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Sir,
On 24/05/2012 I made an online booking for 2 double rooms for my relatives visiting to Pune on 26/07/2012 and my account was debited for Rs.6675.86. Before I got reservation confirmation voucher I lost connectivity and later I got the following confirmation message from CC Avenue mail ID "orders@ccavenue.com".
Dear Customer,
Thank you for your order from http://www.gingerhotels.com
For your convenience, we have included a copy of your order below.
Please Note :-The charge will appear on your credit card/Account Statement as 'ccavenue.com/charge'
If you have a question about your order status, you can contact the seller directly by
e-mail at : reservations@gingerhotels.com.
ORDER DETAILS: Merchant Site URL : http://www.gingerhotels.com
Order Number: PNQ1:0001145311 Order Received: May 24,2012
Total Amount : INR (Indian Rupees) 6675.86
UTI iconnect Net-Banking Account Holder:BALAJI MOHAN
Billing Address : (As entered by the Customer)
Customer's Phone Number : 9423531921
Customer's E-mail ID : s.balajimohan@yahoo.com
Customer's IP Address : 114.143.148.60
I have been contacting GINGER HOTEL PIMPRI since then. They are telling that it is being investigated as they could not trace out my payment. I told them the amount has been debited from my account and I sent them my netbanking account statements through e mail. I have not been issued reservation confirmation voucher so far. Neither the amount was credited back to my account. Kindly ask CC Avenue Payment Gateway & Ginger Hotels Pimpri Pune to sort out the matter expeditiously and either the ordered reservation be done or money be transferred back to my account.
Thanking You,
Yours faithfully,
S.Balaji mohan
9423531921
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Jun 29, 2012 by
