[Resolved]  Reliance Communications — NO installation or refund of deposit of 1200 for broadband connection

Reliance — Refund for not installed connection

Hi,

I have applied Reliance broadband connection on 10 Sept,2010 and given cheque of 500/- for installation charges.
They promised me that they are going toinstall it with in 2 days. But that is not true. I called up executive and some others for my connection. I didnt get proper information from them. they are just giving some other contact number to call.. I called up many people from this chain. Finally after 16 days, I got a email form customercare and saying that "we are unable to installed the connection and
Further to inform you that the refund is in process and the same will take four weeks of time"

Now 5 weeks were completed and I did't get any reply form them for refund of my deposited amount
(Rs 500/-).

NO REPLY/CALL from them

Please do the needful.

Thanks,
Seshadri Babu
[protected]

Broadband Connection — installation

Dear sir / Madam
I have done registration five days ago, but still i have not got any connection/ installation from your representative, My Acknowledgement form no is . [protected], please do the needful

Thanks
Vikash kumar

Reliance Communication — 1 month to install a connection

Some Kuldeep mishra a reliance executive took money from me on 24.10.10 and told if your document are ok than landline with internet will be installes in 4 days but till now there is no information , no one is picking up the phone and there is no respond . when asked they are telling it will be installed in 2-3 days
Receipt no.[protected]
amount-500/-
contact no-[protected]

Reliance Communications — Payment Refund

Dear Sir,

I have submitted a complain against reliance communication, regarding unexpected balance deduction (Mob. No. [protected]) and we are much thankful to you that we reverted back from the company regarding this issue.

That time I was told that they will refund my extra debited amount of Rs. 49.00 within 24 hrs. but I didn't receive the payment yet after 4 days.

Please acknowledge towards this issue and resolve as soon as possible, I will be much thankful to you.

Thanks
Yours Truly
Avinash Tandan
[protected]

Reliance Communication — Did not get money back

Der Sir,

Dear Sir,

I am Amar Kumar, my no. is [protected]. Earlier I have complaind against Reliance Communication that in my mobile some pack was activated bydefalt on Date 19/12/2010 and Rs 30 was deducted from my balance .Now I would like to say that service was deactivate after registered complaint in consumer complain, but I still did not get money back . So I Kindly request you, take the action regarding compansation , because I want my deduct balance return , as I have not used service at all.

Thanks,

Amar

Reliance Communications LTD. — NO Broadband connection and no refund

Dear Sir,

Myself, Sachin Mahajan, had applied for Braodband connection for my personal use and I paid Reliance communications ltd. by DD Rs.500/- after that they never bothered to refund me the amount and the broadband was also never installed.

The amount is not much but its sheer cheating and NO accountabilty on part of Reliance , I contacted Mr.Ravindra Ghatge of reliance , who assured me the refund in one week time which is still pending.

Pls. help me ..

With best regards,

Sachin Mahajan

and this is 3 years old case

Reliance Broadband — No Installation - No Refund of Money

Reliance is just cheating people.

Ambani's are growing rich day by day. And most of the Indian's are proud about it. But their companies are cheating people.

In my circle, everyone are facing / faced issues with Reliance Products.

More than 2 months back I applied for a broadband connection with Reliance as any other ISP is not providing service in my area so I don't any option.

I paid Rs. 550 to the executive (Rs. 500 for the installation & Rs. 50 for the DD) and that's it. For 2 weeks there is no response from the executive or reliance about the new connection.

Customer Care says they don't have any information about it.

After lot of complaints the executive call me and said there is no connectivity in that area and they are sending the money through DD back to me. After 50 days I didn't get the DD and executive says there is a problem with Reliance Management and his manager is not responding to him about this.

If this is the way that Reliance is earning money then there is no great in becoming rich.

This is not just my problem. Lot of people whom I know are facing issues with broadband.

Customers are no more GODs for Reliance.

Details:
Executive: [protected] - Prasad
Manager: [protected] - Sunil

So I don't suggest Reliance for any product.

Reliance Communications — Broadband Application

Hi,
This complaint is in reference with my previous complaint against Reliance communication. I applied for a new Wired Broadband connection through Reliance, the executive was calling me hundred times to get the money and the documents, finally I gave Rs. 1870 and the documents around 2 months back. After 2 months of fight I got my refund for the amount of Rs.1799. Furthur to this, I want a compensation from Reliance communication for the no. of calls made by me to them and money spent on it. More time was wasted because of this and I was under stress. I need a compensation for all this ASAP. The reference number provided by Reliance is CAF : [protected]. My contact number is [protected].

Regards,
Riyaz

reliance company has forcefully cut off my balance of 30 rupees.When i was told to the customer care they are as usual unable to give me the proper reason.
sir
I want my money back.please help me.
name k.isparao
no:[protected]

Reliance Broadband — Installation not done

On 6th of February 2012 one of your executive named Ashok Kumar sent another representative Santha Kumar to my residence and collected 1200 from me promising that he will provide me the Reliance Broadband connection by the very next day and the same will be activated within a day or two. He gave me an acknowledgement which was in the form with the CAF No - [protected].

Right from the day on, I haven't heard back any thing from him and abusing me when I tried calling his number. Till date I haven't received Broadband connection and got a verification call on 10th February 2012 from [protected] at 7:30 pm, I really don't think that this call was from Reliance Broadband as 7:30 pm is not an appropriate time for any verification or marketing calls.

On 12th February 2012 I raised a complaint by calling the Reliance Customer Care [protected] at 10 am and been informed that will get a call back within 24 hours and again 13th February 2012 morning at 10:30 am I raised another complaint by calling the same number and been informed the same regular statement as will be receiving a call within 24 hours. Not even received a single call regarding this till now and I don't know where my money is.

Sent mails to [protected]@relianceada.com and [protected]@relianceada.com and got a standard response stating that will reply within 24 hours. Spoke with your Nodal officer on 14th of February with the same standard response.

I'm now feeling cheated in the name of Reliance Broadband and I need this to be addressed ASAP.

Reliance Communications — Amount not Refunded

I am Sudha Eapen and I had the reliance Landline phone with no as 3201650 and had my service termination cum handset for giving back their handset and then the refund amount was to be given. The bill was dated to be refunded on the 21/03/09 but since then they have not given the Rs 500 money back .
Its three years back and i request the consumer compliant to put forward the complaint and if they are ready to give the money then it should be with the interest.

It should be refunded with interest

Reliance Communication — fake installation

I have given the payment of Rs. 1598/- via cheque no. 571557 of HDFC bank for reliance broadband to the reliance executive on 2nd march 2012. I was told that the reliance broadband will be installed at my place by 5th march 2012. Then another executive came to install the connection and told me that the connection is not possible at my place and my money will be refunded.
Then the money was deducted from my account on 12th march, I complaint to the reliance executive regarding this but got a very shouting and bad reply from him. He said "earlier the line was not there and now it has come so we deducted the money and we will install the broadband".
The reliance connection is still not installed at my place.
I told him that I have already got another connection and I don't need reliance now as you people earlier already denied the connection at my place but your executive was extremely rude."
The reliance executive cannot just anytime encash my cheque. I have already given a complaint on reliance helpline but I have not heard anything back neither any action has been taken.
Also, I have mailed to [protected]@relianceada.com but still no replies.

Kindly look into this matter as it is quiet disgusting for the customers when company employees behave in such ridiculous manner.

Telecommunications — activation of service thru mobile phone

allow all mobile phone users to activate service requested to the provider through letter and not through mobile if needed by the mobile user.
e.g. i will write to my operator not to activate or deactivate any service until i give in writing.to be give as an option.

Reliance Communications — REFUND OF DEPOSIT

Dear Sir,


My name is Mr. Gajanan V. Jog; I was using Reliance Mobile Phone Number [protected], from 2004 to 2009. While purchasing Reliance CDMA, I had deposited Rs. 2,000 as a ISD call deposit to R Web World, Kalbhadevi (opp. Metro Cinema) and when asked for receipt, I was told that it is records and receipt is not given for this by Executive attended me. But he gave me Request/Ticket No. 18129423 ILD dATED 30/08/2004 Time 7:31 PM.

After few days my ISD call started on RIM in 2004.

In year 2009, December I asked RIM to stop ISD services and refund my deposit of Rs. 2000, when I approached the same RIM Web World at Dhobi Talao on 4th January 2010 to get my Deposit back, shockingly the Executives saying they do not find any records for the same for 2004 and asking for Receipt, and explain the same thing about the Receipt, then they asked for any proof of payment.

Luckily, since I didn’t get the receipt from R Web World, I preserved the payment slip of my credit card through which I made payment.

When I produced the same on 7th January’2010 since 5th and 6th I was turned up at RWW, Ms. Anudnya Kondhakar was not in place and then I approached to Mr. Bhushan he told me to come on next day. On 7th January’2010, Ms. Anudnya Kondhakar told me to contact next day.

And now when I contacted her on 11th January 2010, she sounded like no value of my Rs. 2,000 and not in hurry to find way out to return my Deposited Money. Over that she started saying, “the proof is not enough, and need credit card statement of the same.”

How can I keep the credit card statement of 2004??? And further I have stopped using that card.

I was using Reliance Mobile with ISD facility, they could have found that in their system then why the staff is adamant on addressing the issue???

I submitted this proof to RIM Chairman’s office, attaching the CREDIT CARD PAYMENT SLIP for reference. Within few days they called me on my new Mobile Number saying they found the records and shall send the Cheque for the amount with in 45 days.

And after couple of days again I got call from RIM saying they are not finding the records and cannot return the amount.

Why the record is not with them? And they can refer my records that I was having and using ISD facility till December’2009, that could have help them in getting records of Deposit made.

I’m having the PROOF that the payment was made to RIM in 2004 which is my Credit card Slip. But they are not accepting it and not showing any interest of returning my amount of Rs. 2000.

I look forward to your kind co-operation into the matter.

Thanking you,

Gajanan V. Jog
(Mobile: [protected])

Dear RCOM Care,

My Problem has not solved yet...your Executives does not have answer to my query...

Kindly look into the matter.

Gajanan V. Jog

Telecommunications — SERVICE QUALITY LOW

All most all the telecomm companies are not rendering their best as to my knowledge except Vodafone and MTS.

I like MTS since their response is upto date and they give response to your query even by mail properly.


Vodafone too is better.

But if we taKe TATA DOCOMO, AIRTEL, BSNL, RELIANCE, i think they would require to setup a team to handle customer quiries quickly in time - The main reason for their lack of response to our compliant is large customers they have.


Im struggling with TATA DOCOMO network. Very poor service, quality etc etc etc

Hence more manpower has to be appointed by them and upgrade themselves in such a way they shootout the customers queries as fast as they can!


cheers

Reliance Telecom — broadband

from [protected] shailendra kumar:
the biggest lie that seems to be going around must be upto 3.1 mbps per second. of course the staff cannot tell you whether it is megabits per second or megabytes per second. Ah! and one has to just visit the center, both at shankarnagar and khamla,Nagpur the first thing they will tell you is that your laptop is faulty or will ask to fetch it or aks you to get your desktop repaired ( what divine vision) . If that is not so then they will ask you to leave the data card and ask you to come back after one hour. When you do come back after three hours you find no one has worked to check it and will start checking it then.
Often the shankarnagar people will tell u that they do not have a computer to check your wireless datacard. Otherwise they will ask you to buy another one saying it has become old , which is patently silly for an electronic circuitary which consumes so little power. The broadband speeds are often miserably low and the worst thing is it still continues to show that it is connected but one is compelled to disconnect and reconnect. Every time one reconnects the reliance page info data quickly gets downloaded 'at your cost' of course and 'then the speed immediately falls'.
When they sent me to their service center at anjuman complex sadar,the technician showed that the data card is functioning fine and connects at pretty good speed and clarified that the area i am living has low service speed due to excessive customers and inadequate bandwidth.
Anyway they then asked me to convert it to postpaid and said that the service will be better since a large number of consumers are pre paid and my connectivity will improve.
Most unfortunate that the service quality is still very poor and reliance must improve the network . Besides the tendency to disconnect or transfer your connection to a very slow server if your connection is idle even for five minutes (while one is entering text or filling some forms) is highly incorrect and needs to be done away with by reliance.
I hope reliance will take necessary action to improve the service and also not include the reliance page data download and upload in the usage data of the customer which is definiely unethical if not illegal.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare