[Resolved] Tata Docomo — deduction of balance | |||
GOOD EVENING, I AM A USER OF TATA DOCOMO GSM SIM. I MADE A CALL TO CUSTOMER CARE AND ASKED HIM TO RECHARGE WITH INTERNET BALANCE WORTH RS.15 OF 500MB FOR 3DAYS AND REMAINING BALANCE WAS RS.25. I MADE CALL OF 3RUPEES. IT WAS SUPPOSED TO BE FINISHED ON 26 JUNE. THE VERY NEXT DAY I SAW MY BALANCE WAS ZERO.WHEN I CALL AND ASKED CUSTOMER CARE THEY SAID THAT I USED MY BALANCE ON BROWSING BUT I DIDN'T DO THAT. THEY ASKED ME TO SMS AS DATA TO 121 TO GET THE INFORMATION ABOUT BROWSING. I MADE IT AND THE REPLY WAS "YOU HAVE NO DATA USED TILL DATE". WHEN I CALL AGAIN TO INFORM THEM THE SAME THEY DIDN'T RECEIVE INSTEAD THEY DISCONNECTED MY CALLS AND THE WHOLE DAY I TRIED BUT OF NO USE. THE NEXT DAY THEY RECEIVED MY CALL AND SAID THE SAME AND I AGAIN MESSAGED ON 121 AND GOT THE SAME REPLY. WHEN I CALLED THEM AGAIN, THEY DIDN'T RECEIVE MY CALL. THEY ARE IGNORING MY CALL AND NOT PAYING ANY ATTENTION ON MY REQUEST. SO I REQUEST YOU TO PROVIDE ME JUSTICE AND REFUND MY RS.22. I SHALL WAIT FOR YOUR REPLY WITH REGARDS. MY NUMBER IS [protected], REGISTERED ON M.A MUJAHID. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 104 Comments | |||
Comments
Fraud Docomo,
This incident refers not to the latest GPRS activation but prior to that. stop fooling people here. Next time program your bots in such a way that atleast their responses make some sense. Now I tell you why this happened, because you never lodged a complaint & hence neither o[censored]s have a reference to track the incident. How ridiculous it is that the you don't even know what incident your subscriber is referring to.
Anyways FYI I have switched to Airtel Now & have converted many of your other subscribers to & I'll continue to save the mankind from being cheated from you. Thats my story.
Now lemme tell you what you guys have lost in order to loot some bucks.
1. I made about 25 of your subscribers to switch to a better n ethical service provider & yes they are happy with what they have now. out of 25, 13 were your postpaid customers generating a revenue of atleast 7000 a month.
2. I have not paid my TATA PHOTON PLUS bill of RS 890 /- so you lose 890 this month and 9790 in the remaining 11 months of the year causing a total revenue loss of 10, 680.
lemme reiterated that you don't need an MBA degree to manage your business. I just taught you how I can manage the business without holding one ;-)
get one lesson from me - "Never Ever cheat on your customers", I dunno if any business school has taught you this :D, if they haven't they better start & this should be the lesson one of class one
Good luck!!
SAY NO TO DOCOMO
Lalith.
This incident refers not to the latest GPRS activation but prior to that. stop fooling people here. Next time program your bots in such a way that atleast their responses make some sense. Now I tell you why this happened, because you never lodged a complaint & hence neither o[censored]s have a reference to track the incident. How ridiculous it is that the you don't even know what incident your subscriber is referring to.
Anyways FYI I have switched to Airtel Now & have converted many of your other subscribers to & I'll continue to save the mankind from being cheated from you. Thats my story.
Now lemme tell you what you guys have lost in order to loot some bucks.
1. I made about 25 of your subscribers to switch to a better n ethical service provider & yes they are happy with what they have now. out of 25, 13 were your postpaid customers generating a revenue of atleast 7000 a month.
2. I have not paid my TATA PHOTON PLUS bill of RS 890 /- so you lose 890 this month and 9790 in the remaining 11 months of the year causing a total revenue loss of 10, 680.
lemme reiterated that you don't need an MBA degree to manage your business. I just taught you how I can manage the business without holding one ;-)
get one lesson from me - "Never Ever cheat on your customers", I dunno if any business school has taught you this :D, if they haven't they better start & this should be the lesson one of class one
Good luck!!
SAY NO TO DOCOMO
Lalith.
FRAUD DOCOMO,
I have already said good bye to you. I don't wanna interact with such an unethical organization anymore.
I have switched to AIRTEL and came to know what I have been missing in terms of quality & customer support. And I'll continue to do so for other DOCOMO subscribers as much as I can.
Don't bother me with your welcome back offers.
GOOD BYE AGAIN!!
SAY NO TO DOCOMO
Lalith
I have already said good bye to you. I don't wanna interact with such an unethical organization anymore.
I have switched to AIRTEL and came to know what I have been missing in terms of quality & customer support. And I'll continue to do so for other DOCOMO subscribers as much as I can.
Don't bother me with your welcome back offers.
GOOD BYE AGAIN!!
SAY NO TO DOCOMO
Lalith
Hi, my name is Ankit.I am a student and I am really displeased with TATA DOCOMO services.It is the second time they have deducted amount from my balance.The first time Rs. 99 was deducted from my account with the notification that I downloaded Santa Special Models.The second time I was given a link that I have a special account in the DIVE IN website to download unlimited data for 48 hours.And when I asked my customer care executive that why I have been charged he said that I have went to some chargable site.I want to ask that why I wasn't asked before deducting such amount from my account? I have been so displeased with TATA DOCOMO services that I would now have to change my network.
Sir,
Myself sagar chauhan from muzaffarnagar. I am using tata docomo sim .My no. Is [protected]on 9 feb 2013, an amount of rs.87 deduct from my main balance.plz provide me my deduct balance.
thankyou.
Myself sagar chauhan from muzaffarnagar. I am using tata docomo sim .My no. Is [protected]on 9 feb 2013, an amount of rs.87 deduct from my main balance.plz provide me my deduct balance.
thankyou.
HI SIR, IAM SUMAN FROM KARIMNAGAR,MY COMPLAINT IS REGARDING A BALANCE DEDUCTION (MOBILE NUMBER-[protected]),THE ISSUE IS LIKE AS FOLLOWS:
I TRIED TO CONTACT 198 FOR INTERNET CONNECTION OFFERS IN FLOW I GOT DIAL *191# FOR FURTHER DETAILS,I DISCONNECTED THE CALL AND DIALED *191# IN THAT MENU I SELECTED 9-MORE AND IT GAVE ME 2 MORE DETAILS OF 2 ONE-IS GPRS AND I SELECTED 2 OPTION THATS IT I GOT A MESSAGE SAYING INTERNET ACTIVATED OF 33 RS FOR 7 DAYS AND WHEN I STARED BROWSING FOR AWHILE OF 1 MIN I GOT A MESSAGE OF BALANCE DEDUCTION FROM MY MAIN ACCOUNT,I TRIED TO CONTACT 198 CUSTOMER CARE WHEN I SPOKEN TO THOSE PEOPLE THEY SAID I STARTED BROWSING OF CHARGEABLE DOWNLOADING DATA BUT WHEN I NOT EVEN STARTED CHECKING MAILS HOW COME MY AMOUNT IS BEING DEDUCTED AS WELL AS MY DATA PACK IS ON WHEN I SELECTED OPTION 2.WHEN I CALLED ONE MORE TIME CUSTOMER CARE THEY PUT MY CALL BAR LIST.PLEASE CONSIDER MY ISSUE AND RECOVER MY AMOUNT.
THANKING YOU
SUMAN
[protected]@gmail.com
I TRIED TO CONTACT 198 FOR INTERNET CONNECTION OFFERS IN FLOW I GOT DIAL *191# FOR FURTHER DETAILS,I DISCONNECTED THE CALL AND DIALED *191# IN THAT MENU I SELECTED 9-MORE AND IT GAVE ME 2 MORE DETAILS OF 2 ONE-IS GPRS AND I SELECTED 2 OPTION THATS IT I GOT A MESSAGE SAYING INTERNET ACTIVATED OF 33 RS FOR 7 DAYS AND WHEN I STARED BROWSING FOR AWHILE OF 1 MIN I GOT A MESSAGE OF BALANCE DEDUCTION FROM MY MAIN ACCOUNT,I TRIED TO CONTACT 198 CUSTOMER CARE WHEN I SPOKEN TO THOSE PEOPLE THEY SAID I STARTED BROWSING OF CHARGEABLE DOWNLOADING DATA BUT WHEN I NOT EVEN STARTED CHECKING MAILS HOW COME MY AMOUNT IS BEING DEDUCTED AS WELL AS MY DATA PACK IS ON WHEN I SELECTED OPTION 2.WHEN I CALLED ONE MORE TIME CUSTOMER CARE THEY PUT MY CALL BAR LIST.PLEASE CONSIDER MY ISSUE AND RECOVER MY AMOUNT.
THANKING YOU
SUMAN
[protected]@gmail.com
Hi All,
This is to inform all the users of TATA DOCOMO prepaid services that, these Tata Docomo Employees are deducting balance of many innocent people everytime without any reason.
This is before one month, when i was travelling in a train, and suddenly got an SMS that i was been charged for some VAS (Value Added Services) 'Keeda' Services and 30 Rupees were deducted from my balance.
I was so depressed with this SMS that I told the customer service that it was just mistake from your side that the service I have not taken it and didn't want to. Then the employee called me again and said that we cannot put the balance back and I then told her that this is from your end some technical problem that you deducted my balance. After next day they re-filled the amount and said that it was there system problem which let the balance cut from my mobile.
Again after 22 days, same thing happened, 42 Rupees were deducted from my mobile for some 'VuclipValue site', How in heaven i know what this site is about? I just got an SMS for the deduction. I was so horrified that I called the customer care again and she told they cannot re-fill the balance that i have used this site and they have charged accordingly. Then after so many abusive talks to the customer care, they rechared my balance and returned 42 Rupees again.
I appeal to bring your voice to stop all the VAS (Value Added Services) which they offer and without any reason they deduct our balance amount from mobile with treathening people that we have used their services. They should know that they can do this but they cant do it when all are against it and don't want it any way...
Pls forward these message by email to your fellow workers and friends to stop using TATA DOCOMO mobile services. This service will ruin your life and will make you sleepless. I am the victim and know what it's like...
A Well Wisher for all...
This is to inform all the users of TATA DOCOMO prepaid services that, these Tata Docomo Employees are deducting balance of many innocent people everytime without any reason.
This is before one month, when i was travelling in a train, and suddenly got an SMS that i was been charged for some VAS (Value Added Services) 'Keeda' Services and 30 Rupees were deducted from my balance.
I was so depressed with this SMS that I told the customer service that it was just mistake from your side that the service I have not taken it and didn't want to. Then the employee called me again and said that we cannot put the balance back and I then told her that this is from your end some technical problem that you deducted my balance. After next day they re-filled the amount and said that it was there system problem which let the balance cut from my mobile.
Again after 22 days, same thing happened, 42 Rupees were deducted from my mobile for some 'VuclipValue site', How in heaven i know what this site is about? I just got an SMS for the deduction. I was so horrified that I called the customer care again and she told they cannot re-fill the balance that i have used this site and they have charged accordingly. Then after so many abusive talks to the customer care, they rechared my balance and returned 42 Rupees again.
I appeal to bring your voice to stop all the VAS (Value Added Services) which they offer and without any reason they deduct our balance amount from mobile with treathening people that we have used their services. They should know that they can do this but they cant do it when all are against it and don't want it any way...
Pls forward these message by email to your fellow workers and friends to stop using TATA DOCOMO mobile services. This service will ruin your life and will make you sleepless. I am the victim and know what it's like...
A Well Wisher for all...
Dear Ms.Suman,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
Dear Suman,
We called you on [protected] and informed that once the recharge is made then the same is non-refundable. Also, informed that the valuable inputs will go a long way in helping us deliver world class services. We would like to inform you that feedback taken to make the necessary steps for the same.
Thanks and Regards
Customer Care
Tata DOCOMO.
We called you on [protected] and informed that once the recharge is made then the same is non-refundable. Also, informed that the valuable inputs will go a long way in helping us deliver world class services. We would like to inform you that feedback taken to make the necessary steps for the same.
Thanks and Regards
Customer Care
Tata DOCOMO.
Hi,
Docomo had deducted Rs.10 and also Rs.1/day (2 to 3 times) from my account.
This happened like, when i unlocked my phone, i got a message that some service was activated and the amount was deducted.
This had happened previously, when flash messages used to come, and I accidentally click on it. But this time, even without any such flash ads coming, the amount was deducted. Please reimburse my money without delay. (Not less than Rs.15).
Regards,
Alan
Docomo had deducted Rs.10 and also Rs.1/day (2 to 3 times) from my account.
This happened like, when i unlocked my phone, i got a message that some service was activated and the amount was deducted.
This had happened previously, when flash messages used to come, and I accidentally click on it. But this time, even without any such flash ads coming, the amount was deducted. Please reimburse my money without delay. (Not less than Rs.15).
Regards,
Alan
TATA DOCOMO HAS AUTOMATICALLY STARTED A SERVICE IN MY PHONE NAMED "GOOD LIFE" AND DEDUCTED A BALANCE AMOUNT OF Rs. 28.19 .I HAVE UNSUBSCRIBED FROM THE SERVICE, PLEASE GET MY BALANCE BACK. AND PLEASE STOP THE FLASH MESSAGES POPPING UP IN THE PHONE IT'S VERY IRRITATING AND THE BALANCE SIMPLY GETS DEDUCTED FOR IT.
Sir,
I am Sukhvinder Singh from Sambalpur, Orissa, my mobile number is [protected] . I would like to complain about deduction of Rs98 from my main balance.. Previously it was Rs156.xx ..
When I called customer care they said that you have browsed a chargable website vuclip.com, but they have deducted balance without any warning or message notification...
Please look into this matter and refund my money.
Thank You..
I am Sukhvinder Singh from Sambalpur, Orissa, my mobile number is [protected] . I would like to complain about deduction of Rs98 from my main balance.. Previously it was Rs156.xx ..
When I called customer care they said that you have browsed a chargable website vuclip.com, but they have deducted balance without any warning or message notification...
Please look into this matter and refund my money.
Thank You..
Sir,
this company deducted my balance many times by unknown reason today my balance has been deducted from Rs.96 to Rs.64.when i call the customer he told me that balance is deducted for surfing of internet.
Sir but my data pack is activated how the surfing charge is deducted. Customer care told me that at 22:26 on 5th nov 2013 your data pack have no balance means no mb data is present there and your 32rs is deducted for surfing.
but when i check the data pack balance at 23:42 my data pack balance is 10.15mb.This type of problem is arise every two three months.So plz sir help me to refund of my balance.
i have a proof that i have 10.15mb data balance at 23:42.
this company deducted my balance many times by unknown reason today my balance has been deducted from Rs.96 to Rs.64.when i call the customer he told me that balance is deducted for surfing of internet.
Sir but my data pack is activated how the surfing charge is deducted. Customer care told me that at 22:26 on 5th nov 2013 your data pack have no balance means no mb data is present there and your 32rs is deducted for surfing.
but when i check the data pack balance at 23:42 my data pack balance is 10.15mb.This type of problem is arise every two three months.So plz sir help me to refund of my balance.
i have a proof that i have 10.15mb data balance at 23:42.
My number is [protected], [protected]. I had done activate a scheme for whatsapp of Rs.1 for which I was provided whatsapp pack for midnight. Apart from that I had a talktime balance of around Rs 31 and Rs.33. After using some time I found my balance in both numbers got nil.Then i tried to complaint on your customer care and they did't give any respose.I request you to give my balance back as soon as possible.
My no is [protected].I didn't activated any service then also my balance was continuously deducting and now its come to 0 and after every second message is coming "your account does not have sufficient balance to make this call-TATA DOCOMO".
I am a Tata Docomo user with mobile number [protected]. I have been deducted Rs 75 of my balance, when I contacted the CustomerCare executive they responded that some VAS pack got activated to which i never subscribed .
I have not received any kind of confirmation or intimation regarding such subcription.
Kindly refund my balance and unsubscribe from the package
I have not received any kind of confirmation or intimation regarding such subcription.
Kindly refund my balance and unsubscribe from the package
Hello,
Docomo is the not a good network .Your customer care persons were not giving the proper information. All the time they are used say that you were using multiple action. from past 3 days per day 20rs balance get deducted from my main a/c. I am surely switching to another company's services. I am very much disapointed with Tata Docomo. Please raise your services.
Docomo is the not a good network .Your customer care persons were not giving the proper information. All the time they are used say that you were using multiple action. from past 3 days per day 20rs balance get deducted from my main a/c. I am surely switching to another company's services. I am very much disapointed with Tata Docomo. Please raise your services.
I want to complaint against tata docomo,
the customer care service is really so bad, they don't know anything
i have purchased new connection number - [protected] on 27/10/2014 and i got 35 rs special balance,
yesterday i inserted sim in my phone and when today i checked my balance it was just 24.70 rs.
when i called customer care they said their system is not updated. please call after 4 hours now i called again and the answer is same.
and they talked to me very harshly and cut my phone without hearing my voice.
am really disappointed with this.
i face this sort of problem many times
all the customer care person is not good of tata docomo.
thanks
the customer care service is really so bad, they don't know anything
i have purchased new connection number - [protected] on 27/10/2014 and i got 35 rs special balance,
yesterday i inserted sim in my phone and when today i checked my balance it was just 24.70 rs.
when i called customer care they said their system is not updated. please call after 4 hours now i called again and the answer is same.
and they talked to me very harshly and cut my phone without hearing my voice.
am really disappointed with this.
i face this sort of problem many times
all the customer care person is not good of tata docomo.
thanks
The Mobile Number [protected] has been deducted Rs 190 & 750 mb 3g Data on 24th nov. 2014.Apart from refusing a refund for the unfair charges, the customer care executives manning the 198 complaints helpline have blocked this number. I requested them to revert my balance & data but they refused. Please help
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The GPRS pack was over. However, the further browsing was charged from the main balance. There is no wrong deduction.
Thanks and Regards,
Customer Care,
Tata DOCOMO