I have took a 24 HOUR ON ROAD CAR ASSISTANCE service from SPEED CAR HELPLINE with MEMBERSHIP NO , last day i my vehicle had some problem at 9 pm in Noida & i called up speed sevice & they simply said NO to provide me the service, i spent whole night in my car & in morning I called them & there response was same.
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Today Morning I called your company & spoke to Rajinder & Ankit - Customer Services Manager who said they will call me back after consulting the MD. But I did not receive any call till 1 pm so I called again & spoke to Ankit who said that he will call me back in 20 minutes as he didn't have my contact number. Till now I haven't received any call and I would like you to reply me back in written that what will you do regarding this.
I have already told Ankit that all calls have been recorded and will be used as proof against your company if required in case I don't receive any reply from your side within next 48 hours.
In case of no reply within next 48 hours I'll assume that your company is not interested in helping the customers and we will take the matter to Consumer Court against the Breach of Contract, Lack of Services with the print out of this email as well as call recordings and ask for a compensation for Mental harassment & tension.
Regards,
A distressed consumer
Gagan Gaur
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