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Tata DoCoMo - deduction of balance

 
116 Reviews
User
  salva musaib on Jun 28, 2012
GOOD EVENING,
I AM A USER OF TATA DOCOMO GSM SIM. I MADE A CALL TO CUSTOMER CARE AND ASKED HIM TO RECHARGE WITH INTERNET BALANCE WORTH RS.15 OF 500MB FOR 3DAYS AND REMAINING BALANCE WAS RS.25. I MADE CALL OF 3RUPEES. IT WAS SUPPOSED TO BE FINISHED ON 26 JUNE. THE VERY NEXT DAY I SAW MY BALANCE WAS ZERO.WHEN I CALL AND ASKED CUSTOMER CARE THEY SAID THAT I USED MY BALANCE ON BROWSING BUT I DIDN'T DO THAT. THEY ASKED ME TO SMS AS DATA TO 121 TO GET THE INFORMATION ABOUT BROWSING. I MADE IT AND THE REPLY WAS "YOU HAVE NO DATA USED TILL DATE". WHEN I CALL AGAIN TO INFORM THEM THE SAME THEY DIDN'T RECEIVE INSTEAD THEY DISCONNECTED MY CALLS AND THE WHOLE DAY I TRIED BUT OF NO USE. THE NEXT DAY THEY RECEIVED MY CALL AND SAID THE SAME AND I AGAIN MESSAGED ON 121 AND GOT THE SAME REPLY. WHEN I CALLED THEM AGAIN, THEY DIDN'T RECEIVE MY CALL. THEY ARE IGNORING MY CALL AND NOT PAYING ANY ATTENTION ON MY REQUEST.
SO I REQUEST YOU TO PROVIDE ME JUSTICE AND REFUND MY RS.22.
I SHALL WAIT FOR YOUR REPLY
WITH REGARDS.
MY NUMBER IS 8019414995,
REGISTERED ON M.A MUJAHID.
Complaint comments 115 Comments     Updated:
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Comments

N Apr 1, 2013 by
User
Sukhvinder Singh Tata DoCoMo  - Andhra Pradesh, India
 
Best Review
Sir,
I am Sukhvinder Singh from Sambalpur, Orissa, my mobile number is 9937490831 . I would like to complain about deduction of Rs98 from my main balance.. Previously it was Rs156.xx ..
When I called customer care they said that you have browsed a chargable website vuclip.com, but they have deducted balance without any warning or message notification...
Please look into this matter and refund my money.

Thank You..
N
User
Saurabh Agrawal Tata DoCoMo  - Pune, Pune, Maharashtra, India
 
sir,
i am using tata docomo sim and no. is 9028805864. On 29th march at 3a.m. my balance got deducted by 15/- Rs. since then i called docomo customer care many times but all the time they said that they have problem in their server and after some-time i got message from them that i have subscribed to call me tune service.
But i didn't make any such subscription which i told to them to which they replied that around 00.13 a.m. they called me for call me tunes offer but such call didn't came on my mobile .I have all details of call log.....which also shows that any call from docomo did'nt came on my mobile.....

Hence,i want to file a complaint against them about unnecessry deduction of balance....
D
User
pntmanu Tata DoCoMo  - Pune, Pune, Maharashtra, India
 
sir,
i am using tata docomo sim and no. is 8147682535. On 11th may my balance got deducted by 15/- Rs. since then i called docomo customer care many times but all the time they said that they have problem in their server and denied to launch complaint and after some-time i got message from them that i have subscribed to call me tune service.

But i didn't make any such subscription they called me for call me tunes offer but such call didn't came on my mobile .I have all details of call log...which also shows that any call from docomo did'nt came on my mobile...

Hence, i want to file a complaint against them about unnecessry deduction of balance...

this is the 3rd time my balance is deducted so pls now its inough
so thats why i want to launch a complaints against tata docomo
N
User
ameya Tata DoCoMo  - Nagpur, Nagpur, Maharashtra, India
 
9028219912
this is my personal no. my balance is deducded everyday by RS10 .i called custemer care they said that i m sending INTERNATIONAL SMS .
ACTUALLY I M NOT SENDING ANY INTERNATIONAL SMS & MY BALANCE IS LOST .PLEASE HELP ME!!! . PLEASE BAN MY INTERNATIONAL SMS
N
User
kray Tata DoCoMo  - Gujarat, India
 
dear sir,
i have tata docomo mobile card .my no. is 8866806094 from 27 august 2010.
on 2 oct comany deduct my ballance rs.30 without my any demand,then i contact
to coustemor care,they give me complain no.GBL092277526,but they do not
give my ballance back.please justice me.
inafter purcase of my sim,company has deduct my ballance atleast 3 times,
after my complain co.give my ballance back.
A
User
crm75 Tata DoCoMo  - Gujarat, India
 
I purchased tata docomo number 90337 42350, its a miserable services since i bought this card. No coverage, poor voice quality and for the last few days they, automatically deduct money from my account and activate uncalled services on my mobile, they siphoned off more than Rs 150 from my account for activating various rubbish services like keeda alerts, ringtone alerts for which i never make request !!! As per their customer care i activated this services when some flash message came on my cell, if someone has put the cell in pocket and automatically flash message activates those schemes then whose fault it is, even after registering with DND (do not disturb) my amount is still being deducted, mailing to their applate authorities in vain. It seems that instead of Ratan TATA, Dawood ibrahim has invested money in this business and he and his associates are offering services, its time to disappear docomo from the market, good bye japanese, poor sucker services.
N
User
kray Tata DoCoMo  - Gujarat, India
 
dear sir
my mobile no. is 8866806094,
today company deduct my ballance
rs.30 and rs10
now my ballance is 0.89,so ican not do any call.
if i recharge than they will deduct my ballance.
i advise people that do not use tata docomo.
compny is cheater.
N
User
kripanair Tata DoCoMo  - Kerala, India
 
i am using tata docomo for more than 1 year, but often i have to face the problem of auto activation of certain services resulting in loss of balance. this is the worst feature you have.
few days back love tips got activated on my no. by itself and rs.3,rs 5.and rs.19 were subtracted from the total balance.
what is this?
you are directly cheating with the customers.
is it the act to be done?
it disappointed me alot...........plz deactivate all types of ridiculous services from my no. and do not activate in future without asking me through call or sms.

i am very disturbed from this service provider because i am lossing my balance.....pleace look this.....my number is 8891632863
A
User
thejaswinisetty Tata DoCoMo  - Kerala, India
 
worst service unnecessary deduction of balance no ! cheaters
A
User
thejaswinisetty Tata DoCoMo  - Kerala, India
 
agreeeeee
N
User
kganga_kg Tata DoCoMo  - Ahmedabad, Ahmedabad, Gujarat, India
 
DEAR SIR/MADAM, DATED:31-DEC-2010
I HAVE BEEN DEDUCTED A LOT OF BALANCE FROM MY MOBILE (9043331567) WITHOUT MY KNOWLEDGE FOR THE PAST 5 MONTHS FOR THE SERVICES LIKE CALL ME TUNES, CRICKET etc.THEN I ACTIVATED THE DND SERVICE. BUT RECENTLY I RECEIVED A CALL FROM JOKES.I JUST DISCONNECTED THE CALL.BUT FOR DISCONNECTING THE CALL I WAS CHARGED Rs.25 FROM MY MOBILE.THEN I COMPLAINED ABOUT THIS TO THE CUSTOMER CARE.THEY SAID THAT THEY WILL REFUND THE MONEY IN ONE HOUR. BUT THEY HAVE NOT REFUNDED THE MONEY BACK. THE NEXT DAY I CALLED THE CUSTOMER CARE. BUT THEY SAID THAT THEY ALREADY REFUNDED THE MONEY.BUT I HAVE NOT RECEVIED YET. BUT WHEN I ASKED, THEY THREATENED TO DISCONNECT MY OUTGOING AND INCOMING CALLS FACILITY.AND THAT WHOLE DAY THEY BLOCKED ME FROM CONTACTING THE CUSTOMER CARE. PLEASE TAKE NECESSARY STEPS TO REFUND MY BALANCE AMOUNT THAT THEY HAD DEDUCTED WITHOUT MY KNOWLEDGE. MY E-MAIL ID IS kganga_kg@rediffmil.com
THANKING U.
N Jan 2, 2011 by
User
ravi1144 Tata DoCoMo  - Punjab, India
 
sir My name is Ravijot , I recently bought a new connection of TATA docomo. But when ever i activate rs 60 internet on it .,they deduct my whole available balance saying that u have downloaded a java game and cut my whole balance. First time they charged me rs 98 for this , nd when next month i activated my internet pack of rs 60 ,again they deducted rs 78 (which was the available balance) ,and sent me a message saying that thanks for dowloading java game ,you have been charged rs 78. I also talked to the customer care but they didnt responded to me . So I decided to file a complaint of Tata docomo. Please look into this matter, Thanks .
My TATA docomo number is +917696046249
N Jan 12, 2011 by
User
chuk Tata DoCoMo  - Pune, Pune, Maharashtra, India
 
when you call on 54321 and if you press 2, 3, 4, or 5 or any number, that means you have subscribed for that particular alert or service. If you press it three times that means you will be deducted amount for 3 times subscription even if the balance goes null. next time when you recharge you will be deducted for a particular subscription (those left after your balance goes nill). please ensure no child holds the phone and makes unnecessary subscriptions
N Jan 13, 2011 by
User
tajd23 Tata DoCoMo  - Jalandhar, Jalandhar, Punjab, India
 
I am using tatadocomo no.7696380097 for last six months and company deducted the amount from my account twicely once for health tips and second for java game i never applied for health tips and never downloaded any game. as i was the regular user of docomo net and isd calling but due to their cheating activities nw i switched to airtel for the same services but i want my money back and want to alert other user be carefull and keep minimum balance in ur account for safety or avoid docomo
regards
Taj Dhillon
N Feb 28, 2011 by
User
kshiti prakash Tata DoCoMo  - Ahmedabad, Ahmedabad, Gujarat, India
 
deduction of balance everyday through subscription of MVC. everyday Rs.3 is deducted . i can't bear this. i have lost about Rs.200. in this........... i just want to close all of these subscriptions and return all my money back..or i wii use the process of MNP.............
N Mar 8, 2011 by
User
alok singh sengar Tata DoCoMo  - Dhanbad, Dhanbad, Jharkhand, India
 
hi, i am alok singh sengar. i am student at indian school of mines, dhanbad. on 8-2-2011 at 2 pm, i have 135.82Rs balance. after this my mobile starts showing that u have charged rs 0.50 for last internet browsing, although i didn't open internet even one time. these type of msgs keep on coming for almost 3 hours, they show my balance sometimes 22 sometimes 0.02 sometimes 15. in between two msg came one saying that u have subscribe for roadies spl vidios, you have been charged rs 30. second msg was telling thanks for download valuepack, you have been charged rs 20. and my account balance kept on floating in that period. in evening when i called tata docomo customer care, they told me that u have charged rs 49 for data usage, rs 20 for data usage, rs 30 for data usage. even this way i had 35 rs left, but i have only 5 rs left. i asked them for refunding of balance, they put my call on hold, and now they are not answering my call. and this is not happening first time. mobile compnies usually do this. alok singh sengar, diamond hostel 58, indian school of mines, dhanbad 826004, jharkhand, mo. 7209739593
N Mar 17, 2011 by
User
varunk Tata DoCoMo  - Siliguri, Jalpaiguri, West Bengal, India
 
I don't activate anything & they unnecessarily deduct my balance.
They are activating themselves & deducting the balance & while asking giving the same reason for deduction. I never activate such things....
My mobile number is 8149657891.
N Mar 26, 2011 by
User
sairaj gharat Tata DoCoMo  - Maharashtra, India
 
I HAVE RECEIVED MASSAGE THAT FROM MY ACCOUNT RS.9.8 HAVE BEEN DEDUCTED FOR SUBSCRIBING TO GENERAL JOKES EVEN THOUGH I HAVE NOT SUBSCRIBED FOR IT.
I WANT MY BALANCE BACK .
A Mar 26, 2011 by
User
sairaj gharat Tata DoCoMo  - Maharashtra, India
 
please give me my balance back earliest possible
N Apr 24, 2011 by
User
purvahatkar Tata DoCoMo  - Mumbai, Mumbai City, Maharashtra, India
 

deactivating services and deducting balance without permission - Tata Docomo

one month back my docomo sim ws charges 30 rs for shyri pack..aftr tht on 24th april it renew ws done..aftr compalinin abt the same i ws refuned my 30 rs back in my account...but also last month my fone ws charges for 3 months service of call me tunes..and wil my complaint for deactivation of shyri pack dey deactivated my call me tunes service also..i want dem to reactivat my call my tunes services which i hv paid for or refund my money back..if nt so..i hv t names of t people who attended my call n i'l hv tata docomo pay it it wen i take serious action against it!!!

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    Tata DoCoMo - deduction of balance