[Resolved]  Reliance Communications — Deduction of balance

Reliance India Mobile — The company again deduct my money unauthentically

Dear Sir,

Please do some necessary action against the Company.Because they deduct my money on 11.06.06.I had already complaint for this company on 09.06.09.On dt.06.06.09 the complain no was 99912848 and on 11.06.06 the complain no was[protected], which they said that the complain are closed.While i asked that why you are closed my complain without notify me? They said that your account is credited, thats why.

Sir I have been harrashed for second time on this month.While I want to make a emergency call the balance was minus.I donot know wheather they credited to my account or not because i never receive any sms or call from them for my previous complain.But this time till today i made 4-5 calls to the customer care and they said that your complain is on process, please wait.

Thanking you

Yours sincerely

Shubhadutt Gumansingh
Mobile No-[protected]

deduction of balance
Customer care

I am using reliance number [protected] from last 6 Month it was not giving any problem to me, but from last one month of May, 2009 five time deduction of balance for Cricket update pack that Rs. 50/- has been deducted from my balance with out permission and same condtion is also applied in the month of June, 2009. Why this balance has been deducting although we have not taken any scheme so i want to know what is the exact problem. I have called customer care many times but not get any right response from their side. So give me immediate response of this problem through mail or call me on [protected]. Otherwise I have to take strict action on this problem.

Regards,

deduction of balance
Customer care

I am using reliance number [protected] from last 6 Month it was not giving any problem to me, but from last one month of May, 2009 five time deduction of balance for Cricket update pack that Rs. 50/- has been deducted from my balance with out permission and same condtion is also applied in the month of June, 2009. Why this balance has been deducting although we have not taken any scheme so i want to know what is the exact problem. I have called customer care many times but not get any right response from their side. So give me immediate response of this problem through mail or call me on [protected]. Otherwise I have to take strict action on this problem.

Regards,

Madan Bandewar
Mb [protected]

My land line phone cable was disconnected the number is Ph: 30238108 please give me your service and my current bill is not post in our residential address( Add: 10, Prasanta Roy Road Barisha, Kolkata - 700008. C/o Satya Ranjan Ganguly (Durgabari).

I have one Relience GSM SIM having No [protected] using .i don't know how i losed my balence 30 rupess piz u r comany is not good or why they are doing like tha i ahve lost 30 rupess so piz deactivate all the services frommy no i want to do only call and sms i dont need u r any other service

So i want my balence details because i want to know that when SIM was not working which is stappled from u then how i loose my balence.

I am very disappointed for that becoz this is not for first time so please kindly look into the matter and give me explanation.


regards
navin kumar
(sangram choudhary )

sir saree schme hata doo or mera balance wapas kar doo mere ko aapki koi scheme nahi chahiye

My prepaid account was reduced by Rs 30 when I checked it in the morning. On calling the customer care they told me that I have activated some monthly offer, but I know very well that no one has touched my Mobile during that period. Can somebody help me where to take this matter to for complaint and claim for the charges.

Reliance Communications — Not getting my said free minutes

Hi,
My cell no is[protected], I purchased onnet on 17th August 2009 for Rs 250 as promotional activity on reliance cdma web site and paid the money through net banking, but till now the on net free minutes of 100 min per month to any cdma reliance is not being applicable.
attaching the both transaction payment made and the website stating the free minutes.
regards,
Vivek Sharma

Request them again

many times i tried to pay my phone bill[protected] thr net and i paid thr my credit card. but i could not know is it credited. no way to chek that. nobody is responding from ur end. what is this?????

I have got a sms some 3 weeks back that u have been subscribed to some BAKWAS service for rental Rs 10 for 10 days..I have no idea how i got subscribed to something as stupid as this.Since then continuously Rs 10 has been deducted from my account every 10 days.I called up the customer care several times ,all they said was they will unsubscribe it for me as i cant do it from my end. But till now nothing has been done

i am Gulshan Bhatia
living in indore my mobile number [protected]
reliance is cheating me in well manner i send mail to anil , trai.
but my balance not given me.

reliance company deducting 30Rs from my mobile balance every month
they are cheating the consumer
my mobile number is [protected]
i am living in INDORE
pls do something

I AM USING GSM SERVICE FROM LAST ONE YEAR AND FROM THAT TIME , THERE IS ONE RELIANCE HELLO TUNE WHICH IS COMPANY HELLO TUNE IS ACTIVATED ON MY NO,AND I HAD NOT ACTIVATED IT,BUT FROM LAST TWO MONTHS THEY HAVE DEDUCTED MY BALANCE FROM MY ACCOUNT AND THEY ARE SAYING THAT YOU HAVE ACTIVATED IT ,AND THEY HAVE ALSO DEACTIVATE MY CUSTOMER CARE NO.

I have one Relience GSM SIM having No [protected] using .i don't know how i losed my balence 62 rupess piz u r comany is not good or why they are doing like tha i ahve lost 62 rupess so piz deactivate all the services frommy no i want to do only call and sms i dont need u r any other service

So i want my balence details because i want to know that when SIM was not working which is stappled from u then how i loose my balence.

I am very disappointed for that becoz this is not for first time so please kindly look into the matter and give me explanation.

Dear Sir/mam


I have one Relience GSM SIM having No [protected] using .i don't know how i losed my balence 62 rupess piz u r comany is not good or why they are doing like tha i ahve lost 62 rupess so piz deactivate all the services frommy no i want to do only call and sms i dont need u r any other service

So i want my balence details because i want to know that when SIM was not working which is stappled from u then how i loose my balence.

I am very disappointed for that becoz this is not for first time so please kindly look into the matter and give me explanation.

Automatically Balnce Deducation
Dear Sir/mam



I have one Relience GSM SIM having No [protected] using .i don't know how i losed my balence 62 rupess piz u r comany is not good or why they are doing like tha i ahve lost 62 rupess so piz deactivate all the services frommy no i want to do only call and sms i dont need u r any other service

So i want my balence details because i want to know that when SIM was not working which is stappled from u then how i loose my balence.

I am very disappointed for that becoz this is not for first time so please kindly look into the matter and give me explanation.

reliance landline[protected] Bills scan copy send the Mail to me

Reliance GSM — Forced Activation of their own services and charging us for nothing.

My day was going well until Reliance tried to screw it up. It happened like this:
At 4:19 pm, I got a call, from some unknown number, usually I don't pick up calls from unknown number([protected]) but I don't know why I did. It turned out to be one more of the advertising numbers reliance is using(i have already blacklisted 8 to 9 numbers, thanks that my cellphone supports this thing)...
As soon as they started saying "Reliance pesh karte hai......" I disconnected the call(lasting for less than 4 seconds) and added this number too to the blacklist.....
Usually the matter ends up here, but this was nothing usual. At around 7:22 pm, I got an sms saying that my account balance was Rs 3 and I should recharge my account so as to continue using reliance....
I got shocked, as I have a habit to see the balance after every call I make and every sms I send, and last time I saw it, it was Rs 33. something(usually it takes months before I need to recharge even if my balance is about Rs 10 to 20 but Rs 30 flew without my knowledge)......
So from that moment I started calling Reliance Customer Care(which took about 39 redials and 7:30 minute listening to the so called Reliance tone to get connected to the Customer Care(even though as soon as you get connected to the call, they say, customer care guy will attend you within 5:00 minutes))....
The guy picked up the phone and as I asked him why I m being charged for, he replied that I have activated a service named "AstroIndial Pack" which costs Rs 30 / 30 days(ha ha ha, me activating such service, a guy who sits in front of his computer 24x7 on the internet with full access will activate this service to know his daily horoscope who don't even believe in god or any such thing??? ha ha ha ha).

I told him to write this complaint and give me the complaint number, but he refused saying that I activated this service so he cannot make this complaint(the call was just of 4 sec, I picked it up, took it to my ears, listened to what they said, thought for a while that I need this service or not, then activated it in just 4 seconds, probably they think I am a superhuman with super speed of listening and responding but let me tell you I am not, as soon as I heard its from reliance, my reflex action triggers the end key of the mobile since they call after every two hour just to let you know that how you can spoil your money)....

The thing is, he refused; he refused to log this complaint, and started talking to me rudely (someone named Balwant), so we spend our precious time to tell what wrong the company has done to us and they just say they will neither file any complaint nor will they increase the balance which they took from us forcefully and they say you "Jo karna hai kar lena, kuch nahi hoga, go to hell" and disconnect the call(these are his exact wordings, I wish I had turned on the recording so as atleast I can get him fired, since no-one has ever talked to me like that)...

Then I called the customer care again to file two complaints, one for forceful deduction of my balance and one for the ill-behavior of Mr Balwant, and by luck or whatever my call got connected to the customer care in just 8 tries, but this time fate has decided something else for me, the waiting tone for connecting to the customer care guy keep on ringing on my cellphone for about 15 minutes, and he too refused to log any such complaint and talked to me the same way(but atleast this time he started the conversation like this "welcome to reliance customer care mera naam ****** hai mein kis prakar se aap ki sahayta kar sakta hu" and I thought he must be good)....
after about one minute of talk, he transfered the call to his senior officer which took about 15 more minutes to connect and the guy on the other side also refused to log my complaint, even though I explained him I am not any super human and I just put my finger on the disconnect key(may be they would have set the disconnect key as the key to activate the service but the fact is I didn't even heard what advertising call said coz I disconnected it in 3:** seconds so this too don't apply) and he gave me a number starting from 0141 for further correspondance....

One thing I forgot to tell you is that I put my phone number in the DND list the next day after I get my sim (its almost 30 days now still I get around 5 to 10 calls a day from reliance and about 8 to 9 sms a day saying to activate so and so(sometimes they come when I am free, sometimes when I am driving(another cause for road accidents), sometimes while I am attending lectures(i am a college student), sometimes at tuition, sometimes when I am bathing, sometimes when I am sleeping(my sleeping times are quite different than others), sometimes while I am talking to someone else(why the hell I turned on call waiting on it) and many other occasions, but the thing is, they still come no respect for privacy and Do Not Disturb registration(since 45 days is the time they can still annoy you and not just they can, but they will and even more coz they know they have now got just 45 days on this number)))

so with this incident, around 5 hours of my busy schedule were wasted, and still more to be wasted and some money too(since the new number they gave is not toll free)(not telling about the mental stress that I beared during the calls even after that) just for getting my Rs 30 back, I don't think so, its not about the amount of money, its about customer relationship, and no matter how big giant you may be, but reliance should also understand that they cant treat their customers like that.....

I am a engineering in Computer Science field so its worthless to say to me that the updation of DND registration takes 45 days since it takes time for updating database(I know how fast it goes and even a days time would have been more than enough, still they gave 45 days time which companies like Reliance are abusing like hell)....

I hope such things will stop occuring to me after 45 days but till then who's to blame??

Now I need my money back, and an apology letter from Mr. Balwant right now on this forum, tell me what should I do to get these things without making compromise in my busy schedule since I am a very busy person who has got so many projects to work upon in computer and a lot of pressure from the college too.

I am very upset n angry towards smart gsm service, Since last 20 days i am requesting for GPRS activation, and keep talking with CCE but there is no reply, Every time they r repeating same sentece that we have sent setting u'll get within 5 minute but... and the other thing is that your cce dont know how to talk with customer, last time I had discussion to ur cce when i told him my problem he replied " JUST CHANGE YOUR SERVICE AND TAKE OTHER MOBILE SERVICE." This is not good, kindly take this matter and solve my problem as soon as possible.