[Resolved]  Reliance Communications — Deduction of balance

Dear sir,

i have been unknowingly subscribed to video of the day plan rs.5/- per day and video zone rs. 30/- per month from r world.com...no help from reliance customer care regarding deactivation .i didnt get the solution...my balance is continuously charging per day from one month ...plz help me i want to unsubscribe these packs.....
my mob no is [protected].
please sir do it as soon as possible.....i am very poor and can't afford this
my balance is in negative now......
please sir its a humble request...

THANK YOU SIR,
BUT MY BALANCE IS STILL DEDUCTING FROM PAST 3 WEEKS AND
WHEN I CALL CUSTOMER CARE THEY TELL ME THAT THERE IS TECHNICAL PROBLEM IN THE SERVER EVERYTIME.
PLEASE SIR ATTEND THIS PROBLEM ALSO...

HELLO
Sir My name is jagdish prasad I am a regular reliance mobile consumer my mobile number is [protected] but from fews days my mobile . balance
is deduction when i recharging then with out assigning reason I spok customer care and he too was not able to give me any answer

Dear Sir,

As per discussion with operator on 17-Dec-2010 (06:43 pm), he confirmed me that all the services on my no. will be deactivate soon in 24 hours, but the SMS pack still continue and today activation of My Music Station service from Operator side on 05:15:59 pm and deduct the 10 Rs. from my account balance.
I inform u, that deactivate these types of services and refill my account balance till tomorrow otherwise i will take necessary action against u.

Regards,
Ravi Kant
[protected]

I Want to complaint against reliance telecommunication
the rel. telecom do amount deduction without any reason,whenever i recharge my no.the unwanted services are subscribed to my no. with out my permission.and if i do recharge my no. 5 times a month then i faces the problem 5 times.regardless of complaint i did to the customer care of the company they are not stopping doing this.
my 2 family members are also facing the same problem.
i request you to take apt action or suggest me what should i do.

dear sir
i m not satisfied with your services.the reason is the negligency of customer care . i have unknowingly subscribed video of the day plan and cricket comics and whenever i called customer care to unsubscribe these plans they excuses and reply that there is a technical problem call after two hours and thereafter whenever i call them their reply was same. every day i loose my rs.7 to rs.8 balance and customer care doesnt help . i requesting you sir please deactivate these2 plan unless i will opt another sim of other communication.
yours truly customer
mob no.= [protected]
please sir

two or three days before,i submitted the complain o[censored]nnecessary balance deduction from my reliance gsm no.and today again my balance is deduced without any reason.infact there is no service taken by me for which company is deducing the amount.

Reliance communication is deducting money in the name of auto renewal when no one is asking for auto renewal. Last night I activated SMS pack of Rs 56 for daily free 500 sms on my own with the service code *777*6# which is provided by Reliance GSM on their website. Today they deducted Rs 9 from my balance in the name of auto renewal for 5 days of service for the same service for which I paid Rs.56 for full of January and got activated last night.When I called their customer representative he told me they can't refund my money nor they going to change the service b'coz it is my fault that I have recharged my cell with the SMS pack when it is on auto renewal feature. I never asked for auto renewal it is their policy which they are forcing on us,after all it is customer's prerogative to choose a service rather than being forced by company for the same......

I activated a daily GPRS pack on 9 th jan,2011 and reliance has deducted from my main balance...
So my main balance has been reduced to 0 from Rs.66 in the afternoon of 9th jan 2011..
They blindly refused to acknowledge the fact that they have activated the pack and having send me a request successful message which i have saved on my phone.
please help...

Dear Sir,
1. I have recharged my number with Rs 1616 on 14 jan 11 (as per your Offer I received through SMS) after which I got 90 days R-R local/national calls free unlimited and 30mins/day in other N/W.But I could able to make calls only on 14 jan11.
2. On 15th Jan onwards I couldn’t able to make any calls as I received sms saying I have Rs -6 in my a/c. After speaking to your customer care, he said some kollywood pack has been activated (which I never did .Being a North Indian I would never be interested in Kollywood or Tollywood packages)So also requested to deactivate all value added services.
3 After that I recharged my ph with Rs35 on 15 jan 11 to have some positive balance in my main a/c.After which I have received a msg that PL recharge soon as your balance is Rs 14.Five mins after that I again received SMS saying pl recharge as my balance is Rs 3.I fail to understand for which services/calls are these money has been deducted from my phone. On enquiring about the same on 15 jan itself from your inefficient customer care almost for 10-12 times, they fail to answer my query. Even your senior supervisor Mr Sayeed, who attented my call after almost in 12th call after 15 mins of waiting, fail to answer my query. Its highly surprising to know that even in esteemed organization like RELIANCE, have such inefficient employees which instead of answering simple query will harass you by making you listen that stupid waiting tone.
May I request you to please use your good office and do the need full and take appropriate action duly informed me about the same.Your action in this regard will be highly solicited.

regards
Maj Jitesh Arora
[protected]
[protected]



Copy To:

1. Director, Consumer Forum. Chennai.
2. Editor (Public grievances) Times of India.

Reliance telecom/GSM mobile sim — deduction of balance irrespective of continue request

Respected Concerned one,
Myself Manoj Purohit is using reliance Sim(N0-[protected]).but the main problem here is that they activated Packs(hungama Pack) without prior to my knowledge and deducing my balance time to time.I talked with a large number of Customer care executive(on *333) and every time they say they will close this service within 24 hr some says 48 hours.I just simply requested to do not deduce my hard earn money due to this kind of packs. they assured next time it will not happen.but every time the story is same. I want to let you know also that one of the customer care executive(Mr.Birbal singh) he after taking did't responded in a proper way as wel as he cut the phone irrespective i am paying( 50 paise/3 min) even to call to customer care peoples.
Finally due to all these i have to make this decision to register a complain in consumer forum and expecting the guilt peoples learn a lesson from this not to harrash common peoples by this fake promises.

Please sir expecting a positive step from consumer forum in this regard.

Regards
Manoj Purohit

Reliance deducting money into the phone balace without any
use of service.When asked to customer care they replying that you have activate any particular service,but it's not true ,they are lying.and free complaint number -198 always showing busy

It's truth

i m Rishikesh mishra my cell no is [protected] , i have complain against the Reliance GSM
, without any intimation they deducted balance from my account on 15 feb 2011. when i had inquired with customer care . they told some caller tune has been activated .it is so ridiculous i didnt activated any pack
.even though any pact is activated then regarding msg should come but it come in my knowledge after called to customer care . so far i didnt activate any pack. it had been happened two time previously. plz solve my problem my problem and assert that my deduct balance would come

UNNECESSARILY DEDUCTION OF BALANCE
MOBILE NO [protected]
My balance till 14th JAN. night was Rs. 249.00 IN MAIN BALANCE AND 135 IN PROMO BALANCE VALID UPTO 11/02/13. When I checked my balance on 17th JAN. morning, it wasONLY Rs 87.00 , instead of the fact that I had called only around 40 std+local calls. how they can cut around 300 for only 40 calls.when I talked to the customer care (*333) , they asked me to lodge complain on 198 but after cotinuous calls upto 10days they frequently replied me that their system is not showing any of my account details and not lodged my complain regarding this.Afterall i called nodal officer (maharashtra) and he get my complain with no[protected] which was resolved on28 jan & 14707147 resolved on 19th feb both resolution stated that ( Dear Reliance Customer as per the SR[protected] there was no wrong deduction found from your acc on the given date.Thanks.) PLEASE TELL WHAT TO DO

I want strict action to be taken against the company and my balance to be returned back

Yours truly
MANOJ KUMAR PATHAK
Mbl- [protected]

Reliance India Mobile(CDMA) — Regarding Value added Service

Hi,
My name is Anand.It is very true that reliance is fraud company.
This is second time when they have activated value added service without my permission and deducted money from my a/c twice.
When i called customer care they said" do whatever you want".
I just want to know what action can i take against this.
I am not alone.Some of other colleagues of mine are also facing same problem.

no action taken till now as on 04 march

my balance got auto deduted?
they are telling that some news pack activated every now and then for usless reason deduct the balance.

my mobile no [protected],i hav recharged it for 100rs. and got bal of 87 rs. and got deductd to 0 rs. in 2 days without any information and reason,i hav called them so many times,but i never get propper reply,always system was down,and again i recharged for 100 rs. and got the same balance of 87. and again the bal was deducted by charging 50 paisa per sms, when i hav already recharged sms pack on 11th feb(i hav registered for auto renewel pack,so automatically bal of 39 rs. is reduced from my balance. so after i hav registered for this pack under the scheme of 500 sms free per day for 30 days. so why should they cut my balance,and they hav no trained customer care center,every person is giving seperate reply, one told the scheme has stopped from this month ,u can do only 100 sms per day, 2. as it is your renewl pack u can do it for the same scheme. 3. now the scheme is changed to 1 paisa per sms. 4. now u can do it sms for 1 paisa ,50 ps wil not b cut, but again i tried,and 50 paisa deducted. RELIANCE HAS NEVE SOLVED THE CUSTOMERS PROBLEM, THE CUSTOMER CARE NEVER REPLY SATISFIED ANSWER,THEY R NOT PROPER TRAINED,CUSTOMER IS ALWAYS CHEATED,PREVIOUSLY I HAD MADE MANY COMPLAINT,BUT NO SOLUTION, so see that customers,should not b cheated,if any scheme is changed or going to b changed,they should inform the customer first,and then change the plan, in 6 days i hav called them atlease 25 times,u can hear the recorded cassette,u wil understand my problem,no one fights with this big companies, i should get my balance back,and my plan should remain as it is,if they hav to change they should confirm me first.. thanking u..jayantilal ranka

sir,
Recently my mobile account is deducted by Rs30 and this service messages and calls irritates me.If i need imformation then i will call to reliance service center.So i want to activate DND(DO NOT DISTURB) on my mobile number [protected].

thanking you.