Reliance Fresh - Bad quality product and poor Customer care service
Myself Sandeep Kansal, a resident of Mahipur...... I generally used to purchase all consumable items from Big stores like Big Applie , Mega martetc and as in month of Jan,2008 ..a retail outlet start worknig in mahipalpur from Reliance and i had a very good impression of Name and fame of relaince and blindly i visited that store on 26th february 2008 and purchase some goods from there that include 10 Kg pack of Wheat flour packed with name "Ram Bhog ATTA" and whn next day we tried ...itstaste was so bad and even it started creating Throat problem but i thought that it may be due to some other reason butnext day also same problem was there and ecen my cook also realised that some mixing is there in the Flour and it is not upto standard quality .....
When we took over that flour back to relaince store .... first response we got was that it is not due to Flour qualitty as it is a standard quality product...but when we asked to keep that as sample ansd to make a Lab testing of that and even we dont want refund or replacement in regard of that .... then person who was there on the counter guided me to carry it back as they cannt keep it with them and can not do anything.
When me and my friend asked bout the Complaint form then scenarion was somewht like this:-
1) No customer complaint Form was available at the store.
2) In name of customer Feedback register,they have a simple register having no book number, no serial number etc mean if somebody want to remove that page no one can track that there was any page also. I am sure that no one reads that feedback form.more over it has to handed back over to the same supervisor with no assurance that same would be reported.
On insisting a lot when that person manage a telephony conversation with Mr. Manish Jain(F.D.M.)... and i told whole scenarion to him then Mr. Jain – (FDM/Area Manger) for the store was shameless and rude and guided to me register the complaint on reliance portal with help of desk boy but no registration number they can provide for that. He agreed that it is common with all Reliance Fresh stores across and is part of company Policy and he is helpless in this.
When i asked that some confirmation of the complaint must have to be there.....he replied very rude that its a big company like reliance that can never deal in paper work .....
I WANT TO ASK ..THAT IN INDIA MOST OF THE CUSTOMERS IN RELIANCE FRESH STORES WILL BE FROM NON IT FIELD AND IT MAY BE POSSIBLE THAT HE/SHE MAY BE ILLITRATE PERSON ...i.e. THEY HAVE NO WAY TO REGISTER THEIR COMPLAINTS.
Then Mr. Jain asked me to fill feedback form and to upload it on poratal...next funny thing was waiting for the customer that the person who is there on customer help desk..does not know from where and how to operate the portal. He was unable to register that complaint.
More over that person was unable to give customer care number or any other helpline number at first step but after insisting a lot and after almost waiting for half an hour he provided me the customer care number.
I just want to awake the customers that before purchasing any thing from Reliance think at least 10 times as if the quality will not be upto the mark you have to loose money as well as you have to listen a lot from their manager side as i think its a prt of their training.
So its my duty to inform all Indians and next is their own wish............
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