[Resolved]  Samsung / Vodafone / Aircel — Mobile handset stolen-Fleecing features with no useful utility in the name of Mobile Tracker

Address:

West Delhi, Delhi

I had purchased a Samsung Mobile Handset SGH- E 840 worth Rs. 10.249/- in 2007 from Mobile store in my name. The handset was stolen/lost on 22nd October, 2010. The handset was being used by my father ( an Advocate of Calcutta High Court) with Kolkata Vodafone subscriber number. The handset with IMEI no. [protected] had the much publicised Mobile Tracker installed in it and activated. After the handset was stolen criminal complaint was lodged with Pune GRP on 22nd Oct-10 and Delhi Police on 24th October, when through the Mobile Tracker the user of the stolen Samsung Mobile handset inserted SIM and through it the SMS could identify the user to a MTNL Dolphin Subscriber number [protected] on 23rd October, 2010. Complaint was again lodged to the Delhi Police, MTNL Customer Care and Vodafone Customer Care to block the SIM as well as the phone and help trace the Mobile handset as well as initate action against the user of stolen phone. While it is known that Police authorities have limitations to act on such complaint, being not of serious nature which spills blood, all the others such as Samsung, Vodafone and MTNL simply refused to help in this regard even though copies of Police Complaint, evidence of being the owner of Mobile Hadset as well as formal complaint giving full details of the nature /circumstances of the facts were given continuously. Now, on October, 29th 2010, the handset has been traced to Aircel subscriber no. [protected]. Again, immediately, I tried to reach Aircel customer care, Samsung Customer Care through phone on call centre numbers as well as through e-mail to Delhi Police, Vodafone Customer care as well as Aircel Customer Care, but to of no avail. Inspite of the fact that I tired to make Vodafone, Aircel and Samsung aware that the stolen mobile handset could not only be misued for all types o[censored]nwanted activities, being used by my father who is an Advocate , and the handset had phone numbers etc of higher judicial authorities, police authorities and this could also be misused, none of the three companies came forward to do anything about it.

It is therefore, most regrettable that these MNCs care a dime for the interest of the country , its subscribers and are willing to go to any extent to fleece customers/prospective customers for their wrongful gains and while we would definitely take this matter to logical conclusion, consumers should be aware of not getting trapped into.