the same day.

Kindly do needful.

Thanks,

Manoj Contractor

why you Nokia people are not giving any reply

Nokia C5-00 mobile phone — Bluetooth part replaced

ESN / IMEI No. [protected]

Note:

I have no problem either its covered under the warranty or not covered.
I have no problems to send my device to your nearest branch in Ahmedabad or I am ready to send my device to your postal address - please give me your address.
I am not ready to visit same or any other Authorized service centre till time when you get solved this all issue.

Why they change my bluetooth part and why they charge 5 times more amount...??


Purchase Details:
Nokia Priority - Sky Cell - G-4, Rajvi Complex, Opp. Maninagar Polic Station, Maninagar, Ahmedabad, Gujarat.
Invoce No: RT/8121/[protected]
Date: 22nd November 2010.

Due to software & Liquid Logged problems I take visit Nokia Care Service Centre on on 16th Aug 2011 at
BOHRA SERVICES - Navrangpura, Ahmedabad, Gujarat.
Ph:[protected]/61 (M) [protected].
& they give me delivery of my handset on 17th Aug 2011.

I am not satisfied with this:

Job Sheet Number:[protected]/110816/59

(1) They identified symptoms Power doesn't switch on and water inside.
(2) Estimated Value Rs. 100/- .

## They are not give me any information in written on job sheet or verbally at the time of delivery that in this handset Bluetooth is not working due to this water logged problem.
## Before Bluetooth is working condition. And the technical engineer also not identify any problems at the time of giving job sheet also.

## They replace this Bluetooth part because its not cover under the warranty and now they are saying that the cost of this part is Rs. 4,500/- approx. How its worth. The handset cost is Rs. 7200/- approx and its not cover under the warranty.

## They give me hand written bill amount Rs. 496/- (450/- + tax 46/-) instead of Rs. 100/- written on job sheet.

I call to the Nokia Customer Care they give me a reference no.1-[protected] because they are not taken my complain.

This is not my fault I am 100% sure that your technical team not identify any problems in the Bluetooth. That means Bluetooth is 100% working condition in my handset. This is done by someone by intentionally or by human error or by mistake.

Please do needful. I wants satisfactory response form your side.

Hello,

I already take visit the same authorized service center but I get answer is the service engineer or technical person does not inform you that's not a our ( Service Center) issue. If you (me) wants to solved this problem then you (me) have to pay Rs. 4200/- or 4500/- for the Bluetooth part.

My question is:

Why they are not inform to me at the time of inspection or at the time of repairing or at the time of delivery...??
Why they generate two different job sheet one is with Nokia Sr. No. and another with the name of service center, The thing is that they given a Nokia Job sheet only to the customer...why they do scuh a things and why the make a two different job sheet for the same problems and same time...??
Why the does not handover both copy of job sheets to the customer...??
Why they charge 5 times more amount instead of which are mentions in Nokia's job sheet with written Sr. No.

..??

Please give me your positive reply with all answer.

Thanks

Manoj Contractor

Nokia Mobile — A criminal information

.

My Nokia mobile set perhaps used by HUBBA SHAYMAL. I purchased a Nokia set **** series from Nokia Priyority Shop at Uttarpara, G.T. Road 18 months ago. This mobile was theft from my house 10 months ago. I stay under Uttarpara Police Station area. I live in 1st floor (DO-TALA) of my house. Previous last summer one day I went to sleep at night (1 am) with my Nokia mobile set beside my pillow (gave alerm in my mobile at 7:15am). My bed is just beside the open window. Wake up at morning (6:25 am) I don't found my mobile and a office bag (which was kept beside the window). Calling from my 2663**** home landline at 7:15-> "This mobile is switched off" message heard. Again at 7:20-> "This number is not reachable" message heard (when SIM detach from my set this msg given).

I went Uttarpara Police stn. at 11 am. with a letter requesting for FIR. The policeman in front sent me to MEJOBABU (Mr. R**) sitting in officers room. The non-bengali policeman didn't receive my FIR telling me about the vast number of complain on mobile theft. I repeatedly tell him that this is not a pick-pocket on the road. It is a burglary from my house.

Showing him the mosquito net which was cut by any sharp tools, I told that I was feeling insecuirity. He (police) dictated another letter for General Diary and for GDE number (subject matter was- mobile untress where I kept at the time of my sleeping) attaching the purchase bill of mobile containing IMEI number.

I think my loving mobile set wouldn't migrated from Serampore Sub Division or Bally. Perhaps it'll use for criminal activities in the near future.

.

Nokia — MOBILE GETTING HANGED WITHIN 7 DAYS FROM PURCHASE

Dear Sir/Madam,
This is in reference with Nokia Mobile Handset – E6-00
I Prathmesh Apishte had purchased Nokia –E6-00 dated 7th Aug 11 from Magnet Electronix Mega Store, Vile Parle, and Mumbai-400056, Bill No: vpm4/16641
After a week (From the date of purchase-7th Aug 11) on 13th of Aug, the handset has started getting hanged and getting automatically switched off on regular basis.
I have lodged the complained on 16th Aug (Complaint No:[protected]/110816/202) in Nokia care centre, Prime Mall Vile parle(w),Mumbai-56 ,they have took the mobile from me and sent it to your Head
Office, the issue gets resolved on 30th Aug 11 and they had handed over the handset to me on 31ST Aug11
After 2-3 hours (after receiving the handset) again the same problem was occurring.
Again I have lodged the 2nd complained on 2nd of Sept-11(Complaint No:[protected]/110902/1) but still there has been no response from your end
I really fed up with your services, now I wanted to be my handset gets changed or eles return my money back.
This is the pathetic service I had received from your end by paying Rs.18000/- for the handset still I am without handset as I had no clue about what I have to do further.
I really appreciate the kind of service I am getting from you people from last 1 month, because of you people I am without the handset from last one month
Kindly intervene in this matter
i have sent the mail on 12th of Sept about the same issue on their mail id ,still there has been no revert from their side ,

request you to look into this matter as earliest,without a handset it is very diffcuilt for me to leave a life.

Regards ,
Prathamesh Apishte
[protected]

Dear Sir/Madam,

I had purchased New handset of Nokia & model num is Nokia C2-02 Imei No. [protected] from Nokia care at Faridabad sector 16, before 20 days back i have purchased that ph but now i am facing many problem with that set, Mobile touch & keys not working & also mobile some time i have noticed that ph was dead, nothing is working some time..how can it is possible with new handset. dan i have gone your service cents at Faridabad sector 16, they told me some of parts of mobile is to be changed but at that time they don't have part of Nokia C2-02.

Please help me out from this problem..
Mukesh Kumar Garg
my num is [protected]

Nokia Mobile — Lost- Pls stop service and block IMEI

Dear Sir/ Madam,

I have lost my Nokia Mobile 3110c IMEI:[protected]. A copy of police complaint can be forwarded if required.

Since it is stolen, I request you to block the number in Equipment Identity Register (EIR) and any other database used by the Indian Service Providers.

Thanking you-

Mudgerikar, Pune, India

Nokia — mobile defect

sir,
my nokia mobile 2700c is not showing network of any operators like airtel,bsnl,,,,its been three days....i have tried evrything...bt before going to mobile shop...i would like to knw wt could be the problem...??

Nokia Mobile — mobile

mere phone ko karib 2 month ho chuke hai ab tak mera phone hotel saya mei kharab pada hai . bahut request karne ke bad bhi phone nahi mil raha hai .mujhe majboor hokar consumer court jana pad raha hai . pls solb my problem fast.

Nokia Mobile — Display not working

I have purchased new Nokia Mobile from Nokia Show Room, after few months my Mobile Display is not showing any number and photos, i went to Nokia Showroom (AYUSH ELECTRONICS, MHOW Dist INDORE, contact No. [protected] and [protected]) for Mobile related problem but i did not get any response from Dealer ship persons. At the same time I got contact to Customer care no. but your executive also not given me any solution.
Requested to please resolve my Handset Problem as soon as possible.
My Details mentioned below.
Name – Vijay Prajapati
Mob.- [protected]
Handset No. Nokia 2700, EMEI no. [protected]

I have purchased new Nokia Mobile from Nokia Show Room, after few months my Mobile Display is not showing any number and photos, i went to Nokia Showroom (AYUSH ELECTRONICS, MHOW Dist INDORE, contact No. [protected] and [protected]) for Mobile related problem but i did not get any response from Dealer ship persons. At the same time I got contact to Customer care no. but your executive also not given me any solution.
Requested to please resolve my Handset Problem as soon as possible.
My Details mentioned below.
Name – Vijay Prajapati
Mob.- [protected]
Handset No. Nokia 2700, EMEI no. [protected]

nokia c2 — DEFECTIVE HANDSET

C2 HAND SET WAS PURCHASED DURING THE MONTH OF THE OCT-11 AND ON THE NEXT DAY OF PURCHASE THERE IS PROBLEM OF SOUND. FOUR TIMES VISTED WITH NOKIA SERVICE FOUND FRUITLESS. THEY HAVE NOTHING DONE AND HANDOVER THE SET WITH SAME CONDITION TO ME. NOW ON DT. 03/11/2011 THEY HAVE ISSUE ME THE JOB CARD[protected] TO CHECK . IMEI NO. [protected]. HOPE FAVOURABLE REPLY.
OM PARKASH,
[protected]

DEFECTED HAND SET
C2 HAND SET WAS PURCHASED DURING THE MONTH OF THE OCT-11 AND ON THE NEXT DAY OF PURCHASE THERE IS PROBLEM OF SOUND. FOUR TIMES VISTED WITH NOKIA SERVICE FOUND FRUITLESS. THEY HAVE NOTHING DONE AND HANDOVER THE SET WITH SAME CONDITION TO ME. NOW ON DT. 03/11/2011 THEY HAVE ISSUE ME THE JOB CARD[protected] TO CHECK . IMEI NO. [protected]. HOPE FAVOURABLE REPLY.
OM PARKASH,
[protected]

Nokia Mobile — MOBILE IS DEFECTIVE

SIR,
I PURCHASED A MOBILE SET X2-01 FOR RS. 3549+151 = 3700-00 ON
[protected]BILL NO 7205 ) FROM HYPERCITY RETAIL INDIA MBD NEPOLIS MALL FEROZEPUR ROAD ADJACENT TO RAJGURU NAGAR LUDHIANA PH.[protected].

I VISITED 3 TIMES TO HYPERCITY AND NOKIA CARE CENTRE , THEY CHANGED THE BATTERY AND UPDATED THE SOFTWARE ALSO. BUT STILL IT IS NOT WORKING WELL , I REQUESTED THEM TO CHANGE THE DEFECTED MOBILE SET. BUT THEY SAID IT IS NOT POSSIBLE AND THEY ADVISE ME TO GO THAT CENTRE THOSE CENTRE.

NOW I AM I FED UP. I REQUEST YOU KINDLY TAKE UP THE MATTER AND HELP ME IN REPLACING THE MOBILE.
THANKS

CHANDER MOHAN[protected]

Respected sir/madam,

I brought a mobile handset c1-01 grey model from wardha city dated on 06/12/2011. EMEI NO. is [protected]. Sir my handset cover is totally damaged with in warrnty period.Sir kindly register my complaint & replaced my handset cover as early as possible.
Thanking you
Yours sincerely
Mangesh Girde

Dear sir
i was purchased nokia n8 on[protected] for bella communication near nehru nagar ghaziabad
i am not setesfied n8 mobile software nokia belly .
i want to old symbian<3 OS



PLS change my phone software
NADEEM AHMAD
[protected]