[Resolved] Reliance Communications — Online complaint | |
I had purchased a mobile from Reliance Communications(Sector-4, Vaishali Ghaziabad. Tel[protected] on 14th march'09 of Classic Mobiles company with RSN no RL0HSC[protected] with a warranty for one year. After two months it got problem with its speaker. When I contacted to same Reliance communication center I was told to go to the Classic Mobiles service center at Preet Vihar( New Delhi- Tel[protected] At Classic mobile center I was told that the date of warranty was already expired on feb'09 & the RelCom had sold you the out of warranty mobile to you and nothing can be done to it. Now I am facing much of loss without the moblie. Nobody is taking the responsibility of the fraud. I want the problem to be solved at the earliest. Request you to do the needful. I can be contacted on other number- [protected]. Was this information helpful? | |
Feb 21, 2017 Complaint marked as Resolved This complaint is put long back and has been resolved so pls remove this complaint. Verified Support Jan 30, 2015 Reliance Communications Customer Care's response Dear Sabeeha,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications
| |
 762 Comments | |
Comments
dear sir, ,
vas serice ke mere 25 or fir 2 time 5-5 rs kat liye . or mene ese koi service active nhi ki /.. uske alwa mue 3g pe congratulation ( 500 mb data ) ka msg bi aaya wo bi mere a/c me nhi aaya.. uske alwa apke kisi customer care me last opetion me jake bolta h contact u cl customer care .. or fir fn kat jata h .. ye prob pure 30 days se jayda ho gye .. or *333 pe cl lagte h to wo bolte h hum kewel information de sakte h .. or[protected] pe bi yhi bolte h .. baki apke n to 198 pe cl lagta h na hi 30333333 pe ..
me ydi 5 days me prob soul nhi hui or company se pn nhi aaya to .. muge majburan consumer court ka sahara lena padega...
my pn no .. is ---- [protected] ( reliance gsm )
prob - 30 days above
vas serice ke mere 25 or fir 2 time 5-5 rs kat liye . or mene ese koi service active nhi ki /.. uske alwa mue 3g pe congratulation ( 500 mb data ) ka msg bi aaya wo bi mere a/c me nhi aaya.. uske alwa apke kisi customer care me last opetion me jake bolta h contact u cl customer care .. or fir fn kat jata h .. ye prob pure 30 days se jayda ho gye .. or *333 pe cl lagte h to wo bolte h hum kewel information de sakte h .. or[protected] pe bi yhi bolte h .. baki apke n to 198 pe cl lagta h na hi 30333333 pe ..
me ydi 5 days me prob soul nhi hui or company se pn nhi aaya to .. muge majburan consumer court ka sahara lena padega...
my pn no .. is ---- [protected] ( reliance gsm )
prob - 30 days above
Im Sazid Ali
My reliance no. is [protected]
Reliance deducted my 31 rs. from my balance but when I comment here they refund me only 14 rs. and the 198 customer care is still not responding of my call. but now they deduct 9 rs. more for any vas service which I never request for. its happening to me continously that reliance is deducting my money for no real reason. please help im feeling so annoyed and im tired of it. Please STOP THIS NOW. OR SHOULD I THROW THIS SIM.
My reliance no. is [protected]
Reliance deducted my 31 rs. from my balance but when I comment here they refund me only 14 rs. and the 198 customer care is still not responding of my call. but now they deduct 9 rs. more for any vas service which I never request for. its happening to me continously that reliance is deducting my money for no real reason. please help im feeling so annoyed and im tired of it. Please STOP THIS NOW. OR SHOULD I THROW THIS SIM.
Please find below the mail game going on without any resolution and hope it will go on till the validity of pack gets over
the worst network i have ever come accross is "RELIANCE"
Reliance Customer support,
The balance has been deducted from your account and the details required by you is as follows:
• Date of call - 24/09/2014
• Charged number - [protected] (Reliance NCR)
• Amount deducted – Rs 4 (approx. at that time and continuously being charged in spite of a reliance number)
My basic aim to get a recharge of 799 was to get 10000 mins STD to be utilized for this number only which is not getting fulfilled and your customer support has made me much more disappointed.
I have tried many times calling your customer complaint no 198, most of the time it didn’t get connected and if luckly get connected then they had a simple excuse the systems are not working please call later.
As you could see I am facing this issues from such a long time why don’t one of you just call and clarify the problem and stop this mailing game and if you want to pass the time and let the 799 plan duration over, then this behavior is obvious from your side.
Best Regards,
[protected][protected][protected][protected]
Anjani Kumar Gupta
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Thursday, September 25, 2014 7:22 AM
To: Gupta, Anjani K.
Subject: RE:'Reliance=[protected]' Complaint for mobile no-[protected]
Dear Mr. Gupta,
This is with reference to your e-mail dated September 24, 2014 for your Reliance number [protected].
We regret the inconvenience.
We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.
We request you to kindly reconsider your decision to exit from our services and give us an opportunity to assist you better.
Kindly note that as per Service Request ID[protected], all calls are charged correctly and there is no wrong or incorrect deduction found.
Further, if the balance has been deducted from your account we request you to provide the below details :
• Date of call
• Charged number
• Amount deducted
We would require the same to assist you better.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Thripthi Shetty
Officer - Customer Care
Reliance Communications Limited.
For further details, you may contact us via:
Web-site www.rcom.co.in
Email ID [protected]@relianceada.com
Customer care no.(query) *333 (Chargeable at 0.50/ 3 min for speaking to Customer Care Desk)
Customer care no.(request and complaint) 198 (toll free)
Customer care no(any other phone) [protected]Prefix STD code with 30333333, other than four metro locations)
CDMA prepaid account balance – Inquiry no. *225 (Toll free) from your Reliance Mobile
Subject: Complaint for mobile no-[protected]
Reliance Customer support,
I want to bring your attention over my issues that I am facing with the mobile no [protected]. I had made a recharge of 799 on 21st Sep 2014 where I suppose to get 10000 reliance STD minutes and 30 minutes per day for other mobile networks. But actually I am always being charged from my main balance so this 799 plan is of no use.
Can you please let me know then what this tariff actually meant for. Yesterday I had a word with one of your representative and after having discussion with him I was not further being charged from my main balance.
But today the same thing is started and I am charged from my main balance.
Please look into the matter and provide me a resolution asap if you really don’t want to lose a customer actually or else provide the portability no so I can move on to other network as you can’t provide the actual service you promise.
Best Regards,
[protected][protected][protected][protected]
Anjani Kumar Gupta
the worst network i have ever come accross is "RELIANCE"
Reliance Customer support,
The balance has been deducted from your account and the details required by you is as follows:
• Date of call - 24/09/2014
• Charged number - [protected] (Reliance NCR)
• Amount deducted – Rs 4 (approx. at that time and continuously being charged in spite of a reliance number)
My basic aim to get a recharge of 799 was to get 10000 mins STD to be utilized for this number only which is not getting fulfilled and your customer support has made me much more disappointed.
I have tried many times calling your customer complaint no 198, most of the time it didn’t get connected and if luckly get connected then they had a simple excuse the systems are not working please call later.
As you could see I am facing this issues from such a long time why don’t one of you just call and clarify the problem and stop this mailing game and if you want to pass the time and let the 799 plan duration over, then this behavior is obvious from your side.
Best Regards,
[protected][protected][protected][protected]
Anjani Kumar Gupta
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Thursday, September 25, 2014 7:22 AM
To: Gupta, Anjani K.
Subject: RE:'Reliance=[protected]' Complaint for mobile no-[protected]
Dear Mr. Gupta,
This is with reference to your e-mail dated September 24, 2014 for your Reliance number [protected].
We regret the inconvenience.
We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.
We request you to kindly reconsider your decision to exit from our services and give us an opportunity to assist you better.
Kindly note that as per Service Request ID[protected], all calls are charged correctly and there is no wrong or incorrect deduction found.
Further, if the balance has been deducted from your account we request you to provide the below details :
• Date of call
• Charged number
• Amount deducted
We would require the same to assist you better.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Thripthi Shetty
Officer - Customer Care
Reliance Communications Limited.
For further details, you may contact us via:
Web-site www.rcom.co.in
Email ID [protected]@relianceada.com
Customer care no.(query) *333 (Chargeable at 0.50/ 3 min for speaking to Customer Care Desk)
Customer care no.(request and complaint) 198 (toll free)
Customer care no(any other phone) [protected]Prefix STD code with 30333333, other than four metro locations)
CDMA prepaid account balance – Inquiry no. *225 (Toll free) from your Reliance Mobile
Subject: Complaint for mobile no-[protected]
Reliance Customer support,
I want to bring your attention over my issues that I am facing with the mobile no [protected]. I had made a recharge of 799 on 21st Sep 2014 where I suppose to get 10000 reliance STD minutes and 30 minutes per day for other mobile networks. But actually I am always being charged from my main balance so this 799 plan is of no use.
Can you please let me know then what this tariff actually meant for. Yesterday I had a word with one of your representative and after having discussion with him I was not further being charged from my main balance.
But today the same thing is started and I am charged from my main balance.
Please look into the matter and provide me a resolution asap if you really don’t want to lose a customer actually or else provide the portability no so I can move on to other network as you can’t provide the actual service you promise.
Best Regards,
[protected][protected][protected][protected]
Anjani Kumar Gupta
Im using reliance prepaid mobile no.[protected], reliance deducted Rs.70/- from my main balance without any reason and after several times of complaining they puting call on hold but not giving any reason some times saying that ur money will credit in 24 hrs but till not received the money nor proper answer...im realy fed up from reliance mobile connection. plz help any body i[censored] can...how to get money back...Thanks in advance friends...
Regards
Sunil
Regards
Sunil
no network connection available... the voice is always cracking on calling.. and also the network is unavailable always even when the network bar is full...
sir, my mob. no. is [protected] in roaming but from 2 days my no is not working. when i call on this no then it says this no is invalid. why?
costumer care never receive my no why? your service is very bad plz improve this.
costumer care never receive my no why? your service is very bad plz improve this.
For getting duplicate sim against lost sim Akash Telecom, Mathabhanga, Coochbehar, West Bengal charged me for Rs.100/- and for same service form other centre they charged Rs.50/- but customer care told for Rs. 25/-. I contact to customer care for clarification and complaint but not getting positive response. I strongly complaint against this cheating by the said the Telecom. Hope this will solve positively for the interst of company and for the public. Contact no. [protected]. Lost sim no. [protected].
Ananta,
Mathabhanga
Coochbehar, WB
Ananta,
Mathabhanga
Coochbehar, WB
Sir meats mobile sea aap ke company nea El bar 300 kaat le for 400 kaat lets ab kah Raheja hai k surf 3 din nea Jo paisa kata hai wage mealea ga 200 top aide ab Mao Kay Kari ya to Mao cunjar fort Jai yaa aap k company sea no port karwa lo yea mamla hamate 3 bombarded mea ho raha hai idea sage nahe keys Gaya to Mao saree no Ko port karwa Logan .My no [protected]
Sir meats mobile sea aap ke company nea El bar 300 kaat le for 400 kaat lets ab kah Raheja hai k surf 3 din nea Jo paisa kata hai wage mealea ga 200 top aide ab Mao Kay Kari ya to Mao cunjar fort Jai yaa aap k company sea no port karwa lo yea mamla hamate 3 bombarded mea ho raha hai idea sage nahe keys Gaya to Mao saree no Ko port karwa Logan [protected]
An Amount of Rs. 50 has been deduct from my reliance prepaid no. ([protected]) on dated 16.10.2014. I asked form reliance customer care executive for the deduction but he said that it is a service renew charges which is renewed after 30 days but my no. Is activated on 14-15 days ago.please tell me the procedure for contact the higher authority for refund my amount
मैं दीपक कुमार मैंने अपना आईडिया का नंबर [protected] रिलायंस में पोर्ट
कराया था, और मेरा आईडिया का नंबर करीब 1/सितम्बर /14 को बंद हो गया था मगर
मेरा रिलायंस का नंबर अब तक एक्टिवेट नहीं हो पाया, जिनकी मुझसे बात होती
रही थी उनका नाम श्वेता जो कनॉट प्लेस में रिलायंस कंपनी में काम करती है
इनका नंबर [protected] है, इनसे मै हर रोज़ कॉल कर कर के थक गया हूँ मगर
1/सितम्बर/14 से आज 19/अक्टूबर/14 हो गया है मगर shweta ji
ने मेरा नंबर [protected] अभी तक एक्टिवेट नहीं किया, अब तो गबिमत ये है की
श्वेता जी को मेरा फ़ोन उठाना ही गवारा नहीं। सर प्लीज प्लीज मेरा नंबर
[protected] एक्टिवेट करा दी जिए। धन्यवाद
Deepak
Ph.no-[protected]
कराया था, और मेरा आईडिया का नंबर करीब 1/सितम्बर /14 को बंद हो गया था मगर
मेरा रिलायंस का नंबर अब तक एक्टिवेट नहीं हो पाया, जिनकी मुझसे बात होती
रही थी उनका नाम श्वेता जो कनॉट प्लेस में रिलायंस कंपनी में काम करती है
इनका नंबर [protected] है, इनसे मै हर रोज़ कॉल कर कर के थक गया हूँ मगर
1/सितम्बर/14 से आज 19/अक्टूबर/14 हो गया है मगर shweta ji
ने मेरा नंबर [protected] अभी तक एक्टिवेट नहीं किया, अब तो गबिमत ये है की
श्वेता जी को मेरा फ़ोन उठाना ही गवारा नहीं। सर प्लीज प्लीज मेरा नंबर
[protected] एक्टिवेट करा दी जिए। धन्यवाद
Deepak
Ph.no-[protected]
सेवा मे
श्री मान, महाशय निवेदन यह है की मै रिलायंस का एक नया नम्वर लिया ९३११५७९८७५ यह नम्बर मै ड्राइविंग लाइसेंस दे कर चालू करवाया परन्तु एक महीना के बाद मेरे पास सन्देश आया की आप का आई/डी रिजेक्ट हो गया है आप दुबारा आई/डी अपने एरिया के रिलायंस शॉप में जमा करवा दे तो मैं आपने एरिया के रिलायंस शॉप, गंगा मोटर्स & इलेक्ट्रॉनिक, शॉप नो -३/४, राधा मार्किट, बवाना रोड समयपुर डेल्ही -११००४२, में गया और उन्हे अपना आई/डी दिया और अपना समस्या बताया तो शॉप वाला बोला की आप लोकल शॉप से सिम लेया हो आप वही पर अपना आई/डी दो मै लोकल शॉप जहाँ से मै सिम लेया था पूजा टेलकम, सिरसपुर डेल्ही ११००४२ को अपना आई/डी दिया पर मेरा सिम चालू नहीं हुआ, फिर मै रिलायंस अपीलिएट ऑथरिटी मे कम्प्लेन किया जिसका कम्प्लेंट नम्बर है २२५४३१६१५ दिनांक ०२/१०/२०१४ तो मुझे ७२ घंटा का समय दिया गया, परन्तु आज तक मै जब भी १८६०२००२०११ कॉल करता हु तो कहा जाता है कि मेल फॉरवर्ड कर दिया है रिप्लाइ अभी नहीं आया है आप का प्रॉब्लम सॉल्व हो जाय गा
अतः श्री मान से अनुरोध है की मेरे समस्या के निस्तारण का आदेश प्रदान करें
श्री मान का बिश्वासी -अखिलेश्वर शर्मा
मकान नम्बर -२९९, सिरसपुर
दिली पिन -११००४२
मेरा फ़ोन नो -९३५००३९९०२
९३११५७९५८०
श्री मान, महाशय निवेदन यह है की मै रिलायंस का एक नया नम्वर लिया ९३११५७९८७५ यह नम्बर मै ड्राइविंग लाइसेंस दे कर चालू करवाया परन्तु एक महीना के बाद मेरे पास सन्देश आया की आप का आई/डी रिजेक्ट हो गया है आप दुबारा आई/डी अपने एरिया के रिलायंस शॉप में जमा करवा दे तो मैं आपने एरिया के रिलायंस शॉप, गंगा मोटर्स & इलेक्ट्रॉनिक, शॉप नो -३/४, राधा मार्किट, बवाना रोड समयपुर डेल्ही -११००४२, में गया और उन्हे अपना आई/डी दिया और अपना समस्या बताया तो शॉप वाला बोला की आप लोकल शॉप से सिम लेया हो आप वही पर अपना आई/डी दो मै लोकल शॉप जहाँ से मै सिम लेया था पूजा टेलकम, सिरसपुर डेल्ही ११००४२ को अपना आई/डी दिया पर मेरा सिम चालू नहीं हुआ, फिर मै रिलायंस अपीलिएट ऑथरिटी मे कम्प्लेन किया जिसका कम्प्लेंट नम्बर है २२५४३१६१५ दिनांक ०२/१०/२०१४ तो मुझे ७२ घंटा का समय दिया गया, परन्तु आज तक मै जब भी १८६०२००२०११ कॉल करता हु तो कहा जाता है कि मेल फॉरवर्ड कर दिया है रिप्लाइ अभी नहीं आया है आप का प्रॉब्लम सॉल्व हो जाय गा
अतः श्री मान से अनुरोध है की मेरे समस्या के निस्तारण का आदेश प्रदान करें
श्री मान का बिश्वासी -अखिलेश्वर शर्मा
मकान नम्बर -२९९, सिरसपुर
दिली पिन -११००४२
मेरा फ़ोन नो -९३५००३९९०२
९३११५७९५८०
To
The Senior Manager (Customer Care)
Sir,
Sub:- Complain regarding reliance
customer care services
Sir
I have a reliance connection on my mobile (Mob No - [protected]). From the last
2 years I am not getting details of my account
balance when I dial *225 and *226. I
repeatedly complained to customer care and the office
located in Patna (Bihar) also, but my problem has not been solved. Extra charges are also deducted from my
balance. Kindly do the needful as soon as possible.
Thanking you,
Yours faithfully
Manish Manan
Mob: -
[protected]
Patna
The Senior Manager (Customer Care)
Sir,
Sub:- Complain regarding reliance
customer care services
Sir
I have a reliance connection on my mobile (Mob No - [protected]). From the last
2 years I am not getting details of my account
balance when I dial *225 and *226. I
repeatedly complained to customer care and the office
located in Patna (Bihar) also, but my problem has not been solved. Extra charges are also deducted from my
balance. Kindly do the needful as soon as possible.
Thanking you,
Yours faithfully
Manish Manan
Mob: -
[protected]
Patna
mera naam yunusbhai hai mera reliance no [protected] he mene kai bar 198 par call kiya phir mene online no[protected] par call kiya ki meri jo sms ki seva jo bandh ho gai thi usko suru karne ke liye mene kai bar complen ki magar meri bat ko koi dhyame nahi lete to aapse binti he ki meri sms ki seva suru karva dijiye thankyou sar
My Mob No is [protected] in MP. Balance is getting deducted since last three days . cust care 198 r not taking complain & says it is deducted in Data usage but I hav data plan of 300MB & till date had used 97MB only...This same thing is happening since last week with many of friends one no is [protected]... i m using my no [protected] sincelast 8 years but now it seems that i should opt for number portability...kindly rectify the problem or will have to go to other forum for complaine...
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+91 22 3037 3333
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+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
RELIANCE TELECOM
HELLO SIR
THIS IS SHOBHA SHARMA THIS SIDE... WE HAVE YOUR TOWER NINSTALLED ON OUR PLOT ADMEASURING 200 SQ YARDS AT SURAJ DHAM COLONY, VAYU VIHAR, PATHOLI AGRA SINCE 5 NOVEMBER 2007, IN PROXIMITY TO THE AIR FORCE STATION .YOUR TOWER GOT INSTALLED ON OUR SAID PLOT ONLY AFTER ONE AND HALF YEAR AFTER SEVERAL NEGOTIATIONS COMMENCING WITH A FORCE REGARDING NOC ...THEN YOUR TOWER STOOD ON OUR PLOT TILL DEC 2013...WITH ONLY ONE SHARING PAID +...ONE PENDING O[censored]NINOR... SINCE MAY 2010...ALTHOUGH WE WERE SENT A MAIL OFFERING SECOND SHARING BONUS AS WELL BUT WE WERE KEPT ASIDE OF IT TILL DATE...OUR COMPLAINT IS THAT WE ARE UNPAID OF RENT FOR THE LAST 8 MONTHS...BETRAYED UNDER NOC SUPERVISIONS...CONTROLLED AND MANOUVERED BY YOUR AREA MANAGERS DEPUTED AT RUNUKTA AGRA OFFICE...WE WERE CONTROLLED UNDER SAYING THAT WE WERE FULLY SECURED BY NOC OBSERVATIONS...WE HAD NO TROUBLE REGARDING THE SAME ...BUT WITHOUT OUR NOTICE AND ON CONTRACTORS LURE FOR QUICK MONEY OUR TOWER WAS DISMANTLED...AND NO NEWS WAS SENT AS PER UR RECORD ...WE ALWAYS SUPPORTED UR CAUSE REGARDING NOC OR ANY OTHER SUBTANCE...WE NEVER HAD ANY COMM...GAP WITH YOUR OFFICERS BUT AT LAST WE WERE SUFFERED BY THEIR IRRESPONSIBLE BEHAVIOUR...ONLY IN APRIL I WITH 3 O[censored]R OFFICERS WENT TO THE AIR FORCE STATION TO MEET GROUP CAPTAIN ...TO SEEK NOC ASPIRATIONS WE WERE FEEDED WELL SAYING THAT UR COMPANY WAS JUST ASKED TO LEESER THE HEIGHT BY 5 TO 10 METERS WHICH WAS PREVIOUSLY 40 METERS...AND THE GROUP CAPTAIN ONLY SAID THAT WE WERE FORCED TO TAKE ACTION BEACAUSE OF LACK OF COMM...WITH YOUR STAFF...OR SAY UTTER IRRESPONSIBILITY COMMENCED...THEN I WITH UR TEAM TOOK INPUTS VIA G CAPTAIN OF A FORCE...REGARDING NOC...AND HE BIPARTITED THE SAME FOR UR TEAM ...BUT AGAIN UR TEAM GOT MISPLACED...AND HOLE WORK COLLAPSED...AT THE INTIAL LEVEL ONLY... AFTER WE WERE SETTLED IN OUR THOUGHTS THAT THEY WILL SURELY WORK FOR OUR CAUSE...BUT WHOLE OF MY FAMILY"S HARD WORK GOT IN VAIN...SIR WE ARE DEEPLY IN TROUBLE BY UR SIDE KINDLY COMMUNICATE US AS WE HAD NO OTHER OPTION OTHER THAN TO COMPALIN IT...KINDLY REVERT BACK...ON MY SON"S NO [protected], [protected] (GAURAV SHARMA) AS HE HAS BEEN FOLLOWING THE SUIT SINCE BEGINING AND IN ACTIVE MANNER...WE HOPE TO TALK TO YOU AND SEEK SOME GOOD FONTS HAPPENING...THANKS AND REGARDS
SHOBHA SHARMA W/O MR PRAKASH SHANKAR SHARMA
34/398 KHATI PADA LOHA MANDI AGRA-282002
EMAIL -gauravni.[protected]@gmail.com