[Resolved]  Suzuki Motorcycle India Pvt. Ltd. (Suzuki Access 125) — No Reponces for Customer feedback on http://www.suzukimotorcycle.co.in/

I am Suffering customer of Suzuki Access... I bought in the year 2008 by booking and waited for more than 40 days for this useless scooter.

From the beginning the running cut-off is there in the vehicle. (The scooter engine will become switch-off suddenly when it is running in good speed in a main road without any reason... As you aware, it's not possible to use self-start or kick-start that time and the heavy vehicle which is following us may not expect this, I met with an accident and many near miss cases)

When ever I was there in the dealer service center and many times heard from other customer as well about this problem and the poor design is not suitable for Indian roads.

After repeated complaint and services No solution for it. In my cost they changed the carburetor, engine piston & rings, valve seat, etc. to solve this problem in every service of last six months and the cast is more than Rs.10, 000/- but problem not yet resolved. (December 2001 totally 6 services and 4 break down service in that)

The pathetic thing is there is no customer care mail ID for Suzuki Motors India and no response for my complaints registered in their web-site. This is the way Suzuki Motors India is exploiting the Indian customer.

Kindly think twice before going for Suzuki Access for your beloved ones, because of the 'running cut-off' it's dangerous for them.

Dear Sir,
Main aapka dhayaan is oar leja raha hun ki Paonta Sahib mein aapne jo agent rakha hai wo company ka appointed hai ya aise hi bina authorised hai. Aap jaisi company ne kaya kuchh check nahin kiya. Ye "dealer " har kisi ko YAMAHA lene ke liye bolta hai kayonki ye Yamaha ka dealer hai. Custmor ki complaints sunta nahi hai.Billings main clearity nahin hai. PLEASE CHECK MY POINT.

Dear sir,
mere pass nayi 11.4.2011 ki khridi access125 hai. Meri problem bhi same Mr.CVS Ramans wali hai. Scooter kabhi bhi kahi bhi achhi speed mein chalte-2 off ho jata hai. Jo kisi accident ko bulawa de sakta hai. Agencies mein aapke mechenics / service engineer behad rude hain ki unse baat to dur unki shakl se bhi nafrat si ho gayi. Vaywhar behad ruf. PLEASE CHECK OUR POINTS, AGAR AAP LONG RUN JANA CHAHTE HAIN.BINA INDIAN CUSTMOR KO BEWKUF BANAYE. WARNA KAB DABAA GOL HO PATAA BHI NAHIN CHALEGA.
DISHI VERMA,
PAONTA SAHIB,
[protected]

RES. SIR
I ADV.PRAVEEN LAXMIKANTJI BAJAJ R/O. SWAPNAPURTI MAHESH NAGAR NEAR CHATRAPATI CHOWK RING ROAD AMBAJOGAI DIST. BEED MOB- [protected]

DO HERE A COMPLAINT ABOUT SUZUKI ACCESS 125, SIR I HAVE PURCHASED SUZUKI ACCESS 125 ON 3RD JAN 2012. DOING ALL SERVISES AT PROPER TIME THAN MORE THAN 3 TIMES THE METER CABLE HAS BROOKED. I HAD PURCHASED SUZUKI ACCESS 125 FROM YOUR DELEAR M/S. GANESH SUZUKI LATUR. WHENEVER I GO FOR REGULAR SERVICING AT LATUR I REMEMBERED THE SERVICE STATION ENGINEER THAN ALSO THE ABOVE PROBLEM OCCURRED. AS THERE IS NO ANY SERVICE STATION IN OUR CITY I HAVE CAUSED INCONVENIENCE.
PLEASE DO THE NEEDFUL AND OBLIGE US
THANKING YOURS

December 6, 2012

The Managing Director
Suzuki Motorcycles India
India

Dear Sir
Ref: My Suzuki Slingshot Plus. Vehicle Registration Number: TN 22 CS 1257 bought in May 2012 from ABT Two Wheelers, Nandanam Chennai
It is with utmost distress, and a feeling of misplaced trust, I had to write this to you.
I have always been an admirer of Suzuki which is demonstrated by the Suzuki car which I have always owned and drive even now. Taking the track record positively, I bought a Suzuki Sling shot plus motor bike in May 2012 from ABT Two wheeler from Nandanam, Chennai. The vehicle registration number is TN 22 CS 1257. It has done less than 1200 kms as on date.
Right from the day I bought it, without exaggeration, I have gone to the showroom eleven times, including returning to them on the day of purchase. This is because, even on the day of taking delivery of the vehicle, the front handle bar wobbled (which is accepted by the dealer as well). The service centre tried to repair it many times but it has not been set right till now. Perhaps it is a design fault. Continuing to ride the bike hurts my shoulders and as a result pains. The dealer also could not help me either solve the issues nor is of any avail to the issue at hand.
The vehicle is now exhibiting a list of issues – 1. the handle bar wobbling, 2. the self-start issue and 3. exhaust pipe has discolored even within 5 months of purchase and with parking it in a covered parking area. The dealer mentioned that it could happen in 1 out of several bikes.
I requested the dealer to talk to you and find a solution, but have not got a reply so far. Atleast I am trying to re-sell my vehicle with the help of the dealer, which I bought with lots of trust, happiness and imagination, but I don’t know how much the dealer will be able to help. The vehicle is still with the dealer for about six days including today.
While I would not like to confront either the company or the dealer, I sincerely request your kind advice as to how to proceed in this matter. If you think it is a design fault or a fault that cannot be addressed, I would not handle it any more since in the long term, it will hurt by back and shoulders and fall adversely on my health. But express your frank opinion. Being a Japanese company and a standard one at that, it is correct on my part to expect your quick reply to my concern. I am giving my contact details below. I tried many times to reach you through your website which, shows some internet based errors.

I hope you understand my let-down feelings. I sincerely await a positive response from your end. I shall be glad to provide further details as you may require. I am providing the dealer details below my signature.
Name: R Venkataraman
Address: Flat No. 118 A Block,
Bhaggyam Urban Ville
148 Industrial Estate Road
Thoraipakkam
Chennai 600097
Tamilnadu, India

Mobile Number: +91 [protected]
Emailid: [protected]@gmail.com, [protected]@yahoo.com


With Regards


Yours Sincerely



R.Venkataraman
(Contacts as above)
CC: Dealer, Factory for quick action please

Dealer contact:
Mr. Vasu/Mr.Pooraj
ABT Two Wheeler Private Ltd
No. 416 A, Opposite YMCA
Anna Salai
Nandanam, Chennai 600035
Telephone: +[protected]
+[protected]
+[protected]

Sir/Madam,



I purchased a scooter Access125 on[protected].After 10 months of purchasing, the self of the scooter started missing.I got it checked at the Roto Auto Service centre jalandhar.The service centre said that battery is down and charged and gave me back.After few days the same problem occurred.I again went to Roto Auto service station on 19/11/12.They said that it is not again charging properly and that battery is under warranty and can be replaced.They removed the battery and gave me a slip for replacement.In the meantime i went several times to the service centre, but was told that it will take some time.After 1 month 19/12/12 i was called up by the centre that my battery can not be replaced.I have been harrassed for more than 1½ month.My fault is just that i purchased Access(Suzuki).My knee has been replaced and I cannot kick start the scooter, that is why i purchased auto start scooter.The warranty of the battery of my scooter is till 26/12/12.

Please replace the battery of my scooter, otherwise I will have to go to consumer court.Waiting for a quick reply.

Vehicle No. PBO8 BX 7531


Gurinder Singh
Jalandhar
M: [protected]

sir
this mail is to notify you about a problem i having with suzuki access
that i bought at your calicut, vatakara, showroom on 16, 6, 20012

i am dis satisfied with your service because ihave seen the defect
on date of purchase its self and showed it to manager. he stated it
would be solved with in next service it self.
unfourtunatily the problem remain unsoleved.presently the manager
stated that i have to pay 800 rupees to replace the defect part and
he acted immoral, arrogantand monarch manner.

it is against the purchase condition and you are here by request
to correct the defect at the earliest other wise i will take legal
action . this is for your information please.






REGISTERED NUMBER KL-18-J-4269
DEALERS NAME HAPBCO MOTORCYCLES
NAME OF REGD OWNER SOORAJ
PATHENTAVIDA (H)
NUT STREET (PO)
VATAKARA
mobile no [protected]
CALICUT DIST -673104

My name is Mr. Imtiyas Yusuf Lakdawala my suzuki Assess No. MH01BE2954. I have already given the complaint 13th feb, 2013 but their is no response from your side. my bick have a problem from day one i thought bick will be ok. the first service there is no improvement. the my bick first service given by RNZ service there is no improvement than i have given the dealer Akashay suzuki service even they can't get the problem

I have mail the company but there is no given response If you mail or contact the dealer Akashay suzuki service at J.J. Mumbai just look after my bick. my family we have 3/4 suzuki assess bick in good condition there is no problem in there bick my bick having a is lot of problem.

I have purchased this bick on date 10/5/2012 & engine No. F[protected]. from Mumbai Motors.

pl. take appropriate action in the matter & arrange necessary feed back.

Do this fast otherwise my warranty will be over. just contact the dealer Akashay suzuki service at J.J. Mumbai to look out this bick as par as possible.

Thanking You,

Mr. Imtiyas Yusuf Lakdawala
(Mob) [protected]

I bought Suzuki-GS150 R in JAV Motors Pvt Ltd SUZUKI Chennai - Adyar( New No 23 Old No 10, Opp To Malar Hospital, Adyar Bridge Road, Adyar, Chennai - 600020 ) on[protected].

Registration NO: TN-07 BT 6556 .But in the bike they not install battery exit pipe so that acid came out and fully spoiled the bike body and metal get rust .They not changed bike not even take solution and even painting work on the bike they cheated us.

The first service is worst .They just wash the bike not made any change.Now the bike sound is horrible and suspension is not good and when i drive bike above 50Km/hr the the sound from the disc brake and drive only 1300Km only .They totally cheated.

..Plz avoid suzuki bikes.

sir,
i own a suzuki acess125, on[protected] from ESSCO, Thiruvananthapuram, Kerala and i done the first service on[protected] there.unfortunately the service person has delivered the suzuki acess125, without tightening the oil drawn nut and I am suppossed to drive the vehicle without oil for more than 2 kms.When I complaint to the service supervisor he was arguing at me that the access will run without oil about 5 kms.After this incident some type of noise is coming out from my engine.Vehicle has drawn only 723 kms.
Kindly make a solution to my problem.
with regards,
Carolin Joseph

My wife working as police official in Thiruvananthapuram owns a Suzuki Access 125. I took the vehicle to ESSCO Motors Thiruvananthapuram which is 30 kms from my house for service. The company gave today’s date for service during the last service. I reached the showroom by 10 am. The officials there rejected to receive my vehicle for service. My plea to accept the vehicle was rejected with bad responses from the part of the showroom staff. My sister working in Technopark, Thiruvananthapuram was planning to purchase a vehicle and I recommended her to purchase this vehicle. But now I regret to recommend the vehicle. I may ask my sister to propogate not to purchase this vehicle from ESSCO Motors, Thiruvananthapuram. Moreover I like to inform all my friends not to purchase this vehicle from such an irresponsible dealer.
Sujeev
[protected]

sir, i want to launch a complaint in regard to my Suzuki Access 125 purchased just before one and half year.I want email id of customer care of the company itself. Please help me by giving the same to me . MY email [protected]@gmail.com

i am sorry to say u that service of suzuki is too pathatic or bad .
1-they never have byke part on s spot we have to wait long to get it.
2-service is too bad, only they do formelty on service,
3-they never ask for part change, they change themself and told us to pay this.
4-for the last 1and half yr i complaint about my frount shoker is not proper wokingwworking but every time they say no no it is ok, still i have the same problem.
plz help i[censored] can .
modle-gs150r
phone-[protected]
ghaziabad.
all this experience of ghaziabad service centre
what i will do of rating if the problem is remain same

Sir,
I am jinu joseph, perumbadathumkattile(house) kalampoor, piravom. I am buying a acess-125 Bill No:203 vehical No Kl17 k696. dated 17/01/2013 from piravom showroom.Few days some problem about this vehical. Major problem is mixing .This is your information ans take necessary action.

regards
jinu joseph
[protected]

I am having Suzuki Access 125 and i am resident of Noida Sec-71. Without disseminating any information in respect of closing of Service Centre of your scooter Suzuki Access 125 from Noida and Greater Noida. I am facing a huge problem in getting my scooter serviced.

Kindly arrange to inform when and whether the same will be opened in future.

Regards,

Hari Ram Maurya
Address- 92C/B2/71/Noida
Phone # [protected]

I Sri A.K. Dash have a Suzuki Acess No-OR 02 2698.Mob-[protected] I went to your Super Sale SC at Mancheswar on Dt 27/12/2013 for service of my scooter. I have already register for Kick start, low mileage, steering problem etc. But It has not repaired the bike properly so That I face again problem of Kick Starting on 28/12/2013 which I again intimate them. But they say that we will go to your house for repairing and give a contact no of a mechanic. But on that day he has not pick up the mobile. So I inform to Mr A. Das(its supervisor) bearing Mob no-[protected]. But he came to our house and repair it and Charge Rs 150/- as per SC chart without any Bill . It is for your kind information that Complains are not solved in SC and intentionaly and charged later as per your rate without any bill. Kindly take necessary step to resolve the problem which hamper your company image.

Dear Sir/Madam
I have purchased Suzuki access 3 years before and since last year I am facing starting problem with the vehicle. I have reported to your service centre in Pune at Swargate Suzuki several times but my problem is unsolved till now. When asked the response was that compressor is weak, another says to change compressor and third person says we can't change compressor, fourth person says the problem is forever. I think your mechanics are not that efficient or they are not properly trained from your side.
My friend and my sister were having Suzuki access and they too were having same problem which was unsolved and they finally sold it got new Honda activa.
Hope the reply comes soon with solution and not like your mechanics.
Regards
Dnyaneshwar


If the problem is with most of the people you have to look in.

my bike has been not starting several times, even i had changed baterry also, it was not starting, and giving problem to me, i didnt satsify with dis bike

I own a Suzuki Access 125 since Sep 2011. It has been giving
trouble since I bought the bike. I have been giving my bike for servicing at
Ibays Suzuki and Venkateshwara Suzuki Hyderabad, which are the authorized
dealers of Suzuki Motors. I have visited more than 20 times during this 2 and
half years and I have all the receipts with me. Though I have complained about
the starting problem multiple times, none of the service center could found the
root cause. Myself being non-technical on mechanics, I had to accept whatever
the service center advised me. Finally last week, the new manager of
Venkateshwara Suzuki service center identified the issue to be in Engine and
now will replace the faulty part, which will costs me Rs. 6000.00 because my
warranty period has expired by this time. Upon further enquiry he says that he
is not aware of what has happened so far but can guaranty his fixture of faulty
part. I am still concerned why this was not identified by any of the dealer
before and if it was a faulty part from company then why should I bear the
cost, which is a big amount for me.
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I have also tried to contact SMIL contact number posted on
website but no one picks the phone, I have also tried to send my feedback
multiple times but no one responds. Now I am losing my patience and faith on
SMIL.

I am having Suzuki&gt; access Bike it was delivered from Aryan Suzuki show room&gt; T.C-Palya Bangalore. on past two months back, its &gt; Registration no KA01HT5100 &amp; Chassis no&gt; :MB8CF4CALD8255025, Engine no: FU[protected]. it completes&gt; only two free services, Kilometer reading : 2478-km. while&gt; start the vehicle automatically without accelerator rising&gt; vehicle getting to over speed near 100 it can't coming&gt; to control, &amp; some times vehicle not at all starting up&gt; and while riding the bike suddenly it&gt; getting off and again it will not getting start, &gt; after the second free service only this problem occurring in&gt; the vehicle, several times informed regarding this problem&gt; regarding the service time and its not solved, once again&gt; your people said to get the vehicle to service center at&gt; that time also the problem wall solved, nearly&gt; 30-Km's from your show room to my residence, after the&gt; service same problem in the bike if i call them they say to&gt; get the bike to show room but the problem remains same, i am&gt; old age person using this bike there is no security for my&gt; life with your bike and Service done from you i cant travel&gt; daily to your show room up to 30-Km's, take the action&gt; on it.