[Resolved] Reliance GSM Prepaid Service — Worst reliance gsm customer care balance deduction and poor signal

D

dipenmukherjeekpc

from Chittaranjan, West Bengal

Address:

Ranchi, Jharkhand

Dear sir,
I am a customer of Reliance GSM Prepaid Service(in Jharkhand) effective from Year 2009.My mobile number is:- [protected].

Problem:-
From last 2days Reliance GSM Prepaid Service personnel are deducting INR. Rs. 10/= per day(every 24 Hours) for the sake of nothing.
I have given several complain to Reliance GSM Prepaid Customer Care for the same, but all my efforts are going in vain.
There response is, it will take 48 Hours(2 Days) to resolve the issue.But still it is continuing.They(Customer care service) are just doing nothing
I also frustrated with their service because i basically talk in night thats why i use night pack(rs 59), but when i try to connect with my friends after 11pm it was horrible experience(continuously disconnecting after 1 or 2 minutes).
sometime Reliance GSM Prepaid Service personnel not responding to my call, when i try to connect.
All our efforts are gone in vain.
Please do something to help me.

Thanking You, I am
Sanjukta Mukherjee

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Aug 13, 2020

Complaint marked as Resolved

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Comments

R

rupak das

from Ahmedabad, Gujarat

Hi... My no [protected] and stay at punam nagar area in jogeshwari east and the network is the worst network i had ever seen, i had to face so many problem due to it... i cannot change the no because it is an important no for me as i had given this no to all my professional person. i had also done portability to Idea but this reliance are not even doing any thing for that. i spoke to idea person they said that reliance is not taking action against my no... i spoke to reliance customer care they also don't respond against it, they just say processing going on, when ever i say how much time it will take they say 2-3 days and really its one month up but nothing happening... reliance don't even correct there network and also do not understand people problem.
20 June 2011 i didn't have network from 1pm and when i called reliance customer care in the evening one senior person Grijesh says that it will take 3days to get the network... i cant understand in a place like mumbai they are doing like this, that show how worst can be reliance. i don't know what to do and the last option left is to file a complain against reliance in consumer court. i hope this message reaches to the top management group so that they can understand how they are giving the trouble to people.

Rupak Das

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