[Resolved]  Samsung Duos Touch Sch W299 — Defective mobile handsets /experiment by samsung on consumer costs & time

Dear sir,

Greetings!!!

I have purchased new samsung duos touch (cdma + gsm) sch-w299 on 9th february, 2010. with cost 10150.00 inr.in the beginning i thought
The piece is new and my hand is not friendly on the same handset so i am facing problem, but the reality is the piece is with full of problems. for the
Ame i contacted to customer care, i was replied that its a gsm + cdma so the functionality is the same as you are facing. its a manufacturing style
Not a problem. i was socked because i am facing following problems from the beginning:

* slowly working (got the reason due to both sim operating in the same phone it takes time to operate)
* entry in phone book additions takes 5 - 10 minutes for single entry and if it hangs, i ll have to restart phone by removing the battery. because no other alternate lefts to operate phone again. (my side problem & customer care side its perfectly ok because the processor of the phone is slide slow)
* to open a image folder takes 10 minutes and for ruining the same it takes 5-10 minutes to change images. (customer care side you ll have to scan with anti virus and you ll have to format the same and restore the files again problem ll be resolved automatically) (i do the same the problem as early as in beginning)
* when i inserted all the three things (gsm card + cdma card + mmc) the phone is working extremely slow like after giving one operations i ll have to wait for 3-5 minutes.

For the same problem i was not getting perfect answer from the customer care, i provided my hand set to the majura gate, surat. my person was informed that the phone is perfectly working but user have not aware to use the phone so they may facing problems.

So i register my complain via website with the complain no (bp no.) [protected] (transaction no. is [protected]), so i was informed that i ll have to provide my handset samsung duos touch to majura gate,
And i did the same as informed by mr. harshil from samsung india-gujarat-ahmedabad. then after i am in touch with mr. janak thakkar. he is the very gentle person and i provided the piece with the problems. they accepted the piece with the problems and assured me to resolve the problem by re-installing the software. mr. janak informed me
To take the phone with in next working day. so next day i collected my hand sets with the same problem, i again nformed to mr. janak for the same, again they have to re-install the software in my handsets with the same job cards. after second installations of the software, when i faced the same problem mr. janak informed me to change the sim cards may be due to not matching frequency i am facing the problems, i changed my both sim cards but the problem is the same as early. so for the problems i informed
Mr. janak again, samsung team informed me to put the handset again in the service centre they will change the all hardware. i provided my handset again to the majura gate customer care, after 3-4 days i take the delivery of the phone with the same problems with new installed hardware, software (and my new sim cards and formatted cards).

With all the above problems i informed to mr. janak, for the resolve the same and provide me the perfect solutions. he ll arrange my talk with mr. sandip bhatt, (manager from ahmedabad of samsung). mr. sadeep required 1 week to talk with technical team, to develop new software for my problems to resolve the things and if required then improve hardware of the phone also. and then they ll get the things done for my phone and there is no surety whether my handsets problem get resolved or not.

Means the samsung team doing full of experiments with the customers payments, if customer satisfied then its oke else i dont know wat is the result.

Here i am providing you the some o[censored]nsatisfied customers for the same phone with almost same problems:

Http://www.consumercourt.in/mobile-handset/6983-samsung-mobile-sch-w299-autoswitch-off-msg-viewing.html.

Http://www.fixya.com/support/t1888070-bought_samsung_duos_touch_sch_w299

Http://www.naaptol.com/features/55956-samsung-sch-w299.html

https://www.consumercomplaints.in/my-complaints.htmlsamsung-cdma-mobile-sch-w299-c171028.html

I am not satisfied with the services offered by samsung india, on my payments since last one month with full of mi's behave of samsung team. so kindly suggest me what to do with the same.

With regards,

—
Thanks & regards,
—
Rohan thakkar